HP StorageWorks 1/16 Tape SuperLoader, Manual, Page: 114 / 146

Troubleshooting
100 1/16 Tape SuperLoader Reference Guide
Error Messages
Errors can occur while operating the SuperLoader. They prevent the SuperLoader
from completing a specific action. When an error occurs, two things can happen:
■
No error message appears, but the SuperLoader fails to complete the action. If
no message appears, you will need to call a service representative to
troubleshoot the problem.
■
An error message appears on the front panel or Web Administration. If an
error message appears, follow the procedures listed in
Table 10 to try and
resolve the problem.
Table 10: Error Messages
Error Message Description Suggested Repair
00 - 25 General software
flags
■
Power cycle the SuperLoader and run the Health
test.
■
Check HP website for firmware updates.
■
Contact HP customer support.
26 Message Send ID
error
■
Check SCSI Bus cables and terminators.
■
Check host adapter.
■
Power cycle SuperLoader. Repeat checks after
power cycle.
■
Contact HP customer support.
27 Message bad
■
Check SCSI bus cables and terminators.
■
Check host adapter.
■
Power cycle SuperLoader. Repeat checks after
power cycle.
■
Contact HP customer support.