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V1.1
Which Wi-Fi cards do you support?
Check the Supported devices table in this section for a list of the Wi-Fi cards that the Connection
Manager supports. The minimum supported Cisco driver is 8.3.10. (Note: The Netgear MA401
and Hawking cards are currently not supported.)
The Connection Manager was installed and launched but no card is detected. How do I
activate my card?
Verify that you have a Wi-Fi card or USB client from the Supported devices table. Check the
drivers and firmware.
The Connection Manager continues to scan. Why can’t the Connection Manager find a
network?
The Connection Manager will continue scanning until it finds an available network(s) or HotSpot.
How do I connect to a network?
When the Connection Manager finds an available network(s), click
Connect
. If more than one
network is found, click the
Profiles
button and select a network by double-clicking on it or click
the
Connect
button on that line.
Can I move from a T-Mobile HotSpot location to another wireless network without re-
configuring my WLAN adapter settings?
Yes, you can with Windows XP or Vista as long as the desired networks are configured in
Preferred Networks correctly.
What should I do if my connection drops?
Try logging in again. If it happens repeatedly, call us at 1.877.822.SPOT (7768) for help in
troubleshooting the cause.
I have Bluetooth on my laptop. Will this cause interference and prevent a good
connection?
Even though they both use the 2.4GHz frequency range, Bluetooth should not interfere with the
Wi-Fi connection. Contact your laptop vendor or manufacturer for more information.
