a.
Exit any applications.
b.
Exit the operating system.
c.
Power down the server.
8.
Disconnect any peripheral devices not required for testing (any devices not necessary to power up the
server).
More information
Active Health System Log on page 139
Active Health System Viewer on page 138
Server user guide on page 167
Scripting Toolkit for Windows and Linux on page 143
Integrated Management Log on page 158
Processor troubleshooting guidelines
CAUTION:
When reducing the server to a minimum configuration for troubleshooting, do not remove additional
processors. Processor and heatsinks are not designated for customer self repair. The processor
and heatsink must be removed and replaced by an authorized service provider.
Before performing any troubleshooting steps that involve processors, review the following guidelines:
• Be sure that only authorized personnel perform the troubleshooting steps that involve installation,
removal, or replacement of a processor.
• Always complete all other troubleshooting procedures before an authorized service provider removes
or replaces a processor.
Breaking the server down to the minimum hardware
configuration
During the troubleshooting process, you may be asked to break the server down to the minimum
hardware configuration. A minimum configuration consists of only the components needed to boot the
server and successfully pass POST. When requested to break the server down to the minimum
configuration, uninstall the following components, if installed:
• All additional cooling fans, if applicable
For the minimum fan configuration, see the server user guide or the chassis setup and installation
guide.
• All additional power supplies, if applicable (leave one installed)
• All hard drives and solid state drives
• All optical drives (DVD-ROM, CD-ROM, and so forth)
• All optional mezzanine cards
• All expansion boards
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Processor troubleshooting guidelines
