Hughes HN9000, Installation Manual

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• Make sure the modem is powered on.
• Check the Ethernet connection. The orange LED on the LAN port should blink if you send data from the computer
to the modem.
• Make sure a router is not connected between the modem and the PC.
2. Make sure the customer has their SAN and PIN available.
Both numbers are provided in the Order Confirmation email and on the Installation Reference Sheet.
3. Make sure the customer knows the HughesNet service must be activated by the person who ordered the service.
4. Direct the customer to click the activation link ( Click Here To Activate ) and then follow the on-screen directions.
From this point on, most customers should be able to complete the activation process without assistance.
Note: As a customer progresses through the activation screens, they may see Security Alert screens with
messages about Internet site security certificates. The customer should click Yes to accept the certificate and
continue.
5. To activate the service, the customer must agree to the HughesNet subscriber agreement ( Figure 25: Subscriber
agreement on page 45). If the customer declines, a link is displayed to exit the activation process.
Figure 25: Subscriber agreement
6. When the customer clicks the I accept . . . checkbox and the Accept button, two fields are added to the bottom of
the subscriber agreement screen, as shown in Figure 26: Subscriber agreement with SAN and PIN fields on page
46. The customer enters their SAN and PIN in these two fields. The SAN and PIN are provided on the customer’s
Order Confirmation email and on the Installation Reference Sheet. If the customer enters information incorrectly,
they can try again.
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Chapter 6 HN9000 Satellite Modem Installation Guide
1037576-0001 Rev. A