11
Model SW-VRS232
4. Troubleshooting
Most common problems are caused by the following:
•
Using different models of Touch-Screen monitors
•
Crossed Cat5 cables.
•
Using a Cat5 cable that is too long, not straight through, or not
terminated properly
•
Display device does not support the resolution that is being sent (in
which case you should check operation without the extender first)
4.1 Contacting Hall Research Technologies
If you determine that your switch is malfunctioning, do not attempt to repair the
unit. There are no user serviceable parts inside the unit. Opening the unit will
void the warranty. Contact HRT’s Tech. Support at 714-641-6607 to obtain an
RMA (Return Authorization) number.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete
description
.
4.2 Shipping and Packaging
If you need to transport or ship your device:
• Package it carefully. We recommend that you use the original container if
possible.
• Before you ship the units back to Hall Research Technologies for repair or
return, contact us to get a Return Authorization (RMA) number.
