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About this guide

This guide provides service and maintenance information for the HP Z210 Convertible Mini Tower

(CMT) Workstation. It includes these topics:

Guide topics

Product overview on page 1

Setting up the operating system on page 16

Restoring the operating system on page 22

System management on page 25

Replacing components on page 53

Diagnostics and troubleshooting on page 109

Configuring RAID devices on page 146

Configuring password security and resetting CMOS on page 150

Connector pins on page 154

System board designators on page 161

Routine Care on page 163

Locating HP resources on page 165

ENWW

iii

Summary of Contents for Z210 Series

Page 1: ...HP Z210 CMT Workstation Maintenance and Service Guide ...

Page 2: ... without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written co...

Page 3: ...he operating system on page 16 Restoring the operating system on page 22 System management on page 25 Replacing components on page 53 Diagnostics and troubleshooting on page 109 Configuring RAID devices on page 146 Configuring password security and resetting CMOS on page 150 Connector pins on page 154 System board designators on page 161 Routine Care on page 163 Locating HP resources on page 165 E...

Page 4: ...iv About this guide ENWW ...

Page 5: ...ly voltages 7 Power supply currents 8 Power supply specifications 9 Power consumption and heat dissipation 9 System fans 10 Resetting the power supply 10 Environmental specifications 11 ENERGY STAR Qualification 12 ERP compliance mode 13 Enabling ERP compliance mode 13 Disabling ERP compliance mode 13 Accessibility 13 Hyper threading 13 SATA Power Management 14 Intel Turbo Boost Technology 14 HP C...

Page 6: ...ing system 22 Restore method 22 Ordering backup software 23 Restoring Windows 7 23 Ordering the HP Recovery Manager media 23 Restoring the operating system 23 Restoring Novell SLED 24 Creating restore media 24 4 System management 25 BIOS ROM 25 The Computer Setup F10 Utility 25 Computer Setup F10 functionality 25 Accessing the Computer Setup F10 Utility 27 The Computer Setup F10 Utility menu 28 De...

Page 7: ...National keyboard delimiter characters 49 Clearing passwords 50 Chassis security 50 Side access panel sensor Smart Cover Sensor optional 50 Side access panel solenoid lock 50 Cable lock optional 51 Fault notification and recovery 51 Drive Protection System 51 ECC fault prediction 51 Thermal sensors 51 Dual state power button 52 Changing the power button configuration 52 5 Replacing components 53 W...

Page 8: ...lenoid lock 67 Bezel 68 Removing the front bezel 68 Installing the front bezel 68 Front panel I O device assembly 68 Removing the front panel I O device assembly 68 Installing the front panel I O device assembly 70 Optical disk drive mini tower configuration 71 Removing an optical disk drive from the optical bay mini tower configuration 71 Installing an optical disk drive in the optical bay mini t...

Page 9: ...d 90 Installing an expansion card 92 Battery 93 Removing the battery 93 Installing the battery 94 Hard disk drive 94 Removing the hard disk drive 94 Installing hard disk drives 95 Installation guidelines 95 Installation 96 CPU heatsink 98 Removing the CPU heatsink 98 Installing the CPU heatsink 99 CPU 101 Removing a CPU 101 Installing a CPU 102 System board 103 Removing the system board 103 Instal...

Page 10: ... display problems 123 Solving audio problems 125 Solving printer problems 126 Self troubleshooting with HP Vision Diagnostics 126 Accessing HP Vision Diagnostics 127 Using Vision Creator 128 Accessing HP Vision Diagnostics Utilities 128 Creating and using a bootable USB key 128 Creating and using a bootable DVD CD 128 Using the HP Memory Test utility 128 Downloading HP Vision Diagnostics 130 User ...

Page 11: ...g and Resetting the CMOS 151 Using the CMOS Button 152 Using the Computer Setup F10 Utility to Reset CMOS 152 Appendix A Connector pins 154 Appendix B System board designators 161 Appendix C Routine Care 163 General cleaning safety precautions 163 Cleaning the computer case 163 Cleaning the keyboard 163 Cleaning the monitor 164 Cleaning the mouse 164 Appendix D Locating HP resources 165 Product in...

Page 12: ...xii ENWW ...

Page 13: ...n page 1 Workstation specifications on page 7 Product features The following sections describe the workstation system board architecture and components and includes these topics Topics System board architecture on page 1 Workstation components on page 4 System board architecture This section describes the system architecture ENWW Product features 1 ...

Page 14: ...cessors incorporate an integrated 2 channel memory controller microarchitecture improvements integrated graphics some models and Advanced Vector Extensions AVX to increase floating point performance In addition the chipset uses the Intel DMIx4 interface to connect the processor and I O controller Memory technology The workstation dual in line memory modules DIMMs are based on DDR3 1066 1333MHz tec...

Page 15: ...ed Intel HD graphics and discrete graphics cards in order to drive more than two displays can be enabled using the Computer F10 Setup Utility However HP recommends using only discrete graphics cards when attaching three or more displays To see graphics card configurations that have been fully tested and validated by HP for use in this workstation refer to http www hp com go quickspecs Expansion ca...

Page 16: ... shows the chassis components of a typical HP Z210 CMT Workstation layout Drive configurations can vary Figure 1 2 Workstation chassis components Table 1 1 Workstation component descriptions Item Description Item Description 1 Power supply 8 Memory module DIMM 2 Side access panel 9 PCIe card 3 Rear system fan 10 PCI card 4 Optical drive 11 Speaker 5 Processor heatsink 12 Hard disk drive 6 Processo...

Page 17: ...orkstation front panel connectors Item Symbol Description Item Symbol Description 1 Optical drive manual eject 6 Headphone connector 2 Optical drive eject button 7 Microphone connector 3 Power button 8 1394a connector optional and plugged unless configured 4 Hard drive activity light 9 Optical drive activity light 5 USB 2 0 ports 3 10 Optical drive ENWW Product features 5 ...

Page 18: ...cription Item Symbol Description 1 Power supply fan 9 Microphone connector pink 2 PS 2 mouse connector green 10 USB 2 0 ports 4 3 Universal chassis clamp opening 11 USB 2 0 ports 2 4 Cable lock slot 12 Display Port DP connector 5 Padlock loop 13 DVI I connector 6 RJ 45 network connector 14 PS 2 keyboard connector purple 7 Audio line in connector blue 15 Power cord connector 8 Audio line out connec...

Page 19: ... supply description The workstation includes a 400W 90 efficient 80PLUS gold level power supply which is compatible with ENERGY STAR requirements Power supply voltages Table 1 4 Power supply source voltages Source voltage Description V12CPU Input to onboard regulator that supplies power to CPU and CPU fan V12 B Storage hard disk drive optical disk drive diskette drive PCIe slots system fans V12 S ...

Page 20: ...12 G V12N 11VSB Nominal output voltage 12 0 12 0 12 0 12 0 12 0 11 4 Maximum continuous current 18A 18A 18A 12 5A 0 15A 1 74A 33 3A combined CAUTION Do not exceed 400 watts of total continuous output power Maximum combined current on 12V CPU B S g is 33 3A 8 Chapter 1 Product overview ENWW ...

Page 21: ... ERP Lot 6 Tier 1 Compliant 230V 1W in S5 Power Off Yes ERP Lot 6 Tier 2 Compliant 230V 0 5W in S5 Power Off Yes Built in Self Test LED Yes Surge tolerant full ranging power supply withstands power surges up to 2000V Yes Power Consumption in sleep mode as defined by ENERGY STAR Suspend to RAM S3 Instantly Available PC 4W Power consumption and heat dissipation Power consumption and heat dissipation...

Page 22: ...nnected To reset the power supply 1 Disconnect the power cord from the workstation 2 Determine what caused the overload and fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 109 3 Reconnect the power cord and restart the workstation When you power off the workstation through the operating system power consumption falls below what is considered low power co...

Page 23: ...midity Operating 8 to 85 Relative Humidity RH non condensing Non operating 8 to 90 Relative Humidity non condensing Altitude Operating 0 to 3 048m 10 000 ft Non operating 0 to 9 144m 30 000 ft Shock Operating sine 40g 2 3ms Non operating sine 160 cm s 2 3ms 100g square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating Random ...

Page 24: ...antage of this energy savings The Power Management feature has been preset to suspend the computer to a sleep state after 30 minutes of inactivity The Power Management feature has been preset to suspend the monitor to a sleep state after 15 minutes of inactivity Both the computer and monitor can be woken from sleep mode through user interaction with any of the computer input devices mouse keyboard...

Page 25: ...hen select Disable 3 Press F10 to accept the change 4 Select File Save Change and Exit and then press F10 to accept the change Accessibility HP is committed to developing products services and information that is easier to access for all customers including customers with disabilities and age related limitations HP products with Windows 7 preinstalled are designed for accessibility These products ...

Page 26: ...e active cores to increase their performance Turbo Boost is enabled and disabled in computer BIOS HP Cool Tools HP workstations and computers installed with Windows include additional software tools To access or learn more about these tools that can enhance the computer experience 1 Double click the HP Cool Tools icon on the desktop 2 To learn more about an HP Cool Tool application just click on t...

Page 27: ...n Ensure that the ambient air temperature surrounding the workstation falls within the published limit NOTE The ambient upper limit of 35 C is only good up to 1524 m 5000 ft elevation There is a 1 C per 304 8 m 1000 ft derating above 1524 m 5000 ft So at 3 048 m 10 000 ft the upper ambient air temperature limit is 30 C For cabinet installation ensure adequate cabinet ventilation and ensure that th...

Page 28: ...ED on page 19 Updating the workstation on page 20 This chapter also includes information on how to determine that you have the latest BIOS drivers and software updates installed on the workstation CAUTION Do not add optional hardware or third party devices to the HP workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system ...

Page 29: ...lly install the operating system Installing or upgrading device drivers To install hardware devices after the operating system is installed you must install the appropriate device drivers before you install the devices Follow the installation instructions that came with the device In addition for optimum performance your operating system must have the most recent updates patches and software fixes...

Page 30: ...al media When installing RHEL on your workstation follow this procedure prior to booting and installing from the RHEL box set media 1 With the RHEL install media in the DVD drive restart the workstation and press the F9 key within three seconds to display the boot menu If you miss the boot menu press Ctrl Alt Del to restart and wait slightly more or less before pressing F9 2 From the list of avail...

Page 31: ...ter documentation at http www novell com documentation ncc Installing from SLED optical media To install SLED on your workstation follow this boot procedure prior to installing from the SLED media 1 With the SLED install media in the DVD drive restart the workstation and press the F9 key within three seconds to display the boot menu If you miss the boot menu press Ctrl Alt Del to restart and wait ...

Page 32: ...r your system See Upgrading device drivers on page 21 for instructions Become familiar with your available HP resources Consider a subscription to Driver Alerts at http www hp com go subscriberschoice Upgrading the BIOS For optimum performance determine the BIOS revision on the workstation and upgrade it if necessary Determining current BIOS To determine the current BIOS of the workstation during ...

Page 33: ...work adapter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP Web site to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not purchase your device from HP HP recommends visiting the HP Web site first to see if your device and its d...

Page 34: ...nstalled using the HP Recovery Manager HP Recovery Manager reinstalls the Windows operating system and device drivers for devices included with the system to a near factory state The process does not back up or recover data on the hard drive Some application software might not be restored using this process and must be installed from the appropriate application CD CAUTION This method restores the ...

Page 35: ...it For worldwide technical support phone numbers see http www hp com support Restoring the operating system NOTE Windows 7 provides a backup and restore application as well To learn more about this application see the Microsoft Web site CAUTION Before you restore the operating system back up your data When you run HP Recovery Manager from media the process deletes all information on the primary ha...

Page 36: ...on to go to the iso directory The iso directory contains all iso images used to preload your workstation To recover or restore the original image follow the instructions in the readme file in the iso directory to copy the ISO image file onto a DVD NOTE Make copies of the ISO recovery images on a DVD as backup files in case your workstation experiences a hard drive failure 24 Chapter 3 Restoring th...

Page 37: ...quickspecs to review the latest BIOS ROM specifications The Computer Setup F10 Utility This section contains these topics Topics Computer Setup F10 functionality on page 25 Accessing the Computer Setup F10 Utility on page 27 The Computer Setup F10 Utility menu on page 28 Computer Setup F10 functionality The Computer Setup F10 Utility enables you to Change factory default settings and set or change...

Page 38: ...ST Messages suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to POST Messages Enabled during POST press any key except F1 through F12 Specify an Ownership Tag which appears when the computer is powered on or restarted Specify the Asset Tag or property id...

Page 39: ...e up and down arrow keys to select an option and then press Enter 5 Choose from the following To apply and save changes select File Save Changes and then select F10 YES To remove changes you have made select Ignore Changes and then select F10 YES To reset to factory settings select File Default Setup Restore Factory Settings as Default Press F10 to accept the changes and then select Apply Defaults...

Page 40: ...nt Mode About Displays copyright information Set Time and Date Lets you set system time and date Use the keyboard Tab and arrow keys to make changes Flash System ROM Lets you upgrade the BIOS from a ROM image on optical media or USB Replicated Setup Provides these options Save to Removable Media Saves the computer configuration including CMOS to a USB storage device The saved configuration file is...

Page 41: ...he selected translation mode is not compatible with the translation mode that was active when the drive was partitioned and formatted the data on the disk becomes inaccessible Storage Options Provides these options Removable Media Boot Enabled Disabled Enabling allows the workstation to boot from removable media such as a USB flash drive SATA Emulation Sets the SATA emulation mode with the followi...

Page 42: ...The computer then stores boot order changes in the physical ROM To temporarily override the boot order and boot from a device other than the default device specified in Boot Order 1 Restart the computer 2 Press F9 when the F9 Boot Menu message appears on the screen 3 Wait for POST to finish and for the list of bootable devices to display 4 Use the arrow keys to select the preferred boot device 5 P...

Page 43: ... default System Audio Network Controller SATA ports With the exception of Embedded Security Device TPM Device Available is the default setting for all devices allows the operating system to access the device Device Hidden disables the device by the BIOS so that the operating system can no longer enable the device NOTE An entry for enabling DriveLock appears in the setup menu if the computer has a ...

Page 44: ...vice must be set to Device Available in the Device Security menu and you must create a Setup Password in order to configure the Embedded Security Device Reset to Factory Settings1 Do not reset Reset Restores factory defaults and erases all security keys CAUTION Choosing Reset to Factory Settings may result in significant data loss The embedded security device is a critical component of many securi...

Page 45: ...o memory test count on cold boot Clears memory on all boots FullBoot Every x Days Memory count on first cold boot on or after the Xth day and no more memory counts until that boot occurs Clears memory on all boots POST Messages Enabled Disabled Press the ESC key for Startup Menu Enabled Disabled Option ROM Prompt Enabled Disabled Enabling this feature causes the computer to display a message befor...

Page 46: ... configured with a recovery partition on the boot hard drive Pressing F11 causes the system to boot to the recovery partition and launch HP Backup and Recovery You can hide the F11 Recovery prompt by using the F11 prompt option described above Bypass F1 Prompt on Confirmation Changes Enabled Disabled Prevents display of a confirmation prompt when you make changes to the system BIOS Power On Lets y...

Page 47: ...f Option ROM downloads can help manage limited Option ROM space AMT Configuration Lets you set the following AMT Intel Active Management Technology configuration options AMT Enabled Disabled Allows for remote discovery repair and protection of networked workstations Enabling the AMT function also enables the Network Controller required for AMT to function correctly Unconfigure AMT ME Disabled Enab...

Page 48: ...ting and managing software on page 39 HP Client Manager Software on page 39 Altiris Client Management Solutions on page 39 System Software Manager on page 40 ROM Flash on page 40 FailSafe Boot Block ROM on page 41 Workstation security on page 42 Fault notification and recovery on page 51 Dual state power button on page 52 NOTE Support for specific features described in this guide can vary by model...

Page 49: ...pecific features described in this guide can vary by model and software version The best deployment method depends on the information technology environment and processes Installing a remote system Remote system installation enables starting and setting up the computer using software and configuration information on a network server This feature is usually used as a system setup and configuration ...

Page 50: ...en press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select File Replicated Setup Save to Removable Storage Device Follow the instructions on the screen to create the configuration file cpqsetup txtand write it to a USB storage device 4 Power off the computer you are configuring and insert the removeable USB media ...

Page 51: ...agement Solutions CMS available for download from http www hp com go easydeploy are standards based solutions for managing and controlling computers in a networked environment For more information about the HP Client Manager see http www hp com go ssm Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive tightly integrated systems management solutions to reduce...

Page 52: ...setup password in the Computer Setup F10 Utility you can protect the ROM from being inadvertently updated or overwritten This function is important to ensure the operating integrity of the computer To upgrade the ROM download the latest SoftPaq images from http www hp com support workstation_swdrivers For maximum ROM protection establish a setup password The setup password prevents unauthorized RO...

Page 53: ...Block recovery mode message appears In preparation for system recovery use the BIOS CD media file in the SoftPaq to create a BIOS image CD Recovering the computer from Boot Block Recovery mode To recover the computer after it enters Boot Block recovery mode 1 Remove any media such as USB keys or disks in the optical disk drives 2 Insert a BIOS image CD into the CD drive You can also use USB media ...

Page 54: ...ty you can protect valuable data assets Memory Change and Side access panel sensor Smart Cover Sensor alerts can be forwarded to system management applications to deliver proactive notification of tampering with a computer s internal components ProtectTools the Side access panel sensor Smart Cover Sensor and the Side access panel solenoid lock Hood Lock are available as options on select systems U...

Page 55: ...and set are detected On HP computers it is not available when the SATA emulation mode is RAID AHCI or RAID DriveLock is for HP customers for whom data security is a paramount concern For such customers the cost of a hard disk drive and the loss of the data stored on it is inconsequential when compared to the damage that could result from unauthorized access to its contents To balance this level of...

Page 56: ...n be restricted through the setup password By specifying a setup password and not giving it to users system administrators can restrict users from enabling DriveLock Using DriveLock When hard disk drives that support the ATA security command set are detected DriveLock appears under the Security menu in the Computer Setup F10 menu You are presented with options to set the master password and to ena...

Page 57: ...s to set the DriveLock master password by selecting Master in Step 5 When the computer starts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the computer attempts to start anyway However the boot process most likely fails because data f...

Page 58: ...word using Computer Setup F10 Utility Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the computer through the use of the Computer Setup F10 Utility until the password is entered To establish a setup password using the Computer Setup F10 menu 1 Power on or restart the computer 2 As soon as the computer is powered on press and hold F10 until you ente...

Page 59: ...oard and mouse are locked until you enter the password The keyboard LEDs rotate constantly when the computer is in locked mode To establish a power on password through the Computer F10 menu 1 Power on or restart the computer 2 As soon as the computer is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not pre...

Page 60: ...r setup password 1 Restart the computer 2 To change the power on password go to step 4 3 To change the setup password as soon as the computer is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the computer and then press and hold the F10 key again to acc...

Page 61: ... or alternative delimiter character current password For information about the alternative delimiter characters see National keyboard delimiter characters on page 49 4 Press Enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the computer Table 4 3 National...

Page 62: ... password to continue Side access panel sensor settings can be changed using the Computer Setup F10 Utility Setting the side access panel sensor protection level To set the side access panel sensor protection level 1 Power on or restart the computer 2 As soon as the computer is powered on press and hold the F10 key until you enter the Computer Setup F10 Utility Press Enter to bypass the title scre...

Page 63: ...tem The Drive Protection System DPS is a diagnostic tool built into hard disk drives and is installed in select HP computers The DPS helps diagnose problems that might result in unwarranted hard disk drive replacement When HP computers are built each installed hard disk drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test...

Page 64: ...s 2 In Power Options Properties select the Advanced tab 3 In the Power Button section select Hibernate NOTE Hibernate must be enabled in the Hibernate tab After configuring the power button to function as a button you can press the power button to put the computer in a very low power state Press the button again to bring the computer out of this low power state to full power state To completely tu...

Page 65: ...on procedures for most internal workstation components It includes these topics Topics Warnings and cautions on page 54 Service considerations on page 55 Customer Self Repair on page 59 Removing and installing components on page 60 Product recycling on page 108 ENWW 53 ...

Page 66: ... marked with this symbol the product must always be lifted by two persons to avoid personal injury due to product weight CAUTION Static electricity can damage the electronic components of the computer Before beginning these procedures be sure you discharge static electricity by briefly touching a grounded metal object CAUTION Observe the following cautions when removing or replacing a processor In...

Page 67: ...e with the computer for more information ESD information Generating static The following table shows that different activities generate different amounts of static electricity through electrostatic discharge ESD Static electricity increases as humidity decreases Relative humidity Event 55 40 10 Walking across carpet Walking across vinyl floor Motions of bench worker 7 500V 3 000V 400V 15 000V 5 00...

Page 68: ...blies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage Wrist straps These are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the groundi...

Page 69: ...of nonconductive materials such as plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended ESD prevention materials and equipment The recommended materials and equipment are Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tablet...

Page 70: ... injury to you and damage to the computer To properly and safely lift the computer lift from the bottom of the computer Cables and connectors Handle cables with care to avoid damage Apply only the tension required to seat or unseat cables during insertion or removal from the connector When possible handle cables by the connector or pull strap In all cases avoid bending or twisting the cables and b...

Page 71: ...ble This discharges accumulated static electricity through the drive power cable to the computer chassis When inserting a drive do not use excessive force Avoid exposing a hard drive to liquids temperature extremes or products with magnetic fields such as monitors or speakers Lithium coin cell battery The battery included with the computer provides power to the real time clock and has a lifetime o...

Page 72: ...and installing components Component locations The following illustration and table identify workstation system board components Figure 5 1 System board component locations 60 Chapter 5 Replacing components ENWW ...

Page 73: ...22 Parallel 34 DVI I video 2 11 1st internal USB DASH 23 Front audio 35 Keyboard mouse 12 2nd internal USB 24 PCI 32 33 1 Blue SATA ports namely SATA0 and SATA1 support SATA Gen3 6 Gb Note that SATA5 is the only eSATA compatible port 2 Intel integrated HD video is supported on some workstation models depending on installed CPU Most supported Intel Core processors support Intel HD Graphics 2000 Int...

Page 74: ...3 Remove all USB keys diskettes CDs and DVDs from the workstation 4 Shut down the operating system 5 Power off the workstation and all peripheral devices connected to it 6 Remove or disengage security devices that prevent you from opening the workstation 7 Disconnect the power cord from the electrical outlet and then from the workstation 8 Disconnect peripheral device cables from the workstation 9...

Page 75: ...r solenoid lock Chassis lock Side access panel Processor Chassis lock Side access panel Heatsink Expansion card PCI PCIe Chassis lock Side access panel Expansion card support Expansion card slot cover Front panel I O assembly optical bay filler optical drive power button assembly or system speaker Chassis lock Side access panel Front bezel System board Chassis lock Side access panel Expansion card...

Page 76: ...Unlock it and remove from the cable lock slot as shown in the following figure Figure 5 2 Removing the cable lock 64 Chapter 5 Replacing components ENWW ...

Page 77: ... see Predisassembly procedures on page 62 2 Remove locks that are present such as a cable lock 3 Pull up on the handle 1 rotate the panel away from the chassis 2 then slide the front edge of the cover about 1 3 cm 1 2 inch toward the rear of the system to remove it 3 as shown in the following figure Figure 5 3 Removing the side access panel Installing the side access panel To install the side acce...

Page 78: ...e workstation see Predisassembly procedures on page 62 2 Remove the side access panel see Removing the side access panel on page 65 3 Disconnect the sensor cable from the in line chassis cable as shown below 1 Figure 5 4 Removing the side access panel sensor 4 Slide the sensor back in its slot push the sensor down and then remove it from the chassis 2 Installing the side access panel sensor To rep...

Page 79: ...el see Removing the side access panel on page 65 3 Disconnect the side access panel solenoid lock cable from the system board 1 4 Remove the two screws that fasten the solenoid lock to the chassis 2 as shown in the following figure 5 Pull the solenoid lock assembly inward and then up 3 to remove the assembly from the chassis Figure 5 5 Removing the side access panel solenoid lock Installing the si...

Page 80: ...front bezel To install the front bezel align the tabs discussed in the previous section and rotate the bezel until it snaps in place Front panel I O device assembly This section describes how to remove and install a front panel I O device assembly Removing the front panel I O device assembly To remove the front panel I O device assembly 1 Disconnect power from the workstation see Predisassembly pr...

Page 81: ...ssis as shown in the following figure Figure 5 7 Removing the front panel I O device assembly 5 Disconnect the front panel I O device assembly cables from the system board as shown below Figure 5 8 Disconnecting the front panel I O cables 6 Carefully guide the front panel I O device assembly from the chassis ENWW Removing and installing components 69 ...

Page 82: ... fastening screws in reverse order as they were removed 3 Connect the front panel I O audio 1 USB 2 cables and power switch LED cable 3 to the system board as shown in the following diagram Figure 5 9 Connecting the front panel I O device cables NOTE The front panel I O device assembly also has a 1394a cable This cable can be connected to an optional 1394 expansion card or clipped to the bottom of...

Page 83: ...on on page 75 Removing an optical disk drive from the optical bay mini tower configuration 1 Disconnect power from the workstation see Predisassembly procedures on page 62 2 Remove the side access panel see Removing the side access panel on page 65 3 Remove the front bezel see Removing the front bezel on page 68 4 Disconnect the data 1 and power 2 cables from the optical disk drive as shown in the...

Page 84: ...ift the green drive lock release lever 1 and gently slide the drive out of the chassis 2 as shown in the following figure Figure 5 11 Removing the optical disk drive 72 Chapter 5 Replacing components ENWW ...

Page 85: ... the EMI filter panel from the drive bay you wish to use 5 Lift the green release lever 1 and slide the optical disk drive into the bay 2 until it is stopped by the release latch as shown in the figure below Figure 5 12 Installing the optical disk drive 6 Release the latch and continue sliding the drive until the latch closes and engages the drive TIP Adjacent drives may move slightly when you ins...

Page 86: ... using SATA ports 3 and 4 for optical disk drives SATA ports 0 and 1 for primary hard disk drives and port 5 only after all other ports have been used Refer to the service label on the side access panel of your workstation to determine the location of the SATA ports These ports are also shown in Figure 5 1 NOTE Blue SATA ports SATA0 and SATA1 support SATA Gen3 6 Gbit Only SATA5 is eSATA compatible...

Page 87: ...moving an optical drive desktop configuration 1 Disconnect power from the system see Predisassembly procedures on page 62 2 Remove the side access panel see Removing the side access panel on page 65 3 Remove the front bezel see Removing the front bezel on page 68 4 Disconnect the data 1 and power 2 cables from the drive as shown in the following figure The connector colors might be different than ...

Page 88: ...s 6 If you plan to install another drive remove the drive completely from the chassis 1 and remove the four guide screws from the drive 2 so that you can re use the screws to install the new drive See Installing an optical drive desktop configuration on page 77 below Figure 5 17 Removing the optical drive screws 76 Chapter 5 Replacing components ENWW ...

Page 89: ...the drive bay you wish to use 5 Remove the EMI filter panel from the drive bay you wish to use 6 Install the four black metric M3 guide screws into the drive 1 Figure 5 18 Installing the optical drive 7 Align the screws with the grooves in the drive bay and gently slide the drive into the casing until it snaps into place 2 CAUTION Pull on the drive to make sure it has snapped into place If the dri...

Page 90: ...8 Connect the data 1 and power 2 cables to the drive and system board Figure 5 19 Connecting data and power cables 78 Chapter 5 Replacing components ENWW ...

Page 91: ...e access panel on page 65 3 Remove the front bezel see Removing the front bezel on page 68 4 Disconnect the speaker cable from the system board 1 as shown in the figure below 5 Remove the two screws as shown 2 6 Slide the speaker away from the chassis and remove it from the chassis 3 Figure 5 20 Removing the workstation speaker Installing the speaker To install the speaker reverse the previous ste...

Page 92: ...the side access panel on page 65 3 Disconnect all of the power supply cables from the system board and all peripheral devices hard drives optical drives and others as needed 4 Remove the four screws from the rear of the chassis 1 5 Slide the power supply inward then up to remove it from the chassis 2 Figure 5 21 Removing power supply Installing the power supply To install the power supply reverse ...

Page 93: ...re with the processor heatsink fans Figure 5 22 Power connections Table 5 4 Power connector description Connector Description Item Description P1 Main power P12 Optical disk drive P3 CPU power P13 Optical disk drive P8 P9 P10 Hard disk drives P14 4 pin molex connector for legacy devices P6 Expansion graphics card ENWW Removing and installing components 81 ...

Page 94: ...he side access panel see Removing the side access panel on page 65 3 Disconnect the rear system fan assembly cable 1 from the system board as shown in the following figure Figure 5 23 Disconnecting fan wires 4 Remove the four screws from the rear of the chassis 2 and then pull the fan assembly inward and then up 3 out of the chassis Installing the rear system fan assembly To install the rear syste...

Page 95: ...y HP approved DDR3 DIMMs CAUTION HP ships only DIMMs that are electrically and thermally compatible with this workstation Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP For ECC DIMMs use only industry standard ECC unbuffered DIMMs See http www hp com go quickspecs to find which DIMMs are compatible with the workstation Do not intermix non E...

Page 96: ...r five beeps and blinks Removing a DIMM To remove a DIMM 1 Disconnect power from the workstation see Predisassembly procedures on page 62 CAUTION To prevent possible electrical damage to the DIMMs power off the workstation and unplug the power cord from the AC power outlet before removing or installing memory The workstation will not recognize the memory changes if the DIMM is damaged 2 Remove the...

Page 97: ... and unplug the power cord from the AC power outlet before removing or installing memory The workstation will not recognize the memory changes if the DIMM is damaged 2 Remove the side access panel see Removing the side access panel on page 65 3 Push gently outward on the DIMM socket levers as shown in the following figure Figure 5 26 Opening DIMM socket levers ENWW Removing and installing componen...

Page 98: ...the socket 1 as shown in the following figure CAUTION DIMMs and their sockets are keyed for proper installation To prevent socket or DIMM damage align these guides properly when installing DIMMs Figure 5 27 Seating the DIMM 5 Secure the socket levers 2 86 Chapter 5 Replacing components ENWW ...

Page 99: ... 5 PCI slots Slot Type Slot power per slot Slot power maximum 1 PCIe2 x8 4 25W 150W max for total power usage of all card slots 2 PCIe2 x16 75W 3 PCIe2 x1 10W 4 PCIe2 x16 4 25W 5 PCIe2 x1 10W 6 PCI 32b 33MHZ 25W 7 PCI 32b 33MHZ 25W NOTE The x1 x4 and x16 designators describe the mechanical length of the slot The number in parentheses lists the number of electrical PCIe lanes routed to the expansio...

Page 100: ...cs cards in your workstation observe the following power limitations Maximum allowable graphics card power for Slot 2 is 150W Note that 75W is available from the system board and an additional 75W directly from the PSU using the 6 pin power connector from the power supply If a second graphics card is installed in Slot 4 the combined power consumption of both cards must not exceed 150W NOTE If you ...

Page 101: ...Gen1 x16 slot Install a PCIe Gen1 x4 card in the PCIe Gen1 x4 slot Install a PCIe Gen1 x1 card in the PCIe Gen1 x1 slot Install a PCI card in one of the PCI slots Whenever possible install a PCIe x1 card in an x1 slot Leave as much space as possible between cards For best operational efficiency select a slot that Electrically matches the number of PCIe card lanes e g x4 in a x4 slot Has more lanes...

Page 102: ...ly a x16 length connector with four PCIe lanes connected Use the following table to determine PCIe card compatibility Table 5 6 HP x210 CMT Workstation PCIe compatibility matrix Slot Mechanical compatibility Electrical lanes available 1 x8 connector 4 2 x16 connector 16 3 x1 connector 1 4 x16 connector 4 5 x1 connector 1 Removing an expansion card To remove an expansion card 1 Disconnect power fro...

Page 103: ... panel 3 Figure 5 29 Removing expansion card retainer 4 Remove all cables connected to the expansion card 5 Push down on the expansion card retention clamp levers on the inside of the chassis to open the retention clamp 1 as shown below Figure 5 30 Removing the expansion card 6 If the card is in one of the slots with a latch release the latch 2 Note that there are two different styles of latch ENW...

Page 104: ...phics card power requirements To install an expansion card 1 Disconnect power from the workstation see Predisassembly procedures on page 62 2 Remove the side access panel see Removing the side access panel on page 65 3 Push the expansion card retention clamp levers down on the outside of the chassis to release the retention clamp 1 as shown in the figure below Figure 5 31 Removing the slot cover 4...

Page 105: ... There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose of in water or fire or expose battery to temperatures higher than 60 C 140 F CAUTION Before removing the battery back up the CMOS settings in case they are lost when the battery is removed To back up the CMOS settings select the Save to Diskette option i...

Page 106: ...der 2 Place the battery edge under the plastic housing tab and press gently until it snaps into place Hard disk drive This section provides information to successfully remove and install a hard disk drive Removing the hard disk drive To remove a hard disk drive 1 Disconnect power from the workstation see Predisassembly procedures on page 62 2 Remove the side access panel see Removing the side acce...

Page 107: ...es to expand space for programs data storage or backup In general you should plan to add HDDs starting with the first available bay farthest from the optical drive bays After installation you can use the Computer Setup F10 Utility to Assign drive letters of your choice to the new HDDs The workstation assigns drive letters automatically if you do not choose them Change the boot sequence so that the...

Page 108: ...install an HDD 1 Select a drive bay in which to install the hard disk drive and remove its mounting sled Figure 5 34 HDD installation order Figure 5 35 Removing the mounting sled 96 Chapter 5 Replacing components ENWW ...

Page 109: ...talling the HDD drive 4 Attach a power cable 2 and a data cable 3 to the hard disk drive CAUTION To avoid crushing or pinching the data cable when you replace the access panel use the HP supplied data cable with right angle connectors NOTE Connect data cables to lower numbered drive connectors first on the system board To identify hard disk drive ports refer to the workstation service label on the...

Page 110: ...ower from the workstation see Predisassembly procedures on page 62 3 Remove the side access panel see Removing the side access panel on page 65 4 Slowly and evenly loosen one pair of diagonally opposite screws 1 from the CPU until the screw shanks disengage from the system board and then loosen the remaining pair 2 as shown below CAUTION Do not fully loosen one screw and then move on to the next I...

Page 111: ...cess panel see Removing the side access panel on page 65 3 Remove the CPU heatsink see Removing the CPU heatsink on page 98 4 Perform one of the following tasks If you are reusing the original heatsink apply thermal compound to the center of the CPU top surface If you are using a new CPU heatsink do not apply thermal compound to the CPU because the new heatsink already has thermal compound applied...

Page 112: ... to 6 in lbs of torque CAUTION Do not overtighten the heatsink screws Overtightening can strip the threads in the chassis 9 Connect the CPU heatsink fan connector to the system board Figure 5 40 Connecting the heatsink fan cable 100 Chapter 5 Replacing components ENWW ...

Page 113: ...eatsink see Removing the CPU heatsink on page 98 4 Raise the CPU socket lever 1 and open the cover 2 as shown in the following figure Figure 5 41 Removing a CPU CAUTION Do not touch the CPU socket contacts or the gold pads underneath the CPU Use extreme care and handle the CPU only by the edges 5 Pull the CPU straight out of the socket 3 Store the CPU in a static free container in a safe place whe...

Page 114: ...ontacts use extreme care when installing the CPU in the socket 6 Align the notches in the CPU base with the tabs on the socket as shown in the figure below Seat the CPU into the socket Ensure that the underside of the CPU is level with the top of the CPU socket Figure 5 42 Seating the CPU 7 The CPU cover plate has two tangs opposite its hinge The tangs slip beneath the mounting screw on the system...

Page 115: ...moving the CPU heatsink on page 98 Note that the CPU heatsink screws also secure the system board to the chassis 5 Disconnect all cabling from the system board TIP Make a note of the cable connections before disconnecting them from the system board For more information refer to Power connections on page 81 6 Remove the ten mounting screws 1 as shown in the following figure Figure 5 43 Removing the...

Page 116: ...n with the screw holes in the chassis 2 You may have to slide the system board toward the rear of the chassis Figure 5 44 Inserting and aligning the system board 2 Replace the mounting screws 2 3 Reinstall all removed components and cables See Power connections on page 81 to identify power cables 104 Chapter 5 Replacing components ENWW ...

Page 117: ...ge 62 2 Remove the side access panel see Removing the side access panel on page 65 3 Remove the front bezel from the workstation see Removing the front bezel on page 68 4 Press gently on the edges of the optical drive bay filler panel 1 to remove it from the front bezel as shown in the following figure Figure 5 45 Removing the ODD bay filler panel 5 Rotate the filler panel 2 90 degrees to a horizo...

Page 118: ...e with the tabs in the front bezel Press the optical drive filler panel back into the front bezel until it snaps into place as shown in the following figure Figure 5 46 Installing the ODD bay filler panel 106 Chapter 5 Replacing components ENWW ...

Page 119: ...g the HP logo Rotate the HP logo 90 degrees counterclockwise and then release the logo and press it back into place in the front bezel 8 Remove the EMI filler panels and remove the optical disk drive from the chassis see Removing an optical disk drive from the optical bay mini tower configuration on page 71 ENWW Removing and installing components 107 ...

Page 120: ...ive 10 Replace the front bezel see Installing the front bezel on page 68 and the side access panel see Installing the side access panel on page 65 when finished Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle 108 Chapter 5 Re...

Page 121: ...l support on page 110 Locating ID labels on page 110 Locating warranty information on page 111 Diagnosis guidelines on page 112 Troubleshooting checklist on page 114 HP troubleshooting resources and tools on page 115 Troubleshooting scenarios and solutions on page 117 Self troubleshooting with HP Vision Diagnostics on page 126 Diagnostic codes and errors on page 135 ENWW 109 ...

Page 122: ...ed the problem NOTE When calling in for service or support you might be asked for the Product Number example PS988AV of the computer If the computer has a Product Number it is generally located next to the 10 or 12 digit Serial Number of the computer NOTE On most models the serial number and product number labels can be found on the top panel or side of the computer and at the rear of the computer...

Page 123: ...ly located next to the serial number The COA is used for Windows preinstalled systems only and is generally located on the top panel or side of the computer near the serial number label On some computers it is located on the bottom of the computer Locating warranty information To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pack see ht...

Page 124: ...ed operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs Verify that the monitor is turned on and the green monitor light is on Note that not all monitors are equipped with LED lights to indicate their functionality Turn up the brightness and contrast controls of the monitor if the monitor is dim If the computer has multiple video sources a...

Page 125: ...f it does not restart press the power button to start the computer Reconfigure the computer after installing a non plug and play expansion board or other option Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver If you are working on a network plug another computer with a different cable into the network connec...

Page 126: ... contrast controls Press and hold any key If the system beeps the keyboard is operating correctly Check cables for loose or improper connections After installing a non plug and play PnP expansion board or other option such as a diskette drive reconfigure the computer Are all necessary device drivers installed Have all printer drivers been installed for each application Have you removed diskettes o...

Page 127: ...e Web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and product change notification services The following Web sites are also available to you http www hp com Provides useful product information http www hp com support workstation_manuals Provides the latest online documentation http www hp com go workstationsupport Provides technical suppo...

Page 128: ...problem before taking further action At startup Verify that the workstation and monitor are plugged into a working electrical outlet Remove all diskettes optical disks and USB drive keys from the drives before powering on the workstation Verify that the workstation is turned on and the blue power light is on If you have installed an operating system other than the factory installed operating syste...

Page 129: ...ware and verify if the workstation functions properly If you recently installed new software uninstall the software and verify if the workstation functions properly If the screen is blank plug the monitor into a different video port on the workstation if one is available Alternatively replace the monitor with a monitor that you know is working properly Upgrade the BIOS A new release of the BIOS mi...

Page 130: ...ght need replacement 1 Reset the date and time in the Control Panel 2 Replace the RTC battery Workstation appears to pause periodically Network driver is loaded and no network connection is established Establish a network connection or use the Computer Setup F10 Utility or the Microsoft Windows Device Manager to disable the network controller Cursor does not move using the arrow keys on the keypad...

Page 131: ...er on and the LEDs on the front of the computer are not flashing System cannot power on Press and hold the power button for less than four seconds If the hard drive LED turns green then perform the following steps 1 To find a faulty device remove all devices one at a time a Disconnect AC power to the computer b Remove a device c Reconnect AC power and power on the computer 2 Repeat this process un...

Page 132: ...space on the diskette Use another diskette Diskette write control is enabled Use the Computer Setup F10 Utility to verify the storage security feature disabled settings Diskette is damaged Replace the damaged disk Cannot format diskette Invalid media reported When formatting a disk in MS DOS you might need to specify diskette capacity For example to format a 1 44 MB diskette enter the following co...

Page 133: ...Order Removable media boot has been disabled in Computer Setup Run the Computer Setup F10 Utility and enable Removable Media Boot in Storage Storage Options Diskette MBR validation is enabled Run the Computer Setup F10 Utility and disable Diskette MBR Validation in Storage Storage Options Solving hard drive problems Table 6 3 Hard drive problems Problem Cause Solution Hard drive error occurs Hard ...

Page 134: ... is newly installed enter Setup and try adding a POST delay under Advanced Power On Drive responds slowly immediately after power up Run the Computer Setup F10 utility and increase the POST Delay in Advanced Power On Options Nonsystem disk or NTLDR missing message System is trying to start from a nonbootable diskette Remove the diskette from the drive System is trying to start from a damaged hard ...

Page 135: ... keys select Enable VGA Mode and then press Enter 3 For Windows double click the Display icon in the Control Panel and then select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during the POST but goes blank when the operating system starts The display settings in the operating system are incompatible with your graphics card and monitor 1 For Windows...

Page 136: ...degaussing coil has been activated None It is normal for the degaussing coil to be activated when the monitor is powered on Clicking noise coming from inside a CRT monitor Electronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched noise ...

Page 137: ...cted or disconnect headphones or external speakers Volume is muted 1 From the Control Panel select Sound Speech and Audio Devices and then select Sounds and Audio Devices 2 Deselect the Mute checkbox Computer is in Standby mode Press the power button to resume from Standby mode Noise or no sound comes out of the speakers or headphones 1 If you are using digital speakers that have a stereo jack and...

Page 138: ... printer used If the printer works reload the printer driver If you are on a network you might not have made a connection to the printer Make the proper network connection to the printer Printer might have failed Run printer self test Printer does not turn on The cables might not be connected properly Self troubleshooting with HP Vision Diagnostics HP Vision Diagnostics is a diagnostic tool that c...

Page 139: ... if all the devices installed on the computer are recognized by the system and functioning properly Running tests is optional but recommended after installing or connecting a new device You can run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Not all third party devices may be detected by HP Vision D...

Page 140: ... ISO image of the diagnostic utilities on a USB key 3 Turn off the computer and restart it with the USB key installed The computer will boot to the USB key and initiate the HP Vision Diagnostics utility 4 Follow the HP Vision Diagnostic prompts to troubleshoot the computer Creating and using a bootable DVD CD This section describes how to use a DVD CD to run the HP Vision Diagnostics 1 In the C Vi...

Page 141: ...D and it accommodates both the Memory Test and Vision Diagnostics 1 In the C VisionDiagnostics directory double click on the MemoryDiagISO exe file A setup menu appears 2 Follow the setup prompts to create a bootable ISO image of the memory diagnostic utility on a DVD CD 3 Turn off the computer and restart it with the DVD CD installed in the optical drive The computer will boot from the DVD CD and...

Page 142: ...ut down the workstation using the operating system 10 Turn on the computer The system should boot into HP Vision Diagnostics NOTE If the system does not boot to the DVD CD in the optical drive or to the USB flash drive you may need to change the boot order You may use the Computer Setup F10 utility to change the boot order or you may press F9 to select the appropriate boot device 11 At the boot me...

Page 143: ...or a USB key drive Survey tab The Survey tab shows your system hardware information organized into eleven Categories for example Processors and device instances for example Processor 1 The amount of information displayed can be controlled by selecting a combination of View Level and Category The View Levels include Overview Shows high level summary of the system hardware This is the default view l...

Page 144: ... default the three test modes do not display prompts and require no interaction If errors are found they are displayed when testing is complete However for each test type you may also optionally add interactive tests by clicking the Include interactive tests box under Test mode Selecting interactive tests provides the maximum control over the testing process The diagnostic software will prompt you...

Page 145: ...lick the Start Test button to start the testing The Status tab which allows you to monitor the progress of the tests is automatically displayed during the testing process When the tests are complete the Status tab shows whether the devices passed or failed 6 If errors are found go to the Errors tab to display detailed information and recommended actions Status tab The Status tab shows the overall ...

Page 146: ...section displays the type of test run The Times Failed is the number of times the device has failed a test The Defect Code provides a numerical code for the failure The error codes are defined in the Help tab The Description section describes the error that the diagnostic test found The Reason section describes the likely cause of the error The Recommended Repair will give a recommended action tha...

Page 147: ...rt a diskette or USB flash drive if running HP Vision Diagnostics from CD 2 Click Save in the bottom on any of the Survey History or Errors tabs All three log files will be saved regardless of from which tab the Save button was clicked 3 Select the drive onto which you will save the log files and click the Save button Three html files will be saved to the inserted diskette or USB flash drive NOTE ...

Page 148: ...ated by either of the following methods A fan might be blocked or not turning The heatsink and fan assembly is not properly attached to the CPU CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Ensure that the computer air vents are not blocked and the cooling fan is running 2 Open the acc...

Page 149: ...AUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate faulty module 3 Replace third party memory with HP memory 4 The problem might be on the system board Contact HP for assistance Red Power LED blinks six times once every second followed by...

Page 150: ... pause Nine beeps System powers on but does not start 1 The problem might be on the system board Contact HP for assistance 2 The problem might be in the CPU Contact HP for assistance System does not power on and LEDs are not blinking No beeps System unable to power on CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord bef...

Page 151: ...nifies Table 6 8 LED color definitions LED state LED color System status Solid Blue System is on Flashing Blue System is in Standby Solid or flashing Red System has experienced an error See POST error messages on page 140 None No light System is in Hibernate or is off ENWW Diagnostic codes and errors 139 ...

Page 152: ... added remove it to find out if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 System Board Failure DMA timers and so forth might be set improperly or might be defective 1 Clear the CMOS 2 Remove the expansion boards 3 Replace the system board 110 Out of memory space for option ROMs Option ROM for a device ...

Page 153: ...fective memory module Replace the memory module 204 Memory module failed and user rank was disabled Improper module load Reseat the memory module correctly 205 Memory high temperature detected Insufficient memory module cooling Verify that a memory module cooling fan is installed and operating 206 Memory setup invalid Memory configured incorrectly Reconfigure the memory modules in the proper slots...

Page 154: ... the keyboard with the computer powered off 2 Check the connector for bent or missing pins 3 Be sure that none of the keys are pressed 4 Replace the keyboard 303 Keyboard Controller Error I O board keyboard controller is defective or is not set properly 1 Reconnect the keyboard with the computer powered off 2 Connect a keyboard directly to the computer instead of through a switch box 3 Replace the...

Page 155: ...tion requires more power than the power supply can provide 1 Reduce the computer power consumption 2 Replace the power supply with a high output power supply 601 Diskette Controller Error Diskette controller circuitry or diskette drive circuitry incorrect 1 Run the Computer Setup F10 utility 2 Verify cabling and replace defective cables if necessary 3 Clear CMOS 4 Replace the diskette drive 5 Repl...

Page 156: ...e Potential system board problem contact HP Support 921 Fatal error on QPI Protocol link X Fatal error detected in QPI link x protocol where x is 0 or 1 This type of error is identified on the line following the error message Potential system board problem contact HP Support 922 Fatal error on PCIe slot X Fatal error occurred in the designated slot Move the card to a different slot If the problem ...

Page 157: ...tem settings Processor feature set is insufficient for current system settings The BIOS settings do not match the support provided by the processor Change the BIOS settings or upgrade the processor 1804 A processor feature and the memory configuration are incompatible A processor feature is incompatible with the memory configuration Restore the previous memory configuration ERROR Invalid 1394 GUID...

Page 158: ...w hp com support workstation_manuals Maximum RAID hard drive configurations This section lists the maximum number of hard drives supported on HP workstations for RAID configurations NOTE This section applies to internal workstation configurations that do not use add in cards and JBODs TIP Use the table values to determine the workstation model specific maximum number of hard drives as discussed in...

Page 159: ...ion does not apply to configuring SATA RAID in the Linux environment For Linux SATA RAID refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Guide at http www hp com support linux_user_manual Attaching SATA HDDs Attach the required minimum number of SATA hard drives for the desired RAID level RAID 0 Striped disk array Two drive minimum Improved I O perfor...

Page 160: ... Use the arrows to highlight Advanced Power On Options and then press Enter 8 Use the up or down arrow key to highlight POST Messages 9 Use the left or right arrow key to select Enable 10 To accept the new setting press F10 11 Use the arrow keys to highlight Advanced Device Options and then press Enter 12 Use the up or down arrow key to highlight SATA RAID Option ROM Download and then press Enter ...

Page 161: ...ss Tab 6 If three or more hard drives are installed for workstations that support three or more hard drives a Press Enter to display the Select dialog b Use the up and down arrow keys and Space to mark individual physical as members of the volume c Press Enter to exit the Select dialog and return to the Create Volume Menu dialog 7 If appropriate use the up or down arrow key to select the Stripe Si...

Page 162: ...on When defining both the setup password is needed to enter F10 setup and can be used to boot from power on The power on password cannot be used to enter the F10 Setup Utility but it can be used to boot from power on One of the passwords will be required to boot from power on After you create both passwords you can use the setup password in place of the power on password as an override to log into...

Page 163: ...disconnect the computer power cord and external devices from power outlets 2 Disconnect the keyboard monitor and other external devices that are connected to the computer 3 Remove the access panel 4 Locate the password header and jumper The password header is E49 The password jumper is green so it can be easily identified 5 Verify that the AC power cord is disconnected from the power outlet 6 Remo...

Page 164: ...s CMOS values to factory defaults and erases customized information including asset numbers and special settings To back up the CMOS settings run the Computer Setup F10 Utility and select Save to Diskette from the File menu 4 Locate press and hold the CMOS button for five seconds NOTE Verify that the AC power cord is disconnected from the power outlet The CMOS button does not clear CMOS if the pow...

Page 165: ...ver it does not force hardware rediscovery 4 Choose Restore Factory Settings as Default and the press F10 to accept 5 Select File Apply Defaults and Exit and then press F10 to accept 6 Reset the computer passwords and configuration information such as the system date and time NOTE This step does not clear the passwords ENWW Clearing and Resetting the CMOS 153 ...

Page 166: ...Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Ethernet Pin 10 100 Mb signal 1000 Mb signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused TX RX TX RX TX RX TX RX 0 0 1 2 5 6 7 8 Unused Receive Data Unused Unused RX RX TX RX TX RX TX RX 2 1 3 3 154 Appendix A Connector pins ENWW ...

Page 167: ...2 Ring 3 Shield Audio_Left Audio_Right Ground Audio line in cable 6 35 MM 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out audio cable 6 35 MM 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground SATA drive Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S1 Ground P1 3 3V power P8 5V power ENWW 155 ...

Page 168: ...ifferential signal pair S5 and S6 differential signal pair P15 12V power VGA Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 GND GND GND 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID GND 9 10 5 VDC GND 14 15 Vertical Sync DDC Serial Clock DVI I cable Pin Signal Pin Signal 1 T M D S DATA 2 16 HOT PLUG DETECT 2 T M D S DATA 2 17 T M D S DATA 0 3 ...

Page 169: ... S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN 13 T M D S DATA 3 C3 ANALOG BLUE 14 5V POWER C4 ANALOG HORZ SYNC 15 GND C5 ANALOG GROUND Display port Pin Signal Pin Signal 1 ML_Lane 0 p 11 GND 2 GND 12 ML_Lane 3 n 3 ML_Lane 0 n 13 GND 4 ML_Lane 1 p 14 GND 5 GND 15 AUX CH p 6 ML_Lane 1 n 16 GND 7 ML_Lane 2 p 17 AUX CH n ENWW 15...

Page 170: ...lor Signal 1 BLK GND 2 BLK GND 3 BLK with BRN stripes V12CPU 4 BLK with BRN stripes V12CPU CAUTION Never connect the CPU power cable to the system board while power is on If you do so the system board can be damaged and the warranty voided Be sure to distinguish between the CPU power cable that connects to the system board 4 pin white connector and the Auxiliary graphics card power cable that conn...

Page 171: ... 4 USB9 USB8 CAUTION Possible equipment damage The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector To prevent damage to the connectors always connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only of the 2x5 connector pin 9 is not keyed on the connector NOTE USB 1 is DASH compatible using pins 1 3 5 7 and 10 SMI 5 USB6 USB...

Page 172: ...1 GND 2 12V 3 TACH1 4 PWM 5 TACH2 Internal serial Pin Signal Pin Signal 1 DTR1 9 5V 2 RXD1 10 3 3V AUX 3 CTS1 11 RTS1 4 DSR1 12 COM DETECT 5 TXD1 13 DCD21 6 RI 14 12V 7 Ground 15 12V 8 Ground 160 Appendix A Connector pins ENWW ...

Page 173: ... J41 J41 SLOT2 PCIe2 x16 75W PCIe2 x16 slot J64 DP Display port connector J65 DVI DVI I connector J68 J68 PS2 KBD_MSE Stacked keyboard mouse connector J83 J83 AUD Triple stacked audio jacks J86 J86 Slot2 PCIe x16 retention clip SW50 SW50 CMOS Clear CMOS switch push button P1 P1 PWR Power supply connector 18 pin P3 P3 PWR CPU CPU power connector 4 pin P5 P5 PB LED Power button HDD LED Power LED swi...

Page 174: ...4 SATA connectors P65 eSATA eSATA connector P66 P67 P66 P67 SATA4 SATA5 SATA connectors P70 P70 CPU0 FAN Primary CPU fan header P124 P124 HOOD LOCK Side access panel solenoid lock header P126 PAR Parallel port header XBT1 XBT1 BAT Battery holder XMM1 XMM4 XMM1 XMM4 DIMM1 DIMM4 Memory slots XU1 XU1 Primary CPU socket 162 Appendix B System board designators ENWW ...

Page 175: ...he alcohol evaporates quickly and does not leave a residue After cleaning always wipe the computer with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Follow the safety pre...

Page 176: ...signed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result Cleaning the mouse 1 Follow the safety precautions presented in the Service Considerations section before clea...

Page 177: ...al information Technical support HP Support Assistant Business Support Center IT Resource Center HP Service Center HP Business and IT Services Warranty information Product documentation on page 168 User and third party documentation and white papers Product notifications QuickSpecs Customer Advisories Security Bulletins Notices Product diagnostics on page 170 Diagnostics tools Audible beeps and LE...

Page 178: ... Refer to the Safety Regulatory Information guide for product Class information You can also refer to the label on the workstation chassis Accessories For complete and current information on supported accessories and components see http www hp com go workstations System board A diagram of the system board is located on the inside of the side access panel Also additional information is located in t...

Page 179: ...l support phone numbers see http www hp com support select your region and click Contact HP in the upper left corner HP Support Assistant HP Support Assistant is an HP application that helps you maintain the performance of your workstation and resolve problems through automated updates and tune ups built in diagnostics and guided assistance To access HP Support Assistant double click the HP Suppor...

Page 180: ...erica Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Please include your product number warranty period found on your serial number label name and postal address Product documentation Table D 3 Product...

Page 181: ...cluding the operating system power supply memory CPU and many other components of the system To access the QuickSpecs see http www hp com go quickspecs Customer Advisories Security Bulletins and Notices To find advisories bulletins and notices 1 See http www hp com go workstationsupport 2 Select the desired product 3 From the Resources section select See more 4 Use the scroll bar to select Custome...

Page 182: ...aded from the HP web site For details on using this utility refer to the section that covers HP Vision Diagnostics in the workstation Maintenance and Service Guide Audible beep and LED code definitions Refer to the appropriate section of the workstation Maintenance and Service Guide for detailed information about beep and Light Emitting Diode LED codes applicable to the workstation 170 Appendix D ...

Page 183: ...ower right corner of the screen 2 Press F10 to enter the F10 Setup utility The F10 Setup utility displays the computer BIOS version under File System Information 3 Note the computer BIOS version so that you can compare it with the BIOS versions that appear on the HP website Operating systems For information on operating systems supported on HP workstations see http www hp com go wsos For informati...

Page 184: ... 135 LED and beep codes 135 LED colors 139 POST errors 140 Diagnostics and troubleshooting 109 Diagnosis guidelines 112 HP Vision Diagnostics 126 Locating ID labels 110 Locating warranty info 111 Drivers Installing 17 Updating 17 21 H HP Recovery Manager 23 HP resources Locating 165 Product diagnostics 170 Product documentation 168 Product information 166 Product support 167 Product updates 171 We...

Page 185: ...siderations 55 side access panel sensor 66 side access panel solenoid 67 Slot identification 87 System board 103 Restoring the operating system 22 23 Restore method 22 S Software Ordering 23 Support Locating HP resources 165 U Updating the workstation 20 First boot update 20 Updating drivers 21 Updating the BIOS 21 W Windows 7 Setting up 17 Windows operating system monitor 117 Workstation setup En...

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