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FAQS
Q1: Pairing fails.
1) Put the earbuds back to the charging case and
make sure that they are off.
2) Take the earbuds out of the charging case and
they will enter pairing mode automatically.
3) Choose "T16" in your phone to pair.
If the pairing still fails, check the following points:
● Make sure the earbuds and your Bluetooth
device are next to each other or within 33 feet
or 10 meters and there are no obstacles
between.
● There are no signal interferences nearby
(check the question "Connection is not stable"
for signal interference conditions).
● Try to reboot your Bluetooth device.
A:
Q2: I paired the earbuds with my phone before,
but I failed to pair them with my phone again.
Turn on the Bluetooth of your phone and in "MY
DEVICES", choose "T16" and tap " "
→
"Forget
This Device". Then pair the earbuds with your
phone again.
A: