HP Support Anywhere Installation And User Manual Download Page 99

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Appendix E

Warranty, Software License and Support

Austria:

0660 6386

Belgium (Dutch):

02 626 8806

Belgium (French):

02 626 8807

Denmark:

3929 4099

Finland:

02 03 47 288

France:

01 43 62 3434

Germany:

0180 525 8143

Ireland:

01 662 5525

Italy:

02 2 641 0350

Netherlands:

020 6068751

Norway:

22 11 6299

Portugal:

01 441 7199

Spain:

902 321 123

Sweden:

08 619 2170

Switzerland:

084 880 1111

United Kingdom:

0171 512 5202

International
(English):

44 171 512 5202

Asia/Pacific. For hardware service and telephone support, contact either:

•

A participating Reseller
or

•

HP Customer Support Center:

Singapore

272-5300

Malaysia

295-2566

Hong Kong

800-7729

Indonesia

350-3408

Thailand

661-4011

China

010-62625666 ext. CSC

Other countries. For hardware service, contact your local HP office. For
telephone support, contact your authorized HP reseller.

Summary of Contents for Support Anywhere

Page 1: ...HP Support Anywhere Installation and User Guide Server Management Software For the Support Expert HP Part Number 5967 1534 Printed August 1997 ...

Page 2: ...arranty of any kind regarding the accuracy correctness or sufficiency of the information in the publication and the use of any information therein is or will be free from claims of intellectual property infringement of any kind The use of trademarks or other designations is for reference purposes only The following trademarks are used in this manual SCSI Status SNMP agent software copyright Adapte...

Page 3: ...uto Alert Alarms List 17 Remote Console Options 17 Software Components 19 Required Hardware and Software 21 HP NetServer Hardware Required 21 HP NetServer Software Required 21 HP Support Anywhere Client Hardware Required 22 HP Support Anywhere Client Software Required 23 3 Installing HP Support Anywhere 25 Installation Overview 25 Part 1 Setup at the Local Client Workstation 29 Part 2 Setup at Eac...

Page 4: ...Encryption 79 A Customizing the Support Anywhere HP NetServer 81 Installing SNMP Software Agents Manually on Novell NetWare Servers 81 Loading the Automatic Server Restart Software for Novell NetWare 81 ASR NLM Files and Parameters for Novell NetWare 82 ASR Program Files and Parameters for Windows NT 83 B Terminal Emulation Keys E 40 and E 45 only 85 C Glossary of Network Terminology 87 D Configur...

Page 5: ...d error threshold setting In addition Support Anywhere includes a remote console support feature that allows you or your Value Added Reseller VAR to remotely run server diagnostics and access server controls Support Anywhere Client Support Anywhere offsite Remote Console Support Anywhere Server Figure 1 Overview HP Support Anywhere on a LAN Support Anywhere installation includes four parts Part 1 ...

Page 6: ... web based management features copy and fill out the Configuration Worksheet in Appendix D You will need the following information for each HP NetServer Server name NOS installed either Windows NT or Novell NetWare IntranetWare Web server software installed Yes No IP address SNMP community name IPX address if your server is running NetWare IntranetWare or supports IPX Use your Configuration Worksh...

Page 7: ...port Anywhere Server Setup on server s Quick Start Chapter 3 Windows NT Servers NetWare Servers Run Server Setup at each server Quick Start Chapter 3 Server Setup is done for you over the network during Client Setup Client SNMP trap destination is set for you during Client Setup Reboot each server Verify server up down alarms are received at the client Quick Start Chapter 3 Setup offsite Remote Co...

Page 8: ...es to the selected directory Step 4 Select a Web Browser Setup checks your Windows configuration and if possible identifies your current web browser You can use the identified browser or select a new one Step 5 Server List Configuration Identify and configure your web and non web servers Click Create or Update List For web based management you need to identify the IP address the SNMP community and...

Page 9: ...s launched the program starts regular periodic polling of all NetServers on the servers list At this point each listed server posts a Server Down Auto Alert notice because installation has not yet been completed at your NetServers You still need to install the Server software at each Windows NT server you want to monitor with Support Anywhere In addition all listed NetServers must be restarted Par...

Page 10: ...col Step 3 Restart the HP NetServer To complete the installation you must restart each HP NetServer that you included in your Support Anywhere setup Part 3 Verify Correct Installation Go to the client workstation to verify correct installation You will find that each restarted NetServer has sent a Server Restart message to your designated client to let you know that installation was successful Dep...

Page 11: ...re to verify that all NetServers generated a Server Restart and that all web connections are operational Part 4 Enable Remote Console Options For detailed information about enabling Support Anywhere s optional Remote Console features see Chapter 3 ...

Page 12: ......

Page 13: ... include Auto Alert provides prompt notification of server operations Web Interface takes you directly to your NetServer s web page for detailed information about NetServer operations Remote Console Redirection allows a Value Added Reseller VAR system administrator or support technician to take control of the server in order to maintain configure or otherwise manage server operations Audience Assu...

Page 14: ...on for your local language The HP Support Anywhere README file For the client and your Novell NetWare servers a version of this file is available from the HP Support Anywhere program group on your Windows client For Windows NT servers a version of this file is available in the HP Support Anywhere program group Use these README files to obtain the latest information about HP Support Anywhere HP Aut...

Page 15: ...t Anywhere Non Web Server HP Support Anywhere Non Web Servers Non web servers such as file or application servers on a LAN that can send alarms to the client about their operating condition These servers may also have links on a Windows NT web server to allow a client to browse information about these servers HP Support Anywhere Web Servers Windows NT or Novell NetWare servers on the LAN set up as...

Page 16: ... detects that one of the hard disks is almost full A message is sent over the LAN via SNMP to a designated client workstation Support Anywhere Client The designated client workstation receives the alarm and displays an Auto Alert message on the screen The message contains a description of the problem and advice on what to do NetWare NetServer SNMP Alarm 1 2 Figure 3 How You Receive Alarm Notificat...

Page 17: ...ate and time of the alarm are also noted To interpret the alarm click Advice If you want to find out more about the server that sent the message and you fully installed Support Anywhere click Go There to launch your client s web browser program to automatically access the server s home page Web Interface Features Support Anywhere s web interface takes you right to a problematic server You can brow...

Page 18: ...llowing figure shows Support Anywhere installed in a typical office intranet environment Support Anywhere Client Using a web browser the designated client workstation may go to the HP Support Anywhere web page on the web server to view detailed information about any server on the LAN 1 Windows NT Web Server Client NetWare Web Server Windows NT or NetWare Non Web Server 3 Support Anywhere Server A ...

Page 19: ...propriate remedies Server operational status up down Centralized monitoring of multiple HP NetServers running either Novell NetWare IntranetWare or Windows NT network operating systems Notification of NetServer disk space capacity network interface card NIC status SCSI adapter and device problems and potential HP NetServer SCSI hard disk problems Multiple Client support Data from monitored HP NetS...

Page 20: ...gator CD ROM or terminal emulation software of your own choosing you can access your NetServer from a remote site Remote access is particularly useful for network administrators VARs support technicians and other maintenance personnel who can evaluate maintain and if necessary reconfigure a NetServer remotely The HP NetServer E 40 and E 45 offers a range of remote control capabilities With a modem...

Page 21: ...rd function Remotely boot the server and view startup messages Set or reset system date time and keyboard language Take complete remote control of a customer s HP NetServer running Windows NT Using pcANYWHERE32 graphic console redirection you can perform all management operations on the HP NetServer from your remote console Graphics Console Redirection Windows NT You can use pcANYWHERE32 s capabil...

Page 22: ...evel configuration including modification of network settings For supplemental information on setup and use of the Remote Console feature at the NetServer see Server Management Using HP Support Anywhere in the HP NetServer E Series User Guide Software Components The Support Anywhere software stored on the HP NetServer Navigator CD ROM consists of two components Support Anywhere server software and...

Page 23: ...rrectly the system must be configured to restart successfully without user intervention Be advised not all system hangs will cause a system restart For example if the network operating system is still functional but all forms of user input have been disabled due to error giving the appearance of a system hang ASR will not initiate a system restart HP Support Anywhere Client Software Support Anywhe...

Page 24: ...P NetServer Navigator CD ROM included with your server Network operating system server software installed and running correctly either Novell NetWare v3 12 v4 1 or IntranetWare v4 11 including SMP excluding SFT III OR Microsoft Windows NT server software v3 51 or v4 0 NOTE If your NetServer is running Novell Netware v3 12 you can access the server s home page only via a NetServer running Windows N...

Page 25: ...ation Assistant software located on the HP NetServer Navigator CD ROM The CD ROM drive you use for installation must be located either in your Support Anywhere client workstation or it must be accessible via the network NOTE You can make floppy masters of the Support Anywhere software using the Create Disks option on the HP Management Solutions menu located on the HP NetServer Navigator CD ROM HP ...

Page 26: ...ting system client software one or both of the following Novell NetWare NETX shell v3 26 or VLM client v1 1 with either IPX COM v3 10 or IPXODI COM v2 10 protocol drivers for IPX support TCP IP stack that includes a Windows Sockets stack For clients running Windows for Workgroups Microsoft s TCP IP 32 software includes a Windows Sockets stack Web Browser Software Supported For web based management...

Page 27: ...lation simply designate all your servers as non web that is NOT a WEB Server during NetServer configuration Likewise you can select the remote console features you wish to use in Part 4 of the installation To begin installation of Support Anywhere run the Support Anywhere software stored on the HP NetServer Navigator CD ROM that came with your system NOTE In order to use the HP NetServer E 40 or E...

Page 28: ...must be assigned to each HP NetServer to be incorporated into web management including NetWare HP NetServers Additionally all NetWare servers require an IPX address for configuration Use IP addresses if your network protocol is TCP IP or if your NetServer includes operational web server software Use IPX addresses if your network protocol is IPX Generally NetWare IntranetWare based networks support...

Page 29: ...l network number first and separate it with a dash from the node address To find the IP address of a Windows NT server use the ipconfig program At the Windows NT NetServer 1 At the DOS prompt execute the program ipconfig exe 2 Be sure to write down the IP address number For example 14 60 81 230 To find the IPX address of a Windows NT NetServer use the ipxroute config program At the Windows NT NetS...

Page 30: ...vice number and the network number In this example the correct IPX address is abcd1234 000000000001 If the IPX internal network number is not specified the IPX address takes the following form network number device number In this example the correct IPX address is 00006080 0800096f7eec ...

Page 31: ...an ASPI manager loaded To setup the client workstation 1 Insert the HP NetServer Navigator CD ROM in your Support Anywhere Client s CD ROM drive or a network accessible CD ROM drive NOTE If your client workstation doesn t have access to a CD ROM drive you can make floppy masters from the diskette library on the HP NetServer Navigator CD ROM 2 Choose Run from the Windows Program Manager File menu a...

Page 32: ...ntified on Server List Click a listed server to select it You need to identify for each server Network Operating System You need to tell Support Anywhere whether the selected server is a NetWare server or a Windows NT server Click the appropriate choice to select it Internet Status Is web server software installed on the NetServer Click the appropriate button to tell Support Anywhere whether the s...

Page 33: ...t the selected server Go on to configure the next server on your Server List Be sure to save configuration information for each server as you continue through the Server List In an exclusive Novell NetWare environment all HP NetServers must include web server software for web interface management If this describes your network client setup is complete Proceed to Part 2 Setup at Each NetServer 6 Co...

Page 34: ...e is automatically activated In Windows 95 you will see the Auto Alert icon in the Windows 95 task bar In Windows NT 3 51 or Windows for Workgroups the HP Support Anywhere program group appears containing the Support Anywhere program icon the Auto Alert program icon a help icon and a README file Notice that the icon representing the web browser you identified during client setup is incorporated in...

Page 35: ...mponents is installed automatically during Support Anywhere client setup If you opted not to install the Support Anywhere software on your NetWare servers you may do so now by re running Client Setup Part 1 See Setup at the Client Workstation for detailed information After you ve finished installing Support Anywhere client software be sure to leave your Support Anywhere Client running so you can t...

Page 36: ...vers to send notifications in the form of SNMP traps to your client Note that the IPX address must use the format xxxxxxxx yyyyyyyyyyyy which includes the 8 digit network address the IPX address prefix and the 12 digit node also called MAC address of your client s network interface card the IPX address suffix If the client TCP IP software is configured to use DHCP Dynamic Host Configuration Protoc...

Page 37: ...s NT 1 Check SNMP setup to insure proper community name and correct address The correct address includes IP address of the client Hostname if the client is using DHCP IPX if Novell NetWare IntranetWare is the network protocol In the Windows Program Manager double click Control Panel then Network Configure your SNMP Service using the community name and trap address of your Support Anywhere client w...

Page 38: ...e the service manually then change the startup configuration in Control Panel Services for automatic startup Repeat steps 1 through 6 for each Windows NT server listed in the printout you created at the end of Client Setup Part 1 Part 3 Verify Correct Installation To verify correct installation return to the client workstation When Client Setup Part 1 is complete the Client automatically starts po...

Page 39: ...rver an Auto Alert restart message is sent to your Support Anywhere Client However remember that the Server Restart messages are stacked underneath the Server Down messages Check the restart Cold Start messages against the servers you listed on the Configuration Worksheet If you did not receive a restart Cold Start message from Auto Alert then the server was not properly configured during Client S...

Page 40: ...tart with the top Auto Alert notification 1 Using your Configuration worksheet check off the Server Down messages as you clear them Continue until all Server Down messages have been cleared 2 Again using the Configuration Worksheet check off each server s Auto Alert restart Cold Start message in the appropriate column ...

Page 41: ...click the Support Anywhere icon to activate your web browser The following screen appears listing all servers under web management 4 Click a server on the list to go there When you are finished examining the server s home page click Back to return to Support Anywhere s listing of servers managed via the web ...

Page 42: ...upport Anywhere s Auto Alert feature running on the client If so you will see the Auto Alert icon on the lower left of the screen or on the Windows task bar in Windows 95 3 Are your managed servers configured with correct address information IP and or IPX At your HP NetServers running Microsoft Windows NT 1 Is the SNMP service running on the NetServer in question For Windows NT verify that the SNM...

Page 43: ...estart SNMP service from the Windows Program Manager double click Control Panel then Services Scroll through the list of services and select the SNMP service Then click Stop At your HP NetServers running Novell NetWare IntranetWare 1 Is the SNMP service running on the NetServer in question At your NetWare console to verify proper installation of SNMP NLM and the SNMP agents type modules 2 Are the ...

Page 44: ... Anywhere setup looks for a web browser on your client If it doesn t find one Auto Alert prompts you to designate one the first time you attempt to use the program s web interface feature The only supported web browsers for use with Support Anywhere are Netscape Navigator v2 0 and v3 0 and Microsoft Internet Explorer v3 0 2 Does the HP NetServer that is not communicating have web server software i...

Page 45: ...evel for viewing server boot events and running hardware diagnostics Graphics Console Redirection Windows NT NOS level configuration and management RCONSOLE Novell NetWare support NOS level configuration and management CAUTION All three forms of remote access endorsed by Support Anywhere are password secured However the level of protection is minimal and may therefore compromise security on some n...

Page 46: ...s incorporated into the HP NetServer Utility Partition The following illustration shows how HP Remote Console Redirection works NetServer Support Anywhere Server After setting the server to receive using the Utility Partition Console Redirection feature the server may be taken over by the remote console Support Anywhere Remote Console Using a modem the offsite remote console workstation using pcAN...

Page 47: ...e Support Anywhere software components are then available to the end user as needed Minimum Console Requirements For the remote console you can use any ANSI X3 64 compatible terminal or terminal emulator with a modem or RS 232 connection For best results use an ANSI color terminal that supports 25 line mode and IBM PC character set In addition you will need A 386 based or faster computer with 12 M...

Page 48: ...ation with the remote console BIOS Level Setup HP Console Redirection is built into the NetServer E 40 and E 45 system BIOS and enabled through a series of steps in the BIOS setup program NOTE The HP NetServer must be rebooted as part of the installation for Remote Console Redirection at the server The HP NetServer E 40 and E 45 is equipped with two built in serial ports located on the back of the...

Page 49: ...guration menu cursor to Exit and select Save changes and Exit The HP NetServer E 40 or E 45 reboots and incorporates the new information in the NetServer s BIOS CAUTION As long as BIOS level Remote Console Redirection is enabled your NetServer s security is easily breached Therefore HP advises that you disable console redirection as soon as you are finished using HP Remote Console Redirection Mode...

Page 50: ...es a default initialization string AT F This string includes a group of characters sent to the modem that configure it for routine operations Use either the default string supplied by HP or the initialization string supplied by the manufacturer of the modem you connected to the NetServer NOTE You can modify the modem initialization string as required This string may have been preset by the service...

Page 51: ... remote console and is functionally disabled until a connection is made To disable password protection and return to normal NetServer operation press the space bar NOTE Once the NetServer s modem has been initialized your customer s HP NetServer E 40 or E 45 awaits a call from the remote console and is functionally disabled until a connection is made Setup at the Remote Console You can use pcANYWH...

Page 52: ...ations software you use the following parameters apply at the server s COM port Table 3 Communications Parameters Parameter Required Baud Rate 19 200 Data Bits 8 Stop Bits 1 Parity None Handshaking XON XOFF Connect Assert DCD Disconnect Drop DTR The remote console s display should closely resemble the characteristics of the server s display if you use a PC based ANSI color terminal emulator that s...

Page 53: ... the pcANYWHERE32 to enable character based console redirection at a remote workstation Note that pcANYWHERE32 console software is included with the HP NetServer E 40 and E 45 To install pcANYWHERE32 at the remote console 1 Insert the HP NetServer Navigator CD ROM in the CD ROM drive or a master copy of the pcANYWHERE32 Pre Install diskette into drive A Choose Run from the File menu in Program Man...

Page 54: ...specifications After the initial installation is complete pcANYWHERE32 displays the main program window pcANYWHERE32 menu bar pcANYWHERE32 action bar Once you have completed the initial pcANYWHERE32 installation configure the software for your system by selecting a modem model and identifying the phone number for your HP NetServer s To set the host phone number 1 On the pcANYWHERE32 action bar cli...

Page 55: ...right click the connection item From the popup menu choose Rename Type in the new name 3 Enter the serial COM port assignment and telephone number of the server you identified in the previous screen Be sure the Baud rate for communication between the HP NetServer and the local modem is set at 19 200 ...

Page 56: ...dividual entries Using HP Console Redirection Originating a remote management session between an HP NetServer E 40 or E 45 and a remote console involves initialization at the server to put the server in standby mode and an initiating call from the remote console Because Symantec s pcANYWHERE32 communications software is included with your customer s HP NetServer the following instructions assume u...

Page 57: ...ows Program Manager 2 Double click the icon you created for your HP NetServer 3 Enter the password you defined in the HP NetServer s modem initialization program After the NetServer accepts the password you have access to both the BIOS setup routine and to the HP NetServer s Utility Partition Graphic Console Redirection Windows NT If you want to access an HP NetServer running Windows NT and your r...

Page 58: ... this way you can take full control of your HP NetServer from the remote console However to enable graphics redirection pcANYWHERE32 software must be installed on both the NetServer and the remote console NOTE pcANYWHERE32 graphics console redirection requires your HP NetServer to be running Windows NT In addition pcANYWHERE32 operates only on consoles running either Windows 95 or Windows NT pcANY...

Page 59: ...direct serial connection pcANYWHERE32 console software You can make master diskettes of pcANYWHERE32 software from the HP NetServer Navigator CD ROM that comes with each HP NetServer system Microsoft Windows 95 or Windows NT Workstation v3 5 v3 51 or v4 0 Installing pcANYWHERE32 on the Remote Console See the instructions in the preceding section to setup pcANYWHERE32 at the remote console Installi...

Page 60: ...that most closely matches the one you intend to use In Windows NT to set up Serial A COM 1 or Serial B COM 2 as the serial port 1 Click Ports in the Control Panel 2 In the Ports dialog box select COM 1 or COM 2 3 Click Settings and then Advanced Configure using the following address and IRQ settings Table 5 HP NetServer E 40 and E 45 Default Serial Port Interrupts E 40 and E 45 Label Port Interrup...

Page 61: ... window appears pcANYWHERE32 menu bar pcANYWHERE32 action button bar To finish configuration at the main program window 1 Click Be A Host PC 2 Select the Modem connection item see illustration below 3 Right click the Modem connection item to display the drop down menu 4 Choose Properties from the drop down menu in the Connection Info section ...

Page 62: ...sing features such as call back refer to pcANYWHERE32 s online help pcANYWHERE s Keyboard Mapping and Macro Features Any communications software you use for console redirection must be able to send special keystroke sequences either via a macro key or by sending individual characters that comprise an escape sequence HP has already set up a special macro file that includes keyboard combinations and...

Page 63: ...unning NetWare IntranetWare the RCONSOLE program can be run from a DOS prompt Thus the only software requirement is that the client has access to DOS The following figure shows how RCONSOLE works on a NetServer running NetWare NetServer Support Anywhere Server Enable the server for NetWare RCONSOLE connection Support Anywhere Remote Console Using a modem the offsite remote console workstation usin...

Page 64: ...tServer Enabling a NetWare RCONSOLE connection at your NetServer involves several steps including modifying the AUTOEXEC NCF file and rebooting the server in order to activate the changes To enable a NetWare RCONSOLE connection 1 Run the NetWare server program and at the server prompt type load install 2 At the NetServer installation utility select NCF files options then Edit AUTOEXEC NCF file 3 E...

Page 65: ...msg _run ovl ibm_aio ovl ibm_run ovl _aio ovl 2 Switch to the directory that holds the files you just copied to the console and run rconsole exe NOTE Novell recommends that the program rconsole exe be run in DOS not in a DOS window inside Windows 3 Select Asynchronous then Configuration Enter the settings appropriate to the modem installed at the console Enter any sequence of characters limit 8 fo...

Page 66: ...SOLE and press Enter RCONSOLE dials the selected server establishes a connection and then supplies you with a list of servers available via the selected phone access As soon as you select a server RCONSOLE initiates a remote console session For further information about RCONSOLE capabilities such as dial back and inband remote refer to your Novell NetWare documentation ...

Page 67: ...s automatically whenever the Support Anywhere Client is booted An icon appears to indicate that Support Anywhere s Auto Alert service is operational In Windows for Workgroups and Windows NT the Auto Alert traffic light icon appears in the lower left corner of the Support Anywhere Client s display default position In Windows 95 the icon appears on the task bar Click the Auto Alert icon Windows NT o...

Page 68: ...ications and alarms based on factory defined error thresholds The changes are identified by SNMP alarm agents which during installation are installed on all participating HP NetServers In the course of normal operations when a condition changes that might effect server function an Auto Alert notification is immediately sent over the network to a designated client workstation Auto Alert alarms and ...

Page 69: ...nformation about the server If you didn t install the web feature the Go There button will be grayed out Print generates a hard copy summary of the Auto Alert notification Advice provides information about the error message and some possible remedies OK clears the alarm notice from your display When you close the notification display Support Anywhere s icon remains in the lower left corner of the ...

Page 70: ...appears with context appropriate information about the current Auto Alert notification The following Advice screen explains the red light notification shown in the preceding figure Figure 15 Auto Alert Advice Screen Auto Alert OK After you have received an Auto Alert notification you can clear the message at any time by clicking OK If an Advice screen is also displayed you must first close the Adv...

Page 71: ... Support Anywhere returns your Support Anywhere Client to the application that was running prior to receipt of the first alarm notification Using HP Support Anywhere s Web Interface On sites with web servers you have the option of monitoring your servers over the web Setup provides each server managed over the web with its own web page On each server s web page you can view detailed information ab...

Page 72: ...ort Anywhere 68 Figure 16 Support Anywhere Welcome Screen Support Anywhere lists all managed NetServers currently configured for your network When you click on a server your web browser connects you to that server s home page ...

Page 73: ... Server Name This is the hostname you provided for the server during Support Anywhere installation Date and Time of Sample All the information provided about the alarms is based on this time To update the information click Refresh Server Uptime time since last shutdown This is the elapsed time between the occurrence of the most recent shutdown and the Date and Time of Sample Network Operating Syst...

Page 74: ...the screen displays detailed information about Server Configuration including Disk Storage Network Interface Card NIC SCSI Bus Information System Information NOTE All the information presented about the configuration of the NetServer is based on information gathered at the time indicated for the Date and Time of Sample Disk Storage The Disk Storage page displays the parameters for alarm thresholds...

Page 75: ...ifications OR Click Cancel to retain the previously installed value Support Anywhere returns you to the Server Description home page Network Interface Card NIC The Network Interface Card page provides the hardware interface connecting the server to the network In addition to general information including server name date time and server uptime this page provides important configuration details abo...

Page 76: ...e displays important configuration details about the type of device and its address and capacity along with vendor and identifying information No information on this page may be modified System Information The System Information page provides an overview of key hardware and software components installed on the NetServer In addition to general information including server name date time and server ...

Page 77: ... your network Refresh Clicking Refresh updates all server information for the selected server Description Clicking Description returns you to the NetServer s home page which serves as a gateway to Support Anywhere s Configuration pages You can also return to the Server Description page by clicking the link at the bottom of most Support Anywhere pages Alarms Click Alarms to view a table of recent a...

Page 78: ...nywhere clears all checked alarms from the Alarms Summary stores a record of the acknowledged alarms on the Alarms History page and returns you to the Server Description home page NOTE Information about a cleared alarm is retained in the Alarm History To review information about a cleared alarm click View Alarm History at the bottom of the Alarm Summary page In the Type of Alarm column you can cli...

Page 79: ...istory page is a complete listing of all Accepted or acknowledged alarms produced by the server HP Support If your client is connected to the Internet click HP Support for information about NetServer maintenance configuration and repair When maintenance or configuration questions arise and you are connected to the Internet you can quickly get answers Clicking HP Support connects you to HP s ...

Page 80: ...o add a note to the Notes page From the Add Notes page click Submit to insert a note entered in the space provided OR Click Cancel to discard the new text and return to the Notes page Support Anywhere adds text entered on the Add Notes page to the end of the text block displayed on the Notes page Notes are added sequentially the last note displayed as you scroll down is the most recent entry Web S...

Page 81: ...you may be able to use an IP address scheme to tighten up security More secure than simple password locking IP restriction allows you to secure access to individual web documents or to whole directories on a particular web server This scheme works by controlling browser access Only browsers connecting from certain designated IP Internet addresses IP subnets or domains are allowed access Used alone...

Page 82: ...on scheme is called Secure Socket Layer SSL SSL is a technology developed by Netscape that encrypts transactions that use the web based HTTP NNTP and FTP protocols SSL allows server authentication verifying the server s identity to the client encryption of data in transit and client authentication verifying the client s identity to the server The following table lists security options supported by...

Page 83: ...CF file does not include the HP NSALOAD command the Support Anywhere software which is made up of several NLMs will not load automatically whenever the server is started If so you will then need to load the software manually each time you start the server To load the Support Anywhere manually on your Novell NetWare servers type the following at your server s Support Anywhere Client NSALOAD Loading...

Page 84: ...do not need to separately load them because HPASR NLM loads them automatically when it loads 5 If you want to enable ASR manually enter the following command from the Support Anywhere Client prompt LOAD HPASR ASR NLM Files and Parameters for Novell NetWare The HPASR NLM file provides ASR for NetWare Loading this NLM on a server enables ASR unloading it disables ASR without causing the system to re...

Page 85: ...s the ASRSRVC service program and the ASRDEV driver if not already loaded By default the service program and the driver load automatically Use this option only if you change the registry configuration to load ASR manually on demand u Disables ASR by unloading the ASRSRVC service program The ASR service may be stopped at any time by the administrator running ASRUSER u Terminating the ASR service pr...

Page 86: ... at which the ASR service program resets the ASR hardware timer It must be less than the automatic hardware reset time This value is pre configured to be 300 seconds 5 minutes In other words the service program will reset the hardware timer every 5 minutes To change this time run ASRUSER p The value you choose must be less than the value entered for the Automatic Hardware Restart time o Gets the c...

Page 87: ...quences PC keystrokes that have no ASCII ANSI terminal equivalents but are recognized by the HP NetServer E 40 and E 45 BIOS can only be used after you have logged onto the NetServer These BIOS specific commands are initiated by pressing Alt 0 zero if the terminal has been set up correctly Most terminal emulation software permits the mapping of special keys to character strings If this is not true...

Page 88: ...nce Legend Esc K End Esc 6 9 cF6 Esc M F5 Esc 7 0 cF7 Esc U Page Down Esc 7 1 cF8 Esc V Page Up Esc 7 2 cF9 Esc Z Shift Tab Esc 7 3 cFl0 Esc i Print Screen Esc 7 4 cFll Esc 2 i Shift Print Screen Esc 7 5 cFl2 Esc 1 7 F6 Esc Esc Esc Esc 1 8 F7 Esc Del Ctrl Alt Del ...

Page 89: ...ystem supports a particular hardware component such as a printer disk drive or interface card DHCP An acronym for Dynamic Host Configuration Protocol DHCP was designed to reduce the complexity of IP network administration by providing a standard methodology for automatically configuring network hosts A DHCP server provides the client with a valid IP address a subnet mask and a default gateway DHCP...

Page 90: ...d data communications in which any computer can interact with any other interconnected device in the group LAN devices are distributed over a relatively limited area usually within the same building LAN adapter A hardware interface circuit board that either plugs into a slot or is built in to the computer s main circuit board may also be called a mother board The LAN adapter provides hardware inte...

Page 91: ...neral instructions for housekeeping operations A user can access and use data stored in ROM but cannot alter the data ROM is typically stored on a nonvolatile memory chip SCSI The Small Computer System Interface is an industry standard interface which defines mechanical electrical and functional requirements for connections and communication between small computers and disk drives and other periph...

Page 92: ...rrors security issues and line failures WAN An acronym for Wide Area Network WAN is a communications network similar in function to a Local Area Network LAN that can cover whole geographical regions using telephone cables or microwave typically provided by a common carrier See LAN workstation An individual computer connected to a network or LAN Support Anywhere uses the equivalent term client See ...

Page 93: ...89 D Configuration Worksheet Make a copy of this configuration worksheet to fill out before you begin setting up Support Anywhere on your network ...

Page 94: ......

Page 95: ...hase price upon return of the product and all copies Removable Media HP warrants the removable media if supplied upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of ninety 90 days from the date of purchase In the event the media proves to be defective during the warranty period Customer s remedy shall be to return the media to H...

Page 96: ... not apply and shall not affect the statutory rights of a Consumer HP Software License Agreement ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT YOU MAY RE...

Page 97: ...ption You may not disassemble or decompile the Software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the operation o...

Page 98: ...e in installing configuring and diagnosing the server such that one local client PC is able to log into an HP supported network operating system Assistance with additional functions such as system design operating system upgrades or performance optimization and assistance with other technical areas such as cabling non HP hardware or multiple operating system environments is available from Hewlett ...

Page 99: ... 7199 Spain 902 321 123 Sweden 08 619 2170 Switzerland 084 880 1111 United Kingdom 0171 512 5202 International English 44 171 512 5202 Asia Pacific For hardware service and telephone support contact either A participating Reseller or HP Customer Support Center Singapore 272 5300 Malaysia 295 2566 Hong Kong 800 7729 Indonesia 350 3408 Thailand 661 4011 China 010 62625666 ext CSC Other countries For...

Page 100: ...the HP FTP Server ftp ftp hp com pub servers You can also access the FTP directly using the following instructions From the DOS prompt ftp ftp hp com LOGON anonymous PASSWORD your e mail address For more information on the product HP Audio Tips Fax Info HPFirst 800 333 1917 U S and Canada 208 344 4809 Outside U S and Canada For information on CompuServe call 800 524 3388 U S and Canada 0130 37 32 ...

Page 101: ...where 27 Client requirements for Support Anywhere 21 Client Setup Quick Start 4 Console Redirection Installing 43 D Direct connection communications parameters 48 Disk Storage Web page 70 Docmentation 10 G Glossary Network Terminology 85 Graphic Console Redirection Overview 17 H Hardware and Software Requirements 19 help repairs 94 telephone support 94 HP Support Anywhere Installation overview 23 ...

Page 102: ...ations Response options 65 NSA Windows NT ASR file parameters 80 O Overview Support Anywhere 9 P pcANYWHERE documentation 10 pcANYWHERE32 installing on Remote Console 49 pcANYWHERE32 graphic console redirection description 17 pcANYWHERE32 installation at the server 55 pcANYWHERE32 keyboard mapping 58 pcANYWHERE32 terminal emulation keys 83 R RCONSOLE remote console requirements for console redirec...

Page 103: ...sistant 63 Support Anywhere Auto Alert 64 loading ASR NLM for NetWare server 79 loading Support Anywhere NLMs on server manually 79 overview 9 Quick Start 1 Required Hardware and Software 19 Server Management 11 Software Components 18 starting 63 Using 63 Verify Installation 6 Web Interface 13 67 Support Anywhere client requirements 21 Support Anywhere client web browser support 22 Support Anywher...

Page 104: ...g 40 Web Security 76 Web server requirements for Support Anywhere 20 Windows NT ASR file parameters 80 Windows NT console requirements for graphic console redirection 55 Windows NT NetServer Setup 31 Windows NT server pcANYWHERE32 installation 55 Windows NT server requirements for graphic console redirection 55 ...

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