Pub. 42004-541A
Hands-free VoIP Telephone Manual
Page 23 of 24
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-541A.docx
02/20
Prevention
Automotive wax provides the best results in preventing corrosion on stainless steel. Simply apply wax,
let dry to a haze, and buff to a shine with a clean dry cloth. This application should protect the telephone
surface for many months as it will allow natural re-formation of the chromium oxide layer.
DO NOT use steel wool, sandpaper, mineral acids, bleaches, or chlorine cleansers on the stainless steel.
Troubleshooting
Table 6. Troubleshooting
Problem
Possible Solution
low volume
Increase the volume level in the telephone’s programming configuration.
high volume
Decrease the volume level in the telephone’s programming configuration.
front panel push buttons
not operational
Verify the push buttons are properly configured.
inputs not operational
•
Check the input connections.
•
Verify the inputs are properly configured.
outputs not operational
•
Check the output connections.
•
Verify the outputs are properly configured.
cannot make or receive
calls
•
Check the connection of the LAN cable.
•
Verify that power is applied to the unit.
•
Verify the LAN parameters have been configured properly.
•
Verify the telephone has been set up on the network.
no power indication
•
Check the power connections.
•
If using PoE, check the operation of the PoE equipment.
Service
Contact a regional service center for an RA# (return authorization number) if a RED ALERT VoIP
telephone requires service. Equipment must be shipped prepaid to GAI-Tronics with an RA# and a
purchase order number. Repairs or a replacement will be made in accordance with GAI-Tronics’
warranty policy if the equipment is under warranty. Please include a written explanation of all defects to
assist our technicians in their troubleshooting efforts.
Call 800-492-1212 inside the USA or 610-777-1374 outside the USA for help with identifying the nearest
regional service center.
