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HPE Edgeline EL300 Maintenance And Service Manual Download Page 1

HPE Edgeline EL300 Converged Edge System
Maintenance and Service Guide

Part Number: P10817-002b
Published: September 2019
Edition: 3

Abstract

This guide describes identification and maintenance procedures, diagnostic tools, specifications, and
requirements for hardware components and software. This guide is for an experienced service technician.
Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.

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Summary of Contents for Edgeline EL300

Page 1: ...tification and maintenance procedures diagnostic tools specifications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions ...

Page 2: ...212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise websit...

Page 3: ...ment 19 Preparing to remove or replace components 20 Powering down the system 20 Dismounting the system 20 Dismount the system from a wall mount panel 21 Dismount the system from a rail mount panel 21 Removing the security cover 22 Removing the drive cage 23 Removing and replacing the dust covers 24 Removing and replacing the power adapter 25 Removing and replacing the 9V 36V DC connector 26 Remov...

Page 4: ...d configuration 45 2 ports RS232 422 485 opto isolated daughter card configuration 46 2 ports CAN Bus A B FD 2 0 opto isolated daughter card configuration 47 8 Bits Configurable GPIO daughter card configuration 48 Rear panel LEDs 49 Antenna connector locations 50 Specifications 51 Product QuickSpecs 51 Environmental specifications 51 Mechanical specifications 51 Power supply specifications 51 Powe...

Page 5: ...Item Description 1 Heat spreader spare part on page 7 2 Bracket spare part on page 6 3 Drive cage cover spare part on page 5 4 Dust cover spare part on page 6 5 Cable management bracket spare part on page 6 6 DIN rail mounting panel on page 6 7 Wall mounting panel spare part on page 6 Not shown For more information see Removal and replacement procedures on page 19 Drive cage cover spare part Custo...

Page 6: ...re part Customer self repair on page 10 Mandatory Description Spare part number Base only bracket P10403 001 Standard bracket P10420 001 Not shown DIN rail mounting panel Customer self repair on page 10 Mandatory Description Spare part number DIN rail mounting panel P10404 001 Wall mounting panel spare part Customer self repair on page 10 Mandatory Description Spare part number Wall mounting panel...

Page 7: ...ett Packard Enterprise PartSurfer website http www hpe com info partssurfer Item Description 1 LTE antenna spare part on page 8 2 9V 36V DC power connector spare part on page 8 3 Power adapter spare part on page 8 4 SD card spare part on page 8 5 WiFi antenna spare part on page 8 6 Antenna holder spare part on page 8 7 Intel AC9260 WiFi card spare part on page 8 8 WWAN 4G LTE card spare part on pa...

Page 8: ...i antenna spare part Customer self repair on page 10 Mandatory Description Spare part number Intel WiFi antenna P10422 001 LTE antenna spare part Customer self repair on page 10 Mandatory Description Spare part number 4G LTE antenna P10425 001 Antenna holder spare part Customer self repair on page 10 Mandatory Description Spare part number Antenna holders P10423 001 Intel AC9260 WiFi card spare pa...

Page 9: ...rt number WWAN 4G LTE card P10424 001 M 2 device spare part Customer self repair on page 10 Optional Description Spare part number HPE Edgeline VPU module with Intel Movidius Myriad X P10163 001 Illustrated parts catalog 9 ...

Page 10: ... within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement With a customer self repair Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courie...

Page 11: ...rettamente dal cliente CSR Customer Self Repair Se in fase di diagnostica Hewlett Packard Enterprise o un centro di servizi o di assistenza Hewlett Packard Enterprise identifica il guasto come riparabile mediante un ricambio CSR Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente r...

Page 12: ...r Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe benötigen können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien von Hewlett Packard Enterprise die mit einem CSR Ersatzteil geliefert werden können Sie entnehmen ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss Wenn es erforderlich...

Page 13: ...titución En el caso de todas sustituciones que lleve a cabo el cliente Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise póngase en contacto con su proveedor de servic...

Page 14: ...SR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito Se durante o período de diagnóstico a Hewlett Packard Enterprise ou fornecedores parceiros da Hewlett Packard Enterprise concluir que o reparo pode ser efetuado pelo uso de uma peça CSR a Hewlett Packard Enterprise enviará a peça diretamente ao cliente Há duas categorias de peças CSR Obriga...

Page 15: ...s termos do serviço de garantia apenas para peças a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a Hewlett Packard Enterprise substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Customer self repair 15 ...

Page 16: ...16 Customer self repair ...

Page 17: ...Customer self repair 17 ...

Page 18: ...18 Customer self repair ...

Page 19: ...heir containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified per...

Page 20: ...s and for accessing some components you must perform one or more of the following procedures Procedure 1 Power down the system 2 Dismount the system 3 Remove the security cover 4 Remove the drive cage Powering down the system Before powering down the system for any upgrade or maintenance procedures you must back up critical system data and programs Use one of the following methods to power down th...

Page 21: ...Power down the system 2 Disconnect all cables connected to the system 3 Remove the system from the wall mounting panel Dismount the system from a rail mount panel Prerequisites Before you perform this procedure make sure that you have the T 15 security screwdriver available Procedure 1 Power down the system 2 Disconnect all cables connected to the system 3 Remove the system from the rail mounted b...

Page 22: ...e power source b Disconnect the power cord from the system 3 Depending on the surface the system is installed on do one of the following a Dismount the system from wall b Dismount the system from the rails 4 Place the server on a flat level surface with the top cover facing down 5 Remove the antennas on the system 6 Remove the installed bracket option 7 Remove the security cover a Remove the screw...

Page 23: ...he component reverse the removal procedure Removing the drive cage Prerequisites Before performing this procedure make sure that you have the following items available T 15 security screwdriver Philips screwdriver Procedure 1 Power down the system 2 Remove all power Removal and replacement procedures 23 ...

Page 24: ...ng down 5 Remove the antennas on the system 6 Remove the installed bracket option 7 Remove the security cover 8 Remove the drive cage cover 9 Do one of the following If installed remove the drive from the drive cage and disconnect all drive cables Remove the standoff Hex nut screw securing the SATA cable and I2C cable 10 Remove the drive cage To replace the components reverse the removal procedure...

Page 25: ...apter Procedure 1 Power down the system 2 Remove all power a Disconnect the power cord from the power source b Disconnect the power cord from the system 3 Disconnect the power adapter from the system To replace the component reverse the removal procedure Removal and replacement procedures 25 ...

Page 26: ...ng on the surface the system is installed on do one of the following a Dismount the system from wall b Dismount the system from the rails 4 Place the server to face the rear panel 5 Remove the 9V 36V DC power connector To replace the component reverse the removal procedure Removing and replacing the antenna holders Prerequisites Before you perform this procedure make sure that you have the T 15 se...

Page 27: ...ver facing down 5 Remove the antenna holders a Position the antenna in horizontal direction b Remove the screw securing the antenna holder c Remove the antenna holder To replace the component reverse the removal procedure Removing and replacing the antennas There are two types of antenna supported on the HPE Edgeline EL300 Converged Edge System LTE antenna WiFi antenna Removing and replacing the L...

Page 28: ... on do one of the following a Dismount the system from wall b Dismount the system from the rails 4 Place the system on a flat level surface 5 Locate the correct antenna slot 6 Remove the antenna holders 7 Remove the antenna The antenna shown in the image might look different from the antenna for your system 28 Removal and replacement procedures ...

Page 29: ...er cord from the system 3 Depending on the surface the system is installed on do one of the following a Dismount the system from wall b Dismount the system from the rails 4 Place the system on a flat level surface 5 Locate the correct antenna slot 6 Remove the antenna holders 7 Remove the antenna The antenna shown in the image might look different from the antenna for your system Removal and repla...

Page 30: ...tem 2 Remove all power a Disconnect the power cord from the power source b Disconnect the power cord from the system 3 Depending on the surface the system is installed on do one of the following a Dismount the system from wall b Dismount the system from the rails 4 Place the system on a flat level surface 5 Remove all the cables routed through the cable management bracket 6 Remove the cable manage...

Page 31: ...able Procedure 1 Power down the system 2 Remove all power a Disconnect the power cord from the power source b Disconnect the power cord from the system 3 Depending on the surface the system is installed on do one of the following a Dismount the system from wall b Dismount the system from the rails 4 Place the system on a flat level surface 5 Remove the cable management arm 6 Remove the base only b...

Page 32: ...ower down the system 2 Remove all power a Disconnect the power cord from the power source b Disconnect the power cord from the system 3 Depending on the surface the system is installed on do one of the following a Dismount the system from wall b Dismount the system from the rails 4 Place the system on a flat level surface 5 Remove the cable management arm 6 Remove the standard bracket 32 Removal a...

Page 33: ...rce b Disconnect the power cord from the system 3 Dismount the system from wall 4 Remove the wall mounting panel The replaced or new wall mounting panel cannot be reinstalled in the same location For installation instructions see HPE Edgeline EL300 Converged Edge System Setup and Configuration Guide on the HPE website Removing and replacing the rail mounting panel Prerequisites Before you perform ...

Page 34: ...r source b Disconnect the power cord from the system 3 Dismount the system from the rails 4 Remove the screws securing the mounting panel to the rail clip Single rail Dual rail 5 Loosen the rail clip screw securing the mounting panel to the rails Single rail 34 Removal and replacement procedures ...

Page 35: ...de on the HPE website Removing and replacing the heat spreader Prerequisites Before you perform this procedure make sure that you have the following items available T 15 security screwdriver Phillips screwdriver Procedure 1 Power down the system 2 Remove all power a Disconnect the power cord from the power source b Disconnect the power cord from the system Removal and replacement procedures 35 ...

Page 36: ...eader To replace the component reverse the removal procedure Removing the drive cage cover Prerequisites Before you perform this procedure make sure that you have the following items available T 15 security screwdriver Phillips screwdriver Procedure 1 Power down the system 2 Remove all power a Disconnect the power cord from the power source b Disconnect the power cord from the system 3 Depending o...

Page 37: ...reverse the removal procedure Removing and replacing the M 2 device Prerequisites Before you perform this procedure make sure that you have the Phillips screwdriver available Procedure 1 Power down the system 2 Remove all power a Disconnect the power cord from the power source b Disconnect the power cord from the system 3 Depending on the surface the system is installed on do one of the following ...

Page 38: ...ving and replacing the SD card Prerequisites Before you perform this procedure make sure that you have the T 10 screw driver available Procedure 1 Access the rear panel of the system 2 Remove the SD port cover from the rear panel of the system 3 If installed remove the serial port connector 4 Remove the SD card installed 38 Removal and replacement procedures ...

Page 39: ...hillips screwdriver Procedure 1 Power down the system 2 Remove all power a Disconnect the power cord from the power source b Disconnect the power cord from the system 3 Depending on the surface the system is installed on do one of the following a Dismount the system from wall b Dismount the system from the rails 4 Remove the antennas on the system 5 Remove the installed bracket option 6 Remove the...

Page 40: ...ore you perform this procedure make sure that you have the following items available T 15 security screwdriver Phillips screwdriver Procedure 1 Power down the system 2 Remove all power a Disconnect the power cord from the power source b Disconnect the power cord from the system 3 Depending on the surface the system is installed on do one of the following a Dismount the system from wall b Dismount ...

Page 41: ...sconnect the WiFi antenna cables The antenna cables and connectors are fragile pull out the cable vertically and away from the card to avoid any damage to the card connector 10 Remove the WiFi card To replace the component reverse the removal procedure Removal and replacement procedures 41 ...

Page 42: ...uide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resolution and software maintenance on the Edgeline System The document is available in the Hewlett Packard Enterprise Information Library 42 Troubleshooting ...

Page 43: ...with 2 ports CAN Bus A B FD 2 0 opto isolated daughter card HPE Edgeline EL300 Converged Edge System with 8 Bits Configurable GPIO daughter card For information on the daughter cards see the HPE Edgeline EL300 Daughter Card Getting Started Guide on www hpe com support EL300 DaughterCard GSG en Front panel component Item Description 1 Top cover Rear panel components The HPE Edgeline EL300 Converged...

Page 44: ...ed Rear panel components when 8 Bits Configurable GPIO daughter card is installed No daughter card configuration Item Description 1 Mic 2 Line out 3 Line in 4 HDMI port 5 Display port 6 USB 3 0 ports 7 USB 2 0 ports 8 Power connectors 9 Power on button 10 iSM Reset 11 CPU Reset 12 SD card slot 13 Serial port 14 RJ 45 iSM LAN management port 15 RJ 45 ports 44 Component identification ...

Page 45: ...n 1 Mic 2 Line out 3 Line in 4 HDMI port 5 Display port 6 USB 3 0 ports 7 USB 2 0 ports 8 TSN daughter card ports 9 Power connectors 10 Power on button 11 iSM Reset 12 CPU Reset 13 SD card slot 14 Serial port 15 RJ 45 iSM LAN management port 16 RJ 45 ports Component identification 45 ...

Page 46: ... Mic 2 Line out 3 Line in 4 HDMI port 5 Display port 6 USB 3 0 ports 7 USB 2 0 ports 8 Serial daughter card ports 9 Power connectors 10 Power on button 11 iSM Reset 12 CPU Reset 13 SD card slot 14 Serial port 15 RJ 45 iSM LAN management port 16 RJ 45 ports 46 Component identification ...

Page 47: ...ption 1 Mic 2 Line out 3 Line in 4 HDMI port 5 Display port 6 USB 3 0 ports 7 USB 2 0 ports 8 CANBUS card ports 9 Power connectors 10 Power on button 11 iSM Reset 12 CPU Reset 13 SD card slot 14 Serial port 15 RJ 45 iSM LAN management port 16 RJ 45 ports Component identification 47 ...

Page 48: ... 2 Line out 3 Line in 4 HDMI port 5 Display port 6 USB 3 0 ports 7 USB 2 0 ports 8 DIO daughter card port 9 Power connectors 10 Power on button 11 iSM Reset 12 CPU Reset 13 SD card slot 14 Serial port 15 RJ 45 iSM LAN management port 16 RJ 45 ports 48 Component identification ...

Page 49: ...n Red Critical condition 3 UID Solid blue Activated Flashing blue Active firmware update in progress 4 SSD11 Solid green Drive activity Off No drive activity 5 SSD22 Solid green Drive activity Off No drive activity 6 Wireless White Wireless network enabled 1 This LED indicates activity for M 2 SATA SSD that is installed under the top cover Component identification 49 ...

Page 50: ...his LED indicates activity for PCIe NVMe SSD Antenna connector locations Item Description 1 LTE antenna optional 2 WiFi antenna optional 3 Antenna port 4 iSM antenna Management 50 Component identification ...

Page 51: ... 40 F to 185 F Relative humidity noncondensing 95 relative humidity at 40 C 1 All temperature ratings shown are for sea level An altitude derating of 1 0 C per 304 8 m 1 8 F per 1000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Maximum rate of change is 20 C per hour 36 F per hour Mechanical specifications Specification Value Length 23 2 cm 9 13 in Depth 10 4 cm 4 09 in Width 20...

Page 52: ... 1uA when in use system on top cover closed Maximum Battery Life Cycle 550 mAh 10 9 uA 50458 hours 550 mAh 6 1 uA 90163 hours Maximum Battery Life Cycle under Storage Mode 50458 hours 365 x 24 5 76 years Battery in Storage Mode System Powered Off all day RTC battery is in use Maximum Battery Life Cycle under Operation Mode 90163 hours 365 x 24 10 29 years Battery in Operation Mode System Power On ...

Page 53: ...lett Packard Enterprise Information Library www hpe com info EIL Hewlett Packard Enterprise Edgeline Documentation www hpe com info edgeline docs Hewlett Packard Enterprise Edgeline Information www hpe com info edgeline Websites 53 ...

Page 54: ...s and get you to technical experts when there is one 6 Hour Call to Repair1 4 Hour 24x7 Next Business Day Deployment service for both hardware and software Hewlett Packard Enterprise Education Services Help train your IT staff 1The time commitment for this repair service might vary depending on the site s geographical region For more service information available in your site contact your local He...

Page 55: ...he Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page www hpe com support AccessToSupportMaterials IMPORTANT Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center You must have an HPE Passport set up with relevant entitlements Customer self repair Hewlett Packard Enterprise customer s...

Page 56: ...ory express PCIe Peripheral Component Interconnect Express PXE preboot execution environment SD secure digital SATA serial ATA SFF small form factor SIM subscriber identification module SSD solid state device UID unit identification WiFi wireless fidelity WLAN wireless local area network WWAN wireless wide area network 56 Acronyms and abbreviations ...

Page 57: ...ggestions or comments to Documentation Feedback docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page Documentation feedback 57 ...

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