19
10
FAQs
What Can I Do If I Cannot Open the Web Management Page?
1.
Open Internet Explorer. Choose
Tools
>
Internet Options
>
Connections
>
LAN settings
,
and ensure that all check boxes are deselected.
2.
Check that the computer IP address is 192.168.1.*. (* is any integer from 2 to 254.)
3.
Check that the cables are securely connected to the HG659 and that the LAN port's indicator
is on.
4.
Ensure that the user name and password are correct.
If the problem persists, restore the HG659 to its default settings.
What Can I Do If the HG659 Cannot Access the Internet through a
Wireless Network Adapter Sometimes or If the WLAN Connection Is
Unsteady?
This is probably because the HG659 has its cables connected loosely, is placed too close to electronic
appliances with intensive interference, or is too far from the computer. Verify that:
1.
The power and telephone cables are correctly connected to the HG659.
2.
Your computer and the HG659 are far from electric appliances that generate strong
magnetic or electric fields, such as microwave ovens, refrigerators, and cordless telephones.
3.
The HG659 is in an open area, and there are no obstacles, such as concrete or wooden
walls, between the HG659 and computer.
4.
The HG659 is close to the computer.
5.
The angle between the HG659 and computer is appropriate.
Do not use the HG659 during thunderstorms, as the signal strength may be unsteady and the
HG659 itself may be damaged due to lightning strikes.
What can I do if I cannot access the Internet?
1.
Check that the
Power
indicator on the HG659 is steady on. If the
Power
indicator is off,
perform further checks as follows:
a) Check that the HG659 is turned on.
b) Check that electricity comes from the socket and that the power input from the socket
meets the requirements described on the label of the HG659's power adapter. If the
voltage is unstable, for example, if the voltage is too high or too low, do not use the
HG659. Wait until the voltage recovers, and then use the HG659.
c) Check that the HG659 is securely connected to the socket using its power adapter.
If the
Power
indicator is still off, contact an authorized maintenance center.
2.
After powering on the HG659, wait for about 3 minutes. Then check whether the
ADSL
indicator turns steady on.