16
5
FAQs
What Can I Do If the PWR Indicator Is Off
To resolve this problem:
1 .
Check that the PT500 is correctly connected to the power socket.
2 .
Check whether the power socket is faulty. If yes, replace it or find another.
3 .
If the PWR indicator is still off but other indicators are normal, consult your local
Internet service provider (ISP) for help.
What Can I Do If the LAN Indicator Is Off
To resolve this problem:
1 .
Check whether the PT500 is connected to the network port.
2 .
Check whether the network adapter and driver are running properly and the
configured parameters are correct.
3 .
Check whether the computer can assess the Internet after you connect it to the
LAN port of the router.
4 .
Connect the PT500 to another LAN port of the router.
5 .
If the LAN indicator is still off, consult your local ISP for help.
What Can I Do If the PLC Indicator Is Off
If the PLC indicator didn't blink after you press the Pair button, the device may be running
in energy saving mode. Please plug the PT500 into the socket again and repeat this
operation until the indicator blinks.
What Can I Do If the PT500 Fails to Connect to the Network
To resolve this problem:
1 .
Plug the PT500 into the socket again.
2 .
Press and hold PT500's PAIR button more than 8 seconds until the PWR
indicator turns off and then release it. When the PWR indicator lights up again,
repeat the pairing process.
