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Frequently Asked Questions (FAQ)
What can I do if the Wi-Fi device cannot access the Internet?
1.
Check and ensure that the Wi-Fi device is connected to the E5836 properly.
2.
Check the power status to ensure that the E5836 is powered on.
3.
Check the signal strength to ensure that the area is covered by the network.
4.
Check that the network mode is correct. For details about network modes, see Mobile
Network Settings on the management page.
5.
You must configure the correct peer-peer protocol (PPP) user name and PPP password
when you access the Internet through the E5836. Check whether the user name and
the password are correct, and see Profile Management on the management page for
details.
6.
If the DHCP server is disabled and the Wi-Fi device obtains the IP address dynamically,
the device cannot access the Internet either. In this case, you need to change the mode
to manually assign an IP address. See DHCP Settings on the management page.
7.
Check that the network adapter of your Wi-Fi device runs properly.
8.
If the problem still persists, please consult you service provider.
