UPS5000-S-600 kVA
User Manual (Three-phase, Three-wire)
7 Troubleshooting
Issue 05 (2019-12-20)
Copyright © Huawei Technologies Co., Ltd.
186
7
Troubleshooting
If the UPS is faulty, alarm information is displayed on the LCD. Clear critical alarms
before powering on the UPS again. Otherwise, the fault scope expands or the UPS is
damaged.
Do not clear alarms by reseating modules.
Remove a faulty module after it is confirmed that the module needs replacing. After
removing the module, do not insert it into the UPS again.
After a UPS finishes troubleshooting and is started, if the LCD continues displaying alarm
information, choose
System Info
>
Alarms
>
Clear Faults
to clear the alarm and then
start the inverter.
When batteries reach EOD, the battery switch in the BCB box trips if the BCB box is
configured. To restore battery discharge, close the battery switch in the BCB box (if any)
first.
To restore battery discharge after batteries reach EOD, use one of the following methods: 1.
Switch to another battery string. Ensure that each battery has a voltage greater than the
EOD voltage and 11.3 V/cell. 2. Restore the mains power supply to start the inverter.
Close the battery switch and charge batteries until each battery has a voltage greater than
the EOD voltage and 11.3 V/cell.
For details about how to rectify common faults, see
. If any unmentioned faults
occur, see the alarm list chapter, or contact Huawei technical support.
Table 7-1
Troubleshooting
Case
Symptom
Possible Cause
Measure
The
rectifier is
not
The rectifier is not
working, and the
bus voltage is not
380 V AC/400 V AC/415
V AC/420 V AC voltage
system: The input voltage
exceeds the upper
Check whether the
input voltage exceeds
the threshold. If yes,
contact the electric