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Chapter 2 • System Control Center

1039706-0001 Revision A

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Problem Troubleshooting

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Detailed Problem Statistics

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Port Forwarding

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Download Allowance Status

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Browsing Optimization Utility

System Status page

The System Status page displays important information about the satellite modem’s
operational status.

Available system status values may vary, depending on how the satellite modem is
configured. Therefore, some options shown in

may not appear on your

System Status screen.

Figure 9: System Status page

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Summary of Contents for HN9600

Page 1: ...HN System HN9600 Satellite Modem User Guide 11717 Exploration Lane Germantown MD 20876 Phone 301 428 5500 Fax 301 428 1868 2830 1039706 0001 Revision A April 10 2013 ...

Page 2: ...sure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular...

Page 3: ...ct information 8 Chapter 2 System Control Center 11 Accessing the System Control Center 11 System Control Center home page 11 Text links 12 Common features on System Control Center screens 13 Button links 14 System Status button 15 IPSec icon 16 Links in the left panel 16 Small icon on System Control Center screens 17 Parameters and values 17 Red flag indicator 18 Features a customer may not see 1...

Page 4: ...ision A Chapter 3 LEDs 27 LAN port LEDs 29 Appendix A Standards compliance 31 Safety Operating conditions for Canada 31 Repairs in Canada 31 Electromagnetic interference EMI 32 FCC Part 15 32 Acronyms and abbreviations 33 Index 35 ...

Page 5: ...t in personal injury or in some cases death as explained below Each of these signal words indicates the severity of the potential hazard DANGER indicates a potentially hazardous situation which if not avoided will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION indicates a potentially hazardo...

Page 6: ...ols may appear next to DANGER WARNING or CAUTION to indicate a specific type of hazard for example fire or electric shock If other hazard symbols are used in this document they are identified in this section Additional symbols This document uses the following symbol to indicate a safety alert message that concerns a potential electric shock hazard This document uses the following hazard symbols In...

Page 7: ...lite modem connects to a satellite network to provide Internet service The modem has an Ethernet port so it can be connected to a computer or LAN Figure 1 shows the front of the HN9600 satellite modem After your HN9600 satellite modem has been installed you can use your computer s web browser to access the Internet or an intranet The HN9600 supports local area networks LANs to extend Internet conn...

Page 8: ...ion that is resting on its built in base as shown in Figure 1 on page 7 Computer requirements The computer that connects to the satellite modem should meet the minimum requirements specified by the computer operating system manufacturer and the following networking and browser requirements Networking requirements Ethernet port Ethernet cable provided Ethernet NIC 10 100 Mbps configured as follows ...

Page 9: ...r Care page opens Options 1 2 and 3 below are available on this page 1 Search our Knowledge Base a In the Self help section click Knowledge Base Search b Follow the on screen instructions to find the information you need 2 Email a Customer Care representative a In the Contact Hughes section click Email b Complete the email form c Click Email Us 3 Chat with a Customer Care representative a In the C...

Page 10: ...Chapter 1 Overview 10 1039706 0001 Revision A ...

Page 11: ...odem does not seem to be functioning properly Accessing the System Control Center To access the System Control Center a computer with a web browser installed must be connected to the satellite modem s LAN port The System Control Center web site is hosted on the modem consequently the computer does not have to be connected to the Internet To open the System Control Center double click the System Co...

Page 12: ...s links View System Status Opens the System Status page which displays general system status information such as signal strength and administrative status View Reception Information Opens the Reception Information page which displays information on data received by the satellite modem View Transmission Information Opens the Transmission Information page which displays information on data transmitt...

Page 13: ...ed settings for your browser and TCP IP answers to frequently asked questions and troubleshooting information View Help Topics Opens the Help page which includes a variety of topics such as recommended browser and TCP IP settings Contact information Opens to a page that provides contact information for assistance and additional information Restart HN9600 Restarts the satellite modem Common feature...

Page 14: ...he page identified by the label The System Status button link is also a status indicator as explained in Table 2 The other three button links are links only they are not indicators Figure 5 System Control Center button links The table below identifies the destination for each button link Table 1 Button links on System Control Center screens Button Destination Description of destination page System...

Page 15: ... exceeded If the System Status button is red or yellow look for a red flag next to any value or values on the System Control Center information pages those with tables listing parameters and values The red flag indicates a problem related to the parameter listed next to the flagged value If the parameter name is underlined click the parameter name to see a message that may include helpful informat...

Page 16: ...ablished green System Status button Some tunnels are established orange System Status button No tunnels are established red System Status button Links in the left panel The following links appear in the left panel of each System Control Center page except the home page Note Some of these links may not appear because they are not enabled by the NOC Home Opens the System Control Center home page Pro...

Page 17: ...Pages Parameters and values Several of the System Control Center screens list status and operational parameters and their current values in a tabular format For example the following illustration shows the Reception Information page The left column list the parameters and the right column shows the current value of the parameter listed in the left column Parameters are listed in this format on the...

Page 18: ...er listed in the same row where the flagged value appears The flagged value appears in the right column the parameter appears in the left column The value indicates the current state of the parameter If you see a red flag you can click the underlined parameter value in the right column to see additional information about the problem Features a customer may not see A customer may see descriptions o...

Page 19: ... Browsing Optimization Utility System Status page The System Status page displays important information about the satellite modem s operational status Available system status values may vary depending on how the satellite modem is configured Therefore some options shown in Figure 9 may not appear on your System Status screen Figure 9 System Status page ...

Page 20: ... with Errors Percentage of received frames determined to be corrupted Any number greater than zero indicates a problem except when adverse weather conditions are present Frames may be corrupted in adverse weather conditions or if there is a problem with the receive cable or antenna assembly Bad Key Frames Percentage of received frames that could not be decrypted successfully All data received over...

Page 21: ... an explanation of the currently displayed RxCode Each RxCode except RxCode 5 indicates a specific problem in the receive path Figure 11 Finding additional Receive Status information The next illustration shows a sample list of RxCodes Click the explanation link next to the RxCode to see more information Figure 12 Sample list of RxCodes ...

Page 22: ...Number of frames transmitted to the satellite Number of Successful Transmissions Number of frames transmitted to the satellite Number of Failed Transmissions Number of frames that could not be sent A continuously increasing value indicates a transmission problem If a low value is displayed and does not increase and the system is functioning there is no reason for concern Number of Packets Submitte...

Page 23: ... following illustration shows how you can view a list of all TxCodes or see an explanation of the currently displayed TxCode Each TxCode except TxCode 8 indicates a specific problem in the transmission path Figure 14 Finding additional Transmit Status information ...

Page 24: ... of the modem s operational software Figure 15 System Info page Help page The System Control Center Help page Figure 16 contains information to help the user get started in using the satellite modem find contact information for assistance and other helpful information To display the Help page Click View Help Topics on the System Control Center home page or Click Help in the left panel of any Syste...

Page 25: ...Chapter 2 System Control Center 1039706 0001 Revision A 25 Figure 16 Help page ...

Page 26: ...Chapter 2 System Control Center 26 1039706 0001 Revision A ...

Page 27: ... their appearance on off blinking or flashing the LEDs indicate the modem s operating status The front panel LEDs are all blue when lit t Figure 17 Front panel LEDS on the HN9600 Table 5 explains what the modem status is when the LEDs are on off or blinking On means the LED is continuously lit Blinking means the LED is usually on but ...

Page 28: ...y on Transmitting data Blinking mostly off Ranging The modem is measuring the distance to the satellite to calibrate transmit timing and transmit power Off Condition preventing transmission Receive ON OK Receive path is operational Blinking Receiving data Off Condition preventing receipt of data System ON Connection established with the NOC Off Condition preventing full operation Power On Red colo...

Page 29: ...ter 3 LEDs 1039706 0001 Revision A 29 LAN port LEDs Green and orange LEDs on the LAN Ethernet port on the modem s rear panel indicate link status and speed as explained in Figure 18 Figure 18 LAN port LEDs ...

Page 30: ...Chapter 3 LEDs 30 1039706 0001 Revision A ...

Page 31: ...eans that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee that the equipment will operate to the user s satisfaction Before installing the equipment users should make sure they are permitted to connect to the facilities of the local telecommunications company The equipment must also be installed using an accept...

Page 32: ...tenance procedures in the installation guide must be followed to ensure compliance with these regulations This is a class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Part 15 This section applies to the HN9600 satellite modem Standards to which conformity is declared FCC Part 15 The modem complies...

Page 33: ...CAN Canada CSA Canadian Standards Association D DHCP Dynamic host configuration protocol E EMI Electromagnetic Interference EU European Union I IPSec Internet Protocol security L LAN Local area network LLC Limited Liability Company N Networking requirements V VAR Valued added reseller ...

Page 34: ... Acronyms and abbreviations 34 1039706 0001 Revision A ...

Page 35: ...7 Internet browser 8 IPSec 16 L Links System Control Center 12 N Network requirements 8 O Operating 8 Operating environment 8 Operating position 8 P Parameters on System Control Center screens 17 R Receive status 20 Reception Information page 20 Red flag indicators 18 Repairs in Canada 31 Restart modem 13 RxCodes 21 S Safety standards Canadian 31 System Control Center home page 11 Reception Inform...

Page 36: ... Index 36 1039706 0001 Revision A ...

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