HP Software Support
E/C
E/C
C
C
HP Software Support 24x7
E/C
E/C
C
C
HP Support Plus
E/C
E/C
C
C
HP Support Plus 24
E/C
E/C
C
C
HP Proactive Essentials 9x5, 10 SW Incidents
N/A
N/A
N/A
N/A
HP Proactive Essentials 9x5, 25 SW Incidents
N/A
N/A
N/A
N/A
HP Proactive Essentials 9x5 Unlimited
N/A
N/A
N/A
N/A
HP Proactive Essentials 24x7, 25 SW
Incidents
N/A
N/A
N/A
N/A
HP Proactive Essentials 24x7, 50 SW
Incidents
N/A
N/A
N/A
N/A
HP Proactive Essentials 24x7 Unlimited
N/A
N/A
N/A
N/A
HP Proactive 24 Service
*
E/C
E/C
N/A
N/A
HP Critical Service
*
E/C
E/C
N/A
N/A
* Both Proactive 24 & Critical Service only relate to 'reactive elements'. 'Proactive elements' are available
on time & materials basis. (SW is supported separately per package).
To find HP Care Pack Services available via HP authorized commercial resellers, visit
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL
HP Care Pack Service
HP Care Pack Service
HP Care Pack Service
HP Care Pack Service
Product Numbers
Product Numbers
Product Numbers
Product Numbers
Enterprise & Commercial Purchased Care Packs
Enterprise & Commercial Purchased Care Packs
Enterprise & Commercial Purchased Care Packs
Enterprise & Commercial Purchased Care Packs
('A' stands for physical Care Pack, 'E' for electronic Care Pack)
('A' stands for physical Care Pack, 'E' for electronic Care Pack)
('A' stands for physical Care Pack, 'E' for electronic Care Pack)
('A' stands for physical Care Pack, 'E' for electronic Care Pack)
Product Number
Product Number
Product Number
Product Number
Product Description
Product Description
Product Description
Product Description
U2090A/E
Tape Installation HW Installation Only
H3157A/E
HW, "3-year", "NBD", "9x5", "on-site"*
H4617A/E
HW, "3-year", "4-hour", "13x5", "on-site"
H4622A/E
HW, "3-year", "4-hour", "24x7", "on-site"
U6359A/E
HW, "3-year", "6hr CTR", "24x7", "on-site"
U9342A/E
HW, "4-year", "4-hour", "13x5", "on-site"
U9343A/E
HW, "4-year", "4-hour", "24x7", "on-site"
U9344A/E
HW, "5-year", "4-hour", "13x5", "on-site"
U9345A/E
HW, "5-year", "4-hour", "24x7", "on-site"
UA454PE
HW, "1-year", "NBD", "9x5", "on-site", "Post Wty"
UA455PE
HW, "1-year", "4-hour", "13x5", "on-site", "Post Wty"
UA456PE
HW, "1-year", "4-hour", "24x7", "on-site", "Post Wty"
UA457PE
HW, "1-year", "6hr CTR", "24x7", "on-site", Post Wty"
Enterprise Purchased Care Packs
Enterprise Purchased Care Packs
Enterprise Purchased Care Packs
Enterprise Purchased Care Packs
QuickSpecs
HP StorageWorks SDLT Tape Drive Family
HP StorageWorks SDLT Tape Drive Family
HP StorageWorks SDLT Tape Drive Family
HP StorageWorks SDLT Tape Drive Family
Service and Support, HP Care Pack, and Warranty Information
DA - 11840 North America — Version 20 — January 25, 2008
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