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PC-086 Troubleshooting Guide

Power

Step 1: Check the power cord.

1. Check the entire length of the power cord for damage; if the power 

cord is damaged, replace the power cord. 

Step 2: Check the wall outlet.

1. Plug a different device into the AC outlet into which the chair is 

plugged.

2. If the device does not work (is not receiving power), the AC outlet is 

most likely not working. Plug the chair into a different AC outlet to 
verify that it receives power.

My chair makes a 
creaking/squeaking 
noise when I 
incline/recline.

Some sound is normal, due to the pads rubbing 
against the side of the chair. Do the following:

1. Reinstall the pads, ensuring that they are 
centered carefully during installation.

2. Check to see if there is less clearance between 
the backrest frame and the chair on one side of 
the chair than there is on the other. There is 
some play in the frame when installed - try to 
center the frame between the two sides of the 
chair (like you would a bicycle tire between the 
two brake pads).

My recline lever is 
broken.

Replace the armrest. 

My footrest is broken.

Replace the mechanical footrest assembly. 

My footrest pads drag 
on the ground when I 
fully retract the 
footrest.

When installing the seat pad, the lower 
corners of the footrest frame must be 
installed into the corresponding holes in the 
bottom corners of the seat pad, otherwise 
the bottom of the seat pad will not retract 
along with the footrest.

To Troubleshoot This 
Issue

Do the following:

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