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StoreEver LTO 4/5/6
Full-Height SAS Tape Drives

User Guide

Abstract

This guide is intended for users who install, operate, and maintain Hewlett Packard Enterprise LTO-3, LTO-4, LTO-5, and LTO-6
Ultrium full-height tape drives. This guide provides information about installing, using, and troubleshooting the tape drives.

Part Number: EH964-90907
Published: June 2016
Edition: 6

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Summary of Contents for STOREEVER LTO 4

Page 1: ...intended for users who install operate and maintain Hewlett Packard Enterprise LTO 3 LTO 4 LTO 5 and LTO 6 Ultrium full height tape drives This guide provides information about installing using and troubleshooting the tape drives Part Number EH964 90907 Published June 2016 Edition 6 ...

Page 2: ...ing Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside...

Page 3: ...unting screws 14 Other servers 14 Install drive 14 Connect SAS and power cords 15 Supplied SAS cable 15 Option 1 Connect to a new HBA all servers 16 Option 2 Connect cable to spare port on host SAS controller 18 Option 3 Connect cable to port on host SAS controller and replace existing SAS cable 20 Secure the drive 23 Mounting hardware used 23 No mounting hardware used 24 Reboot the server 24 4 In...

Page 4: ...vailable with Library Tape Tools 39 HPE SMART components 40 9 Troubleshooting 41 General Procedure 41 Understanding LED sequences 42 Encryption LED HPE LTO 6 and LTO 5 models only 45 Problems with cartridges 46 The cartridge is jammed 46 Emergency reset 47 The drive will not accept the cartridge or ejects it immediately 47 Encryption troubleshooting 48 10 Replacing a tape drive 49 To disconnect yo...

Page 5: ...ted LTO Ultrium drives can be connected to servers running under Windows Linux UNIX and other major operating systems For the most recent information about supported operating systems see the Data Agile BURA website http www hpe com storage buracompatibility Power specifications For a detailed product specification refer to the QuickSpecs available from the Tape Products website http www hpe com i...

Page 6: ...f the specific tape drive and server combination that you require For current information about supported HBAs see the Data Agile BURA Compatibility Matrix at http www hpe com storage buracompatibility Internal drives The tape drive is installed into a spare drive bay in your server and is attached to the host server internal SAS controller or SAS host bus adapter You need one industry standard 5 ...

Page 7: ...N With all tape drives before LTO 6 Ultrium 6650 and LTO 5 Ultrium 3280 never use a cable where power is supplied through the SAS connector because doing so may damage the drive Always use a spare power cord from the server internal power supply to the conventional power connector on the drive itself See Connect SAS and power cables page 15 for detailed instructions on connecting the SAS cable Ext...

Page 8: ...ives feature HPE Linear Tape File System LTFS functionality LTFS makes tape self describing file based and easy to use and provides users with the ability to use standard file operations on tape media for accessing managing and sharing files with an interface that behaves just like a hard disk In addition with LTFS you can share data across platforms as you would with a USB drive or memory stick S...

Page 9: ...em such as an HPE Integrity server check the Data Agile BURA Compatibility Matrix at http www hpe com storage buracompatibility for the latest information on the availability of backup application upgrades and drivers Diagnostic management and support tools The following utilities are available from Hewlett Packard Enterprise free of charge and are highly recommended Library Tape Tools L TT is the...

Page 10: ...ports enterprise environments Hewlett Packard Enterprise Veritas EMC Yosemite and Computer Associates all provide suitable products Further details about these and other products that may be appropriate can be found on the Data Agile BURA website Enable encryption The LTO 6 Ultrium 6650 LTO 5 Ultrium 3280 and LTO 4 Ultrium 1840 tape drives include hardware capable of performing data encryption whi...

Page 11: ...er and connect the tape drive to a spare SAS port on the host SAS controller This cabling option is suitable for some HPE ProLiant servers only It is described as Option 2 Use the existing SAS controller but replace one of the existing SAS cables to the hard disk drive bays This option requires some recabling inside the server and may also disconnect one of the hard disk drive bays This configurat...

Page 12: ...ot include spares If this is the case with your system you will have to order these accessories from the server manufacturer before you can install the tape drive Remove server cover WARNING To avoid personal injury or damage to the server or tape drive ensure that the server is disconnected from the mains power supply while you install the drive CAUTION Static electricity can damage electronic co...

Page 13: ...vice divider Attach mounting hardware some servers If your server requires special rails or other hardware to install the tape drive mount them on the tape drive now If your server does not require special mounting hardware proceed to Install drive page 14 now HPE ProLiant servers NOTE If mounting hardware is supplied with your tape drive it may not be the same as shown in the illustrations Differ...

Page 14: ...n a typical ProLiant ML350 or ML370 1 3mm mounting screws ProLiant ML350 screw pack 2 Shoulder mounting screws ProLiant ML370 screw pack Other servers Attach the appropriate mounting hardware Refer to the manufacturer documentation for instructions If you are installing on a server that requires a tray place the tape drive in the tray Some servers have snap on mounting rails attached to the filler...

Page 15: ...ely in this section Connect to a dedicated HBA recommended Connect to a spare port on the host controller recommended If both ports on the host controller are in use replace one of the existing cables with the supplied SAS cable not recommended use this option with care Supplied SAS cable Power is supplied from the SAS connector on the SAS cable supplied with LTO 6 Ultrium 6650 and LTO 5 Ultrium 3...

Page 16: ...e 2 Mini SAS connector to server remove cover 1 SAS connector to tape drive 4 Mini SAS connector on second branch unused do not remove cover 3 NOTE The cable supplied with the tape drive is suitable for connecting to a mini SAS SFF 8086 8087 connector on a dedicated HBA or on the server SAS controller If your server has a SAS 4i connector SFF 8484 a suitable cable is available but must be purchase...

Page 17: ...e drive to the new HBA Figure 10 Cabling to a new HBA cable for LTO 5 and LTO 6 drives shown New SAS HBA 2 Remove plastic cover and connect SAS cable to new HBA 1 Power connector to server LTO 6 Ultrium 6650 and LTO 5 Ultrium 3280 only 4 SAS connector to tape drive 3 Unused connector on SAS cable do not remove plastic cover 6 SAS cable supplied with tape drive 5 3 Connect the other end of the SAS ...

Page 18: ...wer supply in the server This caution does not apply to LTO 6 Ultrium 6650 and LTO 5 Ultrium 3280 tape drives 4 There will be unused SAS cabling within the server because the other SAS connector is not required in this configuration Coil and secure the unused cabling so that it does not interfere with other components inside the server 5 Now go to Secure the drive page 23 Option 2 Connect cable to...

Page 19: ...e drive to the spare SAS port on the host SAS controller Figure 13 Cabling to the spare SAS port some ProLiant servers cable for LTO 5 and LTO 6 drives shown Power connector to server LTO 6 Ultrium 6650 and LTO 5 Ultrium 3280 tape drives only 4 Connect SAS cable to spare SAS port remove cover on mini SAS connector 1 SAS cable supplied with tape drive 5 Host SAS controller 2 Unused connector on SAS...

Page 20: ...or because using a powered cable may damage the drive Always use a spare power cord from the server s internal power supply This caution does not apply to LTO 6 Ultrium 6650 and LTO 5 Ultrium 3280 tape drives 3 There will be unused SAS cabling within the server because the other SAS connector is not required in this configuration Coil and secure the unused cabling so that it does not interfere wit...

Page 21: ... port that connects to the hard disk drive bays with the highest numbers Look at the front of the server and establish which SAS cable is connected to the hard disk drive bays with the highest numbers Cable routing varies from one server to another You may need to remove other components such as fan banks while you work with the cable Always refer to your server documentation for server specific c...

Page 22: ...or on the tape drive LTO 6 Ultrium 6650 and LTO 5 Ultrium 3280 tape drives Connect a spare power cable from the server s internal power supply to the power connector on the SAS data cable Figure 18 Connecting cables to the LTO 6 Ultrium 6650 and LTO 5 Ultrium 3280 tape drive SAS connector to tape drive 2 Power connector 1 All other LTO Ultrium tape drives Connect a spare power cord from the server...

Page 23: ...cker to the blanking plate of the disk bay to show that it is disconnected NOTE If you subsequently install a hard disk in this bay it will not work This does not mean that there is a fault with either the disk or the server 7 Now go to Secure the drive page 23 Secure the drive NOTE The server latches and side views of your server model may not be the same as shown in the illustrations Refer to yo...

Page 24: ...provided with the tape drive If the server sheet metal is less than 1 5mm thick use the screws and washers provided in the GENERAL MOUNTING SCREWS screw pack so the screws can be tightened without damaging the drive The washers are not needed if the server sheet metal is at least 1 5mm thick Figure 21 Securing drive no mounting hardware used 1 M3 screws supplied with tape drive 2 Ensure that blank...

Page 25: ...ny error or unexpected messages go back and check the SAS cabling carefully Have you installed the SAS cable correctly Have you reconnected all devices securely If the problem is unresolved refer to Troubleshooting page 41 for further guidelines Reboot the server 25 ...

Page 26: ...hase and install a recommended HBA and associated drivers before installing the tape drive For current information about supported cables and HBAs see the Data Agile BURA Compatibility Matrix at http www hpe com storage buracompatibility WARNING The supplied power cord is Hewlett Packard Enterprise approved for your specific geographic region Use of a non Hewlett Packard Enterprise approved power ...

Page 27: ...e tape drive and plug the other end of the power cord into the power outlet Figure 24 Connecting the cables to the tape drive 3 Power on off switch 1 SAS connector 2 Power connector Reboot the server Switch on the tape drive and power up the server The power on off switch is on the front panel Reboot the server 27 ...

Page 28: ...r installation If there are any error or unexpected messages go back and check the SAS cabling carefully If the problem is unresolved refer to Troubleshooting page 41 for further guidelines 28 Installing an external LTO Ultrium tape drive ...

Page 29: ...tions to search for the required driver on the server If necessary download the driver from the support website http www hpe com support hpesc Installing drivers other operating systems Drivers are included with the operating system and should be loaded automatically To upgrade drivers patch to the latest version of the operating system NOTE Certain backup applications require you to use their own...

Page 30: ...es only 6 Tape LED 2 Eject button 7 Clean LED 3 Emergency reset button 8 Encryption LED 4 Ready LED Earlier generation LTO Ultrium tape drives Earlier versions of the LTO Ultrium tape drive do not have an Encryption LED Figure 26 Front view of earlier LTO Ultrium external tape drives 5 Drive LED 1 On Off switch external drives only 6 Tape LED 2 Eject button 7 Clean LED 3 Emergency reset button 4 R...

Page 31: ...leading direction 1 Label area 3 Ready light 2 Apply gentle pressure until the drive takes the cartridge and loads it See figure above 3 The Ready light 3 flashes green while the drive performs its load sequence When the cartridge is loaded the Ready light shows steady green Unloading a cartridge CAUTION Never try to remove a cartridge before it is fully ejected Loading a cartridge 31 ...

Page 32: ... to the beginning and eject the cartridge The rewind process may take up to 10 minutes The Ready light will flash to indicate that the unload process is still in progress Removing power from the drive To ensure reliable operation do not remove power from the drive during read write fast search load and unload activities 32 Operating the tape drive ...

Page 33: ...ways use a data cartridge that matches the specification of your tape drive see table below A lower specification will have a lower transfer speed and may not support write activities a higher specification will not support read or write Hewlett Packard Enterprise recommends LTO 6 Ultrium 6 25 TB RW and LTO 6 Ultrium 6 25 TB WORM cartridges for use with LTO 6 tape drives LTO 5 Ultrium 3 TB RW and ...

Page 34: ...artridges refer to the following website http www hpe com storage buracompatibility For information on how your LTO Ultrium tape drive and WORM cartridge can help your business meet Information Lifecycle Management and regulatory compliance requirements refer to the Hewlett Packard Enterprise Support Center at http www hpe com support hpesc LTO 6 and LTO 5 Ultrium tape drives and partitioning The ...

Page 35: ...e buracompatibility for an up to date list of other suitable backup software When will I be asked to enter the key Encryption is primarily designed to protect the media once it is offline and to prevent it being accessed from another machine You will be able to read and append the encrypted media without being prompted for a key as long as it is being accessed by the machine and application that f...

Page 36: ...rive see the White Papers on http www hpe com info enterprise docs For detailed instructions about enabling encryption refer to the documentation supplied with your backup application This documentation will also highlight any default states for example when copying tapes that may need changing if using encrypted tapes Write protecting cartridges WARNING Always remove the cartridge from the tape d...

Page 37: ...as other cleaning cartridges will not load and run To clean the tape drive 1 Insert the Ultrium Universal Cleaning cartridge 2 The drive will carry out its cleaning cycle and eject the cartridge on completion which can take up to 5 minutes During the cleaning cycle the orange Clean LED will be on solidly and the green Ready LED will flash Each Ultrium universal cleaning cartridge C7978A can be use...

Page 38: ...se this will render them unusable Operating and storage environment To prevent condensation and for long life the cartridge should only be operated or stored as follows Operation 10 C to 40 C 50 F to 104 F Day to day storage in plastic container 16 C to 32 C 60 F to 90 F Noncondensing relative humidity 20 to 80 operating 20 to 80 nonoperating Wet bulb temperature should not exceed 26 C 79 F Tapes ...

Page 39: ...nstalled L TT you will be able to choose from the following features Device identification shows part number serial number and information about any cartridge loaded Firmware upgrade allows you to locate and upgrade to the latest firmware You will need to be connected to the Internet to locate and upgrade firmware Run tests allows you to run proactive tests on your drive such as the drive assessme...

Page 40: ...ads from http www hpe com support hpesc HPE Storage Tape Drivers for Microsoft Windows This utility will automatically install the SCSI SAS Fibre Channel and USB drivers for Hewlett Packard Enterprise Ultrium and DAT tape drives tape autoloaders and tape libraries for systems running Microsoft Windows HPE Storage Tape Firmware for Microsoft Windows This utility will automatically upgrade the SCSI ...

Page 41: ...AS controller and replace existing SAS cable page 20 for more information 4 Has the system booted but the operating system has not seen the tape drive Check that the drive has power the READY light should be illuminated If it is not check that the power cord is connected correctly to the tape drive If READY is illuminated check the cabling between the tape drive and the SAS controller Ensure that ...

Page 42: ...uter Has the drive been moved recently Have any cables been disconnected and reconnected Has the environment changed unusually hot cold damp or dry Has there been dust or dirt near the drive Have reasonable precautions against static been taken The problem could lie with the drive 1 Check the cables and connectors 2 Clean the tape heads with the cleaning cartridge 3 If the problem persists check t...

Page 43: ...nnection and replace the cable if necessary On external drives you can use the power cable from your monitor or another device to check that the connection is working If the power supply is present and all LEDs remain off power cycle or reset the drive see Problems All LEDs OFF with cartridges page 46 If it still fails call for service Power cycle or reset the drive see Problems with cartridges pa...

Page 44: ...load the tape cartridge Make sure that you are using the correct format cartridge an Ultrium The drive believes the current tape or the tape just ejected is faulty data cartridge or Ultrium universal cleaning cartridge See Use the correct media page 33 Reload the cartridge If the Tape LED still flashes or starts flashing during the next backup load a new or known good cartridge If the Tape LED is ...

Page 45: ... The encryption LED may be blue or amber as described in the following table The state of the other LEDs depends upon the activity as described below Table 5 Encryption LED LTO 6 Ultrium 6650 and LTO 5 Ultrium 3280 tape drives State Encryption LED Blue or Amber At power on On The drive is idle and there is no encryption key Off The tape drive is reading writing unencrypted data or unloading a cart...

Page 46: ...d to the drive robot in an attempt to prevent human interference during a backup job If this occurs the software that issued the PMR must be used to load and unload tapes 2 Shut down backup software and if in a Windows environment stop removable storage services 3 Press the Eject button on the front of the tape drive Sometimes it is necessary to use the Eject button instead of software to unload a...

Page 47: ...nd of Data mark may not be properly written 10 If the cartridge is still jammed the tape drive has failed Contact customer support at http www hpe com support Once the cartridge is successfully ejected it is good practice to run Library Tape Tools to diagnose the problem and upgrade the firmware If the failure occurs regularly on multiple cartridges contact customer support at http www hpe com sup...

Page 48: ...nserting a cartridge page 31 4 Check for damage to your media and discard it if it is damaged 5 Use a new or known good piece of media and see if it loads If it does the original cartridge is faulty and should be discarded 6 Check if another LTO Ultrium drive of the same model will accept the cartridge If it does the original drive may be faulty Before calling customer service check that the tape ...

Page 49: ...s remove any screws that are holding the tape drive in place 4 Disconnect the drive s power and SAS cables Slide internal drives carefully out of the mounting bay 5 Put the drive into the packaging that contained the replacement drive 6 Return the faulty drive to your local Hewlett Packard Enterprise Service Center Instructions on where to return faulty drives will be shipped with the replacement ...

Page 50: ...a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates go to either of the following Hewlett Packard Enterprise Support Center Get connected with updates page www hpe com support e updates Software Depot website www hpe com support softwaredepot To view and update your...

Page 51: ...risk of personal injury or damage to equipment Extend leveling jacks to the floor Ensure that the full weight of the rack rests on the leveling jacks Install stabilizing feet on the rack In multiple rack installations fasten racks together securely Extend only one rack component at a time Racks can become unstable if more than one component is extended Websites Link Website www hpe com info enterp...

Page 52: ... are mandatory Other questions are optional However the more you feel able to complete the better Hewlett Packard Enterprise can meet your needs Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement It provides intelligent event diagnosis and automatic secure submission of hardware event notifications to Hewlett Packard Enterpri...

Page 53: ...m support ProLiantServers Warranties HPE Enterprise Servers www hpe com support EnterpriseServers Warranties HPE Storage Products www hpe com support Storage Warranties HPE Networking Products www hpe com support Networking Warranties Regulatory information Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information Hewlett Packard Enterprise Compan...

Page 54: ...unting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content...

Page 55: ...sting HBA recable SAS port 20 spare SAS port 18 connect to new HBA 16 connecting SAS cables internal drive 11 15 connectivity 6 operating systems 5 contacting Hewlett Packard Enterprise 50 customer self repair 52 D data cartridges 33 diagnostic tools L TT 39 document related information 51 documentation Hewlett Packard Enterprise website 51 providing feedback on 52 drive operating 30 31 drivers ba...

Page 56: ... content declaration 54 related documentation 51 remote support 52 replacing tape drive 49 S SCSI guidelines 6 support Hewlett Packard Enterprise 50 supported models 5 T tape drive replacing 49 troubleshooting cartridge ejected 47 jammed cartridge 46 L TT 39 LEDs 42 Turkey RoHS material content declaration 54 U Ukraine RoHS material content declaration 54 Ultrium tape drive front view 5 30 LEDs 42...

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