Appendix A: Support and other resources
36
• To view and update your entitlements, and to link your contracts and warranties with your profile, go to the
Hewlett Packard Enterprise Support Center
More Information on Access to Support Materials
page:
http://www.hpe.com/support/AccessToSupportMaterials
NOTE:
Access to some updates might require product entitlement when accessed through the Hewlett Packard
Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements.
Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part
needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts
do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a
repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
http://www.hpe.com/support/selfrepair
Remote support
Remote support is available with supported devices as part of your warranty or contractual support agreement.
It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to
Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product's service
level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support.
If your product includes additional remote support details, use search to locate that information.
Remote support and Proactive Care information
HPE Get Connected
http://www.hpe.com/services/getconnected
HPE Proactive Care services
http://www.hpe.com/services/proactivecare
HPE Proactive Care service:
Supported products list
http://www.hpe.com/services/proactivecaresupportedproducts
HPE Proactive Care advanced
service: Supported products
list
http://www.hpe.com/services/proactivecareadvancedsupportedproducts
Proactive Care customer information
Proactive Care central
http://www.hpe.com/services/proactivecarecentral
Proactive Care service
activation
http://www.hpe.com/services/proactivecarecentralgetstarted
Warranty information
To view the warranty information for your product, see the links below:
HPE ProLiant and IA-32
Servers and Options
http://www.hpe.com/support/ProLiantServers-Warranties
HPE Enterprise and Cloudline
Servers
