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Huawei E3131s, Faq

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Huawei E3131s Data Card FAQ 

文

档

密

级

：内部公开

 

 

2012-8-31 

华为机密，未经许可不得扩散

 

第

8

页

, 

共

11

页

 

 

 

For this problem, you can solve it by switching the port which the device is using as 
following: 
1.

 

Open device-manager, right-click the conflict device, then choose properties. 

 

2.

 

Open the ports-setting in the property dialog-box, select advanced. 

Summary of Contents for E3131s

Page 1: ...firm that if there are 3G Modem 3G Application Interface and 3G PC UI Interface These devices show whether the E3131s Data Card has been identified Q The computer cannot find any new hardware when E3131s Data Card is connected to PC then what should I do A 1 Switch to another USB port 2 If you ve switched to another USB port but the computer still cannot find any new hardware please contact local ...

Page 2: ...u can find in the Drivers folder to map the modem a port Q When E3131s Data Card is connected to the computer the system identifies the virtual CD ROM and installs the dashboard and the computer finds new hardware but if you choose auto search drivers the computer cannot install the drivers What should I do ...

Page 3: ...so you can use the driverUninstall exe to uninstall the drivers and then use driversetup exe to install the drivers Q When I connect the E3735 Data Card with computer why the dashboard cannot start automatic A During the Windows XP and Windows 2000 Click the Start Run and enter the gpedit msc to open the Group policy Please check whether the Turn off Autoplay was disabled You can set the Turn off ...

Page 4: ...Huawei E3131s Data Card FAQ 文档密级 内部公开 2012 8 31 华为机密 未经许可不得扩散 第 4 页 共 11 页 ...

Page 5: ... but I cannot install the drivers What should I do A First you should go to the path system dir to find the INFCACHE 1 file If the INFCACHE 1 file is less than 6K that means the INFCACHE 1 file of Vista has been destroyed when you uninstalled E3131s Data Card dashboard To solve this problem Microsoft have released patch KB937187 You can also get help from the Local Service of Microsoft ...

Page 6: ...irtual E3131s Data Card CD ROM What should I do A For these questions maybe some other softwares or services are conflicting with E3131s Data Card To get the cause 1 Run the msconfig in the star menu to open System configuration Utility 2 Choose Services in System configuration Utility and then select Hide All Microsoft Services and Disable All At last choose apply and reboot system ...

Page 7: ...icting with it and then you can solve the problem by uninstalling that software 4 If you disable all services but the problem still exists please contact local operator or agent for helps Q When E3131s Data Card is connected to computer the system installs the dashboard but there are some port conflicts What should I do A Check ports in device manager that the data card was assigned a same port as...

Page 8: ...可不得扩散 第 8 页 共 11 页 For this problem you can solve it by switching the port which the device is using as following 1 Open device manager right click the conflict device then choose properties 2 Open the ports setting in the property dialog box select advanced ...

Page 9: ... 未经许可不得扩散 第 9 页 共 11 页 3 Then click pull down list to select another unused port and click OK Q How could I inquire the version of the dashboard and the firmware A 1 Open the dashboard select Help About Mobile Partner you can get the version of dashboard ...

Page 10: ...ei E3131s Data Card FAQ 文档密级 内部公开 2012 8 31 华为机密 未经许可不得扩散 第 10 页 共 11 页 2 Select Tools Diagnostics you can get the version of firmware and dashboard Q E3131s Data Card installs OK and customer SIM card has ...

Page 11: ...kground software Use the original dialup software from Windows and make a throughput comparison with the data card Modify the background software Q The data card of Hong Kong customer has no signal in Macao but the SIM card can search network in handset A The SIM card set the network to configure into the list of forbidden automatically When the SIM card can be configured after renovating the netw...

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