Function Keys Features
Settings
3. Enter the label in the Label field.
4. Select the desired account in the Account ID field.
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2. Select the desired Key and select Hot Desking in the Type.
3. Select the desired account from the pull-down list of Account field.
4. Click the
button to save the configuration.
To use the Hot desking feature on the user interface:
1. Press the Hot Desking key when the IP Phone is idle.
2. Enter the Extension number and password
3. Click Save soft key
You can see the account information which has changed.
Note:
This feature is not available on all servers. For more information, contact your
system administrator.
ACD
ACD feature is often used in offices for customer service, such as call center. The ACD
system handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of the different personnel at the
earliest point. The ACD feature on the Htek IP Phone allows the ACD system to distribute
calls from large volumes of incoming calls to the registered IP phone users. To use this
feature, first you should configure an ACD key in the advance settings.
To configure the ACD via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line
Key2(for example)
2. Press
and
or press
key to select the ACD in the Type field.
