A newly connected unknown USB peripheral
does not respond or USB peripherals
connected prior to the newly connected USB
peripheral will not complete their device
actions.
An unknown USB peripheral may be connected and disconnected to a running
platform as long as you do not reboot the system. If problems occur, disconnect the
unknown USB peripheral and reboot the platform.
Video does not display.
1
.
Verify that the monitor brightness is set to a readable level.
2
.
Verify the monitor is good by connecting it to a known working computer and
ensure its front LED turns green (assuming the monitor is Energy Star
compliant). If the monitor is defective, replace it with a working monitor and
repeat testing.
3
.
Reimage the thin client unit and power on the monitor again.
4
.
Test the thin client unit on a known working monitor. If the monitor does not
display video, replace the thin client unit.
Diskless (No-Flash) Unit Troubleshooting
This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash
in this model the boot priority sequence is:
●
USB device
●
PXE
1
.
When the unit boots, the monitor should display the following information:
Table
3
-
5
Diskless Unit Troubleshooting
Item
Information
Action
MAC Address
NIC portion of the system board is
OK
If no MAC Address, the system board is at fault. Contact
the Call Center for service.
GUID
General system board information
If no GUID information, the system board is at fault and
should be replaced.
Client ID
Information from server
If no Client ID information there is no network connection.
This may be caused by a bad cable, the server is down,
or a bad system board. Contact the Call Center for service
for the bad system board.
MASK
Information from server
If no MASK information there is no network connection.
This may be caused by a bad cable, the server is down,
or a bad system board. Contact the Call Center for service
for the bad system board.
DHCP IP
Information from server
If no DHCP IP information there is no network connection.
This may be caused by a bad cable, the server is down,
or a bad system board. Contact the Call Center for service
for the bad system board.
If you are running in an MS RIS PXE environment go to step 2.
Table
3
-
4
Power-On Troubleshooting (continued)
18 Chapter
3
Diagnostics and Troubleshooting
ENWW
Summary of Contents for T5135 - Compaq Thin Client
Page 1: ...Troubleshooting Guide HP t5135 and t5530 Thin Client ...
Page 4: ...iv About This Book ENWW ...
Page 10: ...4 Chapter 1 Product Description ENWW ...
Page 18: ...12 Chapter 2 BIOS Settings F10 Utility ENWW ...
Page 26: ...Figure 3 2 Initial Troubleshooting Part 2 20 Chapter 3 Diagnostics and Troubleshooting ENWW ...
Page 27: ...Figure 3 3 No Power Part 1 ENWW Troubleshooting Flow Charts 21 ...
Page 28: ...Figure 3 4 No Power Part 2 22 Chapter 3 Diagnostics and Troubleshooting ENWW ...
Page 29: ...Figure 3 5 No Power Part 3 ENWW Troubleshooting Flow Charts 23 ...
Page 30: ...Figure 3 6 No Video Part 1 24 Chapter 3 Diagnostics and Troubleshooting ENWW ...
Page 31: ...Figure 3 7 No Video Part 2 ENWW Troubleshooting Flow Charts 25 ...
Page 32: ...Figure 3 8 No Video Part 3 26 Chapter 3 Diagnostics and Troubleshooting ENWW ...
Page 33: ...Figure 3 9 No Video Part 4 ENWW Troubleshooting Flow Charts 27 ...
Page 34: ...Figure 3 10 Error Messages 28 Chapter 3 Diagnostics and Troubleshooting ENWW ...
Page 35: ...Figure 3 11 No O S Loading ENWW Troubleshooting Flow Charts 29 ...
Page 36: ...Figure 3 12 O S Not loading from Flash 30 Chapter 3 Diagnostics and Troubleshooting ENWW ...
Page 37: ...Figure 3 13 Non Functioning Pointing Device or Keyboard ENWW Troubleshooting Flow Charts 31 ...
Page 38: ...Figure 3 14 No Internal Network Connection 32 Chapter 3 Diagnostics and Troubleshooting ENWW ...
Page 39: ...Figure 3 15 No Audio ENWW Troubleshooting Flow Charts 33 ...
Page 40: ...Figure 3 16 No IP Address 34 Chapter 3 Diagnostics and Troubleshooting ENWW ...
Page 41: ...Figure 3 17 Booting in Continuous Loop ENWW Troubleshooting Flow Charts 35 ...
Page 42: ...36 Chapter 3 Diagnostics and Troubleshooting ENWW ...
Page 43: ...4 Restoring the Flash Image ENWW 37 ...
Page 46: ...Creating an ISO Image 1 Click ISO Image 40 Chapter 4 Restoring the Flash Image ENWW ...
Page 53: ...5 Citrix Metaframe ENWW 47 ...
Page 56: ...50 Chapter 5 Citrix Metaframe ENWW ...
Page 58: ...52 Chapter 6 Microsoft Remote Desktop Protocol ENWW ...
Page 62: ...56 Appendix B Adding an Image Restore Tool ENWW ...
Page 63: ...C Configuring a PXE Server ENWW 57 ...
Page 72: ...66 Appendix C Configuring a PXE Server ENWW ...
Page 73: ...D System BIOS ENWW 67 ...
Page 76: ...70 Appendix D System BIOS ENWW ...
Page 77: ...E Replacing the Battery ENWW 71 ...
Page 82: ...76 Index ENWW ...