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A-16

Appendix A

Supplies and Customer Support

Hewlett-Packard Service Centers

Hewlett-Packard Service Centers

Hewlett-Packard Service in the US

Before shipping the optical disk drive for service, call the Customer Support Center
at (970) 635-1000.

Hewlett-Packard Company

46732 Lakeview Boulevard

Fremont, California 94538-6534

Telephone (650) 694-3650

Hewlett-Packard Service Worldwide

Hewlett-Packard products are sold and supported worldwide through
Hewlett-Packard Sales and Service Offices and through dealers. There are more
than 240 Hewlett-Packard Sales and Service Offices worldwide.

For information about where to have your optical drive serviced, call one of the
following European Customer Support Center numbers first. Hewlett-Packard
regional offices are listed in the table, “HP Sales and Service Offices” on the next
page.

European Customer Support Center

(+44) 171 512 5202 (English)
0180 5 25 81 43 (German)
04 50 43 9853 (French)

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Summary of Contents for Surestore 5200ex - Optical Disk Drives

Page 1: ...HP SureStore 5200ex Optical Disk Drive User s Guide Edition 1 HP Part No C1114 90015 Printed in Greeley CO USA Copyright February 1998 ...

Page 2: ...to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Copyright February 1998 Printing History New editions of this manual incorporate all material updated since the previous edition The manual p...

Page 3: ...s call attention to a procedure or practice that could result in personal injury if not correctly performed Do not proceed until you fully understand an meet the required conditions CAUTION Cautions call attention to an operating procedure or practice that could damage the product if not correctly performed Do not proceed until understanding and meeting these required conditions NOTE Notes provide...

Page 4: ...drive Chapter 2 information about choosing and using optical disks Chapter 3 front panel control description operating instructions and troubleshooting information Appendix A supplies and customer support Appendix B operating this disk drive on a SCSI bus Appendix C safety and regulatory information Glossary of Terms Index ...

Page 5: ...g and Termination 1 8 Configuring to an HP UX 10 2 11 0 Host 1 10 Obtaining HP UX Patches 1 10 Configuring the Drive in a 10 2 11 0 System 1 11 2 Using Optical Disks Overview of This Chapter 2 2 Using Optical Disks 2 2 Choosing an Optical Disk Type 2 3 Labeling an Optical Disk Cartridge 2 4 Write Protecting an Optical Disk 2 5 Caring for Optical Disks 2 6 Cleaning Disks 2 6 3 Operating the Disk Dr...

Page 6: ... 8 US America s Customer Support Center A 8 Europe European Customer Support Center A 8 English language support from other European countries A 9 Asia Pacific HP Customer Support Center A 9 Elsewhere in the World to the US A 9 Telephone Support After Warranty A 10 North and South America and Canada A 10 Europe A 10 Elsewhere in the World A 10 Additional Telephone Support A 10 HP Reseller Locator ...

Page 7: ...gle ended and Differential Interfaces B 4 Connectors B 5 The SCSI Bus and This Drive B 6 Mixing Wide and Narrow Devices B 6 Cable Lengths B 7 Termination B 8 General B 8 C Safety and Regulatory Information Chapter Overview C 2 CDRH Regulations USA Only C 3 United Kingdom Telecommunications Act 1984 C 4 EC Declaration of Conformity C 5 Herstellerbescheinigung C 6 English Translation of German Sound...

Page 8: ...viii Contents English Translation of Finland Regulatory Information C 8 Japanese VCCI Statement C 9 Glossary Index ...

Page 9: ...Figures ix Figure 1 1 Rear Panel Features 1 4 Figure 2 1 Recommended Placement of Cartridge Labels 2 4 Figure 2 2 Write Protect Button Location 2 5 Figure 3 1 Front Panel Features 3 2 ...

Page 10: ...x Figures ...

Page 11: ...Setting up the Disk Drive 1 Setting up the Disk Drive ...

Page 12: ...er discusses the environment hardware and procedures that are necessary to connect a 5200ex optical disk drive to the host computer preparing the environment understanding the rear panel setting the disk drive address choosing and setting the operation mode connecting the disk drive to a host computer ...

Page 13: ...ill help ensure top performance of your optical disk drive Clearance Requirements A minimum of 70 80 mm 3 in is required behind the rear panel and in front of the disk drive for air circulation Location Requirements Position the drive away from sources of particulate contamination such as frequently used doors and walkways printers stacks of supplies that collect dust and smoke filled rooms ...

Page 14: ...apter1 Setting up the Disk Drive Rear Panel Features Rear Panel Features Identify the following rear panel features before you connect the optical disk drive to the host system Figure 1 1 Rear Panel Features ...

Page 15: ... Operation Mode in this section 3 Power connector Receptacle for the power cord 4 On Off switch Used to switch power on or off 5 SCSI connector with terminator attached 50 pin high density SCSI connector Micro D type Terminator may be attached to either connector see 6 A terminator must be plugged into either 5 or 6 when the drive is the last physical device on a SCSI bus 6 SCSI connector with cab...

Page 16: ...Determine and set the drive s operating mode Determine and set the SCSI ID of the drive Attach the bus cable and ensure the bus is properly terminated Setting the Operating Mode and Write Verify This drive may be operated in two modes as an optical memory device as a direct access device In most cases you can select the optical memory device mode which is the default setting Choose the direct acce...

Page 17: ... OFF 1 direct access device with write verify OFF 3 direct access device with write verify ON 2 Set the operating mode a Locate the operation mode switch on the rear panel of the disk drive see 2 on Figure 1 1 b Set the operation mode by pushing the button on the top or bottom of the window as explained below with a small screwdriver or the point of a pen the button above the mode window decreases...

Page 18: ...of all peripherals on the bus Use 0 5 meter 1 6 ft as the internal SCSI cable length of this drive 1 Plug one end of the power cord into the AC line connector on the back of the optical disk drive and the other end into the power outlet 2 Press the power switch on the rear of the optical disk drive so that it is in the ON position press 1 3 Switch on the power to the host computer or if the host c...

Page 19: ...etting up the Disk Drive Setting up the Disk Drive NOTE A few platforms provide native support for this drive A current list of platforms supporting this drive and platform specific instructions for connecting the drive to the host computer system are in www hp com isgsupport optical index html ...

Page 20: ...e required patch IDs from the following URL USA http us support external hp com EUROPE http europe support external hp com If you do not have access to the World Wide Web do the following steps 1 To obtain the current list of patches needed for Hewlett Packard optical products send email to ssdg_tech_sup hpgrla gr hp com Subject none Text none 2 To receive instructions for downloading required HP ...

Page 21: ...n Manager SAM to configure the 5200ex to an HP UX 10 0 host system 1 Log into your host system as superuser then type sam 2 Highlight and select Disks and File Systems 3 Highlight and select Disk Devices 4 Highlight the optical disk drive SAM calls it a SCSI Optical Disk Drive 5 Choose Add and Not Using Logic Volume Manager from the Actions menu Your HP UX system configuration now includes the opt...

Page 22: ...1 12 Chapter1 Setting up the Disk Drive Configuring to an HP UX 10 2 11 0 Host ...

Page 23: ...Using Optical Disks 2 Using Optical Disks ...

Page 24: ...magnetic medium and mechanical components Consistent quality of opto magnetic media ensures correct writes and reads The quality and fit of the mechanical components of the cartridge affect accurate smooth handling of the cartridge by the drive A failure of the mechanical components of a cartridge could damage the drive mechanism CAUTION Use only HP qualified media cartridges Use of non HP qualifi...

Page 25: ...ata can be written only once and the data cannot be altered or erased If you have a need for data security and audit trails write once disks may be a good disk choice Both rewritable and write once disks come in three sector sizes 2 048 bytes sector 1 024 bytes sector and 512 bytes sector The sector size you choose depends upon what type of operating system you have in your host computer NOTE Do n...

Page 26: ...e purpose backup old version of operating system etc HP recommends using end labels as shown in Figure 2 1 End labels reduce the chance of label material interfering with the cartridge shutter and causing a drive to jam CAUTION Labels used in the vicinity of the shutter may cause the drive to jam if the label is installed incorrectly or if portions of the label lift off because of wear If a drive ...

Page 27: ...cartridge see Figure 2 2 With rewritable optical disks write protecting the disk prevents overwriting existing files and prevents any additional file being written to the disk With write once optical disks existing files cannot be altered or erased regardless of whether or not the write protect button has been set However setting the button to write protect prevents writing additional files to the...

Page 28: ...ridge near the shutter rather than on the end of the cartridge Store disks in a clean safe place when they are not in use Cleaning Disks Normally an optical disk does not require cleaning when used in a computer room or clean office environment If you are in an extremely dusty environment and are experiencing difficulties reading and or writing to a particular disk you may want to clean the disk t...

Page 29: ...Operating the Disk Drive 3 Operating the Disk Drive ...

Page 30: ...3 2 Chapter3 Operating the Disk Drive Operating the Disk Drive Operating the Disk Drive This chapter explains the features used to operate the disk drive Figure 3 1 Front Panel Features ...

Page 31: ...disks 2 Activity indicator Lit when the drive is accessed and while the drive is loading or ejecting a disk 3 Power indicator Remains lit while the power is on 4 Eject tool opening An access hole for the eject tool In an emergency such as a power outage the disk can be manually ejected by inserting the eject tool into this opening See Manually Ejecting Disks on the next page 5 Eject button Pressed...

Page 32: ...r end first and with the side you want to access facing up A or B The drive automatically pulls the disk fully into position Ejecting a Disk Using the Disk Eject Button Press the eject button to the right of the disk slot see 5 on Figure 3 1 Manually Ejecting Disks With Power Off The drive does not automatically eject a disk cartridge if a power failure occurs An eject tool is shipped with the dri...

Page 33: ...re 3 1 If light is not ON make sure the power switch on the rear panel is ON Check that the cooling fan is running on rear panel If the fan is not running check that the power cord is connected and tight and the power outlet is operating If the power cord is tight and the outlet is operating replace the power cord with a known good one If steps above are unsuccessful refer to Appendix A for furthe...

Page 34: ... drive should be Select Refresh In HP UX use SAM to verify that the drive is on the bus and if not use SAM to install the driver Follow the menus in SAM For Unix systems other than HP UX refer to the System Administrators Guide for diagnosing missing peripherals If the drive is the last one on the SCSI bus check that the drive has an terminator plugged into one of the cable connectors an active te...

Page 35: ... table Does the host computer recognize the drive on the bus See Host system does not recognize the drive discussed previously in this table Does the host computer recognize the drive on the bus See Host system does not recognize the drive discussed previously in this table Does the disk have a valid file system If the disk does not have a valid file system you must format the disk Windows 95 NT o...

Page 36: ...g 1 024 bytes per sector disks boot your system with this density disk in the drive Is the environment dusty If you are not having the same problems with other disks you may want to clean the disk See Cleaning Disks at the end of Chapter 2 If steps above are unsuccessful further information may be on the optical web site at www hp com isgsupport optical index htm If an answer is not on the web sit...

Page 37: ...ou will receive an error message If the disk does not have a valid file system you must format the disk Windows 95 NT or do a media init HP UX For other Unix systems refer to your System Administrator s Guide to prepare the disk Is the disk one of the following capacities 2 3 2 6 4 6 or 5 2 gigabytes This drive writes to only these capacities If in Windows 3 x and using 1 024 bytes sector disks re...

Page 38: ...ter 2 If steps above are unsuccessful further information may be on the optical web site at www hp com isgsupport optical index html If an answer is not on the web site go to Appendix A for further support information Disk reads are slow Is the environment dusty If you are not having the same problems with other disks you may want to clean the disk See Cleaning Disks at the end of Chapter 2 If cle...

Page 39: ...f an answer is not on the web site go to Appendix A for further support information Host adapter does not work with this drive Check that SCSI IDs for the host adapter and the drive are different The SCSI connector on the host computer and drive are different Get a cable with the correct connector types See table A 1 in Appendix A for cables offered by Hewlett Packard If the suggestions in the tro...

Page 40: ...3 12 Chapter3 Operating the Disk Drive Troubleshooting ...

Page 41: ...Supplies and Customer Support A Supplies and Customer Support ...

Page 42: ...d dealer To contact a Hewlett Packard sales representative see Table A 2 for a list of addresses and phone numbers of HP sales offices To phone HP Direct call 1 800 538 8787 or write to HP Direct at the following address HP Direct Hewlett Packard P O Box 58195 Santa Clara California 95052 See Table A 1 for a list of basic supplies and accessories Table A 1 Basic Supplies and Accessories Item HP Pa...

Page 43: ...4 7 Gbytes 8 pack C2591J 2 6 and 2 3 Gbyte Optical Disks Rewritable optical disk 1 024 bytes sector 2 6 Gbytes single disk 92280F Rewritable optical disk 1 024 bytes sector 2 6 Gbytes 8 pack C2589F Write once optical disk 1 024 bytes sector 2 6 Gbytes single disk 92290F Write once optical disk 1 024 bytes sector 2 6 Gbytes 8 pack C2591F Rewritable optical disk 512 bytes sector 2 3 Gbytes single di...

Page 44: ...0 9 m 2 9 ft thumb screw to thumb screw K2294 1 5 m 4 9 ft thumb screw to thumb screw K2295 SCSI Terminators 50 pin active high density molded C2904A Disk Cleaners RA 2 Manual Disk Cleaner ProDisk Corporation US Tel 612 439 6202 Fax 612 439 5946 approximately US 30 N A KA 1 Automatic Disk Cleaner ProDisk see above approximately US 559 N A Documents User s Guide replacement or additional C1114 9001...

Page 45: ...the following information and have it ready when you contact your service representative model number of the drive serial number of the drive brand and model of your host computer SCSI adapter host computer operating system any software package you are using to manage storage on the drive Should you need additional support call the Customer Support Center in your region FAX electronic services and...

Page 46: ... support an product documents Asia Pacific Australia 03 9272 2627 China 8610 6505 5280 Hong Kong 2506 2422 India 91 11 682 6041 Indonesia 21 352 2044 Japan 3 3335 8622 Korea 02 769 0543 Malaysia 03 290 2478 Netherlands 0800 22 2420 New Zealand 09 356 6642 Singapore 65 291 7951 Taiwan 02 719 5589 Thailand 02 661 3511 Europe Austria 0660 8128 Belgium Dutch 0800 11906 French 800 17043 Denmark 800 104...

Page 47: ...erica Online Compuserve and America Online are not operated by Hewlett Packard Germany 0130 810 061 Italy 1678 59020 Netherlands 06 022 2420 Norway 800 11319 Spain 900 993123 Sweden 020 795743 Switzerland German 0800 55 1526 French 0800 55 1527 United Kingdom 0800 960271 Other locations in Europe toll line 31 20 681 5792 North and South America and Canada 800 368 9673 or 970 635 1510 All other cou...

Page 48: ...e calling please record the following information and have it ready when you contact your service representative model number of the drive serial number of the drive brand and model of your host computer SCSI adapter host computer operating system any software package you are using to manage storage on the drive US America s Customer Support Center Monday Friday 7am 5pm Mountain Time 970 635 1000 ...

Page 49: ...3 9853 Switzerland 0848 80 11 11 Ireland 01 622 5525 United Kingdom 0171 512 5202 Italy 02 26410350 Australia 8 30 17 30 Mon Fri 03 9272 8000 China 8 30 17 30 Mon Fri 8610 62625666 x5602 5609 5611 5612 8610 62 61 4174 8610 62 61 4175 8610 62 61 4176 Japan 9 00 1200 13 00 17 00 Mon Fri 3 3335 8338 Korea 8 30 1900 Mon Fri 02 3270 0700 080 999 0700 toll free New Zealand 8 30 16 00 Wed AEST 09 356 664...

Page 50: ...MasterCard or American Express call 800 810 0130 Per incident fee of 25 00 charged to your credit card 900 555 1800 2 50 per minute up to a maximum of 25 00 per incident You must be 18 years of age or have parental permission to call this number Prices are subject to change without notice Europe Call the numbers listed in the Telephone Support Under Warranty section A per incident fee will be char...

Page 51: ...ndix A A 11 Supplies and Customer Support Hewlett Packard Customer Support Supplies and Customer Support HP Reseller Locator Numbers US 800 752 0900 Canada 800 387 3867 Mexico and South America 305 267 4220 ...

Page 52: ... repair or replace any product to a condition as warranted customer will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use 5 The warranty period begins on the date of delivery or on the date of installation if installed by HP If customer schedules...

Page 53: ...rd Repair Center See the following pages for a list of designated Hewlett Packard Repair Centers Contact your Hewlett Packard Dealer Repair Center for instructions before returning your optical drive for service If you return your optical drive to a designated Hewlett Packard Field Repair Center for service you must prepay all shipping charges duty and taxes Except for products returned to the cus...

Page 54: ..._____________________________Phone _____________ Alternate Contact_________________________________Phone___________ ___ What is being sent Model Number_____________________ Serial Number ____________________ Have you included an optical disk Yes_____ No ______ Returning Shipping Address __________________________________________________________________ _____________________________________________...

Page 55: ...ized Signature ___________________________________________ Phone __________________________ What needs to be done Describe the conditions at the time of failure What were you doing when the failure occurred What software were you running Is the failure repeatable __________________________________________________________________ __________________________________________________________________ __...

Page 56: ...Service Worldwide Hewlett Packard products are sold and supported worldwide through Hewlett Packard Sales and Service Offices and through dealers There are more than 240 Hewlett Packard Sales and Service Offices worldwide For information about where to have your optical drive serviced call one of the following European Customer Support Center numbers first Hewlett Packard regional offices are list...

Page 57: ...Operating the Drive on a SCSI Bus B Operating This Drive on a SCSI Bus ...

Page 58: ...arget usually a peripheral device fulfills the request Initiators and targets identify themselves on the bus by a SCSI ID The ID is designated by the user and is set electronically or manually depending on the device In addition to identifying a device on the bus the ID also determines the priority of the device during contention among the devices for use of the bus The narrow SCSI bus with its ei...

Page 59: ...of a simple narrow bus with the host adapter set at a SCSI ID of 7 The device ID does not determine where the device is physically placed on the bus LUN Addressing This drive does not support logical unit numbering LUN addressing Transfer Rates on the Bus Initially the SCSI specification defined a 5 MB s synchronous data transfer rate on the narrow bus SCSI now also defines Fast which is 10 MB s o...

Page 60: ...ing a dipswitch or by selecting the termination setting in software Termination is always at both physical ends of the bus Single ended and Differential Interfaces This drive does not support differential SCSI The following description is here only for comparison to single ended SCSI which the drive supports The SCSI bus is electrically implemented in two ways single ended and differential These t...

Page 61: ...nector is gradually being replaced by the Micro D connector described below 50 pin high density Micro D using thumbscrews or small clips external This connector is similar to a D type connector but smaller and with smaller pin holes placed closer together 50 pin low density ribbon usually internal to the host Wide devices 68 pin use the following connectors 68 pin high density Micro D connector ex...

Page 62: ...r in your business If you expect to be using the drive in the same time frame as another device or devices you may experience a drop in performance Mixing Wide and Narrow Devices An a preliminary note to this discussion HP highly recommends that you do NOT mix wide and narrow buses Connecting devices of the same bus width such as all narrow 50 pin is a simple process of daisy chaining the devices ...

Page 63: ...vice can t see the upper 8 data bits that translates to it not being able to see wide devices with a SCSI ID above 8 Remember the host adapter is a device so if you re mixing wide and narrow devices on the bus your host adapter must be at an ID that all devices can address If mixing narrow and wide devices is unavoidable use the configuration described below It is very important that the 68 pin to...

Page 64: ... are on both sides of the host computer adapter such as hard drives internal to the host computer and this drive external to the host computer make sure that there is no termination on the host computer adapter Termination must be only on the device inside the computer that is farthest from the host adapter and the physical device inside the computer and the last physical device external to the co...

Page 65: ...Safety and Regulatory Information C Safety and Regulatory Information ...

Page 66: ...afety and Regulatory Information Chapter Overview Chapter Overview This section contains important safety and regulatory information for the United States Finland Sweden Germany United Kingdom European Union and Japan ...

Page 67: ...76 Compliance is mandatory for products marketed in the United States The labels and artwork shown below indicate compliance with CDRH regulations and must be attached to laser products marketed in the United States WARNING Use of controls adjustments or performing procedures other than those specified in this manual may result in hazardous laser radiation exposure NOTE Complies with 21 CFR Chapte...

Page 68: ...ngdom Telecommunications Act 1984 United Kingdom Telecommunications Act 1984 The HP SureStore Optical 5200ex jukeboxes are approved under Approval Number NS G 1234 J 100003 for indirect connection to Public Telecommunication Systems within the United Kingdom ...

Page 69: ...Appendix C C 5 Safety and Regulatory Information EC Declaration of Conformity Safety and Regulatory Information EC Declaration of Conformity ...

Page 70: ...8 Januar 1991 Schalldruckpegel Lp 70 dB A am arbeitsplatz normaler betrieb nach ISO 7779 1988 EN 27779 1991 Typprüfung English Translation of German Sound Emission Directive This statement is provided to comply with the requirements of the German Sound Emission Directive from 18 January 1991 Sound pressure Lp 70 dB A at operator position normal operation according to ISO 7779 1988 EN 27779 1991 ty...

Page 71: ...uksanvisning specificerats kan användaren utsättas för laserstrålning som överskrider gränsen för laserklass 1 Huolto HP SureStore Optical 5200ex levymuistiasemien sisällä ei ole käyttäjän huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö Levymuistiaseman sisälle asennettujen luku kirjoitusyksiköiden suojakoteloa ei tule avata huoltotoimenp...

Page 72: ...tate and the standard EN 60825 WARNING The use of the product otherwise than specified in the user s manual may expose the user to laser radiation exceeding safety class 1 The same warning in Swedish SERVICE There are no user serviceable parts inside the jukeboxes The jukebox products can be serviced only by qualified service personnel The optical drive mechanism s installed inside the library sys...

Page 73: ... equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council for Interference by Information Technology Equipment VCCI Although aimed for residential area operation radio interference may be caused when used near a radio or TV receiver Read the instructions for correct operation ...

Page 74: ...C 10 AppendixC Safety and Regulatory Information Japanese VCCI Statement ...

Page 75: ...ts both rewritable and write once optical disks The drive detects the disk type by reading a factory stamped code on the disk and automatically determines whether to operate in rewritable or write once mode optical disk A term synonymous with the 5 25 inch magneto optical disk There are two types of optical disks used in jukeboxes rewritable and write once R T rewritable optical An optical disk te...

Page 76: ...y Glossary write protect A feature that prevents data from being written to a disk A write protect tab is located on both sides of the optical disk cartridge to enable write protection on one or both surfaces of the disk ...

Page 77: ... 6 O operating direct access device mode 1 6 optical memory device mode 1 6 operating systems 8x disks 1 8 optical disks care of 2 6 types 2 3 using 2 2 ordering supplies A 2 P power indicator 3 3 R rear panel features 1 4 rear panel features 1 4 S SCSI bus disconnecting power 1 7 supplies A 2 ordering information A 2 switch on off 1 5 operation mode 1 5 SCSI ID 1 5 Systems Administration Manager ...

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