HP StorageWorks MSL2024, User'S And Service Manual

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Each support ticket downloaded from the RMI will only contain information for the Library itself or
one drive. To capture all support information, download a ticket from the Library and from each drive.
To generate a consolidated support ticket with all support data in a single compressed file download
the support ticket with L&TT.
To view a downloaded support ticket:
1. From the L&TT File menu, select Load Support Ticket .
2. Select the support ticket file in the browser.
The top of the support ticket contains basic configuration information about the device, as shown in
Figure 102 .
Figure 102 Support ticket in viewer
.
Expand HP Event Logs to see events divided into three categories:
• Events in the last 24 hours
• Events in the last 31 days
• Events older than 31 days
Set the Current Detail Level to see additional types of events:
• Normal will only show critical events or hard errors.
• More details will also show warning and configuration events.
• Everything shows all events.
HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service
guide 183