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Locating ID labels

To assist in troubleshooting, product, serial, and authentication numbers are available on each

computer.

●

All workstations have a serial number (unique for each workstation) and product number. Have

these numbers available when you contact support.

●

The Certificate of Authentication (COA) is used for Windows 7-preinstalled systems only.

●

The Genuine Microsoft Label (GML) is used for Windows 8-preinstalled systems only.

●

A service label shows the build ID and Feature Byte strings, which are needed for system board

replacement.

In general, these labels can be found in the top, rear, or bottom of the chassis (tower and desktop

configuration) (your computer might look different).

Figure 8-1

  Tower and desktop label locations

Locating warranty information

To locate base warranty information, see 

http://www.hp.com/support/warranty-lookuptool

.

To locate an existing Care Pack, see 

http://www.hp.com/go/lookuptool

.

To extend a standard product warranty, visit 

http://www.hp.com/hps/carepack

. HP Care Pack

Services offer upgraded service levels to extend and expand a standard product warranty.

HP troubleshooting resources and tools

This section provides information on HP Support Assistant (HPSA), online support, and helpful hints for

troubleshooting.

52

Chapter 8   Diagnostics and Minor Troubleshooting

Summary of Contents for Z220 CMT Series

Page 1: ...HP Z220 SFF Z220 CMT Z420 Z620 and Z820 Workstation Series User Guide ...

Page 2: ...The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Noth...

Page 3: ...tting up and restoring Windows 8 on page 39 Setting up and restoring Linux on page 44 Diagnostics and Minor Troubleshooting on page 51 Routine Care on page 57 TIP If you do not find what you are looking for in this guide Find technical details in the Maintenance and Service Guide for your workstation at http www hp com support workstation_manuals View component installation videos at http www hp c...

Page 4: ...iv About this guide ...

Page 5: ...l 12 HP Z420 Workstation rear panel 13 HP Z620 Workstation components 14 HP Z620 Workstation front panel 14 HP Z620 Workstation rear panel 15 HP Z820 Workstation components 16 HP Z820 Workstation front panel 16 HP Z820 Workstation rear panel 17 Product specifications 18 Workstation weights and dimensions 18 Environmental specifications 19 3 Setting up the workstation 20 Ensuring proper ventilation...

Page 6: ...System recovery using recovery media 36 Creating recovery media 37 Using recovery media 38 5 Setting up and restoring Windows 8 39 Additional information 39 Setting up the Windows 8 operating system 39 Downloading Windows 8 updates 40 Backup and recovery in Windows 8 40 Backing up your information 40 Performing a system recovery 41 Using the Windows recovery tools 41 Using F11 recovery tools 42 Us...

Page 7: ...ocating ID labels 52 Locating warranty information 52 HP troubleshooting resources and tools 52 HP Support Assistant HPSA 53 Online support 53 Troubleshooting a problem 54 Instant Support and Active Chat 54 Customer Advisories Customer and Security Bulletins and Customer Notices 54 Product Change Notifications 54 Helpful hints 55 At startup 55 During operation 55 Customer self repair 56 Other trou...

Page 8: ...viii ...

Page 9: ...uine Microsoft Label Support on page 3 Product support HP Support Assistant Warranty information Product documentation on page 4 HP and third party documentation white papers Product notifications Technical specifications QuickSpecs Customer Advisories Security Bulletins Notices Product diagnostics on page 5 HP Vision Diagnostics HP PC Hardware Diagnostics Audible beeps and LED code definitions PO...

Page 10: ...afety Regulatory Information guide for product regulatory information You can also refer to the regulatory label on the workstation chassis Accessories For complete and current information on supported accessories and components see http www hp com go workstations System board A diagram of the system board is located on the inside of the side access panel tower and desktop configurations or on the...

Page 11: ...ww hp com support warranty lookuptool To locate an existing Care Pack see http www hp com go lookuptool To extend a standard product warranty see http h20219 www2 hp com services us en warranty carepack overview html HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty You can find the expressly provided HP Limited Warranty applicable to your product...

Page 12: ...ange notifications PCNs the HP newsletter customer advisories and more Sign up at www hp com united states subscribe gateway jumpid go subscribe gate1 Technical specifications The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs include information about the operating system power supply memory CPU and many other system components To access the QuickSpecs see http www hp com go ...

Page 13: ...HP Vision Diagnostics Z420 Z620 Z820 HP PC Hardware Diagnostics Z220 SFF Z220 CMT The HP Vision Diagnostics utility is pre installed on select Windows 8 workstations The HP PC Hardware Diagnostics tool is pre installed on Windows 8 workstations Additional information is located in the Maintenance and Service Guide for your workstation on the web at http www hp com support workstation_manuals Audib...

Page 14: ...can also find the BIOS version number as follows 1 Go to Start All Programs Accessories System Tools System Information 2 In the right pane find the line with BIOS Version Date 3 Note the BIOS version and date and compare it with the versions that appear on the HP website In Windows 8 you can also find the BIOS version number as follows 1 Point to the upper right or lower right corner of the Start...

Page 15: ... your workstation see http partsurfer hp com Topics HP Z220 SFF Workstation components on page 8 HP Z220 CMT Workstation components on page 10 HP Z420 Workstation components on page 12 HP Z620 Workstation components on page 14 HP Z820 Workstation components on page 16 Product specifications on page 18 7 ...

Page 16: ...tsurfer hp com Z220 SFF Workstation front panel Figure 2 1 Front panel components Table 2 1 Component description 1 Optical drive 5 Optional media card reader shown or optional second hard disk drive 2 Power button 6 Hard drive or optical drive activity light 3 USB 2 0 ports 4 black 7 Headphones connector 4 Microphone or headphones connector software selectable default mode is microphone 8 Chapter...

Page 17: ...e labels for the rear panel connectors use industry standard icons and colors NOTE The DP and VGA ports are not supported when the system is configured with Intel Xeon E3 12x0 v2 processors Also if a discrete graphics card is installed these ports are disabled by default NOTE Simultaneous usage of integrated Intel HD graphics and discrete graphics cards in order to drive more than two displays can...

Page 18: ... for the computer see http partsurfer hp com HP Z220 CMT Workstation front panel Figure 2 3 Front panel components Table 2 3 Component descriptions 1 Optical drive 5 USB 3 0 ports 2 blue 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2 0 ports 1 black 8 1394a FireWire connector optional and plugged unless configured 10 Chapter 2 Workstation features ...

Page 19: ...Audio line in connector blue 8 Audio line out connector green NOTE The labels for the rear panel connectors use industry standard icons and colors NOTE The DP and DVI I ports are not supported when the system is configured with Intel Xeon E3 12x0 v2 processors Also if a discrete graphics card is installed these ports are disabled by default NOTE Simultaneous usage of integrated Intel HD graphics a...

Page 20: ...nents Table 2 5 Component descriptions 1 Optical drive 5 USB 3 0 ports 2 blue 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2 0 port 1 black 8 IEEE 1394a FireWire connector optional and plugged unless configured 12 Chapter 2 Workstation features ...

Page 21: ... opening 10 Microphone connector pink 3 PS 2 mouse connector green 11 AMT enabled RJ 45 network connector orange 4 USB 2 0 ports 4 black 12 USB 3 0 ports 2 blue 5 Security slot 13 IEEE 1394a FireWire connector white 6 Padlock loop 14 PS 2 keyboard connector purple 7 Audio line in connector blue 15 Rear power button 8 Graphics card connector 16 Power cord connector HP Z420 Workstation components 13...

Page 22: ... 7 Front panel components Table 2 7 Component descriptions 1 Optical drive 5 USB 3 0 ports 2 blue 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2 0 port black 8 IEEE 1394a FireWire connector 14 Chapter 2 Workstation features ...

Page 23: ... Microphone connector pink 3 USB 2 0 ports 4 black 10 USB 3 0 ports 2 blue 4 RJ 45 network connectors orange Bottom connector is AMT enabled 11 IEEE 1394a FireWire connector white 5 Audio line in connector blue 12 PS 2 keyboard connector purple 6 Graphics card connector 13 Rear power button 7 Security slot 14 Power supply Built In Self Test BIST LED HP Z620 Workstation components 15 ...

Page 24: ...9 Front panel components Table 2 9 Component descriptions 1 Optical drive 5 USB 3 0 ports 2 blue 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2 0 port 1 black 8 IEEE 1394a FireWire connector 16 Chapter 2 Workstation features ...

Page 25: ... Audio line in connector blue 11 Audio line out connector green 4 RJ 45 network connectors 2 orange Top connector is AMT enabled 12 Microphone connector pink 5 IEEE 1394a FireWire connector white 13 PS 2 keyboard connector purple 6 Security slot 14 Rear power button 7 Graphics card connector s 15 Power supply Built In Self Test BIST LED 8 Serial connector teal blue HP Z820 Workstation components 1...

Page 26: ...sis dimensions Tower configuration Height 33 8 cm 13 3 in 44 8 cm 17 6 in 44 76 cm 17 62 in 44 45 cm 17 50 in 44 4 cm 17 5 in Width 10 0 cm 3 95 in 17 8 cm 7 0 in 17 78 cm 7 00 in 17 15 cm 6 75 in 20 3 cm 8 0 in Depth 38 1 cm 15 0 in 45 4 cm 17 9 in 44 50 cm 17 53 in 46 48 cm 18 30 in 52 5 cm 20 7 in Chassis dimensions Converted desktop configuration Height 10 0 cm 3 95 in 17 8 cm 7 0 in 17 78 cm ...

Page 27: ...ity Operating 8 to 85 relative humidity non condensing Non operating 8 to 90 relative humidity non condensing Altitude Operating 0 to 3 048 m 10 000 ft Non operating 0 to 9 144 m 30 000 ft Shock Operating sine 40g 2 3ms Non operating sine 160 cm s 2 3ms 100g square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating Random 0 5g...

Page 28: ...nfiguration Z220 CMT and Z420 on page 29 Ensuring proper ventilation Proper ventilation for the system is important for workstation operation Follow these guidelines Operate the workstation on a sturdy level surface Provide at least 15 24 cm 6 inches of clearance at the front and back of the workstation Workstation models vary Figure 3 1 Proper workstation ventilation 20 Chapter 3 Setting up the w...

Page 29: ...1524 m 5000 ft So at 3 048 m 10 000 ft the upper ambient air temperature limit is 30 C 86 F For cabinet installation ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does not exceed specified limits Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes as shown in the following figure Figure 3 2 Proper ...

Page 30: ... An HP Z820 Workstation with a 1125 W power supply might require more power than the typical office environment can supply For details see the Site Preparation Guide for the workstation at http www hp com support workstation_manuals To set up the workstation 1 Connect the mouse keyboard and power cord to the workstation 2 Connect the monitor to the workstation 3 Plug the workstation power cord and...

Page 31: ... but you can use adapters and third party cards to interface to other graphics formats including DVI I HDMI or VGA TIP Some adapters for older legacy hardware may cost more than others You may want to compare the cost of acquiring adapters with the cost of getting a newer monitor that doesn t need adapters 2 Determine if you need additional graphics cards Consult the graphics card documentation to...

Page 32: ...tors See Identifying monitor connection requirements on page 26 The different models of HP Z series Workstations have different limits on the mechanical size data speed and power available for additional graphics cards In addition the usual practical limit for graphics cards is two per computer Refer to the Maintenance and Service Guide for expansion card slot identification to make sure a new gra...

Page 33: ...table describes monitor configuration scenarios Graphics card interface connector Monitor connector VGA DVI Dual Link DVI DisplayPort DP HDMI DISPLAYPORT DisplayPort to VGA adapter sold separately DP to DVI adapter DP to DL DVI adapter DP cable DP to HDMI adapter DVI I WHITE DVI to VGA adapter or DVI I cable DVI D cable DL DVI cable N A N A VGA BLUE No adapter required DVI I to VGA adapter is requ...

Page 34: ... using only two at a time Consult the graphics card documentation or look up information on the card according to the procedure in Matching graphics cards to monitor connectors on page 25 On a system with two DVI connections port number 1 provides the primary display which is where the BIOS POST screen appears after a system boot Usually this is the lower of the two outputs Only one card is used d...

Page 35: ...n then connect the appropriate monitor cables to the adapters 2 or directly to the graphics card Figure 3 4 Connecting the cables to the workstation 2 Connect the other ends of the graphics cables to the monitors Figure 3 5 Connecting cables to the monitors 3 Connect one end of the monitor power cord to the monitor and the other end to a grounded power outlet 4 Configure the monitor For details re...

Page 36: ...h rates screen resolution color settings font sizes and power management settings To change display settings in Windows 7 right click a blank area on the desktop and then click Screen Resolution To change display settings in Windows 8 point to the upper right or lower left corner of the Start screen to display the charms and then click Settings Control Panel Appearance and Personalization Adjust S...

Page 37: ...nt bezel from the workstation 3 Press gently on the edges of the optical drive bay filler panel and remove it from the front bezel Figure 3 6 Removing the ODD bay filler panel 4 Rotate the filler panel 90 degrees to a horizontal position 5 Align the slots in the filler panel frame with the tabs in the front bezel Press the optical drive filler panel back into the front bezel until it snaps into pl...

Page 38: ...rees counterclockwise then release the logo and press it back into place 7 Remove the EMI filler panels and optical disk drive from the chassis 8 Rotate the EMI filler panels and optical drive 90 degrees then reinstall them Figure 3 9 Reinstalling the optical drive 9 Replace the front bezel and the side access panel 30 Chapter 3 Setting up the workstation ...

Page 39: ... lock on the side access panel The key for this lock is shipped attached to the back panel of the workstation chassis Additional security features reduce the risk of theft and warn of chassis intrusion Refer to the Maintenance and Service Guide for your workstation at http www hp com support workstation_manuals for information about additional hardware and software security features available for ...

Page 40: ...dows 7 operating system CAUTION After installation has started do not turn off the workstation until the process is complete Turning off the workstation during installation can damage the installation and operation of the software For complete installation and configuration instructions go to http windows microsoft com en US windows7 help Additional information is available in the online help tool...

Page 41: ... back up your personal data files Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files To protect the software from loss or damage keep a backup copy of all system software applications and related files stored on the hard drive If you cannot create system recovery CDs or DVDs you can order a recovery disk set from support To obt...

Page 42: ...ndows operating system To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions To add restore points manually 1 Close all open programs 2 Click the Start button right click Computer click Properties and then click System protection 3 Under...

Page 43: ...ia Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately To create recovery media see System recovery using recovery media on page 36 System Recovery when Windows is responding CAUTION System Recovery deletes all data and programs you have created or installed Before you begin back up any important data to a CD or DVD or to ...

Page 44: ...lp immediately click System Recovery 6 If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 7 System Recovery begins After System Recovery is complete click Finish to restart the computer 8 When Windows has loaded shut down the computer reconnect ...

Page 45: ...the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive NOTE You must use a flash drive with a capacity of at least 8 GB 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 Click the Start button click All Programs click Security and Protection cl...

Page 46: ...4 Press the power button to turn on the computer 5 Press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Medi...

Page 47: ...n customize the operating system If you are connected to the Internet Microsoft activates your operating system This process takes about 15 to 30 minutes Carefully read and follow the instructions on the screen We recommend that you register your computer with HP so you can receive important software updates facilitate support questions and sign up for special offers You can register your computer...

Page 48: ...f system instability HP recommends that you print the recovery procedures and save them for later use Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basi...

Page 49: ...ng HP Windows 8 restore media purchased separately on page 43 Using the Windows recovery tools Recover information you previously backed up To recover your information using Automatic Repair follow these steps CAUTION Some Automatic Repair options will completely erase and reformat the hard drive For additional information go to Help and Support From the Start screen type help and then select Help...

Page 50: ...y Software not installed at the factory must be reinstalled To recover the original hard drive image using F11 1 If possible back up all personal files 2 Restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays 3 Press F11 to select the System Recovery option 4 Choose your keyboard localization 5 On the Choose an option menu select Troubleshoot...

Page 51: ... you restore the operating system as well as drivers software and utilities To initiate recovery using HP Windows 8 restore media NOTE This process takes several minutes 1 If possible back up all personal files 2 Insert the Windows 8 OS DVD 3 Restart the computer and then follow the instructions provided with the Windows 8 operating system media to install the operating system 4 When prompted pres...

Page 52: ...ics drivers on page 48 NOTE After you set up the operating system make sure the latest BIOS drivers and software updates are installed Refer to the chapter on updating the workstation CAUTION Do not add optional hardware or third party devices to the workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system from installing ...

Page 53: ... the HP recommended driver additions The kit also can be downloaded 1 Go to http www hp com support workstation_swdrivers 2 Select your workstation model 3 Select the desired operating system 4 Select your software driver language and then click the Software quick jump link 5 Click the Obtain Software link for the appropriate package typically the most recent revision 6 Click I Agree to accept the...

Page 54: ...er Installing with the HP Red Hat Linux driver disc 1 If you do not have the appropriate HP driver disc for a supported stream create one see HP Installer Kit for Linux HPIKL on page 45 2 Install the operating system using the optical media included in the Red Hat Linux box set 3 If you have a Red Hat driver disk for the OS version you are installing enter linux dd on the initial install splash sc...

Page 55: ... Customer Center Configuration screen To view the full SUSE Customer Center documentation go to http www suse com documentation and select your operating system Installing SLED with the DVD Installer Kit 1 If an HP driver disc did not come with your workstation create one see HP Installer Kit for Linux HPIKL on page 45 2 Install the operating system using the discs included in the SUSE box set 3 A...

Page 56: ... can be ordered with graphics cards that have been through extensive verification by HP See the Hardware Support Matrix for HP Linux Workstations at http www hp com support linux_hardware_matrix for a list of supported cards NOTE Not all graphics cards are available on every workstation Limitations generally occur for cards that consume large amounts of power in lower power workstations Proprietar...

Page 57: ...ing device drivers on page 50 Become familiar with your available HP resources Consider a subscription to Driver Alerts at http www hp com go subscriberschoice Upgrading the BIOS For optimum performance determine the BIOS revision on the workstation and upgrade it if necessary Determining the current BIOS version To determine the current BIOS version 1 Press Esc during power up 2 Press F10 to ente...

Page 58: ...etwork adapter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP website to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not purchase your device from HP HP recommends visiting the HP website first to see if your device and its d...

Page 59: ...r all in one configurations Note the applications you were using when you encountered the problem NOTE When calling in for service or support you might be asked for the product number example PS988AV of the computer If the computer has a product number it is generally located next to the 10 or 12 digit serial number of the computer NOTE On most models the serial number and product number labels ca...

Page 60: ...al these labels can be found in the top rear or bottom of the chassis tower and desktop configuration your computer might look different Figure 8 1 Tower and desktop label locations Locating warranty information To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pack see http www hp com go lookuptool To extend a standard product warranty ...

Page 61: ...clude web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and product change notification services The following websites are also available to you http www hp com useful product information http www hp com support workstation_manuals the latest online documentation http www hp com go workstationsupport technical support information for works...

Page 62: ... take up to 30 seconds depending on the computer configuration When you submit a support ticket you receive a confirmation message containing your case ID the support hours for your location and the estimated time of response For more information about HP Instant Support and Active Chat and how to use them go to http instantsupport hp com NOTE This feature is not available on Linux Customer Adviso...

Page 63: ...blem Refer to the Diagnostic lights and audible beep codes section in the Maintenance and Service Guide for your workstation for information on interpreting diagnostic lights and audible codes Press and hold any key If the system beeps your keyboard is operating correctly Check all cables for loose or incorrect connections Wake the workstation by pressing any key on the keyboard or the power butto...

Page 64: ...pter in the Maintenance and Service Guide at http www hp com support workstation_manuals Customer self repair Under the Customer self repair program you can order a replacement part and install the part without onsite HP technical assistance Customer self repair may be required for some components See http www hp com go selfrepair for information on the program NOTE Some components are not eligibl...

Page 65: ...ecautions in the Maintenance and Service Guide for your workstation before cleaning the computer To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dish washing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is required becau...

Page 66: ...wide key like the space bar key from the keyboard If these keys are improperly removed or installed the keyboard might not function properly Clean under a key with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Allow the parts to air dry before reassembly Use tweezers to remove any fibers or dirt in confined areas ...

Page 67: ... cleaning solution to gently brush out any dust around the laser or LED then wipe again with a dry swab Do not wipe the laser or LED directly with the swab Scroll wheel spray canned pressurized air in the gap between the scroll wheel and the click buttons Do not blow air directly on one spot for very long or condensation can form Roller ball remove and clean the roller ball remove any debris from ...

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