l
Measures taken after the fault occurred and related results
l
Fault severity and deadline for rectifying the fault
G.1.2 Making Debugging Preparations
When you seek for technical support, Huawei technical engineers may help you to perform
some operations to further collect fault information or rectify the fault. Therefore, you need to
make certain preparations before seeking for technical support. Prepare the things that may be
used, such as the spare parts of each component, screwdrivers, screws, serial cables, and
network cables.
G.2 Getting Help from Huawei Support Website
This topic describes how to get help from http://support.huawei.com/enterprise.
Huawei provides timely and efficient technical support through the regional offices,
secondary technical support system, telephone technical support, remote technical support,
and onsite technical support.
The technical support system of Huawei includes:
l
Huawei headquarters technical support department
l
Regional office technical support centers
l
http://support.huawei.com/enterprise
l
Customer service center
NOTE
Alternatively, you can quickly locate a product document by entering a keyword in the
Search
text box
at the upper right corner at
http://support.huawei.com/enterprise
G.3 Contacting Huawei Technical Support
This topic describes how to contact Huawei technical support if a fault persists during
troubleshooting.
If a fault persists during troubleshooting, contact Huawei technical support by visiting
. Before you report the fault to Huawei engineers, collect the
following information:
l
Your company name and address
l
Name and telephone number of the contact
l
Time when the fault occurred
l
Detailed fault symptom
l
Device type, hardware model, and software version
l
Measures taken after the fault occurred and results
l
Fault severity and required rectification deadline
NOTE
The following describes the faults that may occur on the product. If a fault persists after you handle it
based on the recommended solution, contact the local office or Customer Service Center of Huawei for
technical support in time.
ES3000 V3 NVMe PCIe SSD
User Guide
G How to Get Help
Issue 20 (2019-02-27)
Copyright © Huawei Technologies Co., Ltd.
197