Warranty
HP X1000 G2 Network Storage Systems come with a standard 3-3-3 warranty (3 years parts exchange, 3 years labor and 3 years
onsite, next business day response). Software media is warranted to be free of physical defect for a period of 90 days from delivery.
Services Included with the
Product
One year of HP Software Support, standard 9x5 business hours (software advisory and remedial software
telephone support, new version license rights, and media and documentation distribution service).
For increased uptime, productivity and ROI-HP Care Pack packaged services for Storage
These days, you need to get the most out of your storage investment-you can't afford not to. When you buy HP storage products and
solutions, it's also a good time to think about what levels of service and support you may need. To help take the worry out of
deploying, designing, maintaining, and managing your environment, we've designed a portfolio of service options that are as: flexible,
reliable and scalable as your storage. Unlike storage-only vendors, we take a holistic approach to your entire environment, bridging
storage, servers, blades, software and network infrastructures with our HP Care Pack packaged services for Storage.
Protect your business beyond the warranty
When it comes to robustness and reliability, standard warranties on today's computing equipment have matured just as the
technologies have matured. Good news on some fronts-but also a source of potential problems and subsequent consequences that
come from depending on standard warranties alone. Standard warranty protects against product defects and some causes of
downtime- but not the business. By using a standard approach to warranty uplifts, such as HP Care Pack Services, you can reduce
downtime risks and be more certain of operational consistency for both mission-critical and standard business computing. Simply put,
HP Care Pack Services normalize the warranty of combined products - helping you proactively guard against unplanned downtime.
Extending warranties with HP Care Pack Services
HP recommends Proactive Care for your BladeSystem servers, enclosures and components to prevent problems with proactive advice
and assistance, resolve issues and rapidly recover by connecting to HP's enhanced call experience and advanced technical expertise
HP Storage Services: Offering reliability, flexibility and value-just like your storage
HP Storage Services offers a full spectrum of customer care, from technology support to complex migrations to complete completely
managed services. HP Factory Express provides customization, integration and deployment services for turnkey solutions. HP
Education offers flexible, comprehensive training on storage networking, disk storage systems, and storage software to help your IT
staff get the most out of your investments. And HP Financial solutions extend innovative financing and asset management programs
to cost-effective buy, manage and eventually retire your older equipment.
HP Storage Services, the trusted business technology experts who manage your technology in action, because when technology
works, business works.
http://www.hp.com/services/storage
NOTE:
Care Pack Services availability may vary by product and country.
HP Care Pack Services are sold by HP and HP Authorized Service Partners
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at
http://www.hp.com/go/lookuptool
QuickSpecs
HP X1800sb G2 Network Storage Blade
Service and Support, HP Care Pack, and Warranty Information
DA - 13840 North America — Version 6 — May 9, 2014
Page 11
