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HPE Synergy 813562-001, Maintenance And Service Manual, Page: 4 / 62

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HPE Synergy 813562-001 Maintenance And Service Manual Download Page 4

Access the appliance maintenance console using a keyboard, video monitor, and mouse.........................................................

46

Access the Maintenance console through an SSH connection.....................................................................................................................

48

Log in to the appliance maintenance console........................................................................................................................................................

48

Resetting the HPE Synergy appliance to original factory settings............................................................................................................

48

About factory reset...............................................................................................................................................................................................

48

Resetting the appliance module using the appliance maintenance console......................................................................

49

Connecting to the HPE Synergy Console using a keyboard, video monitor, and mouse..............................................................

50

Connecting to the HPE Synergy Console using a laptop computer..........................................................................................................

51

About appliance updates....................................................................................................................................................................................................

52

Specifications.........................................................................................................................

54

Environmental specifications...........................................................................................................................................................................................

54

Documentation and troubleshooting resources for HPE Synergy...............................

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HPE Synergy documentation resources....................................................................................................................................................................

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HPE Synergy firmware update resources...............................................................................................................................................

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HPE Synergy document overview (documentation map)...............................................................................................................................

58

Support and other resources..............................................................................................

60

Accessing Hewlett Packard Enterprise Support...................................................................................................................................................

60

Accessing updates..................................................................................................................................................................................................................

60

Customer self repair...............................................................................................................................................................................................................

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Remote support........................................................................................................................................................................................................................

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Warranty information............................................................................................................................................................................................................

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Regulatory information........................................................................................................................................................................................................

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Documentation feedback....................................................................................................................................................................................................

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Summary of Contents for Synergy 813562-001

Page 1: ...maintenance procedures diagnostic tools specifications and requirements for hardware components and software for the HPE Synergy Composer and HPE Synergy Image Streamer This guide is for an experience...

Page 2: ...cumentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Ent...

Page 3: ...access panel 29 Removing and replacing a drive 29 Reimaging the appliance module with the preloaded USB drive 30 Removing and replacing an appliance module processor 33 Removing and replacing applian...

Page 4: ...ing a keyboard video monitor and mouse 50 Connecting to the HPE Synergy Console using a laptop computer 51 About appliance updates 52 Specifications 54 Environmental specifications 54 Documentation an...

Page 5: ...62 001 For more information see Removal and replacement procedures System components Item Description 1 System board spare parts 2 System battery spare parts 3 Processor spare parts 4 SATA SSD spare p...

Page 6: ...are part number 120 GB 6G HPE Synergy Composer 850155 001 150 GB 6G HPE Synergy Composer 869575 001 240 GB 6G HPE Synergy Composer 882219 001 800 GB 6G HPE Synergy Image Streamer 850157 001 960 GB 6G...

Page 7: ...ion in the provided shipping material Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement With a customer self repair Hewlett Packard Enterpri...

Page 8: ...Enterprise deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per que...

Page 9: ...alb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur cks...

Page 10: ...s es obligatoria la sustituci n de componentes por parte del usuario CSR Si solicita a Hewlett Packard Enterprise que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos...

Page 11: ...ackard Enterprise as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da Hewlett Packard Enterprise n o s...

Page 12: ...Illustrated parts catalog 12...

Page 13: ...Illustrated parts catalog 13...

Page 14: ...Illustrated parts catalog 14...

Page 15: ...Illustrated parts catalog 15...

Page 16: ...d download a backup Create a support dump Prepare a recovery USB key Creating and downloading an appliance backup Back up the appliance and download the backup file before removing the appliance from...

Page 17: ...liance maintenance console main menu For more information see Access the appliance maintenance console using a keyboard video monitor and mouse 3 Select Support dump A new set of commands appears 4 Do...

Page 18: ...ort used For a Windows operating system right click the USB icon in the Computer window and select Format Specify a label for your USB drive It can be any name you want except EMBEDDED which is a rese...

Page 19: ...in the Power field The Power field displays On after the appliance module is powered on Powering down the appliance module Powering down the appliance module from the user interface enables you to lo...

Page 20: ...t dump For more information see Create a support dump file from the appliance maintenance console Procedure 1 If the appliance module that you want to remove is part of a Highly Available cluster perf...

Page 21: ...ator The standby appliance module must be accessible to and fully synchronized with the active appliance module Procedure 1 From the main menu select Settings and click Appliance 2 Select Actions Acti...

Page 22: ...ermine if the appliance module you want to remove is the active or standby appliance module 3 To remove the active appliance module activate the standby appliance At the end of the operation the appli...

Page 23: ...minutes before inserting an appliance module back into the slot Version 3 1 Verify that the Remove task in the OS deployment Server page is completed before inserting another appliance module Guidelin...

Page 24: ...the SERVERS Enclosures screen in HPE OneView user interface shows that the removal operation is complete Once an appliance module is removed successfully the Member Appliances section in the Deploymen...

Page 25: ...down both the appliance modules you can use the Image Streamer user interface or the appliance maintenance console When you reinsert a repaired appliance module or the same appliance module check Ima...

Page 26: ...ppliance due to technical issues such as network connectivity This might cause the storage to lose quorum If the storage loses quorum the corresponding OS volumes become inaccessible and the compute m...

Page 27: ...Enclosures screen in HPE OneView user interface After you insert an appliance the SERVERS Enclosures screen in the HPE OneView user interface displays an alert about the interconnect link topology wit...

Page 28: ...S Enclosures screen in HPE OneView user interface NOTE If the CIM is in the local ring then Factory Reset link in the alert will power on automatically If the CIM is in the remote ring you must manual...

Page 29: ...le For more information see Preparing a USB flash drive for reimaging an appliance Create and download a support dump For more information see Create a support dump file from the appliance maintenance...

Page 30: ...Streamer 5 Reimage the appliance module Reimaging the appliance module with the preloaded USB drive Reimaging the appliance module is required if you replace the disk or in a clustered configuration i...

Page 31: ...u cannot remove the appliance module then remove the peer appliance module from the frame HPE Synergy Image Streamer If you are reinserting a repaired appliance module insert it now and allow 15 to 20...

Page 32: ...icator on the HPE Synergy appliance module front panel If there are multiple appliance modules locate the indicator for the one to be reimaged 5 Use the applicator to press the pinhole button located...

Page 33: ...tered errors and could not complete If you see this message you must first reimage the appliance module to version 3 10 xx and then reimage to 4 0 xx 7 Verify that the appliance module is reimaged by...

Page 34: ...ld triangle on one corner and the notches on two sides of the processor The processor must be installed in the same orientation in which it was removed or it may be destroyed CAUTION To avoid damage t...

Page 35: ...sten the retaining screws in a diagonal fashion CAUTION To avoid damage to the system board processor socket and screws do not overtighten the heatsink screws 5 Slide the appliance module into the bay...

Page 36: ...me 2 Flex the two metal latches on the memory socket They will pop up at an angle 3 Pull the memory straight out 4 To replace the component reverse the removal procedure 5 Slide the appliance module i...

Page 37: ...the appliance module For more information see Creating and downloading an appliance module backup Prepare a USB flash drive with the currently installed image of the appliance module For more informa...

Page 38: ...umber The component CI Mgr serial number is stored in iLO NVRAM The serial number is stored in the disk on first boot after installation or factory reset or reimage Prerequisites Authorized service pe...

Page 39: ...tor on the appliance module front panel 9 Use the applicator to press the pinhole button located inside of the Power Reset LED indicator for more than 10 seconds 10 Hold the reset button until the act...

Page 40: ...Removing and replacing an appliance bay blank Remove the component as indicated Slide the appliance module into the bay until it clicks into place Removal and replacement procedures 40...

Page 41: ...m that the HPE Synergy D3940 Storage Module power LED is off Power is automatically removed when the compute module is powered down 3 Shut down the Image Streamer 4 If it is installed in the frame shu...

Page 42: ...nt ring with Image Streamer After performing maintenance on a Synergy frame that is part of a multiframe management ring that includes Image Streamer use the steps in this topic to ensure that the fra...

Page 43: ...update Do not power off or remove the appliance module when the UID LED is flashing 2 Health LED Indicates the health of the appliance module Solid green Normal operation Flashing amber Warning Flashi...

Page 44: ...wer LED Indicates power to the appliance module Off No power Verify that the appliance module is fully inserted into the frame Flashing amber appliance module is initializing Solid amber appliance mod...

Page 45: ...figured In the upper left of most appliance maintenance console screens the local appliance is identified by its location enclosure identifier and appliance bay number or its host name Figure 3 Exampl...

Page 46: ...se or repair a problem Image Streamer To configure the MGMT port for deployment network connectivity Image Streamer To configure the MGMT port for management network connectivity To log out of the app...

Page 47: ...y console is displayed 2 On the HPE Synergy Console select Actions Serial consoles Appliances and choose the appliance you want to access 3 Enter the user name maintenance at the login prompt 4 To acc...

Page 48: ...2 Access through SSH presents the login screen immediately 3 Enter the user name and password of a local Infrastructure administrator account on this appliance NOTE You cannot log in using an Infrastr...

Page 49: ...r remove the standby by using the Settings Appliance Action Remove standby For Image Streamer see Removing an Image Streamer appliance Prerequisites Minimum required privileges Infrastructure administ...

Page 50: ...want to perform the factory reset in the subsequent dialog boxes Connecting to the HPE Synergy Console using a keyboard video monitor and mouse NOTE This procedure describes connecting a keyboard and...

Page 51: ...SB to the frame with the USB cable Alternatively connect the USB keyboard and mouse to a USB hub connected to the frame Connecting to the HPE Synergy Console using a laptop computer WARNING Do not plu...

Page 52: ...client Open a VNC client and connect to 192 168 10 1 port 5900 A VNC client will load to the web browser and open the HPE Synergy Console About appliance updates The appliance runs a combination of s...

Page 53: ...Update appliance menu or by using the REST APIs Image Streamer from appliance menu Deployment Appliances select deployment appliance Actions Update appliance An appliance update is installed from a si...

Page 54: ...ting 20 to 80 Non operating 5 to 95 1 All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1000 ft to 3048 m 10 000 ft is applicable No direct sunlight all...

Page 55: ...es appliance module management configuration and security Cabling Guide Cabling examples for management network HPE Synergy Image Streamer interconnects and power Configuration and Compatibility Guide...

Page 56: ...based tasks HPE OneView for HPE Synergy Support Matrix for HPE Synergy The latest software and firmware requirements supported hardware and configuration maximums for HPE OneView User Guide and Help...

Page 57: ...SPPs supported by the selected HPE Synergy Management Combination Upgrade Paths Table Information on HPE Synergy Composer and HPE Synergy Image Streamer upgrade paths and HPE Synergy Management Combi...

Page 58: ...mparison Tool HPE Firmware Feature Comparison Table HPE Synergy Upgrade Paths VMware OS Support Tool for HPE Synergy Upgrade Paths for Past HPE Synergy Releases Identifying Upgrade Paths HPE Synergy R...

Page 59: ...r Guide for HPE Synergy HPE Synergy Appliances Maintenance and Service Guide Configuring for managing and monitoring HPE OneView Help for HPE Synergy HPE OneView User Guide for HPE Synergy HPE OneView...

Page 60: ...updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To...

Page 61: ...rongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information Remote support and Proactive Care in...

Page 62: ...can be found at https www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see https www hpe com info ecodata...

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