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Exception Handling

If the running status of the battery is

Fault

, see “

The Battery Status Is Abnormal

” in the

OceanStor S5000 Series Storage System Alarm Reference

If an alarm that is related to the battery is displayed on the alarm interface, handle it by
referring to the suggestion in the alarm items.

If the fault persists, contact the technical support engineers.

5.3 Checking the Status of the Fan

This section describes how to check the fan in the controller subrack through the OSM.

Reference Standard

No new alarms related to the fan are displayed on the alarm interface.

The running status of the fan is

Normal

Procedure

Step 1

Step 2

On the main menu, click

Device

Step 3

In the navigation, click

Controller Subrack xx

(

indicates the controller subrack ID).

NOTE

The parameters of the fans in the disk subrack is the same as controller subrack. To check the status of the
fans in the disk subrack, click

Device

on the main menu, and then click

Disk Subrack xx

(

indicates the

disk subrack ID) in the navigation tree.

Step 4

In the navigation tree, click

Fan

Step 5

In the operation area, click the

Fan Group0

Fan Group1

tab to view the information about

the fan. The parameter description is shown in

Table 5-3

Parameter description of fan status interface

Parameter

Description

Subrack ID

This parameter indicates the ID of the controller subrack where the fan group
is located.

Fan ID

This parameter indicates the ID of the fan group. As shown in the real view
of the controller subrack, the ID of the fan group on the left is

and that on

the right is

Fan Running
Level

The running levels of a fan have the following options:

High Level

Medium Level

Low Level

Lowest Level

5 Routine Maintenance Guide of the OSM

OceanStor S5000 Series Storage System

Routine Maintenance

5-6

Huawei Proprietary and Confidential

Issue 01 (2010-04-20)

Summary of Contents for Quidway S5000 Series

Page 1: ...OceanStor S5000 Series Storage System V100R002 Routine Maintenance Issue 01 Date 2010 04 20 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd ...

Page 2: ...d in this document are the property of their respective holders Notice The purchased products services and features are stipulated by the contract made between Huawei and the customer All or part of the products services and features described in this document may not be within the purchase scope or the usage scope Unless otherwise specified in the contract all statements information and recommend...

Page 3: ...outine Maintenance Guide 4 1 4 1 Checking the Environment of the Equipment Room 4 2 4 2 Checking the Internal Environment of the Rack 4 2 4 3 Checking the Status of the S5000 Controller Subrack Indicators 4 4 4 4 Checking Indicator Status of the D200 Disk Subrack 4 9 5 Routine Maintenance Guide of the OSM 5 1 5 1 Checking the Status of the S5000 Controller Subrack 5 3 5 2 Checking the Status of th...

Page 4: ...tory Alarms 5 15 5 11 Querying the Information About the RAID Group 5 18 A Maintenance Recording Form A 1 B Acronyms and Abbreviations B 1 Contents OceanStor S5000 Series Storage System Routine Maintenance ii Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue 01 2010 04 20 ...

Page 5: ...ription of the S5000 controller subrack indicators on the front panel 4 5 Figure 4 2 Description of the S5000 controller subrack indicators on the rear panel 4 6 Figure 4 3 Description of the D200 disk subrack indicators on the front panel 4 9 Figure 4 4 Description of the D200 disk subrack indicators on the rear panel 4 11 OceanStor S5000 Series Storage System Routine Maintenance Figures Issue 01...

Page 6: ......

Page 7: ...ption of battery status interface 5 5 Table 5 3 Parameter description of fan status interface 5 6 Table 5 4 Parameter description of power supply status interface 5 7 Table 5 5 Parameter description of the D200 disk subrack status interface 5 9 Table 5 6 Parameter description of disk status interface 5 10 Table 5 7 Parameter description of iSCSI host port status interface 5 12 Table 5 8 Parameter ...

Page 8: ......

Page 9: ...ance steps Related Versions The following table lists the product versions related to this document Product Name Version OceanStor S5000 Series Storage System V100R002 Intended Audience This document is intended for l Technical support engineers l Maintenance engineers Organization This document includes five chapters and the contents are listed as follows OceanStor S5000 Series Storage System Rou...

Page 10: ...M management software A Maintenance Recording Form This section describes how to fill in the maintenance recording form B Acronyms and Abbreviations Acronyms and abbreviations used in the document Conventions Symbol Conventions The symbols that may be found in this document are defined as follows Symbol Description DANGER Indicates a hazard with a high level of risk which if not avoided will resul...

Page 11: ...kets are optional x y Optional items are grouped in braces and separated by vertical bars One item is selected x y Optional items are grouped in brackets and separated by vertical bars One item is selected or no item is selected x y Optional items are grouped in braces and separated by vertical bars A minimum of one item or a maximum of all items can be selected x y Optional items are grouped in b...

Page 12: ...ions The mouse operations that may be found in this document are defined as follows Action Description Click Select and release the primary mouse button without moving the pointer Double click Press the primary mouse button twice continuously and quickly without moving the pointer Drag Press and hold the primary mouse button and move the pointer to a certain position Update History Updates between...

Page 13: ...safety of the human body and the equipment 1 4 Using Fibers with Safety Use the fiber in a safe and correct manner to ensure the normal operation of the equipment and prevent damage to the human body and equipment 1 5 Short Circuit When installing or maintain the equipment use and put the tools according to the regulations to avoid short circuit as a result of metallic tools 1 6 Operations on the ...

Page 14: ...ensure the safety of the human body and the equipment indicates the electrostatic sensitive area When operating the equipment in this area you must take ESD preventive measures such as wearing an ESD preventive wrist strap ESD preventive clothes and ESD preventive gloves l Do not touch the device with bare hands to avoid damaging the electrostatic sensitive devices ESSDs on the circuit board l The...

Page 15: ...the following precautions l The optical interfaces on the equipment or the cables which are not used must be covered with protective caps l When removing the cable that connects to the optical interface on the equipment cover the optical interface on the equipment and the cable with protective caps l When you perform the hardware loopback test by connecting the cable to the optical interface you m...

Page 16: ...n the first item l Magnifier for optical connectors Replace Fibers Use filter caps to cap the connectors of the fibers that are not used temporarily 1 5 Short Circuit When installing or maintain the equipment use and put the tools according to the regulations to avoid short circuit as a result of metallic tools CAUTION l Do not put tools such as the screwdriver on the air intake board of the subra...

Page 17: ...the ESD wrist strap ESD gloves and ESD cloths to prevent personal injury or equipment damage as a result of static electricity When you perform troubleshooting be aware of the following precautions l Do not perform troubleshooting in the case of lightning l Ensure that the power cable is intact and the grounding measures are safe and effective l Keep the troubleshooting area clean and dry 1 7 Prec...

Page 18: ...ious when you perform a risky operation Usually on the OSM a prompt is displayed indicating the risk before a risky operation is performed l To reduce data loss to the maximum when the system fails periodically back up data Back up the configuration data and operating data of the OSM once a month Back up the configuration data immediately when the service configuration data changes l Periodically ...

Page 19: ...ance Items and Periods This section describes the maintenance items and maintenance periods according to different maintenance owners and maintenance sites 2 3 Tools Required for Routine Maintenance This section describes tools required for routine maintenance OceanStor S5000 Series Storage System Routine Maintenance 2 Overview of Routine Maintenance Issue 01 2010 04 20 Huawei Proprietary and Conf...

Page 20: ... the equipment room l Checking the internal environment of the rack l Checking the status of the controller subrack indicators l Checking the status of the disk subrack indicators Once a day OSM management software site l Checking the status of the controller subrack l Checking the status of the disk subrack l Checking the status of the battery l Checking the status of the fan l Checking the statu...

Page 21: ...nt import and export operation and data configuration Fiber cleaning tools Used for cleaning fibers without bringing any damage NOTE l For the fiber that is not being used for a long time you need to clean it before use l For the fiber that is connected to the device do not clean it frenquently OceanStor S5000 Series Storage System Routine Maintenance 2 Overview of Routine Maintenance Issue 01 201...

Page 22: ......

Page 23: ...ribes the steps for exporting configuration data 3 2 Exporting the System Configuration Status This section describes how to export the system configuration status 3 3 Exporting Alarms This section describes the steps for exporting alarms 3 4 Exporting Logs This section describes the steps for exporting logs OceanStor S5000 Series Storage System Routine Maintenance 3 Information collection Issue 0...

Page 24: ...r l Do not perform other operations during the process of exporting configuration data Step 2 On the main menu click System Step 3 In the navigation tree click Import Export Operation Step 4 On the Import Export Operation interface click Export The File Download dialog box is displayed Step 5 Click Save The Save As dialog box is displayed Step 6 Select a path to save the file Enter the file name i...

Page 25: ...stem Configuration Status This section describes how to export the system configuration status Context The system configuration status means the current configuration status of the system The configuration status reflects the real time status of the system and is used to locate problems Procedure Step 1 Log in to the OSM OceanStor S5000 Series Storage System Routine Maintenance 3 Information colle...

Page 26: ...Status The File Download dialog box is displayed Step 5 Click Save The Save As dialog box is displayed Step 6 Select a path to save the file Enter the file name in the File Name dialog box The file name contains a maximum of 200 characters which includes the extension name The Save As dialog box is displayed as shown in Figure 3 2 Figure 3 2 Save As dialog box of exporting system configuration sta...

Page 27: ...that you want to query Alarm Module This parameter indicates the module that an alarm belongs to The log module includes Device iSCSI Target RAID System WebUI FC Pool HyperCopy HyperImage HyperMirror Agent iSCSI Initiator EPL and Coffer Alarm Severity This parameter indicates the alarm severity The options are Critical Major Minor and Warning Recovery Type This parameter indicates the recovery typ...

Page 28: ...s displayed under the path you assigned the configuration data operation is successful End 3 4 Exporting Logs This section describes the steps for exporting logs Context The exported logs include operation logs and running logs Procedure Step 1 Log in to the OSM NOTE If no condition is set when you click Search the system queries all logs Step 2 On the main menu click Log Step 3 In the navigation ...

Page 29: ...eter indicates the start time from which you want to query logs End Time This parameter indicates the end time to which you want to query logs Step 5 Click Search The Log Information interface is displayed Step 6 Click Download The Save As dialog box is displayed Step 7 Select a path to save the file Enter the file name in the File Name dialog box The file name contains a maximum of 200 characters...

Page 30: ...l If the exported file is displayed under the path you assigned exporting log information operation is successful End 3 Information collection OceanStor S5000 Series Storage System Routine Maintenance 3 8 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue 01 2010 04 20 ...

Page 31: ...ing the Status of the S5000 Controller Subrack Indicators This section describes the different status of the S5000 controller subrack indicators and the current running status of the S5000 controller subrack 4 4 Checking Indicator Status of the D200 Disk Subrack This section describes the different status of the D200 disk subrack and the current running status of the D200 disk subrack OceanStor S5...

Page 32: ... systems Two independent power supply lines Procedure l Measure the ambient temperature and humidity in the equipment room with the hygrothermograph l Check that the voltage supply for the equipment room is in the normal range In the equipment room the AC voltage ranges from 200 V to 240 V and the DC voltage ranges from 48 V to 60 V End Exception Handling l Adjust the temperature and humidity thro...

Page 33: ...tion of the device and the neat appearance 6 Connector of the power cables The power cables are firmly inserted into the power sockets 7 Connector of the signal cables The cables of the device are firmly connected 8 Grounding cables The grounding cables of the disk subrack are connected to the grounding clips of the disk subrack and the grounding connectors of the cabinet and the screws of the cli...

Page 34: ...or the switch l Check that the serial port is not connected to the network switch End Exception Handling If an abnormal situation occurs on the previous checking items handle it according to the relevant remarks in Table 4 2 4 3 Checking the Status of the S5000 Controller Subrack Indicators This section describes the different status of the S5000 controller subrack indicators and the current runni...

Page 35: ...ty NOTE If the indicator is red for a long time the system encounters an emergent fault Orange On The controller subrack is being started Off The controller subrack is powered on Power indicator of the controller subrack Green On The controller subrack is powered on Off The controller subrack is not powered on Disk module Running indicator of disk Green Blinking The disk is transmitting data Green...

Page 36: ...m indicator 7 iSCSI host port link indicator 8 iSCSI host port active indicator 9 FC host port rate indicator 10 FC host port link indicator 11 2 Gbit s indicator 12 4 Gbit s indicator 13 Management network port active indicator 14 Management network port link indicator 15 FC expander port link indicator 16 Controller alarm indicator 17 Controller power indicator The indicators on the rear panel o...

Page 37: ...normal Controller power indicator Green On The controller is powered on normally Off The controller is not powered on or powered on abnormally Controller alarm indicator Red On An alarm is generated Off The system is normal FC host port rate indicator Green On The link to the application servers ASs is normal Off The link to the ASs is abnormal FC host port link indicator Green On The data transmi...

Page 38: ...ical support engineers l If the disk alarm location indicator is red see Turning On of the Disk Alarm Location Indicator in the OceanStor S5000 Series Storage System Troubleshooting l If the fan running alarm indicator is red see Turning On of the Fan Alarm Indicator in the OceanStor S5000 Series Storage System Troubleshooting l If the power running alarm indicator is orange and blinking power on ...

Page 39: ...indicators of the D200 disk subrack include the indicators on the front panel and the indicators on the rear panel You can primarily check the current running status of the D200 disk subrack by observing the indicators The indicators on the front panel of the D200 disk subrack are shown in Figure 4 3 Figure 4 3 Description of the D200 disk subrack indicators on the front panel 1 3 4 2 1 Power indi...

Page 40: ...isk subrack is being powered on Off The D200 disk subrack is running normally Hard disk module Hard disk running indicator Green Blinking Data is being transmitted from or to the hard disk Green On The hard disk is powered on normally Off The disk subrack is not powered on or powered on abnormally Hard disk alarm location alarm Off The hard disk is powered on normally Red On An alarm is generated ...

Page 41: ...s Description Fan module Fan running alarm indicator Green On The fan is normal Red On The fan is faulty Power module Power running alarm indicator Green On The power supply is normal Orange Blinking An alarm is generated on the power supply Expander module Expander module power indicator Green On The expander module is powered on normally Off The expander module is powered on abnormally Expander ...

Page 42: ... fault persists contact the technical support engineers l If the disk alarm location indicator is red see Turning On of the Disk Alarm Location Indicator in the OceanStor S5000 Series Storage System Troubleshooting l If the fan running alarm indicator is red see Turning On of the Disk Alarm Location Indicator in the OceanStor S5000 Series Storage System Troubleshooting l If the power running alarm...

Page 43: ...ical support engineers End OceanStor S5000 Series Storage System Routine Maintenance 4 On Site Routine Maintenance Guide Issue 01 2010 04 20 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 4 13 ...

Page 44: ......

Page 45: ...SM 5 4 Checking the Status of the Power Supply This section describes how to check the power supply on the controller subrack through the OSM 5 5 Checking the Status of the D200 Disk Subrack This section describes how to check the D200 disk subrack through the OSM 5 6 Checking the Status of the Disk This section describes how to check the disk through the OSM 5 7 Checking the Status of the iSCSI H...

Page 46: ...history alarms through the OSM 5 11 Querying the Information About the RAID Group This section describes how to query the information about the RAID group through the OSM 5 Routine Maintenance Guide of the OSM OceanStor S5000 Series Storage System Routine Maintenance 5 2 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue 01 2010 04 20 ...

Page 47: ... xx indicates the controller ID The parameter indicates the running status of a controller The status can be Normal or Offline Host Port Module xx xx indicates the host port module ID This parameter indicates the running status of the host port module on the controller The status can be Normal or Offline Battery xx xx indicates the battery ID The running status of the battery on the controller sub...

Page 48: ...dicates that one fan in the fan group cannot work normally l Two fans are faulty indicates that both fans in the fan group cannot work normally l Absent indicates that the fan group is absent End Exception Handling l If the running status of the controller is Absent confirm whether the power supply is normal and the power supply indicator is green l If alarms generated on the controller subrack ar...

Page 49: ...the battery is absent l Detecting indicates the OSM is detecting the running status of the battery Charge The charge status of the battery is shown as follows l Equally Charge indicates that the battery is charging l Floating Charge indicates that charging the battery is complete l Invalid indicates that the system cannot know the current charging status of the battery l Detecting indicates that t...

Page 50: ...ntroller subrack To check the status of the fans in the disk subrack click Device on the main menu and then click Disk Subrack xx xx indicates the disk subrack ID in the navigation tree Step 4 In the navigation tree click Fan Step 5 In the operation area click the Fan Group0 or Fan Group1 tab to view the information about the fan The parameter description is shown in Table 5 3 Table 5 3 Parameter ...

Page 51: ...ure Step 1 Log in to the OSM Step 2 On the main menu click Device Step 3 In the navigation click Controller Subrack xx xx indicates the controller subrack ID NOTE The parameters of the power supply in the disk subrack is the same as controller subrack To check the status of the power supply in the disk subrack click Device on the main menu and then click Disk Subrack xx xx indicates the disk subra...

Page 52: ... and DCNM Power Version This parameter indicates the version of the PEM software Vendor This parameter indicates the manufacturer of the PEM Production Date This parameter indicates the production date of the PEM End Exception Handling l If the running status of the PEM is Fault see The PEM Status Is Abnormal in the OceanStor S5000 Series Storage System Alarm Reference l If an alarm that is relate...

Page 53: ...exceeds the rated voltage of devices l Under Voltage indicates that the input voltage of the power supply is less than the rated voltage of devices Fan Group xx xx indicates the fan group ID The running status of the fan group on the disk subrack is shown as follows l Normal indicates that the fan group is running normally l A fan is faulty indicates that a fan in the fan group is faulty and canno...

Page 54: ...formation about the disk The parameter description is shown in Table 5 6 Table 5 6 Parameter description of disk status interface Parameter Description Location Subrack ID slot ID This parameter indicates the location of the disk in the subrack Use 01 2 as an example 01 indicates the ID of the subrack where the disk is located 2 indicates the ID of the slot where the disk is inserted From left to ...

Page 55: ...replaced by a normal disk the system copies the data from the hot spare disk back to the restored faulty disk or the normal disk l Free indicates that the free hot spare disk is not in use l In Use indicates that the hot spare disk is in use Capacity GB This parameter indicates the total capacity of the system disk and the unit is GB Physical Status The physical status of a disk is shown as follow...

Page 56: ...isplayed on the alarm interface handle it by referring to the suggestion in the alarm items If the fault persists contact the technical support engineers 5 7 Checking the Status of the iSCSI Host Port This section describes how to check the connected iSCSI host port and learn information about the connection between the application server and the storage devices Reference Standard User can learn i...

Page 57: ...rough the OSM Reference Standard User can learn information about the FC host port if the FC port module has installed into the storage devices successfully Procedure Step 1 Log in to the OSM Step 2 In the navigation tree click Device In the navigation click Controller Subrack xx xx indicates the controller subrack ID Step 3 In the navigation tree click FC Host Port Step 4 View the information abo...

Page 58: ...ns 1 Gbit s 2 Gbit s 4 Gbit s and Auto Port Mode This parameter indicates the mode of the FC host port including Fabric Arbitrated Loop and Point to Point End Exception Handling If an alarm that is related to the FC host port is displayed on the alarm interface handle it by referring to the suggestion in the alarm items If the fault persists contact the technical support engineers 5 9 Browsing Cur...

Page 59: ... in time to ensure normal running of the system Alarm Module This parameter indicates the module that a alarm belongs to The log module include Device iSCSI Target RAID System WebUI FC Pool HyperCopy HyperImage HyperMirror Agent iSCSI Initiator EPL and Coffer Alarm Cause This parameter indicates the possible causes of an alarm Solution This parameter indicates the recommended solution to the fault...

Page 60: ...me that you want to query Alarm Module The parameter indicates the module that a alarm belongs to The log module includes Device iSCSI Target RAID System WebUI FC Pool HyperCopy HyperImage HyperMirror Agent iSCSI Initiator EPL and Coffer Severity This parameter indicates the alarm severity The options are Critical Major Minor and Warning Recover Type This parameter indicates the recover type of th...

Page 61: ...enerated The format is YYYY MM DD hh mm ss Alarm ID This parameter indicates the alarm ID Recover Time This parameter indicates the time when an alarm event is recovered The format is YYYY MM DD hh mm ss Recover Type This parameter indicates the recover type of the alarm There are two options Manual and Auto Alarm Name This parameter indicates the alarm name Severity The parameter indicates the al...

Page 62: ...rm description for example the location details of the alarm module End Exception Handling None 5 11 Querying the Information About the RAID Group This section describes how to query the information about the RAID group through the OSM Reference Standard l No new alarms related to the RAID group are displayed on the alarm interface l The status of the RAID group is Normal Procedure Step 1 Log in t...

Page 63: ...up There are the following options l Normal indicates that functions and running parameters of the system disk are normal and no mistake occurs l Fault indicates that part of or all the functions of the controller are degraded or out of work An error cannot be recovered l Degrade indicates that the RAID group can function normally but cannot exert the best performance Number of Hard Disks in a Mir...

Page 64: ...leshooting l If an alarm that is related to the RAID group is displayed on the alarm interface handle it by referring to the suggestion in the alarm items If the fault persists contact the technical support engineers 5 Routine Maintenance Guide of the OSM OceanStor S5000 Series Storage System Routine Maintenance 5 20 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue 01...

Page 65: ...ng the status of the Controller Subrack Normal Abnormal Checking the status of the Disk Subrack Normal Abnormal Checking the Status of the Battery Normal Abnormal Checking the Status of the Fan Normal Abnormal Checking the Status of the PEM Normal Abnormal Checking the status of the Disk Normal Abnormal Checking the status of the iSCSI Host Port Normal Abnormal Checking the status of the FC Host P...

Page 66: ...of RAID Group Normal Abnormal Exporting Configuration Data Normal Abnormal Found issues and issue solution Descriptions of the remaining issues Verification Date A Maintenance Recording Form OceanStor S5000 Series Storage System Routine Maintenance A 2 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue 01 2010 04 20 ...

Page 67: ...e L LUN Logical Unit Number O OSM OceanStor Storage Management OTDR Optical Time Domain Reflectometer R RAID Redundant Array of Independent Disks S SAS Serial Attached SCSI SATA Serial ATA OceanStor S5000 Series Storage System Routine Maintenance B Acronyms and Abbreviations Issue 01 2010 04 20 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd B 1 ...

Page 68: ...ninterrupted Power Supply B Acronyms and Abbreviations OceanStor S5000 Series Storage System Routine Maintenance B 2 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue 01 2010 04 20 ...

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