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HP StoreOnce D2D Backup System Gen2E, Maintenance And Service Manual

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HP StoreOnce D2D Backup System Gen2E Maintenance And Service Manual Download Page 12

Figure 6 HP D2D2502 and HP D2D2504 flash memory module

location of the memory module and USB connector

1

screw and bracket securing USB cable connector (not HP D2D4312)

2

cable and connector to the motherboard (not HP D2D4312)

3

12

The flash memory module

Summary of Contents for StoreOnce D2D Backup System Gen2E

Page 1: ...D2D2504 4 disk NOTE There is no Gen2E version of the HP D2D4324 Backup System EH985A The architecture of these StoreOnce D2D Backup Systems is based upon established HP ProLiant and HP Smart Array RAID controller products which have their own user and service and maintenance guides This document provides information on only those aspects that are not covered in the existing guides Please note earl...

Page 2: ...ernment under vendor s standard commercial license The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omission...

Page 3: ...3 J27 settings HP D2D4106 41 12 and HP D2D2502 2504 14 After replacing the motherboard 14 4 Flash Backed Write Cache FBWC module failures 16 Part numbers 16 Identifying the battery flash capacitor module failure 16 HP D2D4312 D2D4106 and D2D41 12 16 HP D2D2502 4 17 Replacing the battery flash capacitor module 17 Flash capacitor module location 17 Procedure 18 5 The HP SmartArray P410i and P41 1 RA...

Page 4: ... and other resources 26 Related documentation 26 Document conventions and symbols 26 HP technical support 27 Customer self repair 27 Subscription service 27 HP websites 27 Documentation feedback 27 4 Contents ...

Page 5: ... view this white paper from http www hp com support manuals Search for D2D and your specific product The white papers are shown under the White paper section HP D2D and HP ProLiant The information in the appropriate ProLiant Maintenance and Service Guide should be the primary reference source for hardware issues on the related D2D Backup System Spare part numbers are available in the ProLiant guid...

Page 6: ...diately takes its place The system comes with three RAID controller cards the HP Smart Array P410i integrated into the Motherboard and with FBWC and two HP Smart Array P41 1 cards each with a 512MB FBWC module The P41 1 cards are installed in PCI e Slots 5 and 6 Part numbers for the P41 1 card are as follows HP Smart Array P41 1 512 MB with FBWC Controller 578229 B21 HP 512 MB Flash Backed Write C...

Page 7: ...e spare disk immediately takes its place The HP D2D4106 has 12 x 500 GB hard disks the HP D2D41 12 has 12 x 1 TB hard disks The configuration of the system memory is 72 GB 9 x 8 GB DIMMs 5 for the first processor 4 for the second The part number for each 8 GB DIMM is 500662 B21 The HP D2D is supplied with an HP Smart Array P212 Zero Memory Controller with 512 MB FBWC module pre installed in one of...

Page 8: ...mber 506013 001 There is one per system The HP D2D has four removable hard disks There is no optical media storage HP D2D2502 Backup System The configuration of the system memory is 24 GB 3 x 8 GB DIMMs for the HP D2D2502 Backup System HP D2D2504 Backup System The configuration of the system memory is 32 GB 4 x 8 GB DIMMs The part number for each 8 GB DIMM is 500662 B21 The HP D2D is supplied with...

Page 9: ...D2D Backup System User Guide for more information about connecting and using the system console Tasks that are unique to the HP D2D The following tasks are described in this guide How to replace the flash memory module How to replace the motherboard How to replace the HP Smart Array RAID controller Software upgrades The Web Management Interface is used to upgrade software and also has a link to th...

Page 10: ...find any bootable media or if the system fails to boot completely or if it attempts to PXE boot 4 Power off the system remove the cover and check the cabling on the flash memory module If this does not remedy the problem replace the flash memory module Replacing the memory module NOTE The memory module for the HP D2D4312 model consists of a USB flash stick The memory module for the other Gen2e mod...

Page 11: ...eplacement flash stick is at a lower revision than the one it replaces you may experience a message of Devices Starting or Initialising This message will also occur if the D2D Backup System did not shutdown correctly In this case please wait a minimum of 12 hours before updating software Figure 4 HP D2D4312 flash memory module Figure 5 HP D2D4106 or HP D2D41 12 flash memory module Replacing the me...

Page 12: ...P D2D2504 flash memory module location of the memory module and USB connector 1 screw and bracket securing USB cable connector not HP D2D4312 2 cable and connector to the motherboard not HP D2D4312 3 12 The flash memory module ...

Page 13: ...stem and the HP D2D2502 2504 Backup System is part number 583724 001 Before replacing the motherboard a note about licenses iLO2 licenses All G2 products are shipped with paper copies of the iLO2 licenses If you no longer have these licenses and the board is still working for the iLO2 GUI connection via its management Ethernet port make a note of the license before you remove the motherboard If it...

Page 14: ...106 41 12 and HP D2D2502 2504 NOTE This section is not relevant for HP D2D4312 models The following diagram shows the location of the J27 jumper on the motherboard Figure 7 Location of the J27 jumper J27 jumper 1 When replacing the motherboard on HP D2D4106 41 12 models or on HP D2D2502 2504 models set the jumper as follows Table 2 J27 jumper settings D2D Backup System HP D2D4106 41 12 Remove all ...

Page 15: ...ooling Thermal Configuration Advanced Options HP D2D4312 only Maximum Performance Balanced Power and Performance HP Power Profile Power Management Options HP Static High Performance Mode HP Dynamic Power Savings Mode HP Power Regulator 4 Change the BIOS ID as shown in the following table Table 4 BIOS IDs for Gen2e products BIOS ID number Model 678056 B21 D2D2502i 678057 B21 D2D2504i 678058 B21 D2D...

Page 16: ...otification From AB4032 6 Jun 2008 8 08 15 The RAID battery backup has failed For further information please browse to https AB4032 exxx hpqcorp net https nn nn 9 92 Please do not reply to this email HP D2D4312 D2D4106 and D2D41 12 The status of the cache module is also reported on the Summary and Storage RAID pages of the Web Management Interface The HP D2D41 12 and the HP D2D4106 have one batter...

Page 17: ...ed write cache module for each Smart Array Controller Each FBWC has a capacitor pack to ensure cache contents are maintained after a loss of power Each Smart Array RAID controller has an integral capacitor pack whilst the P410i controller s capacitor pack is located in the holder in the centre of the HP D2D4312 Backup System Each FBWC module has two single color LEDs green and amber The LEDs are d...

Page 18: ...aced NOTE For a detailed description of the LEDs refer to the HP Smart Arrays for HP ProLiant Servers user guide 3 Follow the instructions in the HP Smart Arrays for HP ProLiant Servers user guide to remove and dispose of the old FBWC and to replace it with the new one 4 Replace the cover and power up the HP D2D Check the status of the battery on the Summary page If the system does not power up th...

Page 19: ...nd 2 P41 1 RAID controllers WARNING To reduce the risk of personal injury or damage to the equipment consult the safety information and user documentation provided with the server and RAID controllers before attempting the installation Part numbers Part numbers for the replacement RAID controllers are as follows The P410i card is integral to the motherboard and cannot be replaced separately HP D2D...

Page 20: ... Licenses option in the Smart Array menu and then select View Licenses 5 Make a note of the licence key reported This key is unique to the system and can be used for any replacement Smart Array card or HP D2D4312 motherboard P410i controller failure HP D2D4312 If the P410i card fails you must replace the motherboard IMPORTANT When replacing the motherboard P410i controller be sure to always replac...

Page 21: ...viously noted HP SAS expander card HP D2D4312 If no disks are showing on the Storage Shelves page of the D2D Web Management Interface there may be a problem with the HP SAS expander card The part number for a replacement card is 468405 001 It must be installed in PCI e slot 1 Mini SAS cables part numbers 493228 005 and 493228 006 connect the expander card to the hard disk drive backplane as descri...

Page 22: ...Figure 14 Cabling showing the SAS expander card Figure 15 Cabling showing the backplanes 22 The HP SmartArray P410i and P41 1 RAID controllers and HP SAS expander card HP D2D4312 ...

Page 23: ...D controller Figure 17 HP D2D2502 2504 models location of the P212 controller 1 RAID controller WARNING To reduce the risk of personal injury or damage to the equipment consult the safety information and user documentation provided with the server and P212 controller before attempting the installation Part numbers The required parts are HP Smart Array P212 Zero Memory Controller part number 462828...

Page 24: ...storage if the storage arrays have failed and need to be rebuilt from scratch The units are shipped with paper copies of the SAAP license If you no longer have this license and the board is still working make a note of the license before you replace the faulty SmartArray card If it is not working contact HP Support 1 Reboot the system 2 During the POST screen when advised hit any key to see furthe...

Page 25: ...cribed in the appropriate HP ProLiant Maintenance and Service guide and power on the HP D2D Backup System 6 HP D2D4106 41 12 Backup Systems only Reinstate the SAAP license a Reboot the system b During the POST screen when advised hit any key to see further messages c Enter the Smart Array POST ORCA utility by pressing F8 when details for the P212 card are displayed during the POST messages d Selec...

Page 26: ...can find these documents from the Manuals page of the HP Business Support Center website http www hp com support manuals In the Storage section click Storage Solutions and then select your product Document conventions and symbols Element Convention Cross reference links and e mail addresses Blue text Website addresses Blue underlined text http www hp com Bold text Keys that are pressed Text typed ...

Page 27: ...lished by CSR For more information about CSR contact your local service provider or see the CSR website http www hp com go selfrepair Subscription service HP recommends that you register your product at the Subscriber s Choice for Business website http www hp com go e updates After registering you will receive e mail notification of product enhancements new driver versions software updates and oth...

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