14
Problem
Possible Cause
Solution
Teleview Rating is
not enough
smart card is set too
low.
Rating.
Pop-up Tip: STB is
not in working
hours
The time is not on the
working hours of smart
card.
Please change the working
hours of the smart card.
STB automatically
enter the upgrade
interface When you
open STB.
The software of STB
has been damaged
Please contact the local service
provider.
The language of
television programs
is not the native
language
(multi-language
programs)
The language setting is
not the correct.
Press
LANG
to change the
language.
The video quality is
poor.
Signal loss by the cable. Install the antenna in a place
free of obstacles.
Keep the power and the antenna
cable for the satellite apart from
each other.
Check the signal level, and
adjust the antenna position if
the level is too low.
NOTE
The signal level may be
affected by weather
conditions.
Less channels in
scanning.
Cannot use the USB
storage device.
Incompatible or not
connect right.
Restart the STB.
Format the USB storage device
on the STB.
Cannot record
programs.
The USB storage device
is full.
Delete unnecessary programs
and make space for new
recording.
Check if recording is
conflicted with another
channel.
Stop the current recording or
wait until the recording is
finished.
