Top FAQs:
Message Reminder
What should I do if my watch is unable to receive incoming messages when Message alerts has been enabled in the Huawei Health app?
To resolve this issue, perform the following steps.
For Android users:
1. Open the Health app, enable
Notifications management
under
Devices
, and enable push notifications for the apps you wish to receive notifications
from.
2. On your phone's app management screen, enable notification permissions for the Huawei Health app and other apps.
From your phone, go to
Settings
>
Apps & notifications
>
Notifications management
, select the Huawei Health app and other apps you wish to
receive notifications from. Touch
Allow notifications
and
Display in the status bar
.
Add the Health app and other apps you wish to receive push notifications from to the protected background app list to prevent your phone from closing
them automatically.
From your phone, go to
Settings
>
Battery
>
Lock screen cleanup
, and disable the switches for the Health app and other apps you wish to receive push
notifications from. This prevents your phone from closing these apps when the screen is locked.
If the issue persists, restart your phone or restore your watch to its factory settings through the Huawei Health app and try again.
For iOS users:
Open the Huawei Health app, and enable
Message alerts
.
From your phone, go to
Settings
>
Notifications
, and touch to allow notification push for the apps you wish to receive push notifications from.
If the issue persists, restart your phone or restore your watch to its factory settings through the Huawei Health app and try again.
Note:
1. When your watch is in Sleep mode or Do not disturb mode, your watch will not vibrate to remind you of new messages.
2. If
Push notifications only when wearing device
is enabled, make sure you are wearing the watch when the new message comes.
