background image

lp-219 Rev. 001 Rel. 000 Date 8.31.21

6

Buffer Tank

Ten (10) Year Limited Warranty

For Residential and Commercial Use

HTP warrants each buffer tank to be free from defects in materials 

and workmanship according to the following terms, conditions, 

and time periods. UNLESS OTHERWISE NOTED THESE WARRANTIES 

COMMENCE ON THE DATE OF INSTALLATION. 

This limited warranty 

is only available to the 

original consumer purchaser

 (hereinafter 

“Owner”) of the buffer tank, and is non-transferable.

COVERAGE

A. This warranty covers the buffer tank assembly ONLY. The buffer 

tank assembly consists of a stainless steel storage tank, insulation, 

and outer jacket.

B. Should a defect or malfunction result in a leakage of water from 

the buffer tank within the above-stated warranty periods due to 

defective material or workmanship, malfunction, or failure to comply 

with the above warranty, with such defect or malfunction having 

been verified by an authorized HTP representative, HTP will replace 

the defective or malfunctioning buffer tank with a replacement of 

the nearest comparable model available at the time of replacement. 

The replacement buffer tank will be warranted for the unexpired 

portion of the applicable warranty period of the original buffer tank.

C. In the event of a leakage of water of a replacement buffer tank 

due to defective material or workmanship, malfunction, or failure to 

comply with the above warranty, HTP reserves the right to refund 

to the Owner the published wholesale price available at the date of 

manufacture of the original buffer tank.

D. If government regulations, industry certification, or similar 

standards require the replacement buffer tank to have features not 

found in the defective buffer tank, the Owner will be charged the 

difference in price represented by those required features. If the 

Owner pays the price difference for those required features and/

or to upgrade the size and/or other features available on a new 

replacement buffer tank, the Owner will also receive a complete new 

limited warranty for that replacement buffer tank.

E. If at the time of a request for service the Owner cannot provide 

a copy of the original sales receipt or the warranty registration, the 

warranty period for the buffer tank shall then end ten (10) years 

from the date of manufacture of the buffer tank and NOT the date of 

installation of the buffer tank. 

F. This warranty extends only to buffer tanks utilized in heating 

applications that have been properly installed by qualified 

professionals based upon the manufacturer’s installation instructions.

G. It is expressly agreed between HTP and the Owner that repair, 

replacement, or refund are the exclusive remedies of the Owner.

OWNER RESPONSIBILITIES

The Owner or Qualified Installer / Service Technician must:

1. Maintain the buffer tank in accordance with the maintenance 

procedure listed in the manufacturer’s provided instructions. 

Preventive maintenance can help avoid any unnecessary breakdown 

of the buffer tank and keep it running at optimum efficiency.

2. Maintain all related system components in good operating 

condition. 

3. Use the buffer tank at water pressures not exceeding the working 

pressure shown on the rating plate.

4. Keep the buffer tank free of damaging scale deposits.

5. Make provisions so if the buffer tank or any component or 

connection thereto should leak, the resulting flow of water will not 

cause damage to the area in which it is installed.

WARRANTY EXCLUSIONS

This limited warranty will not cover:

1. Any buffer tank purchased from an unauthorized dealer.

2. Any buffer tank not installed by a qualified heating installer / 

service technician, or installations that do not conform to ANSI, 

CSA, and/or UL standards, as well as any applicable national or local 

building codes.

3. Service trips to teach the Owner how to install, use, maintain, or to 

bring the buffer tank installation into compliance with local building 

codes and regulations.

4. The workmanship of any installer. The manufacturer disclaims 

and does not assume any liability of any nature caused by improper 

installation, repair, or maintenance.

5. Electricity or fuel costs, or increased or unrealized savings for same, 

for any reason whatsoever.

6. Any water damage arising, directly or indirectly, from any defect in 

the buffer tank or component part(s) or from its use.

7. Any incidental, consequential, special, or contingent damages or 

expenses arising, directly or indirectly, from any defect in the buffer 

tank or the use of the buffer tank.

8. Failure to locate the buffer tank in an area where leakage of the 

tank or water line connections and the relief valve will not result in 

damage to the area adjacent to the buffer tank or lower floors of the 

structure, as well as failure to install the buffer tank with properly 

designed containment measures.

9. Any failed components of the system not manufactured by HTP as 

part of the buffer tank.

10. Buffer tanks repaired or altered without the prior written approval 

of HTP.

11. Damages, malfunctions, or failures resulting from improper 

installation, or failure to install the buffer tank in accordance with 

applicable building codes/ordinances or good plumbing and 

electrical trade practices; or failure to operate and maintain the buffer 

tank in accordance with the manufacturer’s provided instructions. 

12. Damages, malfunctions, or failures resulting from failure to 

operate the buffer tank at pressures not exceeding the working 

pressure shown on the rating label.

13. Failure or performance problems caused by improper sizing of 

the buffer tank, expansion device, or piping.

14. Damages, malfunctions, or failures resulting from vacuum 

conditions.

15. Damages, malfunctions, or failures caused by operating the 

buffer tank with modified, altered, or unapproved components, or 

any component / attachment not supplied by HTP.

16. Damages, malfunctions, or failures caused by abuse, accident, 

fire, flood, freeze, lightning, electrochemical reaction, acts of God 

and the like.

17. Tank failures (leaks) caused by operating the buffer tank in a 

corrosive or contaminated atmosphere. 

18. Failure of the tank due to the accumulation of solid materials or 

lime deposits.

19. 

Any damage or failure resulting from improper water chemistry.  

WATER CHEMISTRY REQUIREMENTS – Water pH between 6.5 and 8.5. 

Hardness less than 12 grains (200 mg/L). Chloride concentration less 

than 100 ppm (mg/L). TDS less than 500 ppm (mg/L). 

20. Any damages, malfunctions, or failures resulting from the use of 

dielectric unions.

21. Buffer tanks replaced for cosmetic reasons.

22. Buffer tanks that are not defective, but must be replaced during 

the warranty period as a result of reasonable wear and tear.

23. Damages, malfunctions, or failures resulting from the use of any 

attachment(s) not supplied by HTP.

24. Buffer tanks installed outside the fifty states (and the District of 

Columbia) of the United States of America and Canada.

25. Buffer tanks moved from the original installation location.

26. Buffer tanks that have had their rating labels removed.

PROCEDURES FOR WARRANTY SERVICE REQUESTS

Any claim for warranty assistance must be made immediately upon 

finding the issue. First, please consult the HTP Warranty Wizard 

(http://www.htproducts.com/Warranty-Wizard.html) to check 

Summary of Contents for SuperStor Ultra SSU-20B

Page 1: ...ce could void product warranty and cause property damage severe personal injury or death California Proposition 65 Warning This product contains chemicals known to the State of California to cause cancer birth defects or other reproductive harm The following defined terms are used throughout this manual to bring attention to the presence of hazards of various risk levels or to important product in...

Page 2: ...d heating installer service technician Have this buffer tank serviced inspected annually by a qualified service technician FAILURE TO ADHERE TO THE GUIDELINES ON THIS PAGE CAN RESULT IN SUBSTANTIAL PROPERTY DAMAGE SEVERE PERSONAL INJURY OR DEATH NOTE Obey all local codes Obtain all applicable permits before installing the buffer tank NOTE Install all system components and piping in such a manner t...

Page 3: ...uffer tank is installed in a location where a leak could cause damage it is required to provide containment measures Such measures include but are not limited to a properly sized drain pan installed beneath the buffer tank and piped to an open drain line or installing the buffer tank on a concrete floor pitched to a free flowing drain Failure to provide containment measures is the sole responsibil...

Page 4: ... Use two wrenches when tightening water piping at tank Use one wrench to prevent the tank inlet or outlet line from turning Failure to prevent piping connections from turning could cause damage to the tank It is mandatory that all plumbing be done in accordance with federal local and state plumbing codes and practices Failure to properly install the buffer tank WILL VOID the warranty It is also ne...

Page 5: ...ystem piping concept only Installer is responsible for all equipment and detailing required by local codes Figure 5 Buffer Tank in Space Heating Application with Pumps and Indirect Water Heater Part 4 Maintenance The buffer tank must be inspected and serviced annually preferably at the start of the heating season by a qualified service technician Failure to maintain the buffer tank or system compo...

Page 6: ...tank purchased from an unauthorized dealer 2 Any buffer tank not installed by a qualified heating installer service technician or installations that do not conform to ANSI CSA and or UL standards as well as any applicable national or local building codes 3 Service trips to teach the Owner how to install use maintain or to bring the buffer tank installation into compliance with local building codes...

Page 7: ...arges for labor or other expenses incurred in the removal repair or replacement of the buffer tank or any component part s claimed to be defective or any expense incurred to remedy any defect in the product Such charges include but are not necessarily limited to 1 All freight shipping handling and delivery costs of forwarding a new buffer tank or replacement part s to the owner 2 All costs necessa...

Page 8: ...me Date of Installation Installation Address Product Name Serial Number s Comments Installer s Code Name Installers Phone Number Signed by Installer Signed by Customer Installation Notes IMPORTANT Customer Please only sign after the installer has fully reviewed the installation safety proper operation and maintenance of the system If the system has any problems please call the installer If you are...

Reviews: