Available HP Care
Pack Services
Extend your product warranty on the StorageWorks RDX Removable Disk Backup System with a
cost-saving support package.
HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers.
Services for customers purchasing via direct and enterprise resellers are quoted using HP order
configuration tools. Additional information about HP Care Pack Service features and benefits is
available at:
http://www.hp.com/hps/carepack/services/
.
Key for HP Care Pack Service availability in the table below:
E
= Service available for customers purchasing direct and via enterprise resellers
C
= Service available for customers purchasing via commercial resellers
N/A
= Service not applicable
HP Care Pack Services
Deployment and Per Event Services
Service Available
HP Installation
N/A
HP Installation & Startup
N/A
HP Implementation
N/A
For more information about Deployment and Per Event Services for HP Storage, visit:
http://www.hp.com/hps/storage/
.
HP Care Pack Services
Availability Services
1 yr
3 yr
4 yr
5 yr
HP Next Business Day Hardware Support
N/A
E/C
N/A
N/A
* Both Proactive 24 & Critical Service relate only to 'reactive elements'. 'Proactive elements' are
available on a time & materials basis. (SW is supported separately per package.)
To find HP Care Pack Services available via HP authorized commercial resellers, visit:
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=elnl
HP Care Pack Service
Product Numbers
Enterprise & Commercial Purchased Care Packs
('A' stands for physical Care Pack, 'E' for electronic Care Pack)
Product Description
Product
Number
Support Band
eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your
business environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need
to manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the
support portal, visit:
http://www.hp.com/support
QuickSpecs
HP StorageWorks RDX Removable Disk Backup
System
Service and Support, HP Care Pack, and Warranty Information
DA - 13036 Worldwide QuickSpecs — Version 1 — 6.23.2008
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