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Description

Recommended action

2239-ME image lock failure

Special system configurations with reduced ME
firmware image require BIOS control of ME
firmware upgrading. A failure has occurred
after the ME firmware update process in which
the BIOS could not relock the ME firmware

region.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version and ME firmware version.

3.

If the error still persists, replace the
system board.

2240-ME image unlock failure

Special system configurations with reduced ME
firmware image require BIOS control of ME
firmware upgrading. A failure has occurred prior
to the ME firmware update process in which the
BIOS could not unlock the ME firmware region.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version and ME firmware version.

3.

If the error still persists, replace the
system board.

Invalid Electronic Serial Number

Electronic serial number is missing.

Enter the correct serial number in Computer
Setup.

Network Server Mode Active and No Keyboard
Attached

Keyboard failure while Network Server Mode
enabled.

1.

Reconnect keyboard with computer
turned off.

2.

Check connector for bent or missing pins.

3.

Ensure that none of the keys are
depressed.

4.

Replace keyboard.

Parity Check 2

Parity RAM failure.

Run Computer Setup and Diagnostic utilities.

POST numeric codes and text messages

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Summary of Contents for Sprout Pro

Page 1: ...Maintenance Service Guide Sprout Pro by HP ...

Page 2: ...most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Your product does not support Windows 8 or Windows 7 In accordance with Microsoft s support p...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...s 12 Keyboards 13 Power cords 14 3 Disassembly preparation and SATA drive guidelines 15 Electrostatic discharge information 15 Generating static 16 Preventing electrostatic damage to equipment 16 Personal grounding methods and equipment 16 Grounding the work area 17 Recommended materials and equipment 17 Operating guidelines 18 Service considerations 18 Fan 18 Tools and software requirements 19 Sc...

Page 6: ...onverter board 38 USB board 40 Separating the computer from the column 41 System board cover 43 WLAN module 44 Heat sink 45 Processor 46 Fan assembly 47 System board 48 System board callouts 51 Speakers 52 Hard drive connector 54 Outer plastic trim 55 Card reader audio board 56 Main frame and display 57 Webcam module 59 Antennas 61 Power supply in column 62 5 Computer Setup F10 Utility 65 Computer...

Page 7: ...l not turn on or start 79 Hard drive error 79 Sprout is not responding 80 Sprout shuts down unexpectedly 80 Display problems 80 The display is blank 80 Images on the screen are too large or too small or the images are fuzzy 80 Keyboard and mouse problems 81 Touch mat problems 82 Projection remains when the touch mat is removed 82 Projection does not come back when the touch mat is connected again ...

Page 8: ...rd 103 Changing a setup or power on password 104 Clearing and resetting the CMOS 104 11 Maintaining peak performance 107 Performing routine maintenance 107 Using Disk Cleanup 107 Using Disk Defragmenter 107 Updating programs and drivers 107 Cleaning your Sprout 108 Cleaning procedures 108 Cleaning the display and glass surfaces 108 Cleaning the sides or cover 108 Cleaning the Touch mat 109 Cleanin...

Page 9: ...Appendix C Specifications 121 DLP Projector 121 HP High Resolution camera 121 HP Touch Mat 122 Index 123 ix ...

Page 10: ...x ...

Page 11: ...o learn about best practices after you set up your immersive computer and where to find additional HP resources Front Component Description 1 Speakers 2 Produce sound 2 WLAN antennas 2 Send and receive wireless signals 3 Internal microphones 2 Record audio automatically filtering out the noise around you 4 Webcam light On The webcam is on Front 1 ...

Page 12: ...ouch mat button light Tap the button to turn off touch capability on the mat Touch and hold to turn off the projector When the projector is off tap the button to turn both the projector and the touch mat on 10 HP Touch Mat A touch sensitive mat on which you can project Sprout Workspace to create a horizontal touch screen The antennas are not visible from the outside of the computer For optimal tra...

Page 13: ...amp on to dim it or to turn it off 2 High resolution camera light On The high resolution camera is on 3 High resolution camera Illuminates the touch mat 4 Projector mirror Projects Sprout Workspace onto the touch mat 5 Depth camera Captures three dimensional images 6 Depth camera light On The depth camera is on 7 High resolution camera Captures high resolution images from the touch mat Sprout Illu...

Page 14: ...used as an input from a TV a game console or a set top box 3 Security cable slot Attaches an optional security cable to the computer NOTE The security cable may not prevent the computer from being mishandled or stolen 4 RJ 45 network jack Connects a network cable 5 Power connector Connects a power cord 6 Power supply light On The power cord is connected 4 Chapter 1 Getting to know your Sprout ...

Page 15: ...uter speakers are disabled 8 Drive light Blinking white The hard drive is being accessed 9 Memory card reader Reads optional memory cards SD SDHC and SDXC that store manage share or access information To insert a card 1 Hold the card label side facing to the front with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly ...

Page 16: ...en the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power opti...

Page 17: ...ch mat from dirt or accidental damage when it is not being used use the optional HP Touch Mat Cover purchased separately Labels Identifying the labels The labels affixed to the computer provide information you may need when you troubleshoot system problems The labels are located on the bottom of the computer Service label Provides important information to identify your computer When contacting sup...

Page 18: ...8 Chapter 1 Getting to know your Sprout ...

Page 19: ...2 Illustrated parts catalog Computer covers and plastics Item Description 1 Left rear cover 2 Right rear cover 3 Outer plastic frame Computer covers and plastics 9 ...

Page 20: ...Computer boards Item Description 1 System board 2 USB board 3 Converter board 4 Card reader audio board 5 Wireless receiver power button board 10 Chapter 2 Illustrated parts catalog ...

Page 21: ... assembly 2 Display assembly full assembly 3 Speakers right and left 4 Fan 5 Heat sink thermal module includes replacement thermal material 6 Power supply 7 Wireless USB receiver 8 Webcam module assembly 9 Hard drive connector and cables Computer miscellaneous parts 11 ...

Page 22: ... 8260 NIC 802 11abgn ac MIMO 2x2 Bluetooth 4 2 not illustrated Intel Core i7 7700T processor 2 9 GHz 8 MB cache 35 W includes replacement thermal material not illustrated Antenna kit HP Comfort Grip Wireless Mouse Pen with app launch button Pen keyboard loop Touch Mat not illustrated Computer cables Description LVDS display cable Webcam cable Converter cable Power LED wireless USB cable LAN rear I...

Page 23: ... the following countries Asia Pacific Belgium Czech Republic France French Canada Germany India Internationally Israel Italy India Japan India People s Republic of China Saudi Arabia South Korea Switzerland Thailand Turkey United Kingdom United States Keyboards 13 ...

Page 24: ...n Power cord available for the following countries and regions North America Australia Europe India Japan People s Republic of China South Africa South Korea Switzerland United Kingdom 14 Chapter 2 Illustrated parts catalog ...

Page 25: ...formation A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it ...

Page 26: ...components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers...

Page 27: ... static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfa...

Page 28: ...sure to unplug the computer before cleaning the air vents Never operate the computer with the covers or panels removed If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the ...

Page 29: ...oval from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can d...

Page 30: ...e disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents SATA hard drives Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data inter...

Page 31: ...ces when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved When folding a flat ribbon cable never fold to a sharp crease...

Page 32: ...22 Chapter 3 Disassembly preparation and SATA drive guidelines ...

Page 33: ... order 1 Remove all media from the computer 2 Shut down the computer 3 After the system has completely shut down remove the Touch Mat and disconnect the power cord and all attached cables from the back of the computer 4 Using caution lay the computer down on a flat surface covered with a soft cloth Make sure the head hangs off the front of the table as shown WARNING Beware of sharp edges inside th...

Page 34: ...talled in the bottom of the rear cover remove the screw 1 3 Locate the recess in the bottom of the cover 2 and then lift and rotate the outside of the cover up to disengage it from the chassis 3 4 Pull the cover away from the computer 4 5 Left cover If a security screw is installed in the bottom of the rear cover remove the screw 1 6 Locate the recess in the bottom of the cover 2 and then lift and...

Page 35: ...7 Pull the cover away from the computer 4 Reverse the removal procedures to install the covers Removing the rear covers from the computer 25 ...

Page 36: ...puter from the column to service the hard drive To remove the hard drive 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 23 2 Remove the right rear cover see Removing the rear covers from the computer on page 24 26 Chapter 4 Removal and Replacement Procedures ...

Page 37: ...e drive from the computer 3 4 To remove the drive from the drive cage remove the four Phillips screws from the sides of the cage 1 and then lift the cage off the drive 2 NOTE Be sure to note the orientation of the hard drive which side is up and connector location before removing from the hard drive cage Hard drive 27 ...

Page 38: ...hard drive reverse the removal procedures Before installing a hard drive into the hard drive cage make sure the four rubber grommets are correctly installed in the cage 28 Chapter 4 Removal and Replacement Procedures ...

Page 39: ...4 pin 1 2 V memory only 16 GB maximum installable memory NOTE Because the memory uses dual channels you must use the same SODIMM type for both sockets The actual memory transfer speed might vary based on the processor used in your computer Memory performance might vary due to different system configurations To remove a memory module 1 Prepare the computer for disassembly see Preparing to disassemb...

Page 40: ...ward 1 until the memory module tilts up at a 45 degree angle Remove the module 2 Use the same procedure to remove both memory modules NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket The computer automatically recognizes the additional memory when you turn on the computer 30 Chapter 4 Removal and Replacement Procedures ...

Page 41: ...ceiver 3 is located under the left rear cover You do not have to remove the computer from the column to replace the wireless USB receiver To remove a wireless USB receiver 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 23 2 Remove the left rear cover see Removing the rear covers from the computer on page 24 Wireless USB receiver 31 ...

Page 42: ...3 Remove the old wireless receiver from the internal USB port and then insert the new receiver into the port 32 Chapter 4 Removal and Replacement Procedures ...

Page 43: ... solid state drive 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 23 2 Remove the left rear cover see Removing the rear covers from the computer on page 24 3 Remove the Torx screw from the M 2 cover 1 and then lift the cover off the computer 2 4 Remove the Phillips M2 0 3 0 screw 1 that secures the solid state drive to the system board M 2 cover and solid ...

Page 44: ...ng it away from the connector NOTE M 2 solid state drives are designed with notches to prevent incorrect insertion To replace the M 2 solid state drive reverse the removal procedures 34 Chapter 4 Removal and Replacement Procedures ...

Page 45: ...e HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touc...

Page 46: ...nds above one edge of the battery When the battery pops up lift it out 1 5 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 36 Chapter 4 Removal and Replacement Procedures ...

Page 47: ...computer for disassembly see Preparing to disassemble the computer on page 23 2 Remove the left rear cover see Removing the rear covers from the computer on page 24 3 Disconnect the cable from the connector on the wireless board 1 4 Remove the two Phillips screws 2 that secure the board to the computer 5 Remove the wireless board from the computer To install the wireless USB power button board rev...

Page 48: ...g to disassemble the computer on page 23 2 Remove the right rear cover see Removing the rear covers from the computer on page 24 3 Remove the memory cover see Memory on page 29 4 Disconnect the two cables from the board 1 NOTE Use the backlight cable specific to the display manufacturer 5 Remove the Torx screw 2 that secures the board to the computer 38 Chapter 4 Removal and Replacement Procedures...

Page 49: ...6 Lift the converter board from the computer To install the converter board reverse the removal procedures Converter board 39 ...

Page 50: ...ter on page 23 2 Remove the right rear cover see Removing the rear covers from the computer on page 24 3 Remove the memory cover see Memory on page 29 4 Disconnect the two cables from the board 1 5 Remove the two Torx screws 2 that secure the board to the computer 6 Lift the USB board from the computer To install the USB board reverse the removal procedures 40 Chapter 4 Removal and Replacement Pro...

Page 51: ...paring to disassemble the computer on page 23 2 Remove the rear covers from the computer see Removing the rear covers from the computer on page 24 3 Remove the memory cover see Memory on page 29 4 Disconnect the following cables from the system board 1 LAN cable 2 DC In cable 3 POGO cable 4 SYS CTRL cable 5 H L CAM cable 6 Projector cable 5 Remove the two screws from the left side of the column 7 ...

Page 52: ...move the two screws from right side of the column 7 Lift the column off the computer Reverse the separation procedures to reattach the computer to the column 42 Chapter 4 Removal and Replacement Procedures ...

Page 53: ... the computer on page 24 3 Remove the memory cover see Memory on page 29 4 Separate the computer from the column see Separating the computer from the column on page 41 5 Remove the M 2 cover see M 2 cover and solid state drive on page 33 6 Remove the three Torx screws that secure the system board cover to the computer 7 Lift the system board cover off the computer To replace the system board cover...

Page 54: ...uter from the column on page 41 5 Remove the system board cover see System board cover on page 43 6 Disconnect the antenna cables from the module 1 7 Remove the Phillips screw 2 that secures the module to the computer 8 Lift the top of the module and then pull it away to remove it from the socket 3 To install the WLAN module reverse the removal procedures When connecting the antennas cables connec...

Page 55: ...screws 1 4 from the larger part of the heat sink over the processor CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 7 In the order indicated on the heat sink loosen the four captive Phill...

Page 56: ...ate the locking lever to its full open position 1 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board 8 Raise and rotate the microprocessor retainer to its fully open position 2 9 Lift the processor 3 straight up and remove it NOTE After installing a...

Page 57: ...ers from the computer on page 24 3 Remove the memory cover see Memory on page 29 4 Separate the computer from the column see Separating the computer from the column on page 41 5 Remove the system board cover see System board cover on page 43 6 Remove the three Torx screws that secure the fan assembly to the computer 1 7 Disconnect the fan cable 2 from the system board 8 Remove the fan from the com...

Page 58: ...n page 45 7 Remove the fan see Fan assembly on page 47 When replacing the system board be sure to remove the following components as needed from the defective system board and install on the replacement system board Wireless USB receiver see Wireless USB receiver on page 31 Solid state drive see M 2 cover and solid state drive on page 33 Memory modules see Memory on page 29 WLAN Bluetooth module s...

Page 59: ...e the display panel manufacturer setting is correct in BIOS If the incorrect panel manufacturer is set in BIOS the display panel may function incorrectly The display panel manufacturer is identified on the jumper setting label on the base pan After confirming the manufacturer of the display panel on the computer go into BIOS and make sure the LVDS Panel Select setting is correct To update BIOS wit...

Page 60: ...ght turns green to access the utility 3 Press F10 to enter Computer Setup 4 Go to Security System ID s 5 If necessary press Ctrl A to initiate edit mode 6 Edit the fields listed If the feature byte has data or is not editable then it was not cleared and cannot be edited System ID Setup Page Setup Field Name Comment Label Product Name Enter the Model name number or marketing name Flexbuild Serial N...

Page 61: ...ER White Speaker USB3 0 Black USB board connector BATTERY Black RTC battery LVDS1 White Display connector DIMM1 White Memory socket SATA0 Blue Hard drive data DIMM3 Black Memory socket SATA_PWR White Hard drive power connector Converter White Converter board TP_USB White Touch connector P51 White USB board connector WCAM_ARMIC Black Webcam CMOS PW Blue Clear CMOS and system passwords CPUFAN White ...

Page 62: ...arate the computer from the column see Separating the computer from the column on page 41 5 Remove the M 2 cover see M 2 cover and solid state drive on page 33 6 Remove the system board cover see System board cover on page 43 7 Remove five Torx screws 1 that secure the right speaker left when viewed from behind to the computer 8 Remove the speaker cable from its routing path and then disconnect th...

Page 63: ...10 Remove the speaker cable from its routing path and then disconnect the cable from the system board 2 To install the speakers reverse the removal procedures Speakers 53 ...

Page 64: ...rd drive on page 26 4 Remove the memory cover see Memory on page 29 5 Separate the computer from the column see Separating the computer from the column on page 41 6 Remove the system board cover see System board cover on page 43 7 Disconnect the hard drive cable from the system board 1 8 Remove two Torx screws 2 that secure the hard drive connector to the computer 9 Remove the connector from the c...

Page 65: ...oving the rear covers from the computer on page 24 3 Remove the memory cover see Memory on page 29 4 Separate the computer from the column see Separating the computer from the column on page 41 5 Remove the four longer corner Torx screws 1 and the two shorter middle Torx screws 2 6 Pry around the edges of the outer trim to disengage it from the computer 3 To install the outer plastic trim reverse ...

Page 66: ...s from the computer on page 24 3 Remove the memory cover see Memory on page 29 4 Separate the computer from the column see Separating the computer from the column on page 41 5 Remove the outer plastic trim see Outer plastic trim on page 55 6 Disconnect the cable from the top of the board 1 and then remove the two Torx screws 2 that secure the board to the computer 7 Remove the board from the compu...

Page 67: ...rear covers from the computer on page 24 3 Remove the memory cover see Memory on page 29 4 Separate the computer from the column see Separating the computer from the column on page 41 5 Remove the system board cover see System board cover on page 43 6 Remove the outer plastic trim see Outer plastic trim on page 55 7 Remove the 17 Torx screws that secure the main frame to the display 8 Disconnect t...

Page 68: ...the display NOTE The main display cable LVDS1 and the touch cable TP_USB route through the hole in the middle of the frame To install the main frame reverse the removal procedures 58 Chapter 4 Removal and Replacement Procedures ...

Page 69: ...see Removing the rear covers from the computer on page 24 3 Remove the memory cover see Memory on page 29 4 Separate the computer from the column see Separating the computer from the column on page 41 5 Remove the outer plastic trim see Outer plastic trim on page 55 6 Remove the two Torx screws 1 that secure the webcam module bracket to the computer 7 Lift and rotate the assembly to gain access to...

Page 70: ...8 Disconnect the cable from the webcam module To install a webcam module reverse the removal procedures 60 Chapter 4 Removal and Replacement Procedures ...

Page 71: ... column on page 41 5 Remove the system board cover see System board cover on page 43 6 Remove the outer plastic trim see System board cover on page 43 7 Disconnect the antennas from the WLAN module 1 8 Remove the antenna cables from the routing path and the clips built into the frame 2 9 Peel the antennas off the frame 3 The antennas are secured using adhesive To install the antenna reverse the re...

Page 72: ...ing to disassemble the computer on page 23 2 Remove the rear covers see Removing the rear covers from the computer on page 24 3 Remove the memory cover see Memory on page 29 4 Separate the computer from the column see Separating the computer from the column on page 41 5 Position the column so you can access the screws on the bottom 62 Chapter 4 Removal and Replacement Procedures ...

Page 73: ...access the sides of the column cover 8 Push inward on the sides the cover to disengage it from the column 1 and then lift the cover straight up and off the column 2 9 Remove the one larger Torx screw 1 and the two smaller Torx screws 2 that secure the power supply to the column Power supply in column 63 ...

Page 74: ...column so you can access the power supply from the side 12 Disconnect the cable from the top of the power supply 1 13 Slide the power connector out of the front of the column 2 To install the power supply reverse the removal procedures 64 Chapter 4 Removal and Replacement Procedures ...

Page 75: ...most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identi...

Page 76: ... to access the utility 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select File Save Changes and E...

Page 77: ...nabled NIC if applicable About Displays copyright notice Set Time and Date Allows you to set system time and date Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Exit Applies the currently selected default settings an...

Page 78: ...d for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source UEFI boot sources always have precedence over legacy boot sources Legacy Boot Sources Specify the order in which legacy boot sources such as a network interface card internal hard drive or USB optical drive are checked for a bootable ...

Page 79: ...or System audio NOTE Set this value to Device hidden to disable all system volume Network controller NOTE You must disable AMT before trying to hide the network controller Onboard card reader SATA ports USB Security Allows you to set Enabled Disabled default is Enabled for Front USB Ports Rear USB Ports Internal USB Ports Slot Security Allows you to disable the mini card slot Default is enabled Ne...

Page 80: ...delete any previously loaded custom boot keys Default is Don t Clear Key Ownership HP Keys Custom Keys Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key PK that verifies kernels during system start up allowing you to use alternative operating systems Selecting HP Keys causes the computer boot using the preloaded HP specific boot key...

Page 81: ...capable of booting this far If the POST detects an error before this point a beep code is generated instead Default is disabled After Power Loss off on previous state Default is Off Setting this option to Off causes the computer to remain powered off when power is restored On causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on a...

Page 82: ...o disable this feature to save NIC Option ROM address space for use by other devices Default is enabled Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the fi...

Page 83: ...nload area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selectio...

Page 84: ...ded See Computer Setup File on page 67 in the Computer Setup File table NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 U...

Page 85: ...port to help determine how to correct the problem NOTE To start diagnostics on a convertible computer your computer must be in notebook mode and you must use the keyboard attached To start HP PC Hardware Diagnostics UEFI follow these steps 1 Turn on or restart the computer and quickly press esc 2 Press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected US...

Page 86: ...http www hp com support 2 Select Get software and drivers 3 Enter the product name or number 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3 in 1 USB key This...

Page 87: ... System and then select Device Manager 3 Select the arrow next to Network adapters to expand the list and show all adapters 4 Identify the WLAN device from the Network adapters list The listing for a WLAN device may include the term wireless wireless LAN WLAN or 802 11 If no WLAN device is listed either your Sprout does not have an integrated WLAN device or the driver for the WLAN device is not pr...

Page 88: ...contact the network administrator to obtain the codes and then enter the codes when you are prompted to do so Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security You must change the corresponding code in your Sprout accordingly If you are provided with a new wireless network key and SSID for a network and if you have previousl...

Page 89: ...et by connecting a different electrical device to it 2 Reconnect the computer s cables being sure that the connection from the power cord to the computer and the connection from the power cord to the AC outlet are secure 3 Try to turn on Sprout If the power lights turn on the power cord is working properly If the connections are secure and the power lights remain off the power cord is not function...

Page 90: ... it off and let it cool down Be sure that Sprout vents are not blocked and that the internal fan is running See Getting to know your Sprout on page 1 for the location of the computer vents Display problems The display is blank Exit Sleep to redisplay the screen image Press the power button briefly Press a key on the external keyboard Press the space bar Press the esc key Press the power button to ...

Page 91: ...e batteries in the keyboard and mouse Remove the wireless USB receiver on the bottom of the stand and then reinsert it Pair the keyboard and mouse to the receiver NOTE The illustrations below may look slightly different from your keyboard and mouse IMPORTANT During these steps place the keyboard and mouse on the same level as the receiver To pair the keyboard and mouse 1 Remove the tabs from the k...

Page 92: ...s Projection remains when the touch mat is removed 1 Restart HPPCSERVICE a Press ctrl alt delete b Select Task Manager and then select the Services tab c In the Name column select HPPCSERVICE d Right click HPPCSERVICE and then select Stop e Right click HPPCSERVICE and then select Start 2 Select the Power icon and then select Restart or Press and hold the power button on Sprout for 5 or more second...

Page 93: ... icon is white 2 Remove the touch mat and remove any debris from the touch mat or the connector that would interrupt the connection or Clean the touch mat and the connector with a cloth 3 Select the Power icon and then select Restart or Press and hold the power button for 5 or more seconds to turn off Sprout and then press the power button to turn on Sprout 4 Remove any metal objects from the touc...

Page 94: ...ording functions on your Sprout follow these steps 1 Type sound in the taskbar search box and then select Sound Recorder 2 Select Start Recording and speak into the microphone Save the file to your Windows desktop 3 Open a multimedia program and play back the sound NOTE To confirm or change the audio settings on your Sprout type control panel in the taskbar search box and then select Control Panel...

Page 95: ...ccording to your computer model Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery med...

Page 96: ...DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you...

Page 97: ...ect Reinstall drivers and or applications and then follow the on screen instructions If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 87 If you have not already created recovery media...

Page 98: ...you can choose from one of the following recovery options NOTE Only the options available for your computer display when you start the recovery process System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Factory Reset Restores the computer to its original factory state by deleting all information from the har...

Page 99: ...ter boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive To change the boot order IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers...

Page 100: ...edia see Creating HP Recovery media select products only on page 86 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 90 Chapter 8 Backing u...

Page 101: ...unt and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Full Boot may also be ...

Page 102: ...rsists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time Date Not Set Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used If the problem pe...

Page 103: ... this Platform Recently added memory module s support ECC memory error correction 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information 301 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Rep...

Page 104: ...pplicable Available at http www hp com support 3 Back up contents and replace hard drive 1801 Microcode Patch Error Processor is not supported by ROM BIOS 1 Upgrade BIOS to proper version 2 Change the processor 2200 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord reseat...

Page 105: ...e error persists update to the latest BIOS version 3 If the error still persists replace the system board 2205 Interface error during MEBx execution MEBx operation experienced a hardware error during communication with ME 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 2211 Memory not configured correctly for pr...

Page 106: ...re version 3 If the error still persists replace the system board 2230 General error during MEBx execution Error occurred during MEBx execution which fails into the General grouping Status information displayed along with the error provides further clarity into the failure MEBx handles transference of information between the system BIOS and ME firmware 1 Reboot the computer 2 If the error persists...

Page 107: ...ware upgrading A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in C...

Page 108: ...d or not turning OR The heat sink assembly is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the cooling fan is running 2 Check whether the fan spins If the fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace fan assembly 4 Contact an authorized reseller or ser...

Page 109: ... system board Red Power LED flashes seven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until prob...

Page 110: ...tall the original processor System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns white the power button is working correctly Try the following Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check th...

Page 111: ...re resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 65 for information Resetting the password jumper To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps 1 Shut down the operating system properly then turn off the computer and any external devices ...

Page 112: ...external equipment 10 Remove the rear cover 11 Place the jumper back on pins 3 and 5 12 Replace the rear cover 13 Reconnect the external equipment and plug in the computer Establishing a setup or power on password To establish the power on or setup password features complete the following steps 1 Turn on or restart the computer 2 As soon as the computer turns on press the Esc key while Press the E...

Page 113: ...n damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Regulatory Safety and Environmental Notices guide for more information 3 Remove the right rear cover and the memory cover 4 Locate the header and jumper labeled CMOS PW NOTE The password j...

Page 114: ...Technology AMT settings in the Management Engine BIOS Extension MEBx including the password The password will default to admin and will need to be reset The AMT settings will also need to be reset To access the MEBx press Ctrl P during POST 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external e...

Page 115: ...tart This clears the current passwords and disables the password features 9 Shut down the computer unplug the power and disconnect the external equipment 10 Remove the rear cover 11 Place the jumper back on pins 4 and 6 12 Replace the rear cover 13 Reconnect the external equipment plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting adv...

Page 116: ...106 Chapter 10 Password security and resetting CMOS ...

Page 117: ... 3 Follow the on screen instructions Using Disk Defragmenter As you use your Sprout over time the files on the hard drive become fragmented Because of this the hard drive works harder to locate files and the Sprout slows down Disk Defragmenter consolidates and reorganizes the fragmented files on the hard drive so that the system can run more efficiently Depending on the size of your hard drive and...

Page 118: ...nd hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the Sprout Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your Sprout WARNING To prevent electric shock or damage to components do not attempt to clean your Sprout while it is turned on Turn off t...

Page 119: ...risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions l...

Page 120: ...110 Chapter 11 Maintaining peak performance ...

Page 121: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 122: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 123: ...a from the computer including the nonvolatile memory found in Intel based and AMD based system boards NOTE If your tablet has a keyboard base connect to the keyboard base before beginning steps in this chapter Current BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store persona...

Page 124: ...tory Defaults and Exit select Yes to save changes and exit and then select Shutdown k Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the fo...

Page 125: ...configuration memory 256 Bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programmed using the Computer Setup BIOS or changing the Microsoft Windows date time This memory is not write protected Controller NIC EEPROM 64 KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vend...

Page 126: ...rmware update utility Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block a...

Page 127: ...med using a utility from the device manufacturer that can be run from Windows A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint reader select products only 512 KByte flash Yes Yes Stores fingerprint templates Fingerprint reader memory is programmed by user enrollment i...

Page 128: ...EFI BIOS also contains basic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the a...

Page 129: ...tion to clear or delete all Secure Boot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follo...

Page 130: ...120 Appendix B Statement of memory volatility ...

Page 131: ...typical power consumption 150W 80W Environmental compliance Yes HP High Resolution camera Item Value Sensor native resolution 4416x3312 14 6 megapixel Interface command data USB 3 0 Frame rates 4416x3312 2208x1656 1104x828 7fps max 30fps max 60fps max Output format YUV422 Motorized adjustable focus zoom No Front focal distance range 570 mm nominal Field of view 49 3o horizontal 38 0o vertical 60 0...

Page 132: ...20 points recognized by Windows 10 Touch detection Fingers HP Active Pen Accuracy 1 mm Hover sensing 8mm with HP Active Pen Buttons 3 Input WorkTool Home WorkTool launcher Touch Projector enable disable on Sprout Connector Mechanical properties Flexible Stylus support Capacitance HP Active Pen OS requirements Microsoft Windows 10 WHQL Active area IR reflectivity 58 3 Total mat thickness 2 2 mm Ref...

Page 133: ...g 41 components front 1 rear 4 connector power 4 converter board removing 38 converter module illustrated 10 country power cord set requirements 112 covers removing 24 D depth camera light identifying 3 Depth camera identifying 3 desk lamp sensor identifying 3 desk lamp identifying 3 Disk Cleanup 107 Disk Defragmenter software 107 display removing 57 display assembly illustrated 11 drive light 5 d...

Page 134: ...T error messages 91 power button board removing 37 power button identifying 6 power connector identifying 4 power cord set requirements country specific 112 power lights 2 power supply illustrated 11 removing 62 power supply light identifying 4 power on password 101 104 processor removing 46 product name and number computer 7 programs updating 107 projector mirror identifying 3 Projector touch mat...

Page 135: ... memory removing personal data from volatile 113 system recovery 87 system restore point creating 87 system restore point creating 85 T temperature control 18 thermal module removing 45 tools servicing 19 Torx T15 screwdriver 19 troubleshooting 77 audio functions 83 computer will not turn on 79 display is blank 80 hard drive error 79 images on screen problems 80 keyboard 81 mouse 81 re pair the wi...

Page 136: ...126 Index ...

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