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HP Vectra XM 5/xx Series PC Familiarization Guide

3 Troubleshooting and

Repair

••

55

Explanation:

1.

You connected the flexible disk drive connector B to the disk drive, and there is not connection to a
drive A.

2.

Change the flexible disk drive connector to A (refer to chapter 3).

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Summary of Contents for Vectra XM 5 Series

Page 1: ... Supported Drives Control Power Security Features Communications Ports Supported Operating Systems Certified Network Operating Systems Documentation 2 PC HARDWARE STRUCTURE Packaging Internal Component Location XM 5 xx Series 3 PC System Board XM 5 xx Series 3 PC Backplane System Board Jumpers System Board Switches Installing Accessories Installing Main Memory Memory Module Configurations Installi...

Page 2: ...ion Guide 1 Product Overview and Features 2 HP Vectra Diagnostic Utility HP Vectra Integrated Ethernet Diagnostic Utility APPENDIX A FINAL QUIZ Final Quiz APPENDIX B HP VECTRA XM 5 XX SERIES 3 PC COURSE EVALUATION FORM Course Evaluation Form ...

Page 3: ...on Microsoft and MS DOS are U S registered trademarks of Microsoft Corporation LANManager Microsoft Windows Windows 95 and OS 2 are products of Microsoft Corporation Novell and NetWare are U S registered trademarks of Novell Inc PENTIUMTM is a trademark of Intel Corporation UNIX is a registered trademark of UNIX System Laboratories Inc in the U S A and other countries ...

Page 4: ...s PC Familiarization Guide 1 Product Overview and Features 4 Printed Manual Information Hewlett Packard France Grenoble Personal Computer Division Technical Marketing 38053 Grenoble Cedex 9 France 1995 Hewlett Packard Company ...

Page 5: ...HP Vectra XM 5 xx Series PC Familiarization Guide 1 Product Overview and Features 5 1 Product Overview and Features ...

Page 6: ...croprocessor Main Memory 32 bit 70 ns 32 bit 70 ns 32 bit 70 ns Standard Maximum Memory 8 MB 96 MB 8 MB pair of 4 MB modules or 16 MB pair of 8 MB modules 192 MB 8 MB pair of 4 MB modules or 16 MB a pair of 8 MB modules 192 MB Memory Sockets 3 6 6 Cache memory 8 KB for code plus 8 KB for data both caches on the microprocessor 8 KB for code plus 8 KB for data both caches on the microprocessor 8 KB ...

Page 7: ...rts 1 parallel port bi directional 2 serial ports 1 infrared serial link 1 LAN port with RJ 45 UTP connector VGA connector Keyboard connector Mouse connector 1 parallel port bi directional 2 serial ports 1 LAN port with RJ 45 UTP connector VGA connector Keyboard connector Mouse connector 1 parallel port bi directional 2 serial ports VGA connector Keyboard connector Mouse connector Accessory slots ...

Page 8: ...HP Vectra XM 5 xx Series PC Familiarization Guide 1 Product Overview and Features 8 System ROM localization Localized Localized English only 1 Future models ...

Page 9: ...ures specific to the XM 5 xx series 3 PC are highlighted in bold Overview The HP Vectra XM 5 xx series 3 is a PENTIUM processor ISA PCI based PC The system consists of a system board and backplane The XM 5 xx series 3 backplane has two ISA slots one PCI slot and one combination ISA PCI slot for accessory boards ...

Page 10: ...figured network drivers The main features of the system board are A 64 bit host bus for PENTIUM processor and main memory DRAM A 32 bit Peripheral Component Interconnection PCI local bus for accessing the processor LAN Controller video controller and controller components An industry standard architecture ISA bus for ISA compatible controllers A security system that provides protection against u n...

Page 11: ... The following models will be available at product launch Platform Model Product Number PCI LAN Adapter 256 KB Cache System RAM Video RAM XM 5 75 1 420 D3480A D3481A YES Async 8 MB 1 MB XM 5 90 1 420 840 D3483A D3484A D3485A YES Async 8 MB 1 MB XM 5 120 1 840 D3560A D3562A YES Async 8 MB 1 MB ...

Page 12: ...the 50 and 60 MHz system clock by a factor of 1 5 The Pentium 120 MHz processor doubles the 60 MHz system clock These new Pentium processors are powered by a power source of 3 3 V The previous generation of Pentium processors Pentium 60 MHz and 66 MHz used a 5 V power source The two generations of processors are not pin compatible Other current and future Intel processors based upon the 66 MHz sys...

Page 13: ...ct Overview and Features 13 Cache Memory The microprocessor has two 8 KB first level caches one for the instruction codes and the other for data The HP Vectra XM 5 xx series 3 PC has 256 KB of second level cache memory which is soldered onto the system board ...

Page 14: ...memory is supplied as standard expandable to 192 MB Each pair of sockets forms a bank When two memory modules are installed within the same bank it is recommended that they have the same size The PCs use 70 ns 32 bit wide memory modules The memory upgrades available are 4 MB 32 bit 70 ns D2690A or 4 MB 36 bit 70 ns D2974A 8 MB 32 bit 70 ns D2691A or 8 MB 36 bit 70 ns D2975A 16 MB 36 bit 70 ns D229...

Page 15: ...ation Guide 1 Product Overview and Features 15 System ROM The PC has a system ROM that uses flash EEPROM technology The flash ROM can be updated with the latest firmware using the HPInit program HPINIT EXE supplied with the firmware upgrade ...

Page 16: ...HP Vectra XM 5 xx Series PC Familiarization Guide 1 Product Overview and Features 16 System BIOS The system BIOS is identified by the version number GM 05 xx ...

Page 17: ...tion Guide 1 Product Overview and Features 17 POST When the PC is started the Power On Self Test POST screen is displayed If the POST detects an error the error message can be read and the SETUP program can be run to check the configuration ...

Page 18: ...arization Guide 1 Product Overview and Features 18 SETUP Program The HP Vectra XM 5 xx series 3 PC has an integrated SETUP program like the HP Vectra XM2 and XP PC series SETUP is started by pressing F2 when the message Setup F2 appears ...

Page 19: ...ry upgrade kit one module of 1 MB the same module is used in the VL 5 xx series 3 PC Resolution Video Memory Required for these Colors and Refresh Rates 16 Colors 256 Colors 64 K Colors Hi Color 16 7 M Colors True Color 640 x 480 1 MB 60 72 75 Hz 1 MB 60 Hz 2 MB 60 72 75 Hz 800 x 600 1 MB 56 60 72 75 Hz 1 MB 56 60 Hz 2 MB 56 60 72 75 Hz 2 MB 56 60 Hz 1024 x 768 1 MB 87i 1 60 70 75 Hz 2 MB 87i 60 7...

Page 20: ... Video drivers LAN drivers preinstalled and preconfigured see list below IDE Disk drivers for 32 bit access ISA Plug and Play configuration utility ICU and driver Advanced Power Management Desktop Management Interface The first time the PC is powered on a software initialization program runs to allow the user to set up the preinstalled software for the network connection the display type and the p...

Page 21: ... Microsoft client only drivers Windows for Workgroups 3 1 Windows for Workgroups 3 11 PCNET driver can be loaded in dual mode NDIS2 NDIS3 Windows NT NDIS for DOS NDIS for OS 2 NDIS 2 01 for Banyan Client SCO LLI 3 2 drivers NetWare Server 3 1x and 4 0x NetWare for OS 2 NetWare for DOS Lan Manager for OS 2 Lan Manager for DOS Remote Boot for NT AS 3 5 Server Remote Boot for Novell NetWare 3 1x and ...

Page 22: ... Familiarization Guide 1 Product Overview and Features 22 Online Guides The HP Vectra PC has these online guides accessible from the Hputils group in the Windows Program Manager Discover Your HP Vectra Network Administrator Guide ...

Page 23: ...d disk drives This is the gray connector on the system board The cable has tow connectors allowing two Fast IDE hard disks to be connected a CD ROM can be connected to this cable but the 32 bit disk access must be disabled The second IDE controller is on the ISA bus and is dedicated to the CD ROM drives This is the red connector on the system board The cable has one connector allowing one CD ROM t...

Page 24: ...lim bottom shelf 1 inch high for 3 5 inch or 5 25 inch devices The additional 1 inch high bottom shelf can be used to install any of the new 1 inch high front access devices Tape drives and 5 25 inch flexible disk drives are now becoming available in the industry with the 1 inch high form factor The following mounting rails can be ordered for front access drives D2880A 5 25 inch disk drive mountin...

Page 25: ...view and Features 25 Internal Mass Storage Shelf The HP Vectra XM 5 xx series 3 PC has one dedicated internal shelf for 3 5 inch slim 1 inch hard disks A second hard disk can be installed in the bottom shelf if it is not used for a tape drive or flexible disk drive ...

Page 26: ...D2035B 5 25 inch 1 2 MB flexible disk drive D2881B 3 5 inch 540 MB IDE hard disk drive D2389BA 3 5 inch 1 GB SCSI hard disk drive D2076B 340 MB half height internal tape drive QIC 80 C4328CA 800 MB half height internal tape drive QIC 80 C4329CA 1 36 GB half height internal tape drive QIC 3020 C4330CA double speed 2 x IDECD ROM drive D2889A ...

Page 27: ...ol Power The PC has the same control panel as the HP Vectra XM2 PC series and has the same features a power on off button with integrated on error status ligh t a press and hold RESET button a keyboard lock button with integral status light a hard disk activity light for IDE and SCSI drives ...

Page 28: ...ecurity Features The PC has the following security features power on prompt with user password communications port protection ports can be disabled in SETUP disk drive protection disks can be disabled in SETUP system configuration protection using switches cover lock and security bracket ...

Page 29: ... has the following external communications ports One LAN port with RJ 45 UTP Un Twisted Pair connector the D2746A Coaxial Adapter accessory is available for users requiring a BNC coax connector One 25 pin parallel port ECP EPP bi directional Centronics supporting IEEE 1284 Two 9 pin serial ports 16550 compatible ...

Page 30: ...de 1 Product Overview and Features 30 Supported Operating Systems MS DOS version 6 22 and above Microsoft Windows 95 Microsoft Windows for Workgroups 3 11 Microsoft Windows NT 3 1 OS 2 version 2 11 and 3 0 UNIX 386 System V from SCO version 3 2 V4 1 ...

Page 31: ...roduct Overview and Features 31 Certified Network Operating Systems Novell 3 12 4 10 Server Novell 3 12 4 10 Workstation UnixWare App Server version 2 0 DEC PathWorks version 5 1 on HP Vectra XM 5 90 only Banyan Vines version 6 0 on HP Vectra XM 5 90 only ...

Page 32: ... HP Vectra PC Service Handbook HP Vectra Accessory Service Handbook HP Vectra XM 5 xx series 3 PC Technical Reference Manual Hardware and BIOS HP Vectra XM 5 xx series 3 PC Familiarization Guide 5963 6103 8th Edition 5963 6104 4th Edition on line edition only2 D348X 49A 9001 1 Specify Language Option when ordering this kit 2 This printable file can be downloaded from the HP BBS ...

Page 33: ...HP Vectra XM 5 xx Series PC Familiarization Guide 2 PC Hardware Structure 33 2 PC Hardware Structure ...

Page 34: ...y The HP Vectra XM 5 xx series 3 PC has a new mid profile package The main external features are three front accessible drive shelves four accessory board slots for accessories for example an audio board connectors for I O devices on the rear panel three front access shelves for 3 5 inch or 5 25 inch devices one internal shelf for 3 5 inch devices control panel and name plate ...

Page 35: ...tion Guide 2 PC Hardware Structure 35 Internal Component Location The location of the main internal components is shown below WARNING Care must be taken to ensure that all connectors are unplugged before removing the system board from the PC ...

Page 36: ...HP Vectra XM 5 xx Series PC Familiarization Guide 2 PC Hardware Structure 36 XM 5 xx Series 3 PC System Board ...

Page 37: ...HP Vectra XM 5 xx Series PC Familiarization Guide 2 PC Hardware Structure 37 XM 5 xx Series 3 PC Backplane ...

Page 38: ...talled processor Jumper J6 is not available on most systems Vectra Model XM 5 75 XM 5 90 XM 5 120 Processor Voltage Jumper Selection Vcc 3 3 V Vr 3 38 V Vre 3 52 V Bus Speed Jumper Selection 50 MHz 60 MHz 60 MHz System Board part number D3480 69001 D3483 69001 WARNING The XM 5 75 system board D3480 69001 cannot be used with Pentium 90 or Pentium 120 processors The XM 5 90 and XM 5 120 system board...

Page 39: ...to the configuration 3 CONFG Retain or clear the configuration stored in EEPROM OFF to retain configuration DEFAULT ON to clear configuration 4 PSWRD Enable or clear and disable User and System Administrator Passwords stored in EEPROM OFF to enable passwords DEFAULT ON to clear passwords 5 PARIT Enable or disable parity for the main memory modules OFF to disable parity for the main memory modules ...

Page 40: ...HP Vectra XM 5 xx Series PC Familiarization Guide 2 PC Hardware Structure 40 Installing Accessories The following sections describe how to install accessoires ...

Page 41: ...e same bank A maximum of 192 MB may be installed When additional memory modules are installed the following rules must be applied to get the best performance 1 Install two identical size main memory modules in the same bank to enable 64 bit wide access to this bank 2 Install four identical size main memory modules in bank A and B to enable memory interleaving between the two banks When 36 bit main...

Page 42: ...ows the recommended SIMM memory module configura tions Full Sockets A1 B1 C1 32 bit Access A1 A2 64 Bit Access A1 A2 B1 Mix A1 A2 B1 B2 32 bit interleaving A1 A2 B1 B2 C1 64 bit interleaving NOTE performance is better with 64 bit access than 32 bit access performance is better with 64 bit interleaving than with 64 bit access ...

Page 43: ...lling Video Memory The HP Vectra XM 5 xx series 3 PC is shipped with 1 MB of video memory which can be expanded to 2 MB for resolutions of up to 1024 5 768 in 64K colors see resolutions supported under Video Controller in chapter 1 The upgrade kit D3404A comprises one module of 1 MB ...

Page 44: ...s the top slot can be used for a half length PCI accessory board the second slot can be used for either a full length PCI or ISA board the third slot can be used for a full length 8 or 16 bit ISA board the fourth bottom slot can be used for a half length 8 or 16 bit ISA board Accessory boards may have preferred locations and special installation instructions refer to the manual supplied with the b...

Page 45: ...quired level for Plug and Play PnP BIOS services Give the setting of all embedded resources on the sytem board PCI is automatically Plug and Play PnP ISA cards handling is BIOS selectable PnP Isolation Recognizes and configures Required for Boot Plug and Play ISA adapters Can devalidate BIOS selection for operating systems that have inte grated support for ISA Plug and Play ...

Page 46: ...all accessory boards If Boot Only is selected ISA Plug and Play accessory boards which have the ability to boot start your PC will be configured by the BIOS Use the ICU to configure all other accessory boards If Full is selected all ISA Plug and Play accessories will be configured by the BIOS However if you install a non Plug and Play accessory board use the ICU to determine a conflict free settin...

Page 47: ... and Play group icon in the Windows Program Manager 2 Double click on the ICU icon to launch the ISA Configuration Utility and configure system resources for the accessory board The ICU is preloaded with configuration details for many non Plug and Play accessory boards If an accessory board is not listed by the ICU there are two options Some non Plug and Play accessory boards are supplied with a c...

Page 48: ...he socket unclip the heatsink from the socket and remove the heatsink 2 Unlock the socket and lift out the old processor 3 To install the new processor Locate the corner markers on the processor a dot or notch broken corner on the processor socket a dot Position the processor over the socket with the processor s corner marker facing the socket s corner marker Place the processor into the socket Lo...

Page 49: ...HP Vectra XM 5 xx Series PC Familiarization Guide 3 Troubleshooting and Repair 49 3 Troubleshooting and Repair ...

Page 50: ...d Disabled Timer can be set to activate after 1 to 75 minutes PC Serial Number BIOS Version View the PC Serial Number View the BIOS Version Number Processor Computer speed Coprocessor Shows the type of processor in the PC Shows the computer speed Shows the type of coprocessor in the PC Automatically detected Memory Size States the memory size of Base on system board Reserved Extended Total Confirm...

Page 51: ...ng View the SCSI BIOS ROM address for an HP SCSI adapter To shadow the SCSI BIOS in faster RAM for HP SCSI adapters Enabled None Enabled Disabled Flexible Disk Drives Drive 1 Drive 2 Bootable Drive Interface Defines the first and second flexible disk drive Define which flexible disk drive is the bootable drive To define if the flexible disk drive controller is integrated None 3 5 inch 1 44 MB or 5...

Page 52: ...ECP EPP 1 7 or EPP 1 9 Disable the parallel port to resolve an address conflict prevent access to your system or free an IRQ or I O resource Serial Port A Serial Port B Select a combination of I O address and IRQ channel Disable a serial port to resolve an address conflict prevent access to your system or free an IRQ or I O resource Remote Start Network Protocol Enable or Disable the remote start ...

Page 53: ...e video BIOS on ISA video boards into RAM EGA VGA or similar Monochrome CGA Multimode 80 CGA Multimode 40 Enabled Disabled VGA Enhanced Ergonomic Modes Select ergonomic refresh rates Different refresh rates may be selected for different screen resolutions IRQ Map for Accessory Boards IRQ 9 IRQ 10 IRQ 11 IRQ 15 View available IRQ channels and select which IRQs are used by instaled accessory boards ...

Page 54: ...itten note of the configuration 3 If the hardware was changed run SETUP to update the configuration information 06xx What you should do 1 Ensure that nothing is pushing down on the keyboard and that no key is stuck down 2 If the problem persists contact your service representative 61xx 6500 6510 6520 8x06 What you should do 1 Ensure the memory modules are installed correctly refer to chapter 3 2 I...

Page 55: ...rization Guide 3 Troubleshooting and Repair 55 Explanation 1 You connected the flexible disk drive connector B to the disk drive and there is not connection to a drive A 2 Change the flexible disk drive connector to A refer to chapter 3 ...

Page 56: ...ed for the HP Vectra XM 5 xx series 3 PC cannot be used with any other HP Vectra Do not use an HPInit utility supplied for a different HP Vectra model To update the system BIOS 1 Insert the HPInit utility diskette in drive A 2 Switch the computer OFF and then ON and follow the instructions until the procedure finishes Do NOT switch off the computer until the system BIOS update procedure has been c...

Page 57: ...completed type DEL A COMMAND COM Press the Enter key 3 Leave the diskette in drive A 4 Download the ZIP file of the Diagnostic Utility to a directory on your hard disk 5 Uncompress the ZIP file 6 Copy all the files except the ZIP file to the diskette in drive A 7 Print out the README WRI file provided with the Diagnostic Utility files 8 Follow the README WRI file instructions to use the Diagnostic...

Page 58: ... Press the Enter key 3 Change to the DIAG directory type CD DIAG Press the Enter key 4 Start the HPIEDIAG utility type HPIEDIAG Press the Enter key The integrated Ethernet diagnostic utility detects the presence of the integrated Ethernet interface and displays the settings of the interface for example the MAC address Interface Test Use this option to do a quick test of the interface s hardware an...

Page 59: ...HP Vectra XM 5 xx Series PC Familiarization Guide Appendix A Final Quiz 59 Appendix A Final Quiz ...

Page 60: ... 5 What type of hard disk is supplied a IDE drive b Fast IDE drive c Fast SCSI drive d SCSI 2 drive 6 What type of front accessible drive s can be installed together a one 3 5 inch flexible disk drive one HP CD ROM and one half height 5 25 inch 1 2 MB flexible disk drive b one 3 5 inch flexible disk drive one HP CD ROM and one half height 5 25 inch SCSI t ape backup unit c two 3 5 inch flexible di...

Page 61: ... 61 c no configuration necessary 10 How should an ISA Plug and Play bootable accessory board be configured with Windows 95 a change the setting with the SETUP program b no configuration necessary c run the ISA Configuration utility Student Name Company Name Company Address ...

Page 62: ...HP Vectra XM 5 xx Series PC Familiarization Guide Appendix B HP Vectra XM 5 xx series 3 PC Course Evaluation Form 62 Appendix B HP Vectra XM 5 xx series 3 PC Course Evaluation Form ...

Page 63: ... Name Company Address General YES NO Did you feel the course objectives were met Did you find the course easy to understand Do you feel you need additional training Did you meet all the course prerequisites Rate the following 1 poor to 5 excellent 1 2 3 4 5 Quality of tests and exercises Quality of information provided Quantity of information provided Support documents provided Quality of labs Ove...

Page 64: ...HP Vectra XM 5 xx Series PC Familiarization Guide Appendix B HP Vectra XM 5 xx series 3 PC Course Evaluation Form 64 ...

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