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Huawei Y635-L01, Faqs

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HUAWEI Y635-LXX Smartphone FAQs 

3 Others 

 

53 / 63 

3.24 My phone can stand by normally, but the screen 
cannot be turned on. What can I do? 

Press and hold the power button (for less than 30s) until your phone vibrates or displays a low 
battery level icon. If you press and hold the power button for more than 30s and your phone 
has no response, connect your phone to a charger and try again. 

3.25 Why isn't the backlight on? 

Your phone does not come with the backlight of the virtual key. 

3.26 "Trial use" is found on my phone's network access 
license. Does this mean that my phone does not have the 
China national network access tag? 

This issue is not applicable to Y635-Lxx versions outside China. 

3.27 Why does my phone receive no signal after I activated 
the function of enabling only 4G data service? 

This issue is not applicable to Y635-Lxx versions outside China. This issue is found in the 
China Telecom version only. 

3.28 When I am playing music using the player that comes 
with my phone, my phone's signal status changes to no 
service. What can I do? 

Update your phone to the latest version. This is a network compatibility issue caused by the 
Qualcomm software baseline. 

3.29 My phone's speaker, receiver, and headset cannot 
function properly. What can I do? 

Update your phone to the latest version. This is a compatibility issue on the Qualcomm 8916 
platform of the Qualcomm software baseline. 

Summary of Contents for Y635-L01

Page 1: ...HUAWEI Y635 L01 L02 L03 L21 Smartphone FAQs Issue 01 Date 2015 3 12 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ...i 63 Version Changed Section Change Description Date Author 01 N A Finished the hotline FAQs for the Y635 L01 L02 L03 L21 general version 2015 03 12 ...

Page 3: ...How do I add a contact to a contact group 10 1 8 Text messaging 10 1 8 1 How do I change the input method when editing a text message 10 1 8 2 How do I lock a text message in a conversation How do I delete one or more conversions and text messages 11 1 8 3 How do I forward a text message or send a text message to multiple recipients 11 1 8 4 How many Chinese and English characters can be contained...

Page 4: ...all comes in If yes will it resume playing when the call ends 17 1 13 3 Why can t my phone play some streaming media 17 1 13 4 What might cause poor quality of online streaming media played on my phone 18 1 13 5 Will simultaneously playing and downloading online streaming media take up my phone s storage space 18 1 14 Bluetooth 18 1 14 1 Does my phone support Bluetooth headsets 18 1 14 2 Can I con...

Page 5: ...cannot connect to a Wi Fi hotspot Why 30 2 2 7 My phone s Wi Fi connection automatically disconnects after the screen times out What can I do 30 2 3 Can I use my phone as a mobile Wi Fi hotspot and access the Internet from another device using my phone s data connection 30 2 4 How do I connect my phone to a Wi Fi hotspot with a static IP address to access the Internet 32 2 5 How do I set my phone ...

Page 6: ...5 How do I lock and unlock the screen 38 2 10 Alarm 38 2 10 1 How do I add and remove an alarm 38 2 10 2 Will the alarms go off when my phone is powered off 39 2 11 Applications 39 2 11 1 What application formats does my phone support Is JAVA supported 39 2 11 2 How do I download third party applications 39 2 11 3 Can I change the default installation location for applications 39 2 11 4 How do I i...

Page 7: ...G 46 2 31 Is my phone provided with a status indicator 46 2 32 Can I use other power adapters than the provided one to charge my phone 46 3 Others 47 3 1 Does my phone support the quick calling function when the screen is turned off 47 3 2 Does my phone support multi screen interaction 47 3 3 Does my phone support scheduled power on or power off 47 3 4 Does the GPU support mainstream games 47 3 5 ...

Page 8: ...r that comes with my phone my phone s signal status changes to no service What can I do 53 3 29 My phone s speaker receiver and headset cannot function properly What can I do 53 3 30 I can t use my phone s data service to access the Internet What can I do 54 3 31 My screen does not respond to touches when I am using the camera What can I do 54 3 32 The photos are blue or green if I take them with ...

Page 9: ...hone FAQs 1 Basics 1 63 1 Basics 1 1 Can I use 4G networks with my phone Yes Your phone is a 4G phone and you can use it for 4G data services 1 2 Color schemes Phone colors vary only in battery cover black white red and blue ...

Page 10: ... GB Single SIM card or Dual SIM cards Single SIM card dual SIM cards 1 3 Selling points The HUAWEI Y635 LXX is an entry level smartphone developed by Huawei based on EMUI 3 0 Android 4 4 supported and highlights the following 1 5 inch IPS touchscreen 2 FDD LTE Cat4 high speed data transmission 3 64 bit A53 quad core high performance processor 4 New camera features more cool more personalized show ...

Page 11: ...HUAWEI Y635 LXX Smartphone FAQs 1 Basics 3 63 1 4 Your phone at a glance 1 5 Installation 1 5 1 Can I remove the battery cover Yes ...

Page 12: ...HUAWEI Y635 LXX Smartphone FAQs 1 Basics 4 63 1 5 2 How do I install a micro SIM card ...

Page 13: ...HUAWEI Y635 LXX Smartphone FAQs 1 Basics 5 63 ...

Page 14: ...HUAWEI Y635 LXX Smartphone FAQs 1 Basics 6 63 1 6 Home screens 1 6 1 How do I add or delete a home screen Delete Add ...

Page 15: ...HUAWEI Y635 LXX Smartphone FAQs 1 Basics 7 63 1 6 2 How does my phone s main menu look like ...

Page 16: ...ome screens Your phone does not support 3D home screens 1 6 5 How do I add a shortcut for an application to a home screen In Files press and hold a file folder or file and touch Desktop shortcuts from the displayed option menu 1 7 Contacts 1 7 1 How do I create a contact or assign a photo to a contact 1 Creating a contact ...

Page 17: ...r contacts list Touch when the contact is not in your contacts list 2 Assigning a photo to a contact Note You cannot assign a photo to a contact saved to the SIM card Method 1 Go to Contacts and touch a contact On the contact details screen touch to take a photo or choose a photo from the gallery Method 2 Go to Contacts and touch next to a contact On the contact details screen touch to take a phot...

Page 18: ... 7 4 How do I add a contact to a contact group Use either of the following methods Method 1 On the contact editing screen touch Join group and select a group Method 2 In Contacts touch Group choose a group and touch at the bottom of the screen to add the contact 1 8 Text messaging 1 8 1 How do I change the input method when editing a text message Create a text message and touch the text field to b...

Page 19: ...tions In Messaging touch and hold the conversation you want to delete Select more conversations to delete and touch Delete To delete one or more text messages from a conversation In Messaging touch a conversation to display all the text messages in that conversation Touch and hold the text message you want to delete select more text messages to delete and touch Delete 1 8 3 How do I forward a text...

Page 20: ...phone s available storage space If Delete old messages is turned on your phone stores a maximum of 200 text messages or 20 multimedia messages per conversation by default You can change these upper limits whose values range from 10 to 5 000 1 8 6 How do I set the SMS center number On the Messaging screen touch Menu and choose Settings from the displayed option menu Choose Advanced SMS center numbe...

Page 21: ...ill my phone display when one card is being used for a call and the other receives a call The Y635 L21 is a dual card single pass mobile phone So when one card is being used for a call and the other receives a call a voice notification will be displayed telling the calling party that your phone cannot be reached for the moment ...

Page 22: ...MMS center Cause 1 You may not be able to send a multimedia message when the network is busy Solution 1 You can try sending it again later Cause 2 The recipient number is invalid Solution 2 Check whether the recipient number is correct and try again Cause 3 The multimedia message exceeds the maximum size 300 KB allowed by your service provider Solution 3 Delete some content from the multimedia mes...

Page 23: ...um Artists Songs are sorted by artist All songs Songs are sorted by name Playlists You can add songs to the playlists you have created 1 11 2 How do I create a playlist 1 In Music touch Playlists then Create new playlist 2 Name the playlist and touch Save 3 In the displayed dialog box touch Add Select the desired songs and touch the check iron in the upper right corner 1 11 3 What playback modes d...

Page 24: ...ing third party applications and try again 6 An unknown error occurred in the camera or the phone s OS Restart the phone and try again 1 12 3 Where are my photos and videos saved by default Can I change the save location On the viewfinder touch in the upper right corner of the screen then to display the settings menu Touch Preferred save location Then select the microSD card or phone s internal st...

Page 25: ...depends on the current image resolution and shooting mode 1 13 Streaming media 1 13 1 Does my phone support flashlight Yes 1 13 2 Will my phone stop playing streaming media when a call comes in If yes will it resume playing when the call ends Your phone stops playing streaming media when you have an incoming call Your phone resumes playing the streaming media after the call ends 1 13 3 Why can t m...

Page 26: ... is not set to normal 1 13 5 Will simultaneously playing and downloading online streaming media take up my phone s storage space No When playing and downloading online streaming media your phone uses its RAM rather than its internal storage 1 14 Bluetooth 1 14 1 Does my phone support Bluetooth headsets Yes 1 14 2 Can I connect my phone to a Bluetooth USB keyboard or mouse No 1 14 3 What files can ...

Page 27: ...tphone FAQs 1 Basics 19 63 To share a web page open it and touch Menu Share page Bluetooth To share a contact go to Contacts and touch From the displayed option menu choose Import Export Then touch Share contacts Bluetooth ...

Page 28: ...1 Basics 20 63 1 14 5 Why can t my phone be discovered by other Bluetooth devices Bluetooth has been turned off on your phone Solution Go to Settings and turn on Bluetooth You can also go to the notification panel to turn on Bluetooth ...

Page 29: ... Basics 21 63 Bluetooth is turned on but your phone is not set to be visible to other devices Solution Go to Settings and touch Bluetooth Visibility 1 14 6 What is Bluetooth s working range The working range is approximately 10 meters ...

Page 30: ...tion between your computer and phone using Bluetooth The computer can then use your phone s data connection to access the Internet You can also connect your phone to other Bluetooth capable devices and play games together Your phone supports Bluetooth games The method for using this function varies depending on third party games The following is for general reference 1 Open the game and search for...

Page 31: ...el turn it on touch below the current frequency 1 17 Can I download themes to my phone Does my phone support live wallpapers Yes You can download themes to your phone and your phone supports live wallpapers 1 18 Does my phone support video calls or video chats Your phone does not support video calls but it comes with a front camera and you can install third party applications for video chats 1 19 ...

Page 32: ...s my phone support Your phone s headset adopts the American line order which is the mainstream line order in the industry The headset comes with the hook button for you to answer or end a call as well as to start or stop playing music It cannot be used to adjust the volume 1 22 Preinstalled applications and versions Y635 L B120 apk list xlsx 1 23 List of microSD card compatibility tests Y635 Produ...

Page 33: ...HUAWEI Y635 LXX Smartphone FAQs 1 Basics 25 63 ...

Page 34: ...our email and then access the inbox of the email account Auto setup You can automatically set up your email account for certain email service providers only when the email settings have been preconfigured on your phone To automatically set up an email account do as follows 1 On the Account setup screen enter your email account name and password 2 Touch Next and configure the email receiving settin...

Page 35: ...address and password and touch Next to log in 2 1 4 How do I synchronize contacts and calendar events To synchronize contacts you must log in to at least one Exchange account On the Account setup screen touch Exchange Get the email server s settings from your email service provider s website configure the settings on your phone and log in to your Exchange account Go to Settings and select the acco...

Page 36: ...in range 3 If Wi Fi is turned on your phone automatically searches for available Wi Fi networks Touch the desired network In the displayed dialog box enter the password for the Wi Fi network and touch Connect When the connection is set up you will be able to use the Wi Fi network to access the Internet ...

Page 37: ... For example if you cannot open web pages but can access App Center the DNS is not working properly In this case on the screen where a static IP address can be set modify the DNS settings The websites that the Wi Fi hotspot can access are restricted In this case your phone cannot be used to browse web pages at those websites 2 2 4 I have turned on Wi Fi on my phone but it cannot detect signals fro...

Page 38: ...dvanced settings Keep Wi Fi on during sleep and select Always Note By default Always is selected for Keep Wi Fi on during sleep If the settings are modified your phone disconnects from the Wi Fi network when its screen turns off The following describes the three options of Keep Wi Fi on during sleep Always Never disconnect a Wi Fi connection Only when plugged in The Wi Fi connection never disconne...

Page 39: ...vice connects to your phone over Wi Fi you can access the Internet from that device using your phone s mobile data connection To set the hotspot name and encryption mode choose Settings Wireless networks More Tethering portable hotspot Portable Wi Fi hotspot settings ...

Page 40: ...dress to access the Internet Touch Settings Wireless networks Wi Fi On the Wi Fi screen touch a hotspot In the displayed dialog box select Show advanced options Touch IP settings and select Static Enter the IP address mostly 192 168 1 xxx gateway address mostly 192 168 1 1 network prefix length 24 and domain name DNS address ...

Page 41: ...portable hotspot 3 Touch USB tethering 4 On a computer use HiSuite to install the USB driver for your phone Right click My Computer and choose Manage When using USB tethering your phone s mobile data connection must be turned on Otherwise your phone cannot provide Internet access for computers If a computer provides a wireless network adapter you can turn on Portable Wi Fi hotspot as follows Go to...

Page 42: ...uch and hold an audio file and touch Set as Card 1 phone ringtone Card 2 phone ringtone or Notification ringtone 2 6 4 Can I set a ringtone for a contact group No 2 6 5 How do I disable touch sounds Go to Settings Touch Sound and turn off Touch sounds 2 7 Languages and keyboards 2 7 1 How do I change the system language On the home screen go to Settings On the All screen touch Language input Under...

Page 43: ...n on the right of Huawei Swype From the displayed option menu choose settings and turn off Vibrate on keypress 2 8 Internet access 2 8 1 How do I set a SIM card as the primary SIM card and the other as the secondary one Y635 L21 SIM card 1 is the primary card and SIM card 2 is the secondary card You cannot set the primary and secondary cards yourself This question is not applicable to Y635 L01 L02...

Page 44: ...er and touch Menu From the displayed option menu choose Settings General Set homepage 2 8 8 How do I save a web page Open a web page and touch Menu From the displayed option menu choose Save page 2 8 9 What can I do if my phone fails to access the Internet Insert a SIM card into your phone The phone then automatically configures APN settings To view the APN settings go to Settings Wireless network...

Page 45: ... supports GSM WCDMA and LTE The data service icon is displayed as follows 2 8 13 How do I switch between 4G 3G and 2G networks It takes about 10s depending on local network conditions to recover the data service when you switch from a 4G network to a 2G network or from a 3G network to a 2G network During the switch both the data service and voice service are affected 2 9 Screen lock 2 9 1 How do I...

Page 46: ...e or press the power button to turn on the screen the unlock screen is displayed by default You can then draw the pattern to unlock the screen 2 9 4 How many times can I try the screen unlock pattern before my phone becomes permanently locked Can I unlock the phone by sending an email from my Gmail Your phone will not be locked even if you incorrectly draw the unlock pattern several consecutive ti...

Page 47: ... JAVA supported Your phone supports applications developed using JAVA To install jar or jad applications you must install a JAVA simulator such as Jbed apk or GZL signed Jbed apk 2 11 2 How do I download third party applications You can download third party applications using Google s Play Store or the browser 2 11 3 Can I change the default installation location for applications Yes On the home s...

Page 48: ...es my phone support Instant Message run in background such as QQ and QQ videos Can I send images and download chat records How can I clear the chat records of a certain QQ account Your phone supports background QQ and QQ videos The latest QQ version supports sending images and downloading chat records For example in QQ 5 0 to delete all the chat records on the chat screen swipe right and touch Set...

Page 49: ...d up on my phone You can back up your contacts messages calendar events and applications 2 13 4 What data can be restored on my phone You can restore your contacts messages calendar events and applications 2 13 5 Does my phone support cloud services No 2 13 6 Does my phone support cloud backup and restoration No 2 14 Manage apps 2 14 1 What can Manage apps do Manage apps enables you to view and ma...

Page 50: ... specific application using Manage apps In the upper part you can switch to the desired tab application list All Running and Downloaded Touch an application on the displayed screen you can perform operations on the application including Force stop Disable Clear data and Clear cache ...

Page 51: ...e does not come with Security Guard 2 17 How do I configure the weather settings On the home screen go to Weather On the displayed screen flick your finger left or right to view the weather of different cities To refresh the weather information drag down on the screen To manage cities touch in the upper right corner You can then touch and hold a city to delete it or touch to add a city ...

Page 52: ...leration in applications Animation scale Control the animation scale Background process limit Limit the number of background processes Show all ANRs Show the App Not Responding dialog box for background applications 2 19 Can I synchronize my phone s date and time with the network Yes To do so On the home screen go to Settings Touch All Date time Turn on Automatic date time and Automatic time zone ...

Page 53: ...ess slider or turn on or off Automatic brightness 2 23 Does my phone have key backlight No 2 24 How do I turn on or off airplane mode 1 On the home screen go to Settings Under Wireless networks touch More Then turn on or off Airplane mode In airplane mode your mobile network will be unavailable 2 Go to the notification panel and turn on or off Airplane mode 3 Press and hold the power button and ch...

Page 54: ...es my phone support OTG No 2 31 Is my phone provided with a status indicator No 2 32 Can I use other power adapters than the provided one to charge my phone Yes Your phone has a charging protection circuit Nevertheless it is recommended that you use the power adapter provided with your phone because non standard power adapters may generate excessive current that shortens your battery s life span o...

Page 55: ...ainstream games Yes 3 5 How do I save battery power When you are not using the phone press the power button to turn off the screen Set the screen timeout period to a smaller value under Settings Display Sleep Lower the screen brightness under Settings Display Brightness Turn off Wi Fi and Bluetooth when you do not need to use them under Settings Wireless networks Wi Fi or Bluetooth Turn off data s...

Page 56: ...rn off the mobile network if you have a Wi Fi connection Access Wireless Access Protocol WAP sites instead of World Wide Web WWW websites Turn off the mobile network by clearing Data enabled under Settings More Mobile networks Drag the status bar down to display the notification panel Turn off data synchronization 3 9 What can I do if my phone runs slowly Close background applications you do not n...

Page 57: ...ing my phone Yes but you need to download a QR code application first 3 13 Does my phone support 3D acceleration Yes 3 14 How do I know whether my phone has been rooted To check whether your phone has been rooted it is recommended that you take your phone to Huawei s service center where professional tools are provided Connect your phone to a computer On the computer run adb shell If is displayed ...

Page 58: ... Yes Your phone comes with WPS Kingsoft Office 3 20 What is the default installation location for applications Can I change this location The default installation location for applications is your phone s internal storage space and that location cannot be changed 3 21 Does my phone support App2SD How do I move an installed application to the microSD card No your phone does not support App2SD 3 22 ...

Page 59: ...out 1 8 GB This partition is used for the Android operating system Cannot be queried Cust partition About 800 MB This partition stores customization information Cannot be queried Data partition About 4 05 GB This partition is used for running the operating system or applications This partition also stores the files for applications you install Can be queried using a third party application Others ...

Page 60: ...the value may differ by application Total 1 GB These partitions are for your reference only Partition sizes vary according to the product customized version 3 23 How do I check the available space in my phone storage and microSD card Go to Settings and touch Storage Touch Phone storage to check the total and available space in the phone storage Touch SD card to check the total and available space ...

Page 61: ...na national network access tag This issue is not applicable to Y635 Lxx versions outside China 3 27 Why does my phone receive no signal after I activated the function of enabling only 4G data service This issue is not applicable to Y635 Lxx versions outside China This issue is found in the China Telecom version only 3 28 When I am playing music using the player that comes with my phone my phone s ...

Page 62: ...phone to the latest version This is a compatibility issue on the Qualcomm 8916 platform of the Qualcomm software baseline 3 33 After I insert and remove the headset my phone s screen will freeze cannot be unlocked when I swipe on the screen or cannot be turned on when I press the power button for 2 to 3 minutes until my phone detects the headset s status What can I do Update your phone to the late...

Page 63: ...ervice and took my phone from an area with no signal to an area with strong signal my phone s network connection falls from 4G to 3G and I can t make phone calls What can I do Update your phone to the latest version This is a compatibility issue on the Qualcomm 8916 platform of the Qualcomm software baseline ...

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