HPE 3PAR StoreServ Page 141 Service And Upgrade Manual Download | Manualshive

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background image

Cabling cage7 Check connections or replace cable from (cage6, I/O 0, DP-2) to (cage7, I/O 0, DP-1) - links at 6Gbps

cabling

suggested action 1

Use the CLI

showcage

command to verify that both cages are available through two ports, before

replacing the cable specified in the error message.

cli%

showcage cage6 cage7

Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model FormFactor

6 cage6 0:1:1 1 1:1:1 0 10 28-30 1.76 1.76 DCS8 SFF

7 cage7 0:1:1 0 1:1:1 1 10 27-30 1.76 1.76 DCS8 SFF

cabling

example 2

cli%

checkhealth -detail cabling

Checking cabling

Component --Summary Description--- Qty

Cabling Wrong I/O module or port 2

--------------------------------------

1 total 2

Component -Identifier- ---------------------Detailed Description----------------------

Cabling cage2 Cable in (cage2, I/O 0, DP-2) should be in (cage2, I/O 0, DP-1)

Cabling cage2 Cable in (cage2, I/O 0, DP-1) should be in (cage2, I/O 0, DP-2)

--------------------------------------------------------------------------------------

2 total

root@jnodec103288:~# showcage cage2

Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model FormFactor

2 cage2 0:1:2 1 1:1:2 0 10 13-34 402e 402e DCS7 SFF

cabling

suggested action 2

For cables that must be moved to different ports in the same I/O Module: Use the CLI

showcage

command to verify that the cage is available through two ports, before moving one or more cables to the
specified ports. For cables that must be moved between different I/O Modules and/or Drive Enclosures
(cages), contact the Hewlett Packard Enterprise Support Center to request support for changing the
cabling of your system. Moving cables on a running system can cause degraded PDs and LDs.

cli%

showcage cage2

Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model FormFactor

2 cage2 0:0:2 1 1:0:2 0 10 13-34 402e 402e DCS7 SFF

cage

Displays drive enclosure (cage) conditions that are not optimal and reports exceptions if any of the
following do not have normal states:

• Ports

• SFP signal levels (RX power low and TX failure)

• Power supplies

• Cage firmware (is not current)

• Reports if a

servicecage

operation has been started and has not ended.

• Cages are supported for hardware platform

Format of possible

cage

exception messages

Troubleshooting

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Summary of Contents for 3PAR StoreServ

Page 1: ...shed December 2018 Edition 2 Abstract This document provides information and instructions to guide you in servicing and upgrading the HPE 3PAR StoreServ 8000 Storage system without the assistance of an authorized service provider If assistance is needed contact your HPE Sales Representative or HPE Partner ...

Page 2: ...d Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries UNIX is a registered trademark of The Open Group Revision history Part Number Publication date Edition Summary of changes QL226...

Page 3: ...x 36 Replacing the direct current power cooling module in a controller node enclosure SP 5 x 41 Replacing a direct current power cooling module in a drive enclosure SP 5 x 46 SFP transceiver replacement 50 Replacing an SFP transceiver SP 4 x 50 Replacing an SFP transceiver SP 5 x 53 Switch replacement 55 Upgrade 57 Customer self upgrade 57 Drive additions 57 Guidelines for the drive installation 5...

Page 4: ...redentials for service 78 Time based password strong password 78 Encryption based password strong password 78 HPE 3PAR Service Processor accounts for service 79 Setting time based or encryption based password option from the Service Console interface of the HPE 3PAR Service Processor 5 x 81 Generating the encryption based ciphertext from the Service Console interface of the HPE 3PAR Service Proces...

Page 5: ...CIe Adapter LEDs 110 Two Port 10 GbE NIC Host PCIe Adapter LEDs 110 Four Port 1 GbE NIC Host PCIe Adapter LEDs 111 Four Port 16 Gb FC 10 GbE NIC Host PCIe Combo Adapter LEDs 112 Four port 10 Gb iSCSI 10 Gb Ethernet Combo Adapter LEDs 112 Two Port 32 Gb FC HBA LEDs 113 Controller node LEDs 114 Drive LEDs 118 I O module LEDs 120 Power cooling module LEDs 122 Power cooling module LEDs alternating cur...

Page 6: ...E 3PAR SmartStart log files OS 3 2 2 and SP 4 x 165 Collecting service processor log files SP 5 x 165 Collecting the service processor log files SP4 x 166 Websites 167 Support and other resources 168 Accessing Hewlett Packard Enterprise Support 168 Accessing updates 168 Customer self repair 169 Remote support 169 Warranty information 169 Regulatory information 170 Documentation feedback 170 Acrony...

Page 7: ... are available at the CSR Services Media Library website www hpe com support sml csr 1 From the Product category list select Storage 2 From the Product family list select 3PAR StoreServ Storage 3 From the Product series list select the product Links to the available videos are displayed Customer self upgrade video With HPE 3PAR OS 3 3 1 the customer self upgrade CSU video is available at the hpe c...

Page 8: ...optional CSR part yourself or have it replaced by Hewlett Packard Enterprise service personnel at no additional charge during the warranty period Replacement may require tools the removal of other parts more involved cabling and configuration and setup following replacement Breaker panel replacement The E T A Breaker Panel is a direct current component supported for the HPE 3PAR StoreServ 8000 Sto...

Page 9: ...eplacement component by contacting your Hewlett Packard Enterprise authorized service provider Shut down halt the failed controller node by contacting your Hewlett Packard Enterprise authorized service provider for assistance Procedure Preparation 1 Unpack the component and place on an ESD safe mat 2 Connect to the HPE 3PAR Service Processor Browse to either the IP address or hostname https sp_ip_...

Page 10: ... blue UID Service LED which helps you locate the failed component When the UID Service LED is solid blue and the Status LED is rapidly flashing green a controller node is shut down Depending on the nature of the controller node failure the Fault LED might be solid amber The Fault LED for the other active controller node in the cluster will be flashing indicating that one of the other controller no...

Page 11: ...ler node align it with the grooves in the slot and slide it into the slot until it halts against the insertion mechanism that is inside of the slot Do not fully insert the controller node in the slot at this time because the cables must be reconnected before it is fully seated Figure 4 Partially install the controller node into the slot 12 Reconnect the cables to the controller node While the cont...

Page 12: ...e verify that the State for the component and the storage system are Normal green 16 After the component replacement initiate Check Health on the storage system a From the SPOCC interface main menu click Support in the left navigation pane b From the Service Processor Support page under StoreServs click Health Check in the Action column 17 If significant time is left in the maintenance window end ...

Page 13: ... Select Actions Set maintenance mode and then follow the instructions TIP When you put the storage system in maintenance mode or edit the maintenance mode specify the duration in hours and a reason To edit the maintenance window select Actions Set maintenance mode and then click the Edit icon next to the maintenance window 5 Initiate Check Health on the storage system a From the Service Console in...

Page 14: ...us LED is rapidly flashing green a controller node is shut down Depending on the nature of the controller node failure the Fault LED might be solid amber The Fault LED for the other active controller node in the cluster will be flashing indicating that one of the other controller nodes in the cluster is shut down 8 Verify that all cables are labeled with their location Removal 9 Remove the cables ...

Page 15: ...it halts against the insertion mechanism that is inside of the slot Do not fully insert the controller node in the slot at this time because the cables must be reconnected before it is fully seated Figure 9 Partially install the controller node into the slot 13 Reconnect the cables to the controller node While the controller node is still only partially inserted in the slot reconnect the cables to...

Page 16: ...es indicating that it has joined the cluster 16 From the Service Console interface verify that the State of the component and the storage system are Normal green 17 After the component replacement initiate Check Health on the storage system a From the Service Console interface select Systems b Select Actions Check health 18 If significant time is left in the maintenance window end the Maintenance ...

Page 17: ... as loose screws hardware or debris Inspect the drives before installing them in the enclosure to make sure that they are not damaged IMPORTANT This replacement procedure applies only to a drive that has failed If a drive replacement is needed for a drive that has not failed contact your authorized service provider If more than one drive is degraded or failed contact your authorized service provid...

Page 18: ...ealth of the storage system will be in a Degraded state due to the failed drive 6 Locate the drive enclosure cage that contains the failed drive From the enclosure front locate the enclosure that has a solid amber drive status LED on the left ear cap bezel 7 Remove the bezel from the enclosure front a Unlock the bezel if necessary b Press the release tab c Rotate the bezel away from the enclosure ...

Page 19: ... and place on an ESD safe mat Figure 11 Removing an SFF drive Figure 12 Removing an LFF drive Replacement 10 Install the drive a On the drive press the release button to open the handle b With the latch handle of the drive fully extended align and slide the drive into the bay until the handle begins to engage 1 c To seat the drive into the drive bay close the handle 2 Service 19 ...

Page 20: ...emoved from the list and the replacement drive will be assigned a new drive ID and be in a healthy state 13 From the SPOCC interface verify that the State for the component and the storage system are Normal green 14 After the component replacement initiate Check Health on the storage system a From the SPOCC interface main menu click Support in the left navigation pane b From the Service Processor ...

Page 21: ...owing industry standard practices and ESD precautions Internal storage media can be damaged when drives are shaken dropped or roughly placed on a work surface Before installing drives into enclosures make sure that the enclosures are free of obstructions such as loose screws hardware or debris Inspect the drives before installing them in the enclosure to make sure that they are not damaged IMPORTA...

Page 22: ...link in the Health pane confirm that the drive State shows Failed and Vacated c In the Health pane select the link next to the Failed drive and then click the Overview drop down menu and select Schematic d On the Schematic page hover over the failed drive and note the positioning information within the storage system CAUTION If the drive is still in a Degraded state instead of a Failed state do no...

Page 23: ...th removal This process may take several hours Removal IMPORTANT Do not remove the failed drive until you have the replacement drive ready To prevent overheating do not leave the drive bay unpopulated for more than 10 minutes 9 Remove the drive a To release the handle into the open position pinch the latch handle to release the handle into the open position 1 b Extend the latch handle 2 c Slide th...

Page 24: ... in the LEDs may take several minutes as the drive is prepared for use by the system 12 Verify the state of the replacement drive From the Service Console interface the drive ID that you just replaced will be removed from the list and the replacement drive will be assigned a new drive ID and be in a healthy state The Schematic view automatically refreshes 13 From the Service Console interface veri...

Page 25: ...erviced power cooling module is healthy and functioning and then restart this servicing procedure from the beginning for the next power cooling module to be serviced To prevent overheating the replacement of the power cooling module requires a maximum service time of six minutes Ensure that cables are clear of the power cooling module when installing IMPORTANT Because each battery is a backup for ...

Page 26: ...tinuing Refer to the details in the Check Health results and review the documentation 6 Review the information in the alert notification If notifications are enabled information about the failed component is provided in the notification 7 Locate the failed battery in an AC PCM by checking the LED status Confirm on the AC PCM that the battery fail LED is solid amber 8 Verify that at least one batte...

Page 27: ...Place on the ESD safe mat Figure 20 Removing the battery AC power cooling module controller node enclosure Replacement 12 Install the battery for the AC PCM a With the battery handle in the upright position insert the replacement battery into the PCM 1 b Push down the handle to install 2 When the battery is correctly seated the battery and handle are aligned with the surface of the PCM Service 27 ...

Page 28: ...rts to rotate Ensure that no cables get caught in the PCM insertion mechanism c Close the handle until the latch clicks to fully seat the PCM in the enclosure d Once inserted pull back lightly on the PCM to ensure that it is properly engaged Figure 22 Installing the AC power cooling module 14 Connect the power cable and turn on the power to the AC PCM a Reconnect the power cable b Slide the cable ...

Page 29: ...or the replacement of an alternating current power cooling module AC PCM in a controller node enclosure using HPE 3PAR Service Processor SP 5 x IMPORTANT Only one power cooling module can be serviced at a time If another power cooling module is to be serviced verify that the first serviced power cooling module is healthy and functioning and then restart this servicing procedure from the beginning ...

Page 30: ...s Check health A check of the storage system runs to ensure that there are no additional issues CAUTION If health issues are identified during the Check Health resolve these issues before continuing Refer to the details in the Check Health results and review the documentation 6 Review the information in the alert notification If notifications are enabled information about the failed component is p...

Page 31: ... b Remove the battery from the battery compartment 2 c Place on the ESD safe mat Figure 24 Removing the battery AC power cooling module controller node enclosure Replacement 11 Install the battery for the AC PCM a With the battery handle in the upright position insert the replacement battery into the PCM 1 b Push down the handle to install 2 When the battery is correctly seated the battery and han...

Page 32: ...rts to rotate Ensure that no cables get caught in the PCM insertion mechanism c Close the handle until the latch clicks to fully seat the PCM in the enclosure d Once inserted pull back lightly on the PCM to ensure that it is properly engaged Figure 26 Installing the AC power cooling module 13 Connect the power cable and turn on the power to the AC PCM a Reconnect the power cable b Slide the cable ...

Page 33: ...ing current power cooling module in a drive enclosure SP 5 x This procedure is for the replacement of an alternating current power cooling module AC PCM in a drive enclosure using HPE 3PAR Service Processor SP 5 x IMPORTANT Only one power cooling module can be serviced at a time If another power cooling module is to be serviced verify that the first serviced power cooling module is healthy and fun...

Page 34: ... provided in the notification 7 Initiate the Locate action on the drive enclosure cage that contains the failed component At the right side of the Schematic view of the drive enclosure click the UID icon to illuminate the blue UID LED on the drive enclosure For many of the components the Schematic view can be used to illuminate the blue UID LED on the component Once the component is located the UI...

Page 35: ...s to engage the handle starts to rotate Ensure that no cables get caught in the PCM insertion mechanism c Close the handle until the latch clicks to fully seat the PCM in the enclosure d Once inserted pull back lightly on the PCM to ensure that it is properly engaged Figure 28 Installing the AC power cooling module 12 Connect the power cable and turn on the power to the AC PCM a Reconnect the powe...

Page 36: ...t of a battery in an 48V direct current DC power cooling module PCM in the controller node enclosure using HPE 3PAR Service Processor SP 5 x The battery can be replaced without replacing the entire PCM WARNING Since there is a risk of injury from electric shock or high energy levels only a certified electrician who knows about the procedures precautions and hazards associated with direct current D...

Page 37: ...d install the batteries in the 48VDC 764W PCMs IMPORTANT Because each battery is a backup for both controller nodes in the controller node enclosure controller nodes 0 and 1 both report a problem with a single battery The Qty appears as 2 in output because two controller nodes are reporting the problem Battery 0 for controller node 0 is in the left PCM and battery 0 for controller node 1 is in the...

Page 38: ...heck Health results and review the documentation 6 Review the information in the alert notification If notifications are enabled information about the failed component is provided in the notification 7 Locate the DC PCM with the failed battery 8 Confirm on the DC PCM that the battery fail LED is solid amber 9 Turn off the power switch on the DC PCM Some LEDs might remain illuminated after the PCM ...

Page 39: ...mpartment and place on the ESD safe mat Figure 30 Removing the battery DC power cooling module controller node enclosure Replacement 13 Install the battery in the DC PCM a With the battery handle in the upright position insert the battery into the 48V DC PCM b Push down the handle to install When the battery is correctly seated the battery and handle are aligned with the surface of the 48V DC PCM ...

Page 40: ...andle starts to rotate IMPORTANT Ensure that no cables get caught in the PCM insertion mechanism c Close the handle until the latch clicks to fully seat the 48V DC PCM in the enclosure d Once inserted pull back lightly on the PCM to ensure that it is properly engaged Figure 32 Installing the DC power cooling module controller node enclosure 15 Only to be completed by a certified electrician provid...

Page 41: ...roller node enclosure SP 5 x This procedure is for the replacement of an 48V direct current DC power cooling module PCM in a controller node enclosure using HPE 3PAR Service Processor SP 5 x WARNING Since there is a risk of injury from electric shock or high energy levels only a certified electrician who knows about the procedures precautions and hazards associated with direct current DC power sho...

Page 42: ...de enclosure controller nodes 0 and 1 both report a problem with a single battery The Qty appears as 2 in output because two controller nodes are reporting the problem Battery 0 for controller node 0 is in the left PCM and battery 0 for controller node 1 is in the right side PCM when looking at the controller node enclosure from the rear NOTE The power switch on the HPE 3PAR 48VDC 764W Power Cooli...

Page 43: ...lts and review the documentation 6 Review the information in the alert notification If notifications are enabled information about the failed component is provided in the notification 7 Locate the failed PCM 8 Turn off the power switch on the DC PCM Some LEDs might remain illuminated after the PCM is powered off because PCMs use a common power bus 9 Only to be completed by a certified electrician ...

Page 44: ...mpartment and place on the ESD safe mat Figure 34 Removing the battery DC power cooling module controller node enclosure Replacement 12 Install the battery in the DC PCM a With the battery handle in the upright position insert the battery into the 48V DC PCM b Push down the handle to install When the battery is correctly seated the battery and handle are aligned with the surface of the 48V DC PCM ...

Page 45: ...andle starts to rotate IMPORTANT Ensure that no cables get caught in the PCM insertion mechanism c Close the handle until the latch clicks to fully seat the 48V DC PCM in the enclosure d Once inserted pull back lightly on the PCM to ensure that it is properly engaged Figure 36 Installing the DC power cooling module controller node enclosure 14 Only to be completed by a certified electrician provid...

Page 46: ... enclosure SP 5 x This procedure is for the replacement of an 48V direct current DC power cooling module PCM in a drive enclosure using HPE 3PAR Service Processor SP 5 x WARNING Since there is a risk of injury from electric shock or high energy levels only a certified electrician who knows about the procedures precautions and hazards associated with direct current DC power should perform the power...

Page 47: ...m the orientation of the power switch on the alternating current AC power cooling module Labels on the HPE 3PAR 48VDC 764W Power Cooling Module show the model as 48VDC INPUT 764W PCM Prerequisites Arrange to have a certified electrician available during the installation A certified electrician must complete the power cabling connections for the direct current power cooling module Procedure Prepara...

Page 48: ... Schematic view can be used to illuminate the blue UID LED on the component Once the component is located the UID LED can be turned off using the same method 8 Locate the failed PCM 9 Turn off the power switch on the DC PCM Some LEDs might remain illuminated after the PCM is powered off because PCMs use a common power bus 10 Only to be completed by a certified electrician provided by the customer ...

Page 49: ...M into the enclosure and then push until the insertion mechanism starts to engage the handle starts to rotate IMPORTANT Ensure that no cables get caught in the PCM insertion mechanism c Close the handle until the latch clicks to fully seat the 48V DC PCM in the enclosure d Once inserted pull back lightly on the PCM to ensure that it is properly engaged Figure 38 Installing the DC power cooling mod...

Page 50: ... health 17 If significant time is left in the maintenance window end the Maintenance Mode a From the Service Console interface select Systems b Select Actions Set maintenance mode c To end the maintenance window associated with the replacement click X The flow of support information and local notifications of system alerts will be sent to Hewlett Packard Enterprise again 18 Follow the return instr...

Page 51: ...From the SPOCC interface main menu click Support in the left navigation pane b From the Service Processor Support page under StoreServs click Health Check in the Action column A pop up window displays a status message while the health check runs When running the Health Check using Internet Explorer the screen might remain blank while information is gathered This process could take a few minutes be...

Page 52: ... cable connected to the failed SFP transceiver with the port location and then disconnect the cable 10 Remove the SFP transceiver CAUTION To prevent damage do not touch the gold contact leads on the SFP transceiver a On the SFP transceiver pivot open the retaining clip b Slide the SFP transceiver out of the port slot Replacement 11 Install the SFP transceiver CAUTION To prevent damage do not touch...

Page 53: ... HPE 3PAR Service Processor SP 5 x An SFP transceiver is installed in each onboard Fibre Channel FC port and in the ports of host adapters WARNING When the storage system is on do not stare at the FC fibers because doing so could damage your eyes CAUTION To prevent damage when handling the SFP transceiver do not touch the gold contact leads IMPORTANT All SFP ports must contain an SFP transceiver a...

Page 54: ... Console SC alert notification An alert notification banner appears that contains the information for the failed port due to the failed SFP In the alert notification banner the port position is provided as Node Slot Port N S P To expand the box click the banner which shows additional information about the nature of the alert Click the details link to be taken to the Activity view for the appropria...

Page 55: ...replacement click X The flow of support information and local notifications of system alerts will be sent to Hewlett Packard Enterprise again 17 Follow the return instructions provided with the replacement component Switch replacement The Brocade 6510 Switch is a direct current component supported for the HPE 3PAR StoreServ 8000 Storage system WARNING Since there is a risk of injury from electric ...

Page 56: ... Brocade 6510 Switch locate the contact information at the Broadcom website www broadcom com For more information about the Brocade 6510 Switch see the product page www broadcom com products fibre channel networking switches 6510 switch 56 Service ...

Page 57: ...to each other in the same enclosure but load all the drives of one drive type before loading drives of a different drive type For each drive type installed in the array the following are the minimum recommended initial quantities For SSD and SAS performance HDDs the recommended initial quantity is eight drives per pair of controller nodes The required minimum is six drives per pair of controller n...

Page 58: ...LFF configuration LFF drives may be loaded into the 4U SAS drive enclosure LFF drives must be loaded in pairs of identical drives starting at the bottom of a column leaving no empty slots between drives in the column Intermixing SSDs and spinning media in an LFF drive enclosure is allowed as long as each drive type is installed in even pairs in the same column It is permitted to have empty columns...

Page 59: ...rrectly with these drives three pairs of FC six drives five pairs of NL 10 drives and two pairs of SSD four drives Figure 42 Example of a correct SFF drive allocation in two SFF enclosures CAUTION This example demonstrates an unbalanced allocation due to the NL drives not being installed in even pairs Avoid having an odd number of drives allocated in the drive enclosures Figure 43 Example of an un...

Page 60: ... next column and so on leaving no empty slots between drives Note bay numbering does not follow how the bays are loaded The bays are numbered left to right and then the next row up left to right and so on from 0 to 23 The first four LFF drives are loaded into bays 0 4 8 and 12 Figure 44 Drives bay numbering LFF drives LFF enclosure front view Figure 45 Loading order LFF drives LFF enclosure front ...

Page 61: ...e drives evenly across all the SFF drive enclosures If an equal distribution is not possible get as close as possible while still following the guidelines for the drives For an upgrade of only LFF drives install the drives by splitting the drives evenly across all the LFF drive enclosures If an equal distribution is not possible get as close as possible while still following the guidelines for the...

Page 62: ... an ESD safe mat 2 Connect to the HPE 3PAR Service Processor Browse to either the IP address or hostname https sp_ip_address or https hostname 3 Log in to the HPE 3PAR Service Processor SP With the 3parcust account credentials the Service Processor Onsite Customer Care SPOCC interface displays 4 Initiate Check Health on the storage system a From the SPOCC interface main menu click Support in the l...

Page 63: ...s of drives IMPORTANT For proper airflow and cooling a slot filler blank must remain installed in all unused drive bays 8 Install the pair or pairs of drives a On the drive press the release button to open the handle b With the latch handle of the drive fully extended align and slide the drive into the bay until the handle begins to engage 1 c To seat the drive into the drive bay close the handle ...

Page 64: ...ves using HPE 3PAR Service Processor SP 5 x CAUTION To ensure proper thermal control slot filler blanks are provided with the enclosures and must be inserted in all unused drive bays in the enclosure Operate the enclosure only when all drive bays are populated with either a drive or a blank If the storage system is enabled with the Data at Rest DAR encryption feature only use Federal Information P...

Page 65: ...issues are identified during the Check Health resolve these issues before continuing Refer to the details in the Check Health results and review the documentation 6 Obtain the current drive count From the Service Console interface select Storage Systems Physical Drives At the top you can see the total number of drives Scroll down to the bottom of the list to see all the drives installed in your sy...

Page 66: ...ted into the storage system IMPORTANT The storage system can be used normally but newly added drive capacity must be initialized before it can be allocated Within six minutes depending on the storage system load and the size of the upgrade the drives will be assigned an ID number and the storage system starts to initialize the chunklets to ready for use Chunklet initialization can take several hou...

Page 67: ... health issues are identified during the Check Health resolve these issues before continuing Refer to the details in the Check Health results and review the documentation 12 Install the bezel on the enclosure front a Insert the bezel into the enclosure right side b Press in the release tab c Insert the bezel into the enclosure left side d Lock the bezel optional Upgrade 67 ...

Page 68: ...ation For more information about the HPE 3PAR SP see the HPE 3PAR Service Processor Software User Guide available at the Hewlett Packard Enterprise Information Library Storage website www hpe com info storage docs Connection methods for the HPE 3PAR Service Processor Use one of the following methods to establish a connection to the HPE 3PAR Service Processor SP Web browser connection Use a standar...

Page 69: ...twork and then connect to the HPE 3PAR Service Processor SP IP address or hostname 2 Log in to the HPE 3PAR SP software Connecting to the Linux console of the HPE 3PAR Service Processor through a VMware vSphere Client Procedure 1 From a VMware vSphere client connect to the Linux console of the HPE 3PAR Service Processor SP 2 Log in to the HPE 3PAR SP software Connecting a service laptop to the phy...

Page 70: ...rd To access the TUI after the HPE 3PAR SP has been initialized log in to the console with the admin hpepartner or hpesupport accounts and credentials set during the initialization Interfaces with HPE 3PAR Service Processor software 4 x IMPORTANT HPE 3PAR SP 4 x requires HPE 3PAR OS 3 2 2 Service Processor Onsite Customer Care SPOCC The SPOCC interface is accessed when you log in to the HPE 3PAR S...

Page 71: ...r the account credentials and then click OK 3 Log in to gain access to the Service Processor Onsite Customer Care SPOCC interface Accessing the SP 4 x SPMaint interface directly Procedure 1 Connect to the HPE 3PAR Service Processor SP 4 x Linux console 2 Log in to gain access to the HPE 3PAR SPMaint main menu HPE 3PAR Service Processor Menu Accessing the CLI session from the Service Console interf...

Page 72: ...ve CLI interface from the TUI main menu a Enter the number for Interactive CLI Maintenance Mode b Enter the number for Open interactive CLI Accessing the CLI session from the Service Processor Onsite Customer Care interface HPE 3PAR Service Processor 4 x The Service Processor Onsite Customer Care SPOCC interface of the HPE 3PAR Service Processor SP 4 x provides a CLI session only for issuing nonin...

Page 73: ...servers For a list of HP and HPE server host names and IP addresses see Firewall and proxy server configuration on page 73 Firewall and proxy server configuration Firewall and proxy server configuration must be updated on the customer network to enable outbound connections from the service processor to the existing HP servers and the new HPE servers HP and HPE server host names and IP addresses HP...

Page 74: ... 65 16 For communication between the service processor and the HPE 3PAR StoreServ Storage system the customer network must allow access to the following ports on the storage system Port 22 SSH Port 5781 Event Monitor Port 5783 CLI For communication between the browser and the service processor the customer network must enable access to port 8443 on the SP For communication between the vCenter inst...

Page 75: ...d browse to the address https localhost 8443 HPE 3PAR StoreServ Management Console interfaces Interfaces for the HPE 3PAR StoreServ Management Console SSMC Main Console SSMC console Manage a storage system Administrator Console Admin console Add edit connect disconnect and remove a storage system accept certificates and view connected and disconnected systems About the HPE InfoSight platform Overv...

Page 76: ...al on page 76 2 Complete Registering the storage system with the HPE InfoSight web portal using the HPE 3PAR StoreServ Management Console on page 76 Creating an account to access the HPE InfoSight web portal This procedure is for creating an HPE Passport account to access the HPE InfoSight web portal IMPORTANT To gain access to the HPE InfoSight web portal Hewlett Packard Enterprise recommends the...

Page 77: ...the field containing the token This token is text beginning with StoreFrontRemoteAccess and will be pasted into a Token field in the Main Console interface 6 From the server on which the HPE 3PAR SSMC software is installed access the Main Console a Browse to https IP address or FQDN 8443 TIP The default port number is 8443 Another port might have been assigned during installation of the software T...

Page 78: ...ts used with the SP Beginning with HPE 3PAR OS 3 2 2 for the storage system time based or encryption based passwords are implemented for the support accounts used with the storage system Time based password strong password With the time based password option the Hewlett Packard Enterprise support person or authorized service provider can acquire the account password when needed without the involve...

Page 79: ...E 3PAR SP 5 x HPE 3PAR Service Console SC interface HPE 3PAR Text based User Interface TUI Interfaces for HPE 3PAR SP 4 x HPE 3PAR Service Processor Onsite Customer Care SPOCC interface HPE 3PAR SPMaint utility SPMaint HPE 3PAR CPMaint utility CPMaint Table 1 Accounts for HPE 3PAR SP 5 x Account Password options Interface access Permissions admin Static password Administrator sets changes SC throu...

Page 80: ...Linux Shell through a physical or virtual console TUI and Linux Shell through SSH Only Hewlett Packard Enterprise support service and diagnostic functions root Time based or encryption based password Administrator sets the password option through the SC or TUI For encryption based password administrator regenerates ciphertext blob through the SC or TUI Authorized service provider obtains the ciphe...

Page 81: ...rvice and diagnostic functions spdood Static password Hewlett Packard Enterprise sets changes per release SPOCC through a web browser SPMaint through a physical or virtual console SPMaint through SSH Only Hewlett Packard Enterprise support Service and diagnostic functions root Static password Hewlett Packard Enterprise sets changes per release SP Linux shell Only Hewlett Packard Enterprise support...

Page 82: ... The ciphertext is displayed 5 Copy and paste that ciphertext into an email text message or into an encrypted zip file and send to Hewlett Packard Enterprise support The ciphertext is safe to email because the random credential contained in the ciphertext is first encrypted and then wrapped using a public key Only Hewlett Packard Enterprise can unwrap the encrypted credential using the correspondi...

Page 83: ...t into an email to Hewlett Packard Enterprise support or to the approved service provider The ciphertext is safe to email because the random credential contained in the ciphertext is first encrypted and then wrapped using a public key Only Hewlett Packard Enterprise can unwrap the encrypted credential using the corresponding private key When copying the ciphertext copy the text starting with Begin...

Page 84: ...b through CLI commands Main console Administrator console Only Hewlett Packard Enterprise support and authorized service providers Service and diagnostic functions root Time based or encrypted based password Administrator sets the password option through CLI commands For encrypted based password administrator retrieves exports the ciphertext blob through CLI commands Linux Shell on the storage sys...

Page 85: ...e 3 Copy and paste that ciphertext into an email to Hewlett Packard Enterprise support or to the approved service provider The ciphertext is safe to email because the random credential contained in the ciphertext is first encrypted and then wrapped using a public key Only Hewlett Packard Enterprise can unwrap the encrypted credential using the corresponding private key Alert notifications for the ...

Page 86: ...arning from your browser that there is a problem with the security certificate or that the connection is not private Solution 1 Cause Warning message in Internet Explorer browser Action Click Continue to this website not recommended Solution 2 Cause Warning message in Google Chrome browser Action 1 Click the Advanced link 86 More information ...

Page 87: ...2 Click Proceed to sp_ip_address unsafe Solution 3 Cause Warning message in Mozilla Firefox browser Action 1 Click Advanced More information 87 ...

Page 88: ...2 Click Add Exception 3 Optional To remove the warning for this site in the future select Permanently store this exception in the Add Security Exception dialog 88 More information ...

Page 89: ...ding to their order and location in the rack Adapters information optional component The types of host PCIe adapters available are dependent on the model and configuration of the HPE 3PAR StoreServ 8000 Storage system The host PCIe adapters are optional for the HPE 3PAR StoreServ 8000 Storage system IMPORTANT Only an Hewlett Packard Enterprise authorized service provider is permitted to install th...

Page 90: ...orage systems IMPORTANT For the HPE 3PAR Two Port 10Gb iSCSI FCoE Converged Network Adapter some of the adapters have the faceplate labeling reversed with the port on the left identified as port 2 when oriented as in the following illustration This illustration shows the corrected label with port 1 on the left Use SFP transceiver connectors with the ports Figure 53 HPE 3PAR Two Port 10Gb iSCSI FCo...

Page 91: ...ts Port Node Slot Port N S P 1 N 2 1 2 N 2 2 Four Port 1 GbE NIC Host PCIe Adapter information This information applies only to the HPE 3PAR Four Port 1Gb Ethernet NIC Adapter for the HPE 3PAR StoreServ 8000 Storage systems IMPORTANT For the HPE 3PAR Four Port 1Gb Ethernet NIC Adapter some of the adapters have the faceplate labeling incorrect indicating that the ports are numbered 0 through 3 The ...

Page 92: ...Four Port 16Gb FC 10Gb Ethernet Combo Adapter ports Port Node Slot Port N S P 1 Fibre Channel N 2 1 2 Fibre Channel N 2 2 3 Ethernet N 2 3 4 Ethernet N 2 4 Four port 10 Gb iSCSI 10 Gb Ethernet Combo Adapter information This information applies only to the HPE 3PAR Four Port 10Gb iSCSI 10Gb Ethernet Combo Adapter for the HPE 3PAR StoreServ 8000 Storage systems IMPORTANT There is no FCoE support for...

Page 93: ...DC Breaker Panels and two Grounding Bars are installed as a set This provides a total of 32 outputs or 16 redundant outputs The DC Breaker Panel is the DC equivalent to the AC Power Distribution Unit PDU The Grounding Bar is installed on the Breaker Panel and is the central ground to which all components and the rack itself will be grounded The grounding bars are then connected to the facility gro...

Page 94: ...CIe slot used for optional host adapters FC CNA NIC 2 Fibre Channel ports Two 16 Gb FC onboard ports FC 1 FC 2 used for the host server connection 3 Ethernet port MGMT MGMT 1 Gb Ethernet onboard port used to connect to the network 4 Ethernet port RC 1 RC 1 1 Gb Ethernet onboard port used for an HPE 3PAR Remote Copy or HPE 3PAR File Persona connection 5 SAS ports Two 12 Gb SAS onboard ports DP 1 DP...

Page 95: ...ontroller node has two Ethernet onboard built in ports MGMT Onboard port for the network connection RC 1 Onboard port for an HPE 3PAR Remote Copy or HPE 3PAR File Persona connection Figure 60 Ethernet onboard ports controller node enclosure rear view FC onboard ports The controller node has two Fibre Channel FC onboard ports and each port includes two LEDs The arrow head shaped LEDs point to the p...

Page 96: ... ports The controller node has two Cluster Interconnect Link onboard ports and each includes two LEDs NOTE 4 node storage system Cluster Interconnect Link onboard ports are used to connect nodes together 2 node storage system Cluster Interconnect Link onboard ports are not used and LEDs will be off Figure 63 Cluster Interconnect Link onboard controller node enclosure rear view Console onboard port...

Page 97: ...DD HPE 3PAR Near line NL SAS HDD HPE 3PAR FIPS Encrypted SSD HDD Drive sizes The drives come in two physical sizes installed in carriers magazines SFF 6 4 cm 2 5 in drives LFF 8 9 cm 3 5 in drives Maximum drives supported 24 SFF drives per SFF enclosure 24 LFF drives per LFF enclosure Enclosures information Controller node enclosure and drive enclosures information front view The fronts of the con...

Page 98: ...wer panel latch that opens to gain access to a captive screw for securing the enclosure to a rack and the model information for the storage system Controller node enclosure There is one type of controller node enclosure SFF 6 4 cm 2 5 in 2U controller node enclosure Provides 24 SFF drive bays arranged in a single row Figure 66 SFF controller node enclosure front view Drive enclosure There are two ...

Page 99: ...e bays arranged in four columns of six slots each Figure 68 Drive bays numbering LFF drive enclosure front view Controller node enclosure information rear view This information applies only to the controller node enclosure for the HPE 3PAR StoreServ 8000 Storage system Figure 69 Controller node enclosure rear view More information 99 ...

Page 100: ... data from the storage system and provides hosts with a coherent virtualized view of the storage system 5 Power cooling module 1 The power cooling module PCM is an integrated power supply and cooling fan and also contains a replaceable battery The PCM battery is shipped fully charged but the batteries might lose some charge and show a degraded status immediately when power is applied One PCM can s...

Page 101: ...ough power for the enclosure Each PCM must draw power from different mains If one main fails operation of the other PCM continues 3 I O module 0 The I O modules connect the controller nodes to the drive enclosures using mini SAS cables enabling the transfer of data between the controller nodes drives PCMs and enclosures I O module 0 has a red label 4 SAS ports The SAS ports connect the I O modules...

Page 102: ...ker I O module information This information applies only to the I O module for the HPE 3PAR StoreServ 8000 Storage system IMPORTANT Notice that the I O modules are installed differently between the SFF drive enclosure and the LFF drive enclosure In the SFF drive enclosure the I O modules in the enclosure are inverted 180 from each other as well as the SAS ports In the LFF drive enclosure the I O m...

Page 103: ...ling module for use with the expansion drive enclosures Direct current HPE 3PAR 48VDC 764W Power Cooling Module for use with both the controller node enclosure and expansion drive enclosures Power cooling module information alternating current controller node enclosure The alternating current AC HPE 3PAR 764W power cooling module PCM is a component for the HPE 3PAR StoreServ 8000 Storage controlle...

Page 104: ...re The alternating current AC HPE 3PAR 580W power cooling module is a component for the HPE 3PAR StoreServ 8000 Storage drive enclosure when installing the system in an alternating current power environment The 580 W PCM is an integrated power supply and cooling fan NOTE Labels on the PCM for the drive enclosure show the model as 580W PCM Gold Series Figure 77 PCM numbering alternating current SFF...

Page 105: ...grated power supply and cooling fan that has a compartment for adding a replaceable battery when it is installed in a controller node enclosure NOTE The power switch on the HPE 3PAR 48VDC 764W Power Cooling Module is inverted 180 from the orientation of the power switch on the alternating current AC power cooling module Labels on the HPE 3PAR 48VDC 764W Power Cooling Module show the model as 48VDC...

Page 106: ...fo storage docs Service processor information The physical service processor SP is an optional component for the storage system that can be used instead of a virtual service processor The storage system supports the following physical service processors based on whether the system is installed in either an alternating current or direct current power environment Alternating current HPE ProLiant DL1...

Page 107: ... use as the Service port or configured for use as an iLO virtual serial port 1 Slot 3 PCIe3 x8 8 4 1 If the GPU riser cage is installed Slot 3 supports PCIe x16 16 8 4 1 2 Slot 2 PCIe3 x8 8 4 1 3 Slot 3 PCIe3 x16 16 8 4 1 4 Non hot plug power supply 5 Power supply blank bay 2 of optional redundant power supply module 6 Hot plug power supply bay 1 of optional redundant power supply module 7 NIC 2 i...

Page 108: ... NIC 1 2 Service port NIC 2 Figure 86 HPE ProLiant DL360 Gen10 Server details For the HPE ProLiant DL360 Gen10 Server the Service port iLO Management port and Serial port are dedicated ports NOTE The ports are different than the HPE ProLiant DL120 Gen9 Server 1 Slot 1 PCIe3 2 Slot 2 PCIe3 3 Slot 3 PCIe3 optional requires second processor 4 Power supply 2 PS2 5 Power supply 1 PS1 6 Video port 7 NIC...

Page 109: ...PORTANT The HPE 3PAR StoreServ Storage system components have LEDs to indicate whether the hardware is functioning properly and to help identify errors The LEDs help diagnose basic hardware problems Adapter LEDs Four Port 16 Gb FC Host PCIe Adapter LEDs This information applies only to the HPE 3PAR Four Port 16Gb FC Host Bus Adapter for the HPE 3PAR StoreServ 8000 Storage system Figure 87 HPE 3PAR...

Page 110: ...bel with port 1 on the left Figure 88 HPE 3PAR Two Port 10Gb iSCSI FCoE Converged Network Adapter LEDs Table 16 HPE 3PAR Two Port 10Gb iSCSI FCoE Converged Network Adapter LEDs LED function Status Port state 1 Link status Green solid Normal Connected link up Off Link down or not connected 2 Activity Green solid Activity Off No activity Two Port 10 GbE NIC Host PCIe Adapter LEDs This information ap...

Page 111: ...IC Adapter for the HPE 3PAR StoreServ 8000 Storage system IMPORTANT For the HPE 3PAR Four Port 1Gb Ethernet NIC Adapter some of the adapters have the faceplate labeling incorrect indicating that the ports are numbered 0 through 3 The following illustration shows the corrected label indicating that the ports are numbered 1 through 4 Figure 90 HPE 3PAR Four Port 1Gb Ethernet NIC Adapter LEDs Table 1...

Page 112: ...ashes 3 fast amber flashes 4 fast amber flashes Link up and activity at 2 Gb s Link up and activity 4 Gb s Link up and activity 8 Gb s Link up and activity 16 Gb s Table 20 10 GbE NIC port LEDs Green LED Amber LED Port state Off Off No link Off Amber solid Link at the highest speed 10 GbE Green flashing Amber solid Link at the highest speed and activity Green solid Off Link at the highest speed 1 ...

Page 113: ...Green solid Off Link at the highest speed 1 GbE Green flashing Off Link at lowest speed and activity Two Port 32 Gb FC HBA LEDs This information applies only to the HPE 3PAR Two Port 32Gb FC Host Bus Adapter for the HPE 3PAR StoreServ 8000 Storage system Figure 91 HPE 3PAR Two Port 32Gb FC Host Bus Adapter ports Table 23 HPE 3PAR Two Port 32Gb FC Host Bus Adapter LEDs LED Function Status Port stat...

Page 114: ...down halted Green slow flashing Cluster member and flashes slowly in synchronization with the other controller nodes in the cluster UID Service Blue solid Shutdown halted not a cluster member can be removed Blue flashing Locate active do not remove component Off Locate not active Fault Amber solid Fault Amber flashing In the cluster one of the other controller nodes is shut down halted Off No faul...

Page 115: ...nk Amber solid 100 Mb Link Off No link established or 10 Mb Link 2 Activity Green solid No link activity Green flashing Link activity Off No link established FC onboard ports LEDs controller node enclosure rear view The controller node has two Fibre Channel FC onboard ports and each port includes two LEDs The arrow head shaped LEDs point to the port they are associated with NOTE Incorrectly config...

Page 116: ...r flashes Connected at 8 Gb s 4 Fast amber flashes Connected at 16 Gb s 2 Link status On Normal Connected link up Green flashing Link down or not connected SAS onboard ports LEDs IMPORTANT For the SAS DP2 port without an SAS cable attached the amber LED is illuminated and the green LED is off This behavior is expected for the DP2 port For the SAS DP 1 port without an SAS cable attached both amber ...

Page 117: ...iew LED Function Status State Activity Green solid No link activity Green flashing Link activity Off No link established Fault Amber solid Fault Only for DP 2 no SAS cable connected Amber flashing Locate active Off Normal operation Cluster Interconnect Link onboard ports LEDs The controller node has two cluster interconnect link onboard ports and each includes two LEDs More information 117 ...

Page 118: ...closure rear view LED function Status State 1 Fault Amber solid Fault No link established or the cable incorrectly configured Amber flashing Interconnect link cabling error Controller node in wrong slot Serial number mismatch between controller nodes Off No fault 2 Status Green solid Link established Off No link established Drive LEDs This information applies only to the drives for the HPE 3PAR St...

Page 119: ... Fault ready for replacement Amber flashing Locate active amber LED flashes on all drives in OK state NOTE On failed drives the Fault amber LED does not flash 2 Status Green solid Normal operation drive in an OK state admitted by the HPE 3PAR OS Green flashing Drive activity More information 119 ...

Page 120: ...e amber LED flashes on all drives in OK state NOTE On failed drives the Fault amber LED does not flash 2 Status Green solid Normal operation drive in an OK state admitted by the HPE 3PAR OS Green flashing Drive activity I O module LEDs This information applies only to the I O modules for the HPE 3PAR StoreServ 8000 Storage system 120 More information ...

Page 121: ...the SAS ports In the LFF drive enclosure the I O modules in the enclosure are installed in the same direction as well as the SAS ports Figure 103 I O module LEDs SFF drive enclosure rear view Table 31 I O module LEDs SFF drive enclosure rear view LED Function Status State Power Green solid Power Off No power UID Service Blue flashing Locate active Off Locate not active Fault Amber solid Fault Off ...

Page 122: ...Fault Off No fault Power cooling module LEDs Power cooling module LEDs alternating current controller node enclosure This information applies only to the HPE 3PAR 764W power cooling module for the HPE 3PAR StoreServ 8000 Storage system NOTE Labels on the PCM for the controller node enclosure show the model as 760W PCM Gold Series Figure 105 764W PCM LEDs alternating current controller node enclosu...

Page 123: ...er Fault Out of tolerance Amber flashing Firmware download Battery fail Amber solid Hard fault not recoverable Amber flashing Soft fault recoverable Battery good Green solid Present and charged Green flashing Charging or disarmed Power cooling module LEDs alternating current drive enclosure This information applies only to the HPE 3PAR 580W power cooling module for the HPE 3PAR StoreServ 8000 Stor...

Page 124: ...solid No AC power Fault Out of tolerance Amber flashing Firmware download Power cooling module LEDs direct current system This information applies only to the HPE 3PAR 48VDC 764W Power Cooling Module for the HPE 3PAR StoreServ 8000 Storage system NOTE The power switch on the HPE 3PAR 48VDC 764W Power Cooling Module is inverted 180 from the orientation of the power switch on the alternating current...

Page 125: ...s Off Off On Off PCM fan has failed On Off On On PCM fault over temp over voltage over current Off Flashing Off Off Standby mode Flashing Off Flashing Flashing PCM firmware download Table 36 48VDC 764W PCM LEDs LED Function Status State Battery fail Amber solid Hard fault not recoverable Amber flashing Soft fault recoverable Battery good Green solid Present and charged Green flashing Charging or d...

Page 126: ...hing Service processor managed remotely Off Deactivated 2 NIC link Green solid Network link Off No network link 3 NIC activity Green solid Network link Green flashing Network activity Off No network activity 4 Power supply Green solid Normal Off The physical service processor has redundant power supplies RPS and the LEDs are the same on both Off represents one or more of the following conditions P...

Page 127: ...by power still on Off Power cord not attached no power supplies installed or power failure 2 Health Green solid Service processor on and health normal Amber flashing Service processor health degraded Red flashing Service processor health critical Off Service processor power off 3 NIC status Green solid Link to network Green flashing Network activity Off No network link activity 4 UID Service Blue ...

Page 128: ... Standard NIC activity LED Green solid Activity exists Green flashing Activity exists Off No activity exists 2L iLO 5 Standard NIC link LED Green solid Link exists Off No link exists 3 Power supply 2 LED Green solid Normal Off One or more of the following conditions exists AC power unavailable Power supply failed Power supply in standby mode Power supply exceeded current limit 4 Power supply 1 LED...

Page 129: ...quence initiated 8 Hz iLO manual reboot sequence in progress Off Deactivated 2 Power on Standby button and power LED Green solid System on Green flashing Performing power on sequence Amber solid System in standby Off No power present Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected 3...

Page 130: ...stem status LEDs This information applies only to the HPE 3PAR StoreServ 8000 Storage system The controller node enclosures and drive enclosures have system status LEDs at the front left corner of the enclosures Figure 112 System status LEDs left bezel ear cap SFF enclosures front view Table 41 System status LEDs left bezel ear cap SFF enclosures front view LED Function Status State 1 System power...

Page 131: ... standby Amber solid Enclosure powered by the battery 2 Module fault Amber solid Fault Off No fault 3 Drive status Amber solid Fault An issue exists with one or more drives within the enclosure To determine the affected drives inspect the LEDs on each drive This LED applies only to drives Off No fault Controller node rescue Each controller node has a built in node rescue network that connects the ...

Page 132: ...roller node pairs to upgrade the storage system Replacing one or more failed node drives within a controller node IMPORTANT In rare instances a replacement node drive is not recognized as being blank which prevents the start of the automatic node to node rescue process If the automatic node to node rescue process does not start automatically contact your authorized service provider Procedure 1 Par...

Page 133: ...tall the controller node into the slot 2 Reconnect the cables to the controller node While the controller node is still only partially inserted in the slot reconnect the cables to the controller node 3 Fully install and seat the controller node into the slot See Figure 117 Fully install and seat the controller node into the slot on page 133 Slide in the controller node 1 while pushing in on the gr...

Page 134: ...ise service personnel to do the installation A mandatory CSR part typically does not need tools to replace consists of a single part has minimum cabling and is plug and play Optional CSR parts You can replace this optional CSR part yourself or have it replaced by Hewlett Packard Enterprise service personnel at no additional charge during the warranty period Replacement may require tools the remova...

Page 135: ...ble cable between devices Shorter cables reduce the possibility of signal degradation over longer distances and are easier to route along the rear of the rack Cables cannot have any obvious kinks deformation or damage to the connector housing or sheathing To prevent these issues use extra care when unpacking unwinding routing and storing cables To prevent mechanical damage or depositing contaminan...

Page 136: ...d of pulling on the cable Removing the cable restraint shipping brackets During transport the cable restraint shipping brackets support the connected data cables and connectors for the HPE 3PAR StoreServ 8000 Storage system When the storage system is in a stationary position the brackets are not required and may need to be removed to provide access to the components of the storage system If you re...

Page 137: ...if enabled Contact Hewlett Packard Enterprise Support for assistance HPE 3PAR Service Processor Service Console interface Click the alert banner and then click Details From the Activity page the spare part number is located under the Component heading See the Hewlett Packard Enterprise parts store website www hpe com info parts ordercenter More information 137 ...

Page 138: ...Packard Enterprise Support Center acts on alerts that are not customer administration alerts Customer administration alerts are managed by customers Components functions Table 44 Component functions Component Function alert Displays unresolved alerts ao Displays Adaptive Optimization issues cabling Displays drive enclosure cage cabling issues cage Displays drive enclosure cage issues cert Displays...

Page 139: ...e alert exception messages Alert component alert_text alert example Component Identifier Detailed Description Alert hw_cage 1 Cage 1 Degraded Loop Offline Alert sw_cli 11 authentication failures in 120 secs alert suggested action View the full alert output using the SSMC interface or the HPE 3PAR CLI command showalert d ao Displays Adaptive Optimization issues Checks that all PD classes that exist...

Page 140: ...drive enclosures must have at least one or more hard drives installed before powering on the enclosure Format of possible cabling exception messages Cabling cageID Cabled to nodelist remove a cable from nodelist Cabling nodeID No cabling data for nodeID Check status of nodeID Cabling cageID Cage is connected to too many node ports portlist Cabling cageID Cage has multiple paths to portlist correct...

Page 141: ...or 2 cage2 0 1 2 1 1 1 2 0 10 13 34 402e 402e DCS7 SFF cabling suggested action 2 For cables that must be moved to different ports in the same I O Module Use the CLI showcage command to verify that the cage is available through two ports before moving one or more cables to the specified ports For cables that must be moved between different I O Modules and or Drive Enclosures cages contact the Hewl...

Page 142: ..._status Current Current Product_Rev 402e 402e State self partner OK OK OK OK VendorId ProductId HP DCS8 HP DCS8 Master_CPU Yes No SAS_Addr 50050CC1178EA0BE 50050CC1178E6BBE Link_Speed DP1 DP2 6 0Gbps Unknown 6 0Gbps Unknown PS PSState ACState DCState Fan State Fan0_Speed Fan1_Speed ps0 OK OK OK OK Low Low ps1 Failed Failed Failed OK Low Low Drive Info PortA PortB Drive DeviceName State Temp C Loop...

Page 143: ...Gbps Unknown PS PSState ACState DCState Fan State Fan0_Speed Fan1_Speed ps0 OK OK OK OK Low Low ps1 Failed Failed Failed OK Low Low Drive Info PortA PortB Drive DeviceName State Temp C LoopState LoopState 0 0 5000c500720387e0 Normal 21 OK OK 1 0 5000c50072039188 Normal 21 OK OK 2 0 5000c500720387b0 Normal 21 OK OK 3 0 5000c500720395b4 Normal 21 OK OK 4 0 5000c50072036fbc Normal 21 OK OK 5 0 5000c5...

Page 144: ...000c500720387b0 Normal 21 OK 0 3 5000c500720395b4 Normal 21 OK 0 4 5000c50072036fbc Normal 21 OK 0 5 5000c50072039fc0 Normal 21 OK 0 6 5000c50072037250 Normal 21 OK 0 7 5000c5005737cc0c Normal 23 OK cage example 4 SComponent Summary Description Qty Cage Cages not on current firmware 1 Component Identifier Detailed Description Cage cage 3 Firmware is not current cage suggested action 4 Check the dr...

Page 145: ...e expired SSL certificate and the CLI createcert command to create an SSL certificate with a valid date range dar Checks for issues with data encryption Format of possible dar exception messages DAR DAR Encryption status is unavailable DAR DAR Encryption is enabled but not licensed DAR DAR Encryption key needs backup DAR There are number disks that are not Self Encrypting DAR DAR Encryption status...

Page 146: ...rk and NTP information NTP will not adjust the time for significant time differences use the setdate CLI command to set the time date and time zone on all controller nodes cli showdate Node Date 0 2010 09 08 10 56 41 PDT America Los_Angeles 1 2010 09 08 10 56 39 PDT America Los_Angeles cli shownetshowdatesetdate tz America Denversetdate 05211532showdate file Displays file system conditions that ar...

Page 147: ...started manually due to error or during a change of master nodes If sysmgr was restarted it tries to remount the admin volume every few minutes Every controller node must have the following file system link so that the admin volume can be mounted if the controller node becomes the master controller node onallnodes ls l dev tpd_vvadmin Node 0 lrwxrwxrwx 1 root root 12 Oct 23 09 53 dev tpd_vvadmin t...

Page 148: ...alth of each storage pool Checks the health of each virtual file system Checks the health of the node IP addresses for file services Checks the health of the file services gateway Format of possible fs exception messages fs fpg error text fs poolname poolname is degraded Failed over from primaryowner to currentowner fs poolname poolname associatedMessage Corrective Action correctiveAction fs vfs e...

Page 149: ...V support Host portID Host is not seen by multiple nodes only seen from node nodeID host example 1 Component Summary Description Qty Host Ports not configured symmetrically 1 Component Identifier Detailed Description Host Port 0 1 1 Port not connected to fabric like Port 1 1 1 host action 1 Use the CLI showport showport par and controlport commands to configure port 1 0 1 for point mode fabric con...

Page 150: ...ts LD ld ldname LD has reduced availability Current cavail Configured avail LD ld ldname LD does not have a backup LD ld ldname LD does not have owner and backup LD ld ldname Logical Disk is owned by owner but preferred owner is powner LD ld ldname Logical Disk is backed by backup but preferred backup is pbackup LD ld ldname A logging LD is smaller than 20G in size LD ld ldname Detailed State ldst...

Page 151: ...sr 12 cli showpd 104 ld example 3 Component Summary Description Qty LD LDs with reduced availability 1 Component Identifier Detailed Description LD ld R1 usr 0 LD has reduced availability Current ch Configured cage ld suggested action 3 LDs are created with certain high availability characteristics such as ha cage If chunklets in an LD get moved to locations where the Current Availability CAvail i...

Page 152: ...at of possible license exception messages License feature_name License has expired license example Component Identifier Detailed Description License System Tuner License has expired license suggested action If wanted request a new or updated license from your sales engineer network Displays Ethernet issues for the administrative file services and Remote Copy over IP RCIP networks that have been lo...

Page 153: ...mands display current network counters as checkhealth compares error with the last logging sample NOTE The error counters shown by shownet and shownet d cannot be cleared except by rebooting a controller node Because checkhealth is comparing network counters with a history log checkhealth stops reporting the issue if there is no increase in error in the next log entry cli shownet dIP Address 192 1...

Page 154: ... to these nodes the minimum is MINDISKCNT PD pd pdID PD SAS speed is speed instead of speed on both ports PD pd pdID PD SAS speed is speed instead of speed from port 0 1 PD disk pdWWN Unadmitted PD in cage position CagePos Type devType PD cage cageID mag magID Magazine has a failed servicemag operation PD cage cageID mag magID Magazine is being serviced PD cage cageID mag magID Magazine has an act...

Page 155: ...PU Yes No SAS_Addr 50050CC10230567E 50050CC10230567E Link_Speed DP1 Internal 6 0Gbps 6 0Gbps 6 0Gbps 6 0Gbps PS PSState ACState DCState Fan State Fan0_Speed Fan1_Speed ps0 OK OK OK OK Low Low ps1 OK OK OK OK Low Low Drive Info PortA PortB Drive DeviceName State Temp C LoopState LoopState 0 0 5000c500725333e0 Normal 20 OK OK 0 1 5000c50072533d24 Normal 21 OK OK 0 2 5000c500725314a0 Normal 21 OK OK ...

Page 156: ... firmware upgrade Check the state of the Drive using CLI commands such as showpd s showpd i and showfirmwaredb cli showpd s 3Id CagePos Type State Detailed_State SedState 3 0 3 0 FC degraded old_firmware fips_capable 1 total cli showpd i 3 cli showfirmwaredb pd example 5 Component Identifier Detailed Description PD Sparing Algorithm is not set pd suggested action 5 Check the system s Sparing Algor...

Page 157: ... desired location for your system cli showldId Name RAID Detailed_State Own SizeMB UsedMB Use Lgct LgId WThru MapV 19 pdsld0 0 1 normal 1 0 256 0 P F 0 Y N 20 pdsld0 1 1 normal 1 0 7680 0 P 0 Y N 21 pdsld0 2 1 normal 1 0 256 0 P 0 Y N pdch example 2 Component Summary Description Qty pdch LDs with connection path different than ownership 23 pdch LDs with chunklets on a remote disk 18 Component Iden...

Page 158: ...ed to initiator ports or host and Remote Copy over Fibre Channel RCFC ports configured on the same FC adapter Degraded SFPs and those with low power perform this check only if this FC Adapter type uses SFPs Ports listed as hosts in showhost that are not ready or not configured as host Host ports or systems with too many initiators connected Format of possible port exception messages Port port nsp ...

Page 159: ...r Port 0 1 1 DDM is a good reading and 12 uW for Port 1 1 1 is a weak reading 15 uW Normal RX power level readings are 300 700 uW cli showport sfp ddm 0 1 1 1 1 1 Port 0 1 1 DDM Warning Alarm Type Units Reading Low High Low High Temp C 29 5 85 10 90 Voltage mV 3339 3000 3600 2900 3700 TX Bias mA 8 2 14 1 17 TX Power uW 478 158 562 125 631 RX Power uW 522 15 1000 10 1258 Port 1 1 1 DDM Warning Alar...

Page 160: ...ent Identifier Detailed Description Port port 2 0 3 Mismatched mode and type port suggested action 4 This output indicates that the port mode such as an initiator or target is not correct for the connection type such as drive host ISCSI FCoE or RCFC Useful HPE 3PAR CLI commands are showport showport c showport par showport rcfc showcage and so on cli showport Component Identifier Detailed Descript...

Page 161: ... links Remote Copy Groups and VVs Remote Copy internal structure Too many Remote Copy targets configured as sync Format of possible rc exception messages RC rc name All links for target name are down but target not yet marked failed RC rc name Target name has failed RC rc name Link name of target target is down RC rc name Group name is not started to target target RC rc vvname VV vvname of group n...

Page 162: ...messages Network SP InServ SP ethernet Stat stat has increased too quickly check SP network settings sp example Component Identifier Detailed Description SP ethernet State rx_errs has increased too quickly check SP network settings sp suggested action The stat variable can be any of the following rx_errs rx_dropped rx_fifo rx_frame tx_errs tx_dropped tx_fifo This message is caused by customer netw...

Page 163: ...lay system initiated tasks use showtask all cli showtask d 6313 Id Type Name Status Phase Step 6313 background_command upgradecage a f failed Detailed status is as follows 2010 10 22 10 35 36 PDT Created task 2010 10 22 10 35 36 PDT Updated Executing upgradecage a f as 0 12109 2010 10 22 10 35 36 PDT Errored upgradecage Invalid option f vlun Displays inactive Virtual LUNs VLUNs and those which hav...

Page 164: ...cli servicehost list HostName WWN iSCSI_Name Port host0 10000000C98EC67A 1 1 2 host1 210100E08B289350 0 5 2 Lun VVName HostName Host_WWN iSCSI_Name Port Type 2 BigVV cs wintec test1 10000000C964121D 3 5 1 unknown vv Displays virtual volumes VV that are not optimal Checks for VVs and common provisioning groups CPG whose State is not normal Format of possible vv exception messages VV vv vvname IO to...

Page 165: ...danger of a TOC quorum loss so the system executes a controlled shutdown For a controlled shutdown the hardware remains powered on and the controller nodes reboot when the ambient temperature has reduced and remains in the acceptable range for at least 30 minutes Log files collection For a service event it might be necessary to collect the HPE 3PAR Service Processor SP log files for Hewlett Packar...

Page 166: ...llection is in progress it will start a task which will be displayed at the top of the page To see details for a specific collection task in Activity view expand the task message and click the Details link for the task Collecting the service processor log files SP4 x Procedure 1 Connect and log in to the service processor SP 2 From the Service Processor Onsite Customer Care SPOCC main menu click F...

Page 167: ...seProducts Software Depot www hpe com support softwaredepot Software License Manager enterpriselicense hpe com Software updates and licensing www hpe com downloads software Support Center www hpe com support hpesc SPOCK www hpe com storage spock White papers and analyst reports www hpe com storage whitepapers Hewlett Packard Enterprise storage websites Data Storage www hpe com info storage Informa...

Page 168: ...mponents Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www hpe com support downloa...

Page 169: ...on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected www hpe com services getconnected HPE Proactive Care services www hpe com services proactivecare HPE Proactive ...

Page 170: ...nfo reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see www hpe com info environment Documentation feedback Hewlett Packard Enterprise is committed to providing documen...

Page 171: ...IMMs CDA confidential disclosure agreement CLI command line interface CNA converged network adapter CSI Customer Self Install CSR Customer Self Repair CSU Customer Self Upgrade DAR data at rest DC direct current power or data cache DIMMs DHCP dynamic host configuration protocol DNS domain name system ESD electrostatic discharge Acronyms 171 ...

Page 172: ...aceable unit Gb s or Gbps Gigabits per second GbE Gigabit Ethernet GUI graphical user interface HBA host bus adapter I O input output iLO integrated lights out IOM I O Module LAN local area network LFF large form factor LUN logical unit number MOB moment of birth NIC network interface card NL near line drive type NTP network time protocol 172 Acronyms ...

Page 173: ... redundant power supply SAN storage area network SAS serial attached SCSI SC HPE 3PAR SP Service Console SFF small form factor SFP small form factor pluggable SFRM Hewlett Packard Enterprise StoreFront Remote SP Service Processor SPOCC HPE 3PAR Service Processor Onsite Customer Care SPOCK Single Point of Connectivity Knowledge SPS single power supply SSA secure service agent Acronyms 173 ...

Page 174: ... HPE 3PAR StoreServ Management Console TCP transmission control protocol TOTP time based one time password TUI HPE 3PAR SP Text based User Interface U unit of space in a rack UID unit identification VM virtual machine VV virtual volume W watt 174 Acronyms ...

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