lp-441 Rev. 002 Rel. 008 Date 8.23.18
45
Phoenix® Light Duty
Gas Water Heater and Solar Gas Water Heater
Limited Warranty
For Residential and Commercial Use
HTP warrants this water heater and its components to be free from
defects in material and workmanship according to the following
terms, conditions, and time periods.
UNLESS OTHERWISE NOTED
THESE WARRANTIES COMMENCE ON THE DATE OF INSTALLATION. This
limited warranty is only available to the
original consumer purchaser
(herinafter “Owner”) of this water heater, and is non-transferable.
Standard Residential Use Warranty
(Seven (7) years – Tank, One (1) year – Parts)
Standard Residential Use shall mean water heaters not registered online
with HTP used in a single family dwelling, or usage in a multiple family
dwelling, provided that the water heater services only one (1) dwelling in
which the Owner resides on a permanent basis and operating temperatures
do not exceed 140
o
F.
Extended Residential Use Warranty
(Ten (10) years – Tank, One (1) year – Parts)
Extended Residential Use coverage shall apply to residential use water
heaters registered online with HTP at http://www.htproducts.com/
warranty within 90 days of the installation date. This Extended Residential
Use Warranty is provided at no additional charge. See information provided
on the following page of this document for registration details.
Standard Commercial Use Warranty
(Three (3) years – Tank, One (1) year – Parts)
Standard Commercial Use shall mean any usage not falling within the
definition of a “standard residential use” setting and not upgraded as
defined below.
Upgraded Commercial Use Warranty
(Five (5) years – Tank, One (1) year – Parts)
Upgraded Commercial Use coverage is available at an additional charge
and shall apply to commercial use water heaters registered with HTP online
at http://www.htproducts.com/warranty within 90 days of the installation
date. See information provided on the following page of this document for
registration details.
COVERAGE
A. During the first year after the original date of installation, HTP warrants
that it will repair or replace, at its option, any defective or malfunctioning
component of the water heater with a component of equivalent size and
current model. Replacement components will be warranted for ninety (90)
days.
B. Should a defect or malfunction result in a leakage of water from the water
heater within the above-stated warranty periods due to defective material
or workmanship, malfunction, or failure to comply with the above warranty,
with such defect or malfunction having been verified by an authorized HTP
representative, HTP will replace the defective or malfunctioning water heater
with a replacement of the nearest comparable model available at the time
of replacement. The replacement water heater will be warranted for the
unexpired portion of the applicable warranty period of the original water
heater.
C. In the event of a leakage of water of a replacement water heater due to
defective material or workmanship, malfunction, or failure to comply with the
above warranty, HTP reserves the right to refund to the Owner the published
wholesale price available at the date of manufacture of the original water
heater.
D. If government regulations, industry certification, or similar standards
require the replacement water heater or component(s) to have features
not found in the defective water heater or component(s), the Owner will be
charged the difference in price represented by those required features. If the
Owner pays the price difference for those required features and/or to upgrade
the size and/or other features available on a new replacement water heater or
component(s), the Owner will also receive a complete new limited warranty
for that replacement water heater or component(s).
E. If at the time of a request for service the Owner cannot provide a copy of the
original sales receipt or the warranty registration, the warranty period for the
water heater shall then be deemed to have commenced thirty (30) days after
the date of manufacture of the water heater and NOT the date of installation
of the water heater.
F. This warranty extends only to water heaters utilized in water heating
applications that have been properly installed by qualified professionals
based upon the manufacturer’s installation instructions.
G. It is expressly agreed between HTP and the Owner that repair, replacement,
or refund are the exclusive remedies of the Owner.
OWNER RESPONSIBILITIES
The Owner or Qualified Installer / Service Technician must:
1. Have a relief valve bearing the listing marks of the American Society of
Mechanical Engineers (ASME) installed with the water heater assembly in
accordance with federal, state, and local codes.
2. Have a vacuum relief valve certified to ANSI Z21.22 - Relief Valves for Hot
Water Supply Systems installed with the water heater assembly in accordance
with federal, state, and local codes and in installations prone to vacuum
related damages.
3. Maintain the water heater in accordance with the maintenance procedure
listed in the manufacturer’s provided instructions. Preventive maintenance
can help avoid any unnecessary breakdown of the water heater and keep it
running at optimum efficiency.
4. Maintain all related system components in good operating condition.
5. Use the water heater in an open system, or in a closed system with a
properly sized and installed thermal expansion tank.
6. Use the water heater at water pressures not exceeding the working pressure
shown on the rating plate.
7. Keep the water heater free of damaging scale deposits.
8. Make provisions so if the water heater or any component or connection
thereto should leak, the resulting flow of water will not cause damage to the
area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer.
2. Any water heater not installed by a qualified installer / service technician, or
installations that do not conform to ANSI, CSA, and/or UL standards, as well as
any applicable national or local building codes.
3. Service trips to teach the Owner how to install, use, maintain, or to bring
the water heater installation into compliance with local building codes and
regulations.
4. The workmanship of any installer. The manufacturer disclaims and does not
assume any liability of any nature caused by improper installation, repair, or
maintenance.
5. Electricity or fuel costs, or increased or unrealized savings for same, for any
reason whatsoever.
6. Any water damage arising, directly or indirectly, from any defect in the
water heater or component part(s) or from its use.
7. Any incidental, consequential, special, or contingent damages or expenses
arising, directly or indirectly, from any defect in the water heater or the use of
the water heater.
8. Failure to locate the water heater in an area where leakage of the tank or
water line connections and the relief valve will not result in damage to the
area adjacent to the water heater or lower floors of the structure, as well as
failure to install the water heater in or with a properly sized drain pan routed
to an approved drainage location.
9. Any failed components of the system not manufactured by HTP as part of
the water heater.
10. Water heaters repaired or altered without the prior written approval of
HTP.
11. Damages, malfunctions, or failures resulting from failure to install the
water heater in accordance with applicable building codes/ordinances or
good plumbing and electrical trade practices.
12. Damages, malfunctions, or failures resulting from improper installation,
failure to operate the water heater at firing rates or pressures not exceeding
those on the rating plate, or failure to operate and maintain the water heater
in accordance with the manufacturer’s provided instructions.
13. Failure to operate the water heater in a an open system, or in a closed
system with a properly sized and installed thermal expansion tank.
14. Failure or performance problems caused by improper sizing of the
water heater, expansion device, piping, or the gas supply line, the venting
connection, combustion air openings, electric service voltage, wiring or
fusing.
15. Damages, malfunctions, or failures caused by improper conversion from
