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HUAWEI ALE-L21/L02/L23 Smartphone FAQs (Applicable Outside China)

Contents

Issue 01 (2015-03-30)

Huawei Proprietary and Confidential

vii

3.20 How are my phone ROM and RAM allocated? ........................................................................................................ 65

3.21 How do I check the available storage in my phone storage and microSD card? ...................................................... 67

3.22 My phone can stand by normally, but the screen cannot be turned on. What can I do? ............................................ 67

3.23 Why isn't the backlight on? ........................................................................................

Error! Bookmark not defined.

3.24 "Trial use" is found on my phone's network access license. Does this mean that my phone does not have the
national network access? ...................................................................................................

Error! Bookmark not defined.

3.25 Why does my phone receive no signal after I activated the function of enabling only 4G data service? ..........

Error!

Bookmark not defined.

Summary of Contents for p8 lite ALE-L02

Page 1: ...HUAWEI ALE L21 L02 L23 Smartphone FAQs Applicable Outside China Issue 01 Date 2015 03 30 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ...ide China Issue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd i Version Changed Section Change Description Date Author 01 N A Finished the hotline FAQs for the ALE L21 L01 L02 L22 L23 L03 general version 2015 03 30 ...

Page 3: ...5 1 8 1 How do I change the input method when editing a text message 15 1 8 2 How do I lock a text message in a conversation How do I delete one or more conversions and text messages 15 1 8 3 How do I forward a message or send a message to multiple recipients 16 1 8 4 How many Chinese and English characters can be contained in a text message 16 1 8 5 How many text messages can be saved on my phone...

Page 4: ...some streaming media 23 1 13 4 What might cause poor quality of online streaming media played on my phone 23 1 13 5 Will simultaneously playing and downloading online streaming media take up my phone s storage space 23 1 14 Bluetooth 24 1 14 1 Does my phone support Bluetooth headsets 24 1 14 2 Can I connect my phone to a Bluetooth USB keyboard or mouse 24 1 14 3 What files can be transmitted using...

Page 5: ...y phone s Wi Fi connection automatically disconnects after the screen times out What can I do 40 2 3 Can I use my phone as a mobile Wi Fi hotspot and access the Internet from another device using my phone s data connection 40 2 4 How do I connect my phone to a Wi Fi hotspot with a static IP address to access the Internet 42 2 5 How do I set my phone to work as a modem and provide Internet access f...

Page 6: ...o I add or remove an alarm 49 2 10 2 Will the alarms go off when my phone is powered off 50 2 11 Applications 50 2 11 1 What application formats does my phone support Is JAVA supported 50 2 11 2 How do I download third party applications 50 2 11 3 Can I change the default installation location for applications 50 2 11 4 How do I install manage and uninstall applications 50 2 11 5 What can I do if ...

Page 7: ...us indicator work 60 2 32 Can I use other chargers than the provided one to charge my phone 60 3 Others 61 3 1 Does my phone support the quick calling function when the screen is turned off 61 3 2 Does my phone support scheduled power on and power off 61 3 3 How do I save battery power 61 3 4 How long does the battery stand if I keep using a certain function 61 3 5 Can I use the USB cable and comp...

Page 8: ...one storage and microSD card 67 3 22 My phone can stand by normally but the screen cannot be turned on What can I do 67 3 23 Why isn t the backlight on Error Bookmark not defined 3 24 Trial use is found on my phone s network access license Does this mean that my phone does not have the national network access Error Bookmark not defined 3 25 Why does my phone receive no signal after I activated the...

Page 9: ...nd gold External Model HUAWEI ALE L21 HUAWEI ALE L02 HUAWEI ALE L23 Internal Model ALE L21 L01 ALE L02 L22 ALE L23 L03 Version Name European and Southeast Asian version Australian and Zelanian South Pacific version Latin American version Version Classification Standard Standard Standard Phone Color Black White Gold Black White Gold Black White Gold RAM ROM 2 GB 16 GB 2 GB 16 GB 2 GB 16 GB Single S...

Page 10: ...w frame and 7 7 mm slim design High Performance Ultra fast Cat4 4G LTE with seamless connectivity around the globe Octa core 64 bit Kirin 620 processor Amazing camera experience 13 MP 5 MP BSI CMOS cameras Wonderful low light photo shooting Perfect selfie panoramic selfies and all focus mode Beauty mode at 10 levels Wonderful music experience Integrated sound chamber excellent speaker performance ...

Page 11: ...return to the home screen Return Touch to return to the previous screen or exit the current application When you are entering text touch to hide the onscreen keyboard 1 5 Installation Do not insert or remove a SIM card when your phone is powered on Please exercise caution when using the SIM ejector pin to avoid hurting your fingers or damaging your phone Store your pin in a safe place out of the r...

Page 12: ...wei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 4 1 6 Home screens 1 6 1 How do I add or delete a home screen To add or delete a home screen pinch two fingers together on the home screen You can have nine home screens at most Only blank home screens can be deleted Delete Add ...

Page 13: ... ALE L21 L02 L23 Smartphone FAQs Applicable Outside China 1 Basics Issue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 5 1 6 2 How does my phone s main menu look like ...

Page 14: ...HUAWEI ALE L21 L02 L23 Smartphone FAQs Applicable Outside China 1 Basics Issue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 6 ...

Page 15: ...menu 1 6 4 How do I switch between 2D and 3D home screens Your phone does not support 3D home screens 1 6 5 How do I add a shortcut for an application to a home screen On the home screen touch and hold an empty spot From the displayed four options at the bottom touch Widgets and drag a desired widget from the displayed list to the target screen Then touch the home key to return to the home screen ...

Page 16: ...e will automatically create a home screen to the original s right and place the widget on the new home screen 1 7 Contacts 1 7 1 How do I create a contact or assign a photo to a contact 1 Creating a contact On the home screen touch Touch or to display the contact editing screen touch to select a save mode enter the contact details and touch to save the contact Note Touch when the contact is alread...

Page 17: ...is not in your contacts list 2 Assigning a photo to a contact You cannot assign a photo to a contact saved to the SIM card Method 1 Go to Contacts and touch a contact On the contact details screen touch to take a photo or choose a photo from the gallery Method 2 Go to Contacts and touch next to a contact On the contact details screen touch to take a photo or choose a photo from the gallery ...

Page 18: ...le Outside China 1 Basics Issue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 10 1 7 2 How do I import or export contacts On the home screen touch Touch then Import Export and choose an import or export mode ...

Page 19: ...HUAWEI ALE L21 L02 L23 Smartphone FAQs Applicable Outside China 1 Basics Issue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 11 ...

Page 20: ...2 1 7 3 How many contacts can my phone save You can save 2000 or more contacts in your phone s internal storage How many contacts can the SIM card save depends on the SIM card 1 7 4 How do I add a contact to a contact group On the home screen touch And then use either of the following methods Method 1 On the contact editing screen touch Join group and select a group ...

Page 21: ...licable Outside China 1 Basics Issue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 13 Method 2 In Contacts touch Groups choose a group and touch Add members at the bottom of the screen to add the contact ...

Page 22: ...HUAWEI ALE L21 L02 L23 Smartphone FAQs Applicable Outside China 1 Basics Issue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 14 ...

Page 23: ...a text message Create a text message and touch the text field to bring up the onscreen keyboard The default input method is Huawei Swype Swipe down on the screen to open the status bar touch and select an input method 1 8 2 How do I lock a text message in a conversation How do I delete one or more conversions and text messages In Messaging touch a conversation to display all messages in the conver...

Page 24: ...ch and hold the text message choose Forward enter a recipient and send the message To send a text message to multiple recipients Create a text message touch select the desired recipients and touch in the upper right corner You can send a text message to up to 100 recipients at a time 1 8 4 How many Chinese and English characters can be contained in a text message A long message can contain up to 1...

Page 25: ...Applicable Outside China 1 Basics Issue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 17 How many text or multimedia messages can be saved to your phone depends on your phone s available storage space ...

Page 26: ...yed option menu Choose Advanced SMS center number enter the SMS center number and touch in the upper right corner 1 9 Calls 1 9 1 Can I record a call Where is the recording saved You phone does not support call recording 1 9 2 How do I switch between calls or merge two calls to have a conference call If you are taking two calls simultaneously on your phone you have the options shown in the followi...

Page 27: ...a dual card single pass mobile phone So when one card is being used for a call and the other receives a call a voice notification will be displayed telling the calling party that your phone cannot be reached for the moment 1 10 Multimedia messaging 1 10 1 How do I send a multimedia message 1 On the home screen touch In Messaging touch 2 Enter the recipient and write the message 3 Touch on the left...

Page 28: ... your account balance is insufficient Solution Top up your account and try again Scenario Your phone is running out of available storage space Cause You may not be able to send a multimedia message when your phone is running out of available storage space Solution Free up your phone s storage space and make sure the available storage space is at least 300 KB 1 10 3 Is there any restriction on the ...

Page 29: ... files in a playlist are played in a random order and stopped when all the files have been played Repeat list All audio files in a playlist are played in sequence and played in sequence again when all the files have been played Repeat current song The current audio file is played repeatedly 1 11 4 How do I play songs in the background exit Music and view the lyrics when a song is playing 1 To play...

Page 30: ...videos When the save location is your phone s internal storage you can touch Files Local Internal storage DCIM Camera to view your photos and videos 1 12 4 How do I edit a photo or video or add a photo frame To edit a photo In gallery touch a photo to view it Touch the edit icon below the photo and then you can rotate or cut the photo You cannot edit videos You cannot add photo frames 1 12 5 Does ...

Page 31: ...pports the following audiovisual encoding formats and file formats Video encoding MPEG 4 H 263 and H 264 Audio encoding AAC AMR NB ACC and MIDI File formats 3GP and MPEG 4 The network connection is unstable Your phone does not have sufficient storage 1 13 4 What might cause poor quality of online streaming media played on my phone The source streaming media is of poor quality The network connectio...

Page 32: ...14 2 Can I connect my phone to a Bluetooth USB keyboard or mouse No 1 14 3 What files can be transmitted using Bluetooth Photos audio clips videos web pages and contacts can be transmitted using Bluetooth 1 14 4 How do I send a file using Bluetooth To share a file go to Gallery touch and hold the file On the displayed option menu touch Share then Bluetooth to send the file To share a web page open...

Page 33: ...Copyright Huawei Technologies Co Ltd 25 To share a contact go to Contacts and touch From the displayed option menu choose Import Export Then touch Share contacts Bluetooth 1 14 5 Why can t my phone be discovered by other Bluetooth devices Bluetooth has been turned off on your phone Solution 1 Go to Settings and turn on Bluetooth ...

Page 34: ...01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 26 Solution 2 Turn on Bluetooth from the notification panel Bluetooth is turned on but your phone is not set to be visible to other devices Solution Go to Settings and touch Bluetooth Visibility ...

Page 35: ...rts these profiles but fails to be paired with see the following solutions Your phone cannot detect other phones Solution Check that your phone has Bluetooth turned on and is set to be visible Your phone cannot detect a Bluetooth headset Solution Check that the headset is set to be visible For details about how to configure the headset see the headset s user guide Your phone cannot send files to a...

Page 36: ... my phone support Google Maps Yes 1 15 3 What navigation application does my phone come with Your phone comes with Google Maps 1 15 4 What can I do if the navigation application experiences data loss If the navigation data is lost enable mobile data or connect your phone to a Wi Fi network to redownload it If the authorization file or activation code is lost call the customer service hotline of th...

Page 37: ...r video chats Your phone does not support video calls but it comes with a front camera and you can install third party applications for video chats 1 19 How do I take a screenshot When the screen is not locked simultaneously press the power and volume down buttons for 2 seconds to take a screenshot 1 20 Does my phone support flash playback If not can I install a third party flash player for flash ...

Page 38: ...as well as to start or stop playing music It can also be used to adjust the volume 1 22 Preinstalled applications and versions Preinstalled Applications xlsx 1 23 microSD card compatibility test No Manufacturer Capacity Speed Class microSD Card Protocol Standard 1 Lexar 64 GB Class 10 SD 2 0 2 Samsung 64 GB Class 10 SD 2 0 3 Sony 64 GB class 10 SD 2 0 4 Transcend 64 GB class 10 SD 2 0 5 Toshiba 64...

Page 39: ...I ALE L21 L02 L23 Smartphone FAQs Applicable Outside China 1 Basics Issue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 31 1 24 Basic functions Phone Parameters xlsx ...

Page 40: ...on settings 2 1 Email 2 1 1 How do I configure email settings Adding an email account On the home screen touch Email Account setup An email account can be configured automatically or manually Manual setup 1 On the Account setup screen enter your email account name and password 2 Touch Manual setup to display the following screen 3 Touch POP3 to configure the incoming server settings ...

Page 41: ...L02 L23 Smartphone FAQs Applicable Outside China 2 Common settings Issue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 33 4 Touch Next to configure the outgoing server settings ...

Page 42: ...FAQs Applicable Outside China 2 Common settings Issue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 34 5 Touch Next and configure the email receiving settings such as the inbox checking frequency ...

Page 43: ...de China 2 Common settings Issue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 35 6 Touch Next to name the account and enter your name Touch Done to log in to your email and then access the inbox of the email account ...

Page 44: ... the inbox checking frequency 3 Touch Next to name the account and enter your name 4 Touch Done to log in to your email and then access the inbox of the email account For details about email account settings contact your email service provider Sending an email On the Inbox screen touch the write email icon in the lower left corner enter the recipient subject and email content and touch the icon in...

Page 45: ...acts and calendar events To synchronize contacts you must log in to at least one Exchange account On the Account setup screen touch Exchange Get the email server s settings from your email service provider s website configure the settings on your phone and log in to your Exchange account Go to Settings and select the account that you want to synchronize Set the synchronization cycle to Automatic p...

Page 46: ...logies Co Ltd 38 2 Turn on Wi Fi to search for Wi Fi networks in range If Wi Fi is turned on your phone automatically searches for available Wi Fi networks Touch the desired network In the displayed dialog box enter the password for the Wi Fi network and touch Connect When the connection is set up you will be able to use the Wi Fi network to access the Internet ...

Page 47: ...operly and try again A domain name service DNS problem occurred For example if you cannot open web pages but can access App Center the DNS is not working properly In this case on the screen where a static IP address can be set modify DNS settings The websites that the Wi Fi hotspot can access are restricted In this case your phone cannot be used to browse web pages at those websites 2 2 4 I have t...

Page 48: ... as follows Touch Settings Wireless networks Wi Fi Then touch Advanced settings Keep Wi Fi on during sleep and select Always Note By default Always is selected for Keep Wi Fi on during sleep If the settings are modified your phone disconnects from the Wi Fi network when its screen turns off The following describes the three options of Keep Wi Fi on during sleep Always Never disconnect a Wi Fi conn...

Page 49: ...nd Confidential Copyright Huawei Technologies Co Ltd 41 After a device connects to your phone over Wi Fi you can access the Internet from that device using your phone s mobile data connection To set the hotspot name and encryption mode choose Settings Wireless networks More Tethering portable hotspot Portable Wi Fi hotspot ...

Page 50: ...ect my phone to a Wi Fi hotspot with a static IP address to access the Internet Touch Settings Wireless networks Wi Fi On the Wi Fi screen touch a hotspot In the displayed dialog box select Modify network then Show advanced options Touch IP settings and select Static Enter the IP address mostly 192 168 1 xxx gateway address mostly 192 168 1 1 network prefix length 24 and domain name DNS address ...

Page 51: ... On a computer use HiSuite to install the USB driver for your phone Right click My Computer and choose Manage Note When using USB tethering your phone s mobile data connection must be turned on Otherwise the phone cannot provide Internet access for computers If the computer provides a wireless network adapter you can turn on Portable Wi Fi hotspot under Settings Wireless networks More Tethering po...

Page 52: ...a contact group No 2 6 5 How do I disable touch sounds Go to Settings Touch Sound and turn off Touch sounds 2 7 Languages and keyboards 2 7 1 How do I change the system language Your phone supports 47 languages such as simplified Chinese traditional Chinese Taiwan traditional Chinese Hong Kong Japanese and English On the home screen touch Settings On the All screen touch Language input Under Syste...

Page 53: ...n keypress 2 8 Internet access 2 8 1 How do I set a SIM card as the primary SIM card and the other as the secondary one By default SIM card 1 is the primary card and SIM card 2 is the secondary card You can set the primary and secondary cards yourself 2 8 2 How do I clear my browser s cache and browsing history Open your browser and touch Menu From the displayed option menu choose Settings Touch P...

Page 54: ...mepage 2 8 8 How do I save a web page Open a web page and touch Menu From the displayed option menu choose Save page 2 8 9 What can I do if my phone fails to access the Internet Insert a SIM card into your phone The phone then automatically configures APN settings To view the APN settings go to Settings Wireless networks More Mobile networks Access Point Names If the parameter settings are incorre...

Page 55: ...ictions on the data service The ALE L21 supports dual SIM cards When SIM card 1 is inserted you can only use the data services on SIM card 1 When SIM card 1 is not inserted or is deactivated you can use the data services on SIM card 2 Go to Settings SIM management Default data In the displayed dialog box you can choose to use the data services on SIM card 1 or 2 2 8 13 How do I configure the VPN p...

Page 56: ...M card dialog enter a PIN When you power on your phone or press the power button to turn on the screen the unlock screen is displayed by default You can then enter the PIN to unlock the screen 2 9 2 How do I set a screen unlock pattern 1 Touch Settings Security Screen lock Pattern 2 On the Draw an unlock pattern screen swipe your finger across the screen to connect four or more dots together in a ...

Page 57: ...mail account 2 9 4 How do I lock and unlock the screen To lock the screen press the power button To unlock the screen press the power button to turn on the screen and use a screen unlock method such as entering the PIN or drawing the unlock pattern 2 9 5 Why doesn t my phone screen turn off after I cover my palm on it N A 2 10 Alarm 2 10 1 How do I add or remove an alarm On the home screen go to C...

Page 58: ...lation location for applications Yes On the home screen go to Settings Touch All Storage Default location Then select a default storage location The installation location for Android applications is determined by android installLocation attribute of the application It does not change with the default installation location 2 11 4 How do I install manage and uninstall applications Installing applica...

Page 59: ...Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 51 Managing applications On the home screen go to Settings Touch Manage apps All On the All tab where all applications installed on your phone are listed touch an application to perform desired operations Uninstalling applications ...

Page 60: ...icient If this happens uninstall some applications that you no longer use or delete some files from Files The application may not be compatible with your phone system version Your phone is running Android 4 4 2 11 6 Does my phone support photo shooting using remote control If yes how do I download and install the application that supports such a function No your phone does not support photo shooti...

Page 61: ...n these applications run which is normal 2 12 2 Does my phone support online banking transactions Yes but only if you have downloaded the client for your online bank 2 13 Backup and restoration 2 13 1 How do I back up and restore contacts Backup On the home screen touch Tools Backup In the upper section of the screen touch New backup Select Contacts and touch Back up If your phone has an external ...

Page 62: ...roups Yes 2 13 3 What data can be backed up on my phone You can back up your contacts messages calendar events and applications 2 13 4 What data can be restored on my phone You can restore your contacts messages calendar events and applications 2 13 5 Does my phone support cloud services No 2 13 6 Does my phone support cloud backup and restoration No 2 14 Manage apps 2 14 1 What can Manage apps do...

Page 63: ...n Manage apps 2 14 3 What does the Manage apps screen look like In the upper part you can switch between the following four tabs All Running On SD card and Downloaded In the middle part you can see a list of applications In the lower part you can see Default app settings and Menu 2 14 4 How do I manage a specific application using Manage apps In the upper part you can switch to the desired tab app...

Page 64: ...ue 01 2015 03 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 56 Touch an application on the displayed screen you can perform operations on the application including Force stop Disable Clear data and Clear cache 2 15 Does my phone come with Security Guard No ...

Page 65: ...nterval To set the current location and resident city touch the home screen weather button at the bottom of the same screen 2 18 What are the developer options To view the developer options touch Settings About phone and touch the build number seven times in rapid succession 1 USB debugging Enable USB debug mode that allows the operator to use the adb command to debug the phone 2 Stay awake The sc...

Page 66: ...nto your phone you can use your phone as a USB flash drive and transfer files between your microSD card and computer Photos PTP In this mode you can transfer images between your phone and a computer that supports PTP Note When your phone is connected to a Mac in MTP mode you can manage files on your phone but the dial up connection function on the Mac is currently unavailable 2 21 How do I free up...

Page 67: ...d hold the power button and choose Airplane mode from the displayed option menu 2 25 How do I restore my phone to its factory settings 1 On the home screen go to Settings Under Privacy security touch Backup reset On the displayed screen touch Factory data reset under Personal data 2 Touch Reset phone 2 26 How does my phone enter or exit safe mode To enable safe mode When your phone is being powere...

Page 68: ...to a USB cable or a charger Steady red The battery level is low Steady orange The battery level is medium Steady green The battery level is higher than 90 2 32 Can I use other chargers than the provided one to charge my phone Yes Your phone has a charging protection circuit Nevertheless it is recommended that you use the charger provided with your phone because non standard chargers may generate e...

Page 69: ...eep Lower the screen brightness under Settings Display Brightness Turn off Wi Fi and Bluetooth when you do not need to use them under Settings Wireless networks Wi Fi or Bluetooth Turn off data synchronization by turning off Accounts sync for your account under Settings Accounts Turn off the mobile network by disabling Mobile data always on under Settings More Mobile networks Turn off GPS by disab...

Page 70: ...screen go to Settings Under Apps touch Manage apps On the Running tab touch the application you want to close and touch Force stop Uninstall unwanted applications to free up your phone s storage space When available storage is insufficient the phone runs slowly If the CPU usage is high and multiple background processes are running restart your phone to close unwanted processes and applications 3 8...

Page 71: ...e provided Connect your phone to a computer On the computer run adb shell If is displayed the phone has not been rooted If is displayed the phone has been rooted 3 13 Can I remove the battery Will configuring my phone to automatically set the date and time generate data traffic If your phone obtains the date and time from your operator s network when it powers on and registers with the network it ...

Page 72: ...ne support mobile TV No 3 17 Can I browse or edit Word Excel PowerPoint and PDF files on my phone Yes 3 18 What is the default installation location for applications Can I change this location The default installation location for applications is your phone s internal storage space and that location cannot be changed 3 19 Does my phone support App2SD How do I move an installed application to the m...

Page 73: ...em applications files and databases which takes up about 5 GB and is hidden from users The ROM space available to users is 10 38 GB You can use this 10 38 GB space to store any types of files ROM partitions a phone ROM is similar to a hard disk on a computer 16 GB Partition Size Description Query method Boot and operating system data backup partition About 500 MB This partition stores the boot and...

Page 74: ...cludes Space occupied by file partition tables Space occupied by log partition Space occupied by flag tables of flash material bad blocks Space occupied by firmware Space lost due to formatting Cannot be queried Total 16 GB These partitions are for your reference only Partition sizes vary according to the product customized version RAM partitions a phone RAM is similar to the RAM of a computer 2 G...

Page 75: ...ouch Phone storage to check the total and available space in the phone storage Touch SD card to check the total and available space in your microSD card 3 22 My phone can stand by normally but the screen cannot be turned on What can I do Press and hold the power button for less than 30s until your phone vibrates or displays a low battery level icon If you press and hold the power button for more t...

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