HUAWEI Ascend Mate2 Smart Phone
FAQ
2 System and update
Issue 01 (2014-05-19)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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2
System and update
2.1 What can I do if my phone can't properly power on?
If you are using the phone for the first time:
Charge your phone for about half an hour before powering it on.
When your phone powers on for the first time, the system needs to be initialized, which
may take a while. Please wait patiently.
If you just restored your phone to its factory settings or updated it:
Please wait patiently because the system needs to be initialized, which may take a while.
If the screen freezes, reinstall the battery and try again.
If the screen freezes, press the hold the power button for 10 seconds or more to forcibly
restart your phone.
If your phone powers off during normal use and can't power on again:
The battery level may be too low. Charge your phone for a while and try again.
If the problem persists:
Contact Huawei technical support or take your phone to an authorized Huawei service
center.
2.2 What can I do if my phone automatically powers off
or restarts?
Check whether the battery level is too low. If yes, charge your phone.
If not, the battery may not be properly connected to your phone.
Remove the battery, use cotton dipped in alcohol to wipe the contacts on the battery and
phone, reinstall the battery, and power on your phone again.
Press and hold the power button, and choose
Restart
from the displayed option menu.
If no option menu is displayed, press and hold the power button for 10 seconds or more
to restart your phone.
Some third-party applications may not be compatible with your phone.
Back up important data and restore your phone to its factory settings.
