lp-83 Rev. 006 Rel. 005 Date 12.18.17
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heater with an empty or partially empty tank (“dry firing”), or failures
caused by operating the water heater when it is not supplied with
potable water, free to circulate at all times.
16. Failure of the heater due to the accumulation of solid materials
or lime deposits.
17. Any damages or failures caused by using any models other than
SSU / SSU-C 80 and 119 gallon models in live steam applications.
18. Any damages or failures caused by live steam pressures in excess
of 10 PSI in the indirect heat exchanger.
19. Any damage or failure resulting from improper water chemistry.
WATER CHEMISTRY REQUIREMENTS (RESIDENTIAL USE) – Water pH
between 6.5 and 8.5. Operating temperatures not exceeding 140
o
F.
Hardness less than 12 grains (200 mg/L). Chloride concentration less
than 100 ppm (mg/L). TDS less than 500 ppm (mg/L). (COMMERCIAL
USE) - Water pH between 6.5 and 8.5. Hardness less than 7 grains (120
mg/L). Chloride concentration less than 100 ppm (mg/L). TDS less
than 500 ppm (mg/L).
20. Any damages, malfunctions, or failures resulting from the use of
dielectric unions.
21. Production of noise, taste, odors, discoloration, or rusty water.
22. Water heaters replaced for cosmetic reasons.
23. Components of the water heater that are not defective, but must
be replaced during the warranty period as a result of reasonable
wear and tear.
24. Components of the water heater that are subject to warranties,
if any, given by their manufacturers; HTP does not adopt these
warranties.
25. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by HTP.
26. Water heaters installed outside the fifty states (and the District of
Columbia) of the United States of America and Canada.
27. Water heaters moved from the original installation location.
28. Water heaters that have had their rating labels removed.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly. Determine
if the water heater is “in-warranty” (that is, within the applicable
warranty period) by reviewing a copy of the original sales receipt or
warranty registration. The Owner must present a copy of the original
sales receipt or warranty registration for a warranty service request.
If the water heater is “in-warranty”, contact the retailer from whom
the water heater was purchased (or the installer) for assistance.
Be prepared to provide the retailer or installer with a copy of the
original receipt, complete model and serial numbers, and the date
of installation of the water heater, in addition to explanation of the
water heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage
by HTP claims department personnel. All alleged defective or
malfunctioning components must be returned to HTP via the local
distribution channels where original purchase was made.
NOTE: Any
components or heaters returned to HTP for warranty analysis
will become the property of HTP and will not be returned, even
if credit is denied.
If all warranty conditions are satisfied, HTP will
provide replacement components to the retailer.
For questions about the coverage of this warranty, please contact HTP
at the following address or phone number: HTP, 272 Duchaine Blvd,
New Bedford, MA, 02745, Attention: Warranty Service Department,
1(800) 323-9651.
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges,
delivery expenses, or administrative fees incurred by the Owner
in repairing or replacing the water heater or component(s). This
warranty does not extend to labor costs beyond the coverage
specified in this warranty document. All such expenses are the
Owner’s responsibility.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND
ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE LAW IN LIEU
OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OBLIGATION,
LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER
OR NOT ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE
REMEDIES OF THE OWNER SHALL BE LIMITED TO THOSE PROVIDED
HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING
WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT
NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT OR DAMAGES
ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY
OBLIGATION UNDER THIS AGREEMENT INCLUDING THE OBLIGATION
TO REPAIR AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING
OR EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR THIS
LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING AND
SIGNED BY A DULY AUTHORIZED OFFICER OF HTP. THE WARRANTIES
STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE
BENEFIT OF THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives the Owner specific legal rights. The Owner may also
have other rights that vary from state to state. Some states do not allow
the exclusion or limitation of incidental or consequential damages so this
limitation or exclusion may not apply to the Owner.
These are the only written warranties applicable to the water heater
manufactured and sold by HTP. HTP neither assumes nor authorizes
anyone to assume for it any other obligation or liability in connection
with said water heaters.
HTP reserves the right to change specifications or discontinue models
without notice.