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7

Troubleshooting

The following sections describe several common issues and resolutions.

The optical disc tray does not open

1.

Insert the end of a paper clip 

(1)

 into the release access in the front bezel of the drive.

2.

Press in gently on the paper clip until the disc tray is released, and then pull out the tray 

(2)

 until it

stops.

3.

Remove the disc 

(3)

 from the tray by gently pressing down on the spindle while lifting the outer

edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE:

If the tray is not fully accessible, tilt the disc carefully as you remove it.

4.

Close the disc tray and place the disc in a protective case.

The optical disc tray does not open

21

Summary of Contents for TouchSmart tx2-1300 - Notebook PC

Page 1: ...Multimedia User Guide ...

Page 2: ... set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition August 2009 Document Part Number 539917 001 Product notice This user guide describes features that are common to most models Some features ...

Page 3: ...udio devices 8 Checking your audio functions 8 4 Video Connecting an external monitor or projector 9 5 Optical drive Identifying the installed optical drive 10 Using optical discs 11 Selecting the right disc 12 CD R discs 12 CD RW discs 12 DVD R discs 12 DVD RW discs 12 LightScribe DVD R discs 13 Blu ray Disc BD 13 Playing an optical disc 14 Configuring AutoPlay 14 Watching a movie 15 Changing DVD...

Page 4: ...skips or plays erratically 23 A DVD movie is not visible on an external display 24 The process of burning a disc does not begin or it stops before completion 24 A DVD playing in Windows Media Player produces no sound or display 24 A device driver must be reinstalled 25 Obtaining the latest Windows device drivers 25 Obtaining the latest HP device drivers 25 Index 26 iv ...

Page 5: ...egrated microphone for recording your own audio Integrated webcam that allows you to record audio and video and capture still photographs Preinstalled multimedia software that allows you to play and manage your music movies and pictures Multimedia buttons and hotkeys that provide fast access to multimedia tasks NOTE Your computer may not include all of the components listed The following sections ...

Page 6: ... When connecting a microphone to this jack use a microphone with a 3 5 mm plug 6 Audio out headphone jacks 2 Produce sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safe...

Page 7: ...n 2 you can change the orientation of the image on the screen Pressing the Media Launch button launches the TouchSmart program Repeatedly pressing the rotate button rotates the screen image counter clockwise through 4 orientations landscape primary portrait primary landscape secondary and portrait secondary Using the multimedia buttons 3 ...

Page 8: ...volume or a Right click the Speakers icon in the notification area and then click Open Volume Mixer b In the Speakers column increase or decrease the volume by moving the slider up or down You can also mute the volume by clicking the Mute Speakers icon If the Speakers icon is not displayed in the notification area follow these steps to add it a Right click the Show hidden icons icon the arrow at t...

Page 9: ...the following features Internet TV With an Internet connection play classic oldies choose from a range of TV shows and channels and watch the HP TV channel streamed in full screen Playlist upload support Upload your photos to Internet photo albums such as Snapfish Upload your home videos directly to YouTube Upload videos you created with the webcam to the Internet Pandora Internet radio North Amer...

Page 10: ...lders Installing multimedia software from a disc To install any multimedia software from a CD or DVD follow these steps 1 Insert the disc into the optical drive 2 When the installation wizard opens follow the on screen instructions 3 Restart the computer if you are prompted to do so NOTE For details about using software included with the computer refer to the software manufacturer s instructions w...

Page 11: ...rnal speakers Record sound using the internal microphone or connect an external microphone Download music from the Internet Create multimedia presentations using audio and images Transmit sound and images with instant messaging programs Stream radio programs select models only or receive FM radio signals Create or burn audio CDs 7 ...

Page 12: ... and the programs that use the device Checking your audio functions To check the system sound on your computer follow these steps 1 Select Start Control Panel 2 Click Hardware and Sound 3 Click Sound 4 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through c...

Page 13: ...projector The external monitor port connects an external display device such as an external monitor or a projector to the computer To connect a display device connect the device cable to the external monitor port NOTE If a properly connected external display device does not display an image press fn f4 to transfer the image to the device Repeatedly pressing fn f4 alternates the screen image betwee...

Page 14: ...e installed optical drive Select Start Computer You will see a list of all the devices installed on your computer including your optical drive You may have one of the following types of drives DVD RW and CD RW SuperMulti Double Layer Combo Drive DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe Blu ray ROM DVD R RW SuperMulti Double Layer Drive Blu ray ROM with LightScribe DVD ...

Page 15: ...drives are not necessarily all of the supported optical drives Some optical drives can also write to optical discs as described in the following table Optical drive type Write to CD RW Write to DVD RW R Write to DVD RW DL Write label to LightScribe CD or DVD RW R DVD RW and CD RW SuperMulti DL Combo Drive Yes Yes Yes No DVD RW and CD RW SuperMulti DL Combo Drive with LightScribe Yes Yes Yes Yes CA...

Page 16: ...r own music CDs Keeping permanent archives of computer files and scanned home records Offloading files from your hard drive to free up disk space After data is recorded it cannot be erased or written over CD RW discs Use a CD RW disc a rewritable version of a CD to store large projects that must be updated frequently Typical uses include the following Developing and maintaining large documents and...

Page 17: ...e of digital information including high definition video A single layer BD can store 25 GB over five times the size of the 4 7 GB single layer DVD A dual layer BD can store 50 GB almost 6 times the size of the 8 5 GB dual layer DVD Typical uses include the following Storage of large amounts of data High definition video playback NOTE Because Blu ray is a new format containing new technologies cert...

Page 18: ...se the disc tray 7 If you have not yet configured AutoPlay as described in the following section the AutoPlay dialog box opens It prompts you to select how you want to use the media content NOTE For best results be sure that your AC adapter is plugged into an external power source while playing a BD Configuring AutoPlay 1 Click Start Default Programs Change AutoPlay Settings 2 Confirm that the Use...

Page 19: ... disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray 7 Launch the DVD playback feature in TouchSmart by pressing the Media Launch button 8 Then click the DVD icon and follow the instructions on the screen NO...

Page 20: ...Region tab To change settings through the operating system 1 Select Start Control Panel System and Security Then in the System area click Device Manager NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help ...

Page 21: ...g an MP3 disc is the same as the process for creating a data file MP3 files can be played only on MP3 players or on computers with MP3 software installed To burn a CD or DVD follow these steps 1 Download or copy the source files into a folder on your hard drive 2 Insert a blank disc into the optical drive 3 Select Start All Programs and the name of the software you want to use NOTE Some programs m...

Page 22: ... 2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges to avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case 18 Chapter 5 Optical drive ...

Page 23: ...p the HP TouchSmart icon on the desktop and then do one of the following Tap the video module icon 1 on the TouchSmart home page Then tap the Webcam button at the bottom of the following screen NOTE In the video module you can start the webcam create a video and upload your video to YouTube Tap the small Webcam icon 2 at the bottom of the TouchSmart home page 19 ...

Page 24: ...her LAN or outside your network firewall temporarily disable the firewall perform the task you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall as necessary and adjust the policies and settings Whenever possible place bright light sources behind the camera and out of the picture area 20 Chapter 6 Webcam ...

Page 25: ...er clip until the disc tray is released and then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protectiv...

Page 26: ...ivers Click Properties to see if the device is working properly The Properties window provides details about the device to help you troubleshoot issues Click the Driver tab to update disable or uninstall drivers for this device A disc does not play Save your work and close all open programs before playing a CD or a DVD Log off the Internet before playing a CD or a DVD Be sure that you insert the d...

Page 27: ...ect Screen resolution 2 Select Advanced settings Monitor tab 3 Select High Color 16 bit if this setting is not already selected 4 Click OK A disc does not play automatically 1 Click Start Default Programs Change AutoPlay settings 2 Confirm that the Use AutoPlay for all media and devices check box is selected 3 Click Save A disc should now start automatically when it is inserted into the optical dr...

Page 28: ...port The process of burning a disc does not begin or it stops before completion Be sure that all other programs are closed Turn off Sleep mode and Hibernation Be sure that you are using the right kind of disc for your drive See your user guides for more information about disc types Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save t...

Page 29: ...verify that the drivers are once again listed 7 Try to use your device If uninstalling and reinstalling the device drivers does not correct the problem you may need to update your drivers using the procedures in the following section Obtaining the latest Windows device drivers You can obtain the latest Windows device drivers by using Windows Update This feature can be set to automatically check fo...

Page 30: ... issues resolving 21 J jacks audio in microphone 2 audio out headphone 2 audio out headphone S PDIF 2 M Media Launch button 3 microphone internal 2 monitor connecting 9 movie watching 15 multimedia buttons 3 multimedia components identifying 2 multimedia software 5 6 multimedia software installing 6 O optical disc inserting 14 removing with power 18 optical discs using 11 optical drive 11 optical ...

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