FAQ For HUAWEI Wingle
Safety Level: Open
2015-05-29
HUAWEI Confidential
Page4, Total10
1.
Which OS does Wingle support?
1.
The OS that Wingle supports is related with the firmware of itself. Generally, please refer to
the information printed on gift box.
2.
When a new OS is released, certainly the OS may be added some features, and created some
protocols which should require device-designer to develop new drivers to fit the OS. If so,
the Wingle may not support the new OS and you need to contact product-provider from
whom you buy the Wingle to get if the product supports.
2.
LED is off by connecting to PC, how should I do
？
Probable Cause
：
May be the Wingle’s issue
May be the USB of PC’s issue
Method
：
Step1
：
Change USB interface to try. If it works well, the original USB is damaged.
Step2
：
Change PC to try. If it works well, the USB interface of original PC is damaged.
Step3
：
IF Wingle cannot work on any PC or adaptor, then contact agent of HUAWEI.
3.
Wingle is recognized as
“
Unknown device
”
when connect it to
PC. How should I do?
Probable Cause
：
May be the Driver files of PC was damaged
May be USB of PC has weak power
May be software of Wingle is damaged
Method
：
Step1
：
Change USB interface to try. If it works well, the original USB is damaged.
Step2
：
Change PC to try. If it works well, the system files of original PC may be damaged.
Step3
：
IF Wingle cannot work on any PC or adaptor, then contact agent of HUAWEI.
