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HUAWEI Android Smartphone
H891L FAQs

4 Network and data transmission

Issue 01 (2015-03-11)

Huawei Proprietary and Confidential

Copyright © Huawei Technologies Co., Ltd.

15

4

Network and data transmission

4.1 What can I do if I can't access the Internet after my data
service is turned on?



Make sure your SIM card is properly inserted. For details, see the Quick Start Guide
that comes with your phone.



Make sure you have subscribed to a data plan for your SIM card. For details, contact
your service provider.



Make sure your SIM card has sufficient balance. Your service provider may stop
providing Internet access to SIM cards that have a negative balance.



Go to the

Settings

screen and touch “

Airplane mode

” switch, Turn on the airplane

mode and then turn off the airplane mode.



Reboot your phone.

Long touch the power key, then touch the “

Restart

” menu.

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Summary of Contents for G620-A2

Page 1: ...HUAWEI Android Smartphone V100R001 G620 A2 FAQs Issue 01 Date 2015 03 20 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ...rt of the products services and features described in this document may not be within the purchase scope or the usage scope Unless otherwise specified in the contract all statements information and recommendations in this document are provided AS IS without warranties guarantees or representations of any kind either express or implied The information in this document is subject to change without n...

Page 3: ...uawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd ii About This Document This document applies to the HUAWEI G620 A2 smartphones It is intended for end users and service representatives of the HUAWEI G620 A2 Change History Version Date Author Description 01 ...

Page 4: ...7 3 1 Will my phone become permanently locked if I have drawn an incorrect unlock pattern for a number of consecutive times 7 3 2 What can I do if there is no network service after the phone has been powered up 7 3 3 What can I do if my phone runs slowly 7 3 4 How do I exit safe mode 9 3 5 How do I disable power intensive notification 9 3 6 How do I disable TalkBack Or my phone will sound when cli...

Page 5: ... applications close unexpectedly 29 5 6 How do I close background applications 30 5 7 Is there any restriction on the email attachment size 30 6 Calls and contacts 31 6 1 How can I use the TTY function on my phone 31 6 2 How can I enable TTY mode on my phone 31 6 3 How do I delete call records 31 6 4 What can I do if my ringtone automatically restores to the default one after I change it 32 6 5 Ca...

Page 6: ...card as my ringtone and I removed the microSD card Does the phone still use the file as my ringtone 51 8 12 How do I play audio files in the background and exit Music 51 9 Storage and file management 52 9 1 Why is my phone s actual available storage less than the advertised storage 52 9 2 What can I do if my phone does not have sufficient storage 52 9 3 Where are my files saved by default 54 9 4 H...

Page 7: ...Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 1 1 Hardware and installation 1 1 What can I do if my phone runs out of power quickly Turn on power saving mode Go to Settings touch Power saving and select a power saving mode or close power intensive applications ...

Page 8: ...mes 100 your phone is fully charged 1 3 What can I do if my phone fails to be charged If the battery power is completely used up Connect your phone to the charger and wait for 5 minutes If the battery power is not completely used up Use the original charger provided with your phone If the charging failure occurs when you use the original charger replace the USB cable or power socket or restart you...

Page 9: ...d Smartphone H891L FAQs 1 Hardware and installation Issue 01 2015 03 11 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 3 The figures are for your reference only The actual screens may vary ...

Page 10: ... proximity sensor is moved away Do not block the area around the earpiece with the phone cover or other objects If this happens when a third party application is running The application may not be compatible with your phone Uninstall the application in question If the problem persists back up important data and restore your phone to its factory settings If this happens when you are running multipl...

Page 11: ...ion check whether the application is tilt sensor based Your phone s tilt sensor may fail to work if certain system files are deleted Back up important data and restore your phone to its factory settings or update your phone 2 3 How can I set the status bar not to display the remaining battery percentage Go to Settings touch Battery and clear the Remaining battery percentage check box The figures a...

Page 12: ...pyright Huawei Technologies Co Ltd 6 The figures are for your reference only The actual screens may vary 2 5 How can I change the system font size Go to the Settings screen and touch Display Font size Choose a font size from the displayed option menu The figures are for your reference only The actual screens may vary ...

Page 13: ... SIM card is properly placed in your phone Remove the rear cover away to check whether the SIM card is properly seated in the SIM card slot If not install the SIM card properly 2 Check whether airplane mode is on If airplane mode is on an airplane icon will be shown in the status bar in the upper right corner of your phone Press and hold the power button and touch Airplane mode to toggle it off 3 ...

Page 14: ...y and Confidential Copyright Huawei Technologies Co Ltd 8 On the Phone Manager screen touch Phone accelerator and follow the onscreen instructions to close applications not in use On the Phone Manager screen touch Storage cleaner Smart scan and follow the onscreen instructions to clean your phone storage ...

Page 15: ...e actual screens may vary 3 4 How do I exit safe mode To exit safe mode restart your phone Your phone enters safe mode if you press and hold the volume down key until the phone powers on during its startup 3 5 How do I disable power intensive notification Go to Settings and touch Power saving Touch and choose Settings from the option menu On the displayed Settings screen turn off Power intensive p...

Page 16: ...icking on the screen how should I do TalkBack is a screen reader service on Android devices for blind and vision impaired users After you enable TalkBack sliding requires two fingers touching an item selects the item and double touching an item enables your phone to perform the corresponding operation If you want to turn off TalkBack there are two kinds of methods Method I 1 Turn on the screen by ...

Page 17: ...right Huawei Technologies Co Ltd 11 Method II 1 Press the power button to turn on the screen Slide on the screen using single fingers to unlock the screen 2 Use two fingers to swipe from top to bottom to open the notification panel 3 Touch and then double touch 4 On the Settings screen touch and then double touch Accessibility ...

Page 18: ...stem settings and update Issue 01 2015 03 11 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 12 5 Touch and then double touch TalkBack 6 Touch and then double touch the TalkBack switch 7 Touch and then double touch OK ...

Page 19: ...s Restoring your phone to the factory settings erases all your personal data from the phone storage including information about your email accounts system and application settings and installed applications 3 8 How do I update my phone WARNING Back up important data such as your contacts messages and call log before the update Before the update make sure your phone has Internet access Go to Settin...

Page 20: ... Smartphone H891L FAQs 3 System settings and update Issue 01 2015 03 11 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 14 The figures are for your reference only The actual screens may vary ...

Page 21: ...y inserted For details see the Quick Start Guide that comes with your phone Make sure you have subscribed to a data plan for your SIM card For details contact your service provider Make sure your SIM card has sufficient balance Your service provider may stop providing Internet access to SIM cards that have a negative balance Go to the Settings screen and touch Airplane mode switch Turn on the airp...

Page 22: ...eck whether you have set a limit for data usage If so you will not be able to use data services when the limit is met To remove the limit or set a larger value go to the Settings screen and touch More Data usage Restore the APN settings to their default values Go to the Settings screen touch Mobile networks Access Point Names touch Reset to default and then try again ...

Page 23: ...For details see the Quick Start Guide that comes with your phone Make sure you have subscribed to MMS service for your SIM card For details contact your service provider Make sure your SIM card has sufficient balance Your service provider may stop providing MMS service to SIM cards that have a negative balance Manual select the APN Go to the Settings screen touch Mobile networks Access Point Names...

Page 24: ...e Internet When you surf the Internet set your phone to block images on web pages On the Browser screen touch Settings Bandwidth management and deselect the Load images check box Prevent applications from accessing the Internet using your mobile data connection Go to the Settings screen touch Networked apps and touch the button next to an application If background data synchronization is not neede...

Page 25: ...res are for your reference only The actual screens may vary 4 5 Can I surf the Internet during a call You can surf the Internet when you are making a call over a 3G or 4G network You cannot surf the Internet when you are making a call over a 2G network 4 6 How can I access the Internet via a Wi Fi network If a Wi Fi network is available your phone uses the Wi Fi network to access the Internet When...

Page 26: ... Internet without a password The figures are for your reference only The actual screens may vary 4 7 What can I do if I can t connect to a Wi Fi hotspot If the Wi Fi hotspot is encrypted make sure the password you entered is correct Note that the password is case sensitive Check whether the Wi Fi hotspot name or password has changed If so obtain the new information and try again Make sure you are ...

Page 27: ...e Show advanced options check box Under IP settings touch the drop down list box and choose Static Then enter an IP address and domain name Enter the password and touch Connect For an open Wi Fi hotspot on the Wi Fi settings screen touch and hold the hotspot From the displayed option menu choose Modify network In the displayed dialog box select the Show advanced options check box Under IP settings...

Page 28: ... of the Wi Fi hotspot Go to the Wi Fi settings screen touch Advanced and touch Keep Wi Fi on during sleep From the displayed option menu choose Always If the problem persists restart Wi Fi on your phone or restart the Wi Fi hotspot device The figures are for your reference only The actual screens may vary 4 9 I have turned on my phone s Wi Fi but it cannot detect Wi Fi signals from a wireless rout...

Page 29: ... phone uses the Wi Fi network to access the Internet The icon in the notification panel indicates that your phone is connected to a Wi Fi network The figures are for your reference only The actual screens may vary 4 11 My phone is connected to both a Wi Fi network and a 3G network How do I know which network I am using for data services Once connected to a Wi Fi network your phone uses the Wi Fi n...

Page 30: ... 4 12 How do I clear my browser s cache and web history Launch your browser open a web page touch Settings Privacy security and touch Clear cache and Clear history The figures are for your reference only The actual screens may vary 4 13 What can I do if my phone cannot be detected by other Bluetooth devices Your phone may not be set to visible On the Bluetooth settings screen touch your phone s Bl...

Page 31: ...may vary 4 14 Why can t I transfer files to another Bluetooth device that I ve already paired with The distance between your phone and the other Bluetooth device is over 10 meters The other Bluetooth device did not respond to your file transfer request in time The other Bluetooth device does not support the format of the file you are trying to send 4 15 Can I connect my phone to a computer and acc...

Page 32: ...es Co Ltd 26 If you have inserted a microSD card into your phone use a USB cable to connect your phone to the computer in USB flash drive mode The computer will identify the microSD card as a USB storage device and you ll be able to transmit files between the microSD card and computer The figures are for your reference only The actual screens may vary ...

Page 33: ...uch and hold the application you want to uninstall drag it to the trash can icon and follow the onscreen instructions to uninstall it System applications cannot be uninstalled The figures are for your reference only The actual screens may vary 5 2 How do I download third party applications A rich selection of applications is available from a variety of sources You can Download applications from Go...

Page 34: ...reen touch Security select the Unknown sources check box and touch OK Then reinstall the application The third party application may not be compatible with your phone The figures are for your reference only The actual screens may vary 5 4 How do I install on or move applications to the microSD card By default third party applications are installed to your phone s internal storage The default insta...

Page 35: ...can I do if applications close unexpectedly Your phone storage may be insufficient To free up your phone storage space Go to the Phone Manager screen touch Storage cleaner and follow the onscreen instructions to free up your phone memory Some third party applications may not be compatible with your phone You can try replacing them with similar applications The figures are for your reference only T...

Page 36: ...ow do I close background applications On the Phone Manager screen touch Phone accelerator and follow the onscreen instructions to close applications not in use The figures are for your reference only The actual screens may vary 5 7 Is there any restriction on the email attachment size The total size of attachments in a single email must not exceed 5 MB ...

Page 37: ...ode 2 Select an option from the following TTY Off to disable the TTY function that is to listen to the other party using the earpiece and to transmit your voice to the other party using the microphone TTY Full to send and receive typed messages during a call TTY HCO only to send typed messages during a call that is to listen to the other party using the earpiece of your phone and to transmit your ...

Page 38: ...d in a microSD card the ringtone will restore to the default one when you connect your phone to a computer in USB storage mode Disconnect your phone from the computer or move the ringtone file to your phone storage If your phone supports external microSD cards and the ringtone file you set is saved in a microSD card check whether you have uninstalled the microSD card If so install the microSD card...

Page 39: ...rt contacts in your phone to the internal storage as a vcf file 2 Go to File Manager then the root directory of your phone storage and send the vcf file to another phone 3 Touch the vcf file on the other phone to import the contacts If your phone supports external microSD cards and you have inserted one into your phone select SD card under Settings Storage Default storage location to export contac...

Page 40: ...ot directory of the microSD card and touch the exported vcf file to import the contacts NOTE Compatibility problems may occur with vcf files created on different mobile phones and certain contact information may be lost after contacts are imported TIP You can also use the Bluetooth function to share and import contacts The figures are for your reference only The actual screens may vary ...

Page 41: ... the Contacts screen touch Import contacts Storage Select the account you want to import and then select the saved vcf file from which you want to recover contacts If there are contacts in your phone Touch Contacts On the Contacts screen touch From the displayed option menu choose Import Export Import from storage Select the account you want to import and then select the saved vcf file from which ...

Page 42: ...ze your contacts list The figures are for your reference only The actual screens may vary 6 10 How can I synchronize Google Calendar between my phone and Microsoft Outlook via Google Calendar Sync Before synchronizing Google Calendar between your phone and Microsoft Outlook via Google Calendar Sync ensure that you have created a Google account Select Calendar When the calendar is displayed touch O...

Page 43: ...unt settings select 2 way set the synchronization interval and then save the settings Any change in calendar entries will be synchronized to Microsoft Outlook Gmail and your phone For example after you add a calendar entry to your phone this entry will be synchronized to Gmail When you launch Microsoft Outlook on your computer this entry will also be synchronized to Microsoft Outlook via Google Ca...

Page 44: ...e for a contact go to the contact details screen touch Phone ringtone On the Select ringtone screen select a ringtone and touch APPLY The figures are for your reference only The actual screens may vary 6 12 How do I assign a photo to a contact You can only assign photos to contacts saved in your phone storage From the contact details screen Touch next to the contact name From the displayed option ...

Page 45: ...ue 01 2015 03 11 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 39 From Gallery or File Manager Open a photo Touch Set as Contact photo select a contact and follow the onscreen instructions to adjust the photo When you are done touch OK ...

Page 46: ...my phone can t display contacts saved in the SIM card On the Contacts screen touch Contacts to display and turn on Show SIM contacts If you just inserted the SIM card into your phone it may take a while for the phone to load the contacts Please wait patiently The figures are for your reference only The actual screens may vary 6 14 How do I switch between multiple ongoing calls When you have multip...

Page 47: ...roid Smartphone H891L FAQs 6 Calls and contacts Issue 01 2015 03 11 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 41 The figures are for your reference only The actual screens may vary ...

Page 48: ... Wait for a while and try again Make sure the recipient s phone number is correct Multimedia messages cannot be sent or received if your data service is disabled Make sure your data service is enabled Attachments larger than 1 024 KB can t be sent through multimedia message Try splitting your attachment into multiple multimedia messages or sending it in other ways If the problem persists check whe...

Page 49: ...pressed before being attached to the message as a result of which the image resolution will decrease Videos or audio clips larger than 1 024 KB can t be sent through multimedia messaging 7 3 How do I preview new messages on the notification panel On the Messaging screen touch Settings and select the Message preview check box The figures are for your reference only The actual screens may vary 7 4 H...

Page 50: ...6 Can I restore deleted messages No 7 7 How can I switch the input method 1 On the text editing screen drag the status bar down to display the notification panel 2 Touch Choose input method 3 Select an input method The figures are for your reference only The actual screens may vary 7 8 Why can t I use an input method that I have installed on my phone After installing an input method touch Language...

Page 51: ...oid Smartphone H891L FAQs 7 Messaging and texting Issue 01 2015 03 11 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 45 The figures are for your reference only The actual screens may vary ...

Page 52: ... 1 How do I disable the shutter sound On the viewfinder touch Others and select Mute When you phone is set to silence or vibration mode the shutter sound is automatically disabled The figures are for your reference only The actual screens may vary 8 2 Can I change the default save path for photos and videos No Your photos and videos are saved to the DCIM Camera folder in File Manager ...

Page 53: ...the flash mode to mandatory The flash will always turn on when you are taking a photo or shooting a video If the flash mode is set to auto the camera will turn on or off the flash based on the ambient light If you want to turn on the flash in a bright environment enable mandatory flash mode If the flash can t turn on in mandatory mode check whether your phone has sufficient power Your phone automa...

Page 54: ...he file and try opening it again The file may be copyright protected Obtain a non copyright protected version of the file The battery level may be low Connect your phone to a charger and try again Unknown error may have occurred Restart the applications in question or your phone 8 6 What can I do if my phone can t play online music or videos Follow the onscreen instructions to install the Adobe Fl...

Page 55: ...videos The Wi Fi network connection may be unstable If you are connected to a Wi Fi network check whether you are within the coverage of the Wi Fi hotspot device or contact your Wi Fi service provider The mobile data reception may be poor If you are using a mobile data connection move your phone to a place with good reception and try again Your phone may not have sufficient storage Go to the Phone...

Page 56: ...MR 8 9 What can I do if my phone s music playback volume is small During music playback press the volume up button to increase the volume Make sure the speaker is not blocked by the phone protective cover or other objects Play a ringtone Huawei Tune in the ringtone list is recommended with high volume to check whether the problem resides in the music file If the problem persists contact Huawei tec...

Page 57: ...ngtone and I removed the microSD card Does the phone still use the file as my ringtone No The ringtone for incoming calls changes to the default ringtone 8 12 How do I play audio files in the background and exit Music To play audio files in the background touch Play Music play an audio file and touch the Back or Home key To exit Play Music pause the currently playing audio file and touch the Back ...

Page 58: ...ment 9 1 Why is my phone s actual available storage less than the advertised storage System and background applications will take up a certain portion of your total storage 9 2 What can I do if my phone does not have sufficient storage If your phone supports external microSD cards and you have inserted one into your phone move your photos songs videos and other files to the microSD card ...

Page 59: ...ietary and Confidential Copyright Huawei Technologies Co Ltd 53 Clean your phone storage Go to the Phone Manager screen touch Storage cleaner and follow the onscreen instructions to clean your phone storage If the problem persists back up important data and restore your phone to its factory settings ...

Page 60: ...s are saved to the DCIM folder in File Manager Screenshots are saved to the Pictures folder in File Manager Recordings are saved to the Recordings folder in File Manager 9 4 How do I format the internal storage Go to the Settings screen touch Backup reset Factory data reset select the Erase internal storage check box and touch Reset phone The figures are for your reference only The actual screens ...

Page 61: ...supports microSD cards of 32 GB at most Make sure the microSD card is not damaged You can check whether a microSD card is damaged by connecting it to a computer through a card reader or inserting it to another phone If the problem persists back up important data and restore your phone to its factory settings or contact an authorized Huawei service center 9 7 What can I do if my data is lost after ...

Page 62: ...FAQs 9 Storage and file management Issue 01 2015 03 11 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 56 The figures are for your reference only The actual screens may vary 9 8 Can I restore deleted files No ...

Page 63: ... experiencing positioning failure Some navigation applications may need a network connection Connect to a Wi Fi network or turn on the data service and try again GPS satellite signals are weak indoors which may cause slow positioning or positioning failure Take your phone to an open area with good reception 10 3 What can I do if the positioning and navigation information displayed on my phone is i...

Page 64: ...oid Smartphone H891L FAQs 10 Location navigation Issue 01 2015 03 11 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 58 The figures are for your reference only The actual screens may vary ...

Page 65: ... in to your account You can set up your account manually or automatically Manual setup To set up your account manually 1 On the Account setup screen enter your email address and password and touch Manual setup 2 Select an account type 3 Configure the incoming and outgoing server settings and touch Next 4 Set the inbox checking frequency and touch Next 5 Enter the name you want people to see when t...

Page 66: ...e figures are for your reference only The actual screens may vary Automatic setup NOTE You can only set up your email account automatically for certain email service providers for which settings are preconfigured on your phone To set up your account automatically 1 On the Account setup screen enter your email address and password and touch Next ...

Page 67: ... On the Account settings screen set the inbox checking frequency and touch Next 3 Enter the name you want people to see when they receive your emails set your account name and then touch Done The figures are for your reference only The actual screens may vary 11 2 How do I remove an email account To remove an email account touch Email then choose Settings and touch the account you want to remove t...

Page 68: ...nt 1 On the Settings screen touch Add account Corporate 2 On the Add an Exchange account screen enter the required information about the Exchange account you want to add For details contact the server administrator 3 Touch Next The Account setup screen is displayed 4 Configure the synchronization settings for the account 5 Touch Next to finish configuring the account settings If emails do not sync...

Page 69: ...ietary and Confidential Copyright Huawei Technologies Co Ltd 63 The figures are for your reference only The actual screens may vary 11 4 How can I access Huawei s official website and forum Official website http consumer huawei com us Technical support email SupportUSA huawei com ...

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