Huawei Y360-U03 Faq Download Page 1

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HUAWEI

Y360-U03/U23/U31/U61

Smartphone FAQ

Issue

Date

2015-01-21

华为终端公司

Summary of Contents for Y360-U03

Page 1: ...HUAWEI Y360 U03 U23 U31 U61 Smartphone FAQ Issue 01 Date 2015 01 21 华为终端公司 ...

Page 2: ...M Card 12 1 6 3 The Maximum Number of Contacts 13 1 6 4 Set the Group 13 1 6 5 How to Manager Contacts Copy Backup 14 1 7 Messages 14 1 7 1 How to Switch Handwriting Input Method when Editing Message 14 1 7 2 Delete or Lock Certain Messages in the Thread Bulk Delete 15 1 7 3 Way to Forward Bulk Message and Save as Draft Max Number for Bulk Message 16 1 7 4 How Many Chinese Characters or English Wo...

Page 3: ...ound during the Call Can it Restore Automatically 23 1 11 11 Why Some Streaming Media cannot be Played 23 1 11 12 Reasons for Bad Effect when Playing Streaming Media Online 23 1 11 13 Will It lead Storage Shortage if Playing Online Video while Downloading 23 1 12 Bluetooth 23 1 12 1 Supported Data File Format 23 1 12 2 How to Transmit Data Files via Bluetooth 23 1 12 3 The Phone Cannot be Searched...

Page 4: ...as a Modem to let PC Access to the Internet 37 2 6 Settings Ringers 38 2 6 1 Way to Set Default Incoming Call Ringtone 38 2 6 2 Way to Set Incoming Call Message Vibration 39 2 6 3 How to Set Group Ringtone 42 2 6 4 How to Cancel Touch Sounds 42 2 7 Language and Input Settings 42 2 7 1 What Languages Does the Phone Support How to Change Language 42 2 7 2 Why Cannot Use Other Input Method after It I...

Page 5: ...plications 55 2 11 5 Unable to install applications and how to solve the problem 55 2 11 6 Preset software which belongs to the operating agencies which belong to the phone whether it can be deleted 55 2 12 The common third party application problems 56 2 12 1 QQ 56 2 12 2 The third party application installed on the SD card may occupy the mobile phone system memory 56 2 12 3 The reasons of part o...

Page 6: ... tips 66 3 2 Network traffic saving tips 66 3 3 What if the phone running slowly 67 3 4 Wallpaper set up by user will be drawn automatically whether to set not drawing wallpaper 67 3 5 Enter into RECOVERY mode and restore factory setting 67 3 6 Whether to support two dimensional code snapshot 67 3 7 Whether to support 3D speed up 67 3 8 How to judge whether the phone has been rooted 68 3 9 Whether...

Page 7: ...g Information Y360 U03 is a UMTS GSM EDGE smart mobile phone with Android 4 4 operation system and above MTK MT6582V Quad cord platform 4 0 inch HD IPS display screen GF capacitive two points touchscreen 500W AF rear camera 200W front camera high speed USB port supports Proximity Light Gravity sensor Dual card 1730mAH battery FM Bluetooth Wi Fi and GPS ...

Page 8: ...uch to return to the previous screen or exit the application you are running 5 Touch to hide the keyboard 6 Touch to return to the home screen 7 Touch and hold to enter Google search interface 8 Touch to open the menu on an active screen 9 Touch and hold to display the list of recently used applications 10 Press to adjust volume 11 Press to mute the incoming call ringtone 12 In screen lock status ...

Page 9: ...HUAWEI T8833 智能手机 FAQ 文档版本 01 2012 11 30 内部公开第 9 共 70 1 4 Install the Phone 1 4 1 Remove the Battery Cover 1 4 2 Install the SIM Cards 1 4 3 Install the microSD Card ...

Page 10: ... hold a blank area on home screen touch or x to add or delete a home screen Switch 2D 3D interface This phone does not support switching 2D 3D interface since it does not support 3D desktop 1 5 2 Main Menu This phone does not have main menu Touch the icons on the home screen to enter the applications In the home screen editing mode touch Widget touch and hold an item to add to the home screen ...

Page 11: ...er editing mode 1 5 4 How do Add Shortcut Icons to the Home Screen Touch the desired item and drag it to the blank area on the home screen 1 6 Contact 1 6 1 Adding a Contact and Calls Datoutie 1 Adding a Contact Touch People touch the icon at left down corner select storage type enter contact editing interface input the contact information Done ...

Page 12: ...t profile photo Take photo or Choose photo from Gallery Method 2 Open the contact details screen menu Edit to enter editing interface touch the contact profile photo Take photo or Choose photo from Gallery 1 6 2 Import Export the Contacts via SIM Card 1 Import the SIM Card Contacts to Phone People Settings Import Export select CU if the SIM card is China Unicom Phone select the desired SIM card co...

Page 13: ...h OK 1 6 3 The Maximum Number of Contacts The max number of phone contact claims not less than 2000 The max number of SIM card is related to the SIM card 1 6 4 Set the Group There are 2 methods to add contacts to the group Method 1 In the contact editing screen under Group select the desired group Method 2 People touch my group select the desired group menu Edit in the group editing screen touch t...

Page 14: ...ontact SD card Phone storage select the desired contacts to copy touch OK 1 7 Messages 1 7 1 How to Switch Handwriting Input Method when Editing Message Create a new SMS touch input box to pop the virtual keyboard The default keyboard is TouchPal X Touch above to choose handwriting input method you need to download the handwriting data file for the first time ...

Page 15: ...lete or Lock Certain Messages in the Thread Bulk Delete Under conversation view in the messages list touch and press to desired message touch Lock to lock the message In the message list touch and hold a conversation select the desired conversations touch to delete ...

Page 16: ...age select Forward to send the message to the designated contact Bulk Message Create a SMS touch to enter contacts adding screen select desired contacts or touch menu group to select desired group touch OK the message will be sent to the select contacts 1 7 4 How Many Chinese Characters or English Words does Long SMS support 3000 for English words 1000 for Chinese characters Customized versions de...

Page 17: ...tation to the SMS and MMS number it is related to the rest storage space 1 7 6 How to Set Message Center Number Messaging Menu Settings SMS Settings SMS Service Center 1 8 Calling 1 8 1 Call Recording Storage Path Not support call recording 1 8 2How to Make a Conference Call and Switch Between Calls During the call you can do the operations at the bottom screen Among multiple calls touch to switch...

Page 18: ... after adding the subject 4 Touch beside text filed to add attachments You can add picture audio or video It will switch to MMS automatically after adding multimedia files 5 When complete editing press Send 1 9 2 The Reasons for MMS Sending Receiving Failure and Solutions Common saying Bad network status or signal leads the failure to send MMS Solution Try again later 13 Refused by the network MMS...

Page 19: ...eive MMS Common saying Phone storage space is less than 300KB Solution Free the phone memory to make the rest storage space more than 300KB 1 9 3 Whether the MMS is Restricted by File Size Video Format Resolution and Other Factors When video or audio file exceed the sprcified size usually 300KB it cannot be added as an attachment The image resulation will be cpmpressed automatically when the image...

Page 20: ...g to the same album are stored in the same list Artist Classified by the singers songs belong to the same singer are stored in the same list Song Stored in a large folder according to naming rules Folder Classified by scanned storage location 1 10 2 Create Music Playlists 1 In Music enter Playlists touch Create new playlist 2 Input the name of playlist on the pop up screen touch Save 3 A remind bo...

Page 21: ... and with Lyrics 1 Background play Enter Music play any audio file press Back or Home key when playing 2 Lyrics When the songs and the corresponding lyrics are stores in the same folder when playing the songs the lyrics will be loaded automatically In the playing interface slide towards left to open lyric interface In the lyric interface touch the lyric can fast forward rewind songs 1 11 Camera Vi...

Page 22: ...ge path for camera is Files SD card DCIM Camera 1 11 4 Edit Photo Video Files Frame the Photos 24 Edit photos When viewing photos press menu key select Rotate left Rotate right Delete or Edit 25 Video files cannot be edited 26 Not support to add frame to photos 1 11 5 Whether Support Playing HD Videos Support Support playing 1080P HD video files and 25fps 1 11 6 Whether the Camera Shutter Can be S...

Page 23: ...4Mbps 30 Unstable network 31 Not enough storage space 1 11 12 Reasons for Bad Effect when Playing Streaming Media Online 32 Bad effect of source file 33 Bad network 34 Hardware problems such as damaged display compare to local video 35 Not enough storage 36 High CPU usage 37 Too many programs are running 1 11 13 Will It lead Storage Shortage if Playing Online Video while Downloading This will not ...

Page 24: ...pen Browser enter any webpage touch menu Share page Bluetooth Enter People touch menu Share visible contacts Bluetooth 1 12 3 The Phone Cannot be Searched by Other Bluetooth Device 38 Bluetooth disabled Solution touch Settings Wireless Networks open Bluetooth ...

Page 25: ...luetooth touch menu change the visibility timeout 1 12 4 The Effective Transmit Distance of Bluetooth 10m 1 12 5 The Reasons Cannot Connect to Other Bluetooth Devices The phone supports A2DP HSP HFP PAN HIDH OPP PBAP profiles if the device you want to connect also support these profile but cannot be connected please refer to the followings ...

Page 26: ... Access to Internet while Connect Bluetooth and Compute Transmit Files via Bluetooth Support sharing network with the computer support Bluetooth games 43 The Phone supports PAN Personal Area Network Profile supports other device to share network 44 In Settings More Tethering portable hotspot select Bluetooth tethering check box After accepting the connection launched by the other party you can bui...

Page 27: ...annot Search Satellies 49 If you are indoors since the GPS unable to locate indoor please move to outdoors 50 If you are outdoors check whether there are tall buildings around Tall building shelter will prevent receiving satellite signals Please choose outdoor spacious and try to search satellites 1 14 Support FM Radio How to Save Manually Searched Channels Support FM Radio Insert headset Enter th...

Page 28: ...bove 1 17 Whether Support Screenshot Screen Capture Screen Capture Method Method 1 In non standby status enter the desired screen press volume down key and power button simultaneously for 2 seconds to take screenshot Method 2 Capture screen via HiSuite Method 3 Flick down the notification bar under Button touch screenshot 1 18 Whether Support Flash Are the Downloaded Flash Applications Usable The ...

Page 29: ...s mainstream line sequence The standard headset has hook key press to answer or end call also can play pause music no volume keys but allows users to use the up down key on other headset Press up down key to adjust call volume control playing pausing and adjust volume when playing music 1 20 Preset Applications Versions List Depending on the customization ...

Page 30: ...公开第 30 共 70 2 Common Settings 2 1 Email 2 1 1 Email Settings 51 Add an Email Account Home screen Email Select email type none in the list you need please select Others Enter the log in interface you can set the account manually or automatically ...

Page 31: ...nter the outgoing server settings interface 5 Touch Next enter the receiving settings interface select the receiving frequency of your email account 6 Touch Next enter set email interface to create account name for this account 7 Touch Next complete login and enter Inbox Automatic settings this type of Email parameters need to be presented 1 Account setting interface enter account name and passwor...

Page 32: ...ey Compose Edit receiver subject and content and then touch send 53 View and delete emails In Inbox interface touch an email to view touch to delete 54 Delete Email Account Enter Settings All Settings Account touch the desired account touch menu key to delete 2 1 2 Whether Support Viewing Emails Offline Support viewing downloaded emails 2 1 3 Gmail Not Preset in Chinese Version Reference Only Ente...

Page 33: ...ow sync the selected contents from the server to your phone If fails please check whether the data service is enabled and the email server support syncing 2 2 WLAN Settings 2 2 1 Use WLAN to Access to the Internet 1 On the home screen touch Settings All WLAN 2 If the WLAN switch is closed drag it to open 3 If the WLAN switch is opened the phone will search available hotspots nearby Touch the desir...

Page 34: ...as wireless router is using xDSL way to access to the Internet when it fails to dial will lead the failure to access to the Internet Make sure xDSL dial succeeded and then try again 56 DNS domain name analyses problem If the website cannot be open while QQ can be login and use it is the DNS domain name analyses problem test whether you can deploy DNS 57 WLAN hotspot restriction If the hotspot is r...

Page 35: ... the Internet 2 2 6 Reasons for Why Fail to Connect to WLAN 61 Users input wrong password pay attention to the captial letters 62 Sudden weak or no signal will cause connect error 2 2 7 How to Fix the Wi Fi Disconnect when Standby What is the Default Settings This is the sleep strategy Method On the home screen touch Settings All WLAN touch to enter Advanced keep WLAN connecting under sleep mode s...

Page 36: ...s on hotspot other phones access to the Internet via connecting to this hotspot Way to turn on Settings All More Tethering portable hotspot Portable Wi Fi hotspot After turning on other phones can use WLAN to search this phone and then connect to access to the Internet You can also set network SSID security or others in Set up Wi Fi hotspot ...

Page 37: ...a dynamic IP address after connected to the router it s time consuming It can achieve rapidly access to the Internet by using a static IP 2 5 Worked as a Modem to let PC Access to the Internet 1 On the home screen touch Settings All 2 Under Wireless Network touch More Tethering portable hotspot 3 Touch USB tethering 4 After installed the drive install via HiSuite on the PC right click My Computer ...

Page 38: ...能手机 FAQ 文档版本 01 2012 11 30 内部公开第 38 共 70 2 6 Settings Ringers 2 6 1 Way to Set Default Incoming Call Ringtone Enter Settings Audio Profiles General Edit SIM 1 2 Phone ringtone Select desired ringtone and then touch ...

Page 39: ...UAWEI T8833 智能手机 FAQ 文档版本 01 2012 11 30 内部公开第 39 共 70 2 6 2 Way to Set Incoming Call Message Vibration Incoming call vibration Audio Profiles General Vibrate Message vibration Messaging Settings Vibrate ...

Page 40: ...HUAWEI T8833 智能手机 FAQ 文档版本 01 2012 11 30 内部公开第 40 共 70 How to set music as incoming call message ringtone In Files touch and hold a music file select Set as to set the music as SIM1 2 phone ringtone ...

Page 41: ...HUAWEI T8833 智能手机 FAQ 文档版本 01 2012 11 30 内部公开第 41 共 70 Enter Audio Profiles General Edit SIM 1 2 Phone ringtone or Default notification Media More select one music to set ...

Page 42: ... 6 4 How to Cancel Touch Sounds Enter Audio Profiles General Edit Dial pad touch tones or Touch sounds 2 7 Language and Input Settings 2 7 1 What Languages Does the Phone Support How to Change Language On the home screen touch Settings All Language input Language Select the desired language in the list ...

Page 43: ...after It Installed Successfully On the home screen touch Settings All Language input select the installed input methods then touch Default select the input method in the list 2 7 3 Can the System Font Size to be Adjusted Touch Settings All Display Font size select the desired font size in the list ...

Page 44: ...2 7 5 How to Switch to Bihua Input Method In the TouchPal X input method interface touch and hold to show the list select Bihua in the list 2 7 6 How to Cancel Input Method Vibration For Android keyboard touch Settings All Language input touch beside Android Keyboard AOSP touch Vibrate on keypress to cancel the vibration ...

Page 45: ...tings 2 8 1 Clear Cache and History of Phone Browser In the browser touch menu key select Settings Privacy security touch Clear cache or Clear history 2 8 2 Full Screen and Bookmark Settings Full screen In the browser touch menu key select Settings Lab Fullscreen Bookmark In the browser touch menu key select Save to Bookmarks OK 2 8 3 Login Email Account via Browser Support Input the email URL add...

Page 46: ...Login Online Banking Support Need to install the corresponding clients There may some problems when visit via the browser Some banks login plug in needs to run under Microsoft s IE 2 8 5 Save the Pictures on the Website In the browser touch and hold the picture select Save image ...

Page 47: ...本 01 2012 11 30 内部公开第 47 共 70 2 8 6 Set and Modify the Homepage In the browser touch menu key select Settings General Set homepage 2 8 7 Save my favorite website In the browser touch menu key and click save for offline reading ...

Page 48: ...le network access point APN When the parameters are set to appear incorrect you can touch the menu in the APN screen choose Reset to restore the default settings 2 8 9 Turn on off data service Turn on off data service enter into main menu choose setting Setting All wireless network more mobile network choose china mobile or china union to open data connection choose close to turn off data service ...

Page 49: ... phone call 3G network support it 2G does not 2 8 12 The limitation of data service CDMA double SIM card phone does not support GSM online So far our phone supports CU s SIM 2G 3G USIM 2G 3G and china mobile s SIM card 2G except CDMA2000 data service 2 8 13 The usage of VPN and VPN s setting Virtual Private Network VPN extends a private network across a public network the data transmitted in the p...

Page 50: ...HUAWEI T8833 智能手机 FAQ 文档版本 01 2012 11 30 内部公开第 50 共 70 Step2 touch add new VPN Step3 enter the name and service address of VPN touch save ...

Page 51: ... please check the WIFI connection service address username and password 2 9 Screen lock setting 2 9 1 How to use PIN to lock screen 1 Touch Setting Setting All Security Screen lock PIN 2 At choose your PIN screen enter PIN 3 Enter again and select ok When touch power button or power on off the phone will enter into PIN unlock screen enter PIN and touch OK to unlock ...

Page 52: ...rn unlock 1 Touch Setting Setting All Security screen lock pattern 2 In the choose your pattern screen slide your finger to connect few dots and touch next 3 Slide again the same pattern and touch ok 4 When touch power button or power on off your phone will enter into PIN unlock screen slide the pattern you have set to unlock ...

Page 53: ...ne through GMAIL Enter wrong pattern five times there will be a warning to warn you and the next time you can try to unlock the phone will be prolonged but it will not be locked Please send your phone to service to unlock or refresh version you cannot unlock through Gmail 2 9 5 How to lock and unlock screen Lock press power button to lock Unlock press power button and then use slide PIN pattern to...

Page 54: ... 5 Touch repeat to set the repeat period 6 Touch ringtones to choose ringtones 7 Touch vibrate to set vibrate 8 Touch label to enter its name 9 Touch In the alarms screen you can see the list of all alarms remove the in the front of a alarm means you cancel this alarm Or touch and hold a alarm record in the menu choose delete alarm in the pop up menu to delete your alarm 2 10 2 Whether to support ...

Page 55: ...anage and uninstall applications Uninstall applications 1 A long press on the application you want to uninstall in the main menu screen move it to the top of delete icon to uninstall 2 Enter into Settings Setting all Applications Downloaded Touch an application and then touch Uninstall 2 11 5 Unable to install applications and how to solve the problem 1 The space is insufficient please uninstall s...

Page 56: ...card may occupy the mobile phone system memory Mobile phone support the third party applications installed directly on the micro SD card Some parts of the temporary data will be stored in the mobile phone store when these applications are running that will occupy the mobile phone system memory it is a normal situation 2 12 3 The reasons of part of phone number is not displayed the attribution Do n...

Page 57: ...0 内部公开第 57 共 70 Restore Touch Utilities backup after local backup is starting touch restored data packet choose contacts touch restore you can also choose cover or uncover the former contacts Make sure you have already backup before restore ...

Page 58: ... 2 Whether support to backup group contacts Not support 2 13 3 How to use cloud backup backup and restore Not support 2 13 4 What kind of data backup does mobile phone support Mobile phone supports to backup contacts multimedia data applications and system data ...

Page 59: ...task manager interface Do not preset task manager 2 14 4 The related operation of task manager Do not preset task manager 2 15 The functions of cloud services Do not support cloud services Huawei UMTS phone supports cloud services but TD SCDMA phone doesn t Because Huawei cloud services is a management restriction to China mobile market 2 16 Security Guard 2 16 1 The usage of security guard Do not...

Page 60: ...obile phone security guard Do not preset security guard 2 17 The usage of Huawei security guard backlist Do not preset security guard 2 18 Weather clock 1 Main screen weather pull down screen to refresh former weather 2 Weather screen touch options add city set default city delete city set temperature unit voice on off turn on off update automatically ...

Page 61: ...e developer options 1 Using adb command to debug mobile phone 2 Do not lock the screen the screen does not hibernate when charging 3 Allowing to simulate locations to enable simulate locations 4 Backup desktop password the full desktop backup is not set password protection 5 Location pointer touch screen overlay shows the current data 6 Display touch operation to provide cues for touch operation 7...

Page 62: ...10 The limitation of background processes limit the number of background processes 11 Display all Applications are not responding display the Applications are not responding dialog box 2 20 Time synchronization Support time synchronization In the main screen touch Setting Setting all date and time and then choose confirm date and time and time zone automatically ...

Page 63: ... used to transmit picture with camera software it is a good way for those don t support MTP Only Charging it will stop all other USB functions in order to charge faster and reduce power consumption Built in disk as a virtual disk containing several common software 2 22 Release mobile phone internal storage Delete useless file touch task manager check files or folders touch and hold files or folder...

Page 64: ... the flight mode by the shortcut switch 66 A long press on the power button to turn on the flight mode 2 26 Reset mobile phone 1 In the main screen touch setting setting all reset reset factory data 2 Touch reset mobile phone restore factory data 2 27 How to enter and exit security mode A long press on the power button and the shutdown menu OK reboot the phone into the security mode if you want to...

Page 65: ...otector in the phone However we suggest users to use Standard charger if you usually use strong electric to charge the phone it is harm to the mobile phone and battery Using low electric to charge will take more time 2 34 The features of this phone Y360 U03 U23 U31 U61 is a digital mobile phone that supports UMTS GSM EDGE above Android 4 4 operating system MTK MT6582V quad core platform 4 0 inch H...

Page 66: ... home screen touch setting setting all Network traffic usage menu turn off the data synchronization Turn off data service in the home screen touch setting setting all more mobile network cancel the data flow Turn off GPS in the home screen touch setting setting all location service cancel check GPS satellite 3 2 Network traffic saving tips When you don t use data service turn off the data service ...

Page 67: ...up by user will be drawn automatically whether to set not drawing wallpaper Not support but the third party desktop supports such as 360 desktop GO desktop 3 5 Enter into RECOVERY mode and restore factory setting Under the power off state you can press the power button and the up volume key simultaneously to enter into recovery mode after entering press up down volume key to select press menu key ...

Page 68: ...etwork flow if time set synchronization automatic Removing phone battery for more than 20 seconds time will return to zero If the mobile phone gains the time in the boot from registered network operator it will not update time through the Internet and also not occupy the network traffic If the mobile phone does not gain the time from registered network operator when reboot and open updating time a...

Page 69: ...files and database in the system will occupy this part of memory space about 1 5G will not display to the user The user in fact can use about 1 84G like T card to store all kinds of files ROM comparison Galaxy III total memory 16G available memory 11 35G Galaxy Note total memory 4G available memory 1 51G G520 total memory 4G available memory 1 84G T8950 total memory 4G available memory 1 82G 512M ...

Page 70: ... 70 Galaxy Note total 713M C8950 total 627M T9200 total 656M T9510E total 713M T8950 In total 980M 3 15 The phone s internal memory and micro SD card remaining storage space In the home screen choose setting Storage you can see the usage of storage space ...

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