This condition indicates that the transmitter is not operational because ranging has failed.
This may happen due to the antenna becoming misaligned or if repeated attempts to range
do not succeed. This condition may also be caused due to adverse weather conditions. In
rare cases, this may also indicate NOC issues but should clear within a few minutes.
If your system was operational in the past and you see these messages repeatedly, you can
try to force range by performing the Connectivity Test.
15
The transmitter is waiting for a ranging request to be processed by the Network
Operations Center
This condition occurs if the system is busy adjusting power and timing for other users. This
process may take up to a minute or more.
16
The transmitter is waiting for a transmit request to be processed by the Network
Operations Center
This condition occurs when the system is unable to provide transmit bandwidth. This occurs
when many users sign-on simultaneously. It should clear in a few minutes automatically.
17
The transmitter is unable to obtain an available transmission rate
This condition occurs if the transmitter cannot successfully range. Ranging is the process
that adjusts your satellite transmitter timing and power. Your satellite transmitter conducts
ranging as needed to ensure that it can communicate successfully with the Network
Operations Center. Possible causes are:
The transmitter could not achieve enough power to transmit. This is likely caused by an
installation problem where the antenna is not accurately pointed or it may be a transmitter
power problem. Check the power supply and make sure that it is Part # 1031105-0001.
18
The transmitter is requesting a transmit pointing test
This condition can occur during installation when the Antenna Pointing program on the
installation computer requests that the transmitter perform a transmit pointing test. This
condition persists until the NOC responds that the transmitter is either actively performing
the pointing test or is queued to perform the test when test resources become available in
the NOC. This is a normal condition for initial installation. The transmitter may also
periodically go into this condition for short periods of time (less than 5 seconds) to perform
periodic transmit pointing tests. These periodic tests are performed to ensure that the
antenna is pointed accurately.
19
The transmitter is queued for a transmit pointing test
This condition can occur during installation when the Antenna Pointing software on the
installation computer requests a transmit pointing test and the NOC has responded that the
transmitter is queued for the next available test time. It may also occur when the
transmitter is performing periodic background transmit pointing tests at the same time that
other users on the network have requested tests. This is a normal state after initial
installation.
20
The transmitter is performing a transmit pointing test
This condition occurs when one of the following tests are active:
