6 Support and other resources
Accessing Hewlett Packard Enterprise Support
•
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
•
To access documentation and support services, go to the HP Support Center – Hewlett
Packard Enterprise website:
Information to collect
•
Technical support registration number (if applicable)
•
Product name, model or version, and serial number
•
Operating system name and version
•
Firmware version
•
Error messages
•
Product-specific reports and logs
•
Add-on products or components
•
Third-party products or components
Accessing updates
•
Some software products provide a mechanism for accessing software updates through the
product interface. Review your product documentation to identify the recommended software
update method.
•
To download product updates, go to either of the following:
HP Support Center – Hewlett Packard Enterprise
Get connected with updates from
HP
page:
◦
◦
Software Depot website:
www.hpe.com/support/softwaredepot
•
To view and update your entitlements, and to link your contracts, Care Packs, and warranties
with your profile, go to the HP Support Center – Hewlett Packard Enterprise
More Information
on Access to HP Support Materials
page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT:
Access to some updates might require product entitlement when accessed
through the HP Support Center – Hewlett Packard Enterprise. You must have a Hewlett
Packard Enterprise Passport set up with relevant entitlements.
Accessing Hewlett Packard Enterprise Support
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