Problem
Possible Cause
Solution
The records of the
local address book
cannot be exported.
The pop-up blocker is enabled
on Internet Explorer.
From the Internet Explorer menu
bar, choose
Tools
>
Pop-up
Blocker
>
Turn Off Pop-up
Blocker
to disable the pop-up
blocker.
If Firefox is used, choose
Tools
>
Options
. On the
General
tab, select
Show the Downloads window
when downloading a file
. On the
Privacy
tab, select
Accept cookies
from sites
. Then click
OK
to save
the settings.
Network
describes the troubleshooting methods for the problems arising on the network.
Table 11-7
Troubleshooting methods for the problems arising on the network
Problem
Possible Cause
Solution
You cannot telnet to
the terminal. A
message is
displayed, indicating
that the number of
connections to the
terminal has reached
the upper limit.
The number of connections to
the terminal has reached five.
Disconnect some of the Telnet
connections.
If the interval between two
connection attempts is less than
10 minutes, these two attempts
are considered as two separate
connections to the terminal.
For example, if multiple clients
telnet to the terminal, the
number of connections will
reach five. If a client has
connected to the terminal and if
an exception occurs on the
network, the client disconnects
from the terminal. After the
network is recovered (within
10 minutes), the Telnet
resources, however, may not be
released at that time.
If no data is transmitted on a Telnet
connection for 10 minutes, the
connection will be disconnected
automatically. Wait for 10 minutes
or more until inactive Telnet
connections get disconnected, and
then telnet to the terminal.
Video
describes the troubleshooting methods for the problems associated with video.
HUAWEI 9000 HD Video Terminal
Administrator Guide
11 Maintenance and Troubleshooting
Issue 09 (2012-09-03)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
162