HTP PH100-119, Installation & Maintenance Instructions Manual, Page: 60 / 60

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LP-179 REV. 11.26.14
10. Failure or performance problems caused by improper sizing of the water heater, expansion device, piping, or the gas supply line,
the venting connection, combustion air openings, electric service voltage, wiring or fusing.
11. Damages, malfunctions, or failures caused by improper conversion from natural gas to LP gas or LP gas to natural gas.
12. Damages, malfunctions, or failures caused by operating the water heater with modified, altered, or unapproved parts.
13. Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God and the like.
14. Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.
15.
Damages, malfunctions, or failures caused by operating the water heater with an empty or partially empty tank (“dry firing”), or
failures caused by operating the water heater when it is not supplied with potable water, free to circulate at all times.
16. Failure of the heater due to the accumulation of solid materials and lime deposits.
17. Any damage or failure resulting from improper water chemistry. WATER CHEMISTRY REQUIREMENTS
– Sodium less than
20mGL. Water pH between 6.0 and 8.0. Hardness less than 7 grains. Chlorine concentration less than 100 ppm.
18. Any damages, malfunctions, or failures resulting from the use of dielectric unions.
19. Components of the water heater that are not defective, but must be replaced during the warranty period as a result of reasonable
wear and tear.
20. Damages, malfunctions, or failures caused by subjecting the tank to pressures or firing rates greater than those shown on the rating
label.
21. Damages, malfunctions, or failures resulting from the use of any attachment(s) not supplied by HTP.
22. Water heaters installed outside the fifty states (and the District of Columbia) of the United States of America and Canada.
23. Water heaters moved from the original installation location.
24. Water heaters that have had their rating labels removed.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly. Determine if the water heater is “in-warranty” (that is, within the applicable
warranty period) by reviewing a copy of the original sales receipt. You must present a copy of the original sales receipt for a warranty
service request.
If your water heater is “in-warranty”, contact the retailer from whom the water heater was purchased (or the installer) for assistance. Be
prepared to provide the retailer or installer with a copy of your original receipt, complete model and serial numbers, and the date of
installation of your water heater, in addition to explanation of your water heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage by HTP claims department personnel.
All alleged defective or
malfunctioning parts must be returned to HTP via the local distribution channels where original purchase was made. NOTE: Any
parts or heaters returned to HTP for warranty analysis will become the property of HTP and will not be returned, even if credit
is denied.
If all warranty conditions are satisfied, HTP will provide replacement parts to the retailer.
If you have questions about the coverage of this warranty, please contact HTP at the address or phone number stated below:
HTP P.O. Box 429 120 Braley Road East Freetown, MA. 02717 Attention: Warranty Service Department
1(800) 323-9651
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges, delivery expenses, or administrative fees incurred by the purchaser in
repairing or replacing the water heater or part(s). This warranty does not extend to labor costs beyond the coverage specified in this
warranty document. All such expenses are your responsibility.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER OR NOT
ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE REMEDIES OF THE PURCHASER SHALL BE LIMITED TO THOSE
PROVIDED HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT
OR DAMAGES ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY OBLIGATION UNDER THIS AGREEMENT
INCLUDING THE OBLIGATION TO REPAIR AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR EXTENDING THE
FOREGOING WARRANTIES, REMEDIES OR THIS LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING AND SIGNED BY A DULY
AUTHORIZED OFFICER OF HTP. THE WARRANTIES STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE BENEFIT OF THE
ORIGINAL PURCHASER ONLY.
NO OTHER WARRANTIES
Your HTP Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not
allow the exclusion or limitation of incidental or consequential damages so this limitation or exclusion may not apply to you.
These are the only written warranties applicable to the Phoenix® Gas Water Heater and Solar Gas Water Heater manufactured and
sold by HTP. HTP neither assumes nor authorizes anyone to assume for it any other obligation or liability in connection with said
Phoenix® Gas Water Heater and Solar Gas Water Heaters.
HTP reserves the right to change specifications or discontinue models without notice.